Nextwave Wireless, Inc Reviews

Knowledgeable staff, good service in the store and online.

I will call customer service and speak with a supervisor regarding the experience I had the other day. But all in all I do visit that store to pay my bill using the kiosk

I have an appointment at 10 for a reason .
Place opened early an now everyone is busy
Now I wait . At these people mercy .
Zero customer service regard.ZERO

Worst customer service I ve experienced in awhile. I came in to activate a new company phone and they swapped in my old SIM card and shredded my new SIM card. The old SIM turned out to be not compatible with the new phone and I returned to fix the issue. They then said they needed my company to give me authorization to get a new SIM card and fix the issue even though they had shredded my perfectly good new SIM card that came with the new phone. I initially walked into the store in the hopes of easing the process and didn t think it was possible to actually make things more difficult on me. Manager was extremely rude and incompetent and not willing to fix the issue they had caused. This took place on 9/27/19 at 10:30am.

Incredible! Worst customer service I ve experienced in awhile. they do not call back, when they say they will and on top of it all they give wrong information.

AT&T Store is one of best shopping in MD besides Montgomery Mall. Lots of great shops. The mall is not too big and not too small.

Ask for Fred; He was super nice and helpful. I needed a new phone the same day I called and he made it happen!

I can t stand AT&T s 800 number customer service. Every call takes hours with multiple transfers and no one ever wants to help you. I decided to go to the store today and Jennifer was extremely helpful. She got both my problems figured out in a very timely manner.

I visited the AT&T store in downtown San Diego and was Fred gave me the best service I could have imagine. He really took the time to assess my needs and did not try to over sale me and recommend what I need. A true professional in every way. He was great!

As soon as I entered this wonderful woman greeted me and helped me instantly! There was no judgement or contempt in her demeanor, which is very rare, due to the fact Im very obviously houseless. She treated me like any other customer and even referred me to one of their competitors for a phone case since they didn't sell the kind I needed. I wish I could remember her name so she gets recognition for her outstanding service and professional courtious personality!

My husband has military orders to move so we needed to cancel our service. They hung up on me three separate times after they couldn't convince me to stay or charge me a large termination fee. Scandalous company and employees. Avoid at all costs.

Honestly I had the absolute best experience at this AT&T in San Diego! Rudy has the absolute best customer! He was here helping me out for 2 hours and gave me the best deals! It was just the best!

Calvin has really nice with me very good customer service

Some of the reps take far too long with each customer, be it joking around, trying to upsell, or just being slow

I went in to buy the Note 8, just pay for it and leave, could have been done in 5 minutes. Instead I waited a solid 45 minutes just to buy a device I knew I just wanted to pay for and leave.

Jimmy is on point though, gets things done.

Fixed my problem in a jiffy with no waiting. Lots of comfortable seating.

I recently moved downtown and my phone that is only 18 months old has been losing the screen and was on its way out. I walked in and Eden greeted me right away. I told her I am NOT at all technological and would take up a lot of her time. She said no worries have a seat. Before she even asked me to upgrade she tried to look into the problem with my phone first. As I figured it was not fixable. Two hours later, I walked out with my new phone and everything I needed updated and transferred to my new phone. She walked me through all the "idiot" phone questions a non techy would have. She did it with a smile too! I found all the employees at this store helpful and fun. I loved their positive energy and Eden ROCKS!! She was the best! Thank you!

Jonathan was very helpful & easy-going! Great quality service, highly recommend!

Great customer service ! The team there is very friendly and despite my cycle being complicated they totally figured it out!

Att take really great care of their customers you will will be cared for in a compassionate way being that you become first . Lovely

It took too long waiting to be served, and after I had asked the sales associate many questions, I told him (thank you) tree time, but he did answer and left with an attitude.

Great storefront, good service, at&t seems to be having a disconnect between stores and customer service, but the people at this location do a wonderful job of representing At&t

As a customer.I recieved an email from at&t. Qualified for an iphone at 27 dollars down.store agent said it wasn't true. Bullshit and good bye at&t

Jennifer the store manager was really helpful and walked me through some real problems I was going to have with my bill and immediately credited me back. Thank you for making the switch from TMobile a good experience

Good customer service. Very knowledgeable about the latest mobile phones and other technology.

I knew what I wanted and they had it and got me set up.

I was so happy and they were so helpful with Mariano B and Jennifer Cottingham

AT&T is not the company I thought it was. My daughter likes the service a lot in Texas. However my experience here in San Diego is the same as New York. As a customer you are mislead by incompetent salespeople who do not actually know what they are selling or how it works

Mariano was amazing at the Horton Plaza store. He was engaging, professional, and wonderfully patient. Promote him fast!!!

Check it out, I just pulled up to the AT & T shop in downtown & RUDI helped me out a lot & got me this dope watch, great customer service, & will definitely let my people know

Jimmy was awesome! He was able to help us to select the right plan and answer all our question. Staff in the store are helpful and go out their way to make a pleasant experience.

Fred was friendly & did a marvelous job unlocking my Sprint device that seemed impossible. GREAT JOB FRED!!!

This company is the most unprofessional, unhelpful, anti customer business I have ever had the displeasure of being trapped into business with. I have been trying to cancel my service with this AWFUL company for weeks. My calls always get conveniently disconnected and never returned. I m livid!

The guy at the front started to help me and then without even letting me know he went on break and didn't have anyone else help. Very poor customer service. I wish I got his name

Amazing service Jonathan was very helpful and got me set up quickly with everything I needed.

service and attention was superb and very quick. 100% recommended

Jonathan was very helpful and very kind. He provided great customer service and because of that I will be recommending more people to go to this at&t! Thank you again Jonathan!

Jonathan Corte handles my account - and I only want him to help me - so I've followed him from Mission Vally to UTC to Otay to Downtown San Diego! He is the absolute best!

Came in to enquire about getting an internet connection for my new Samsung smart TV. Fred the store Rep. was very helpful and knowledgeable about setting me up for conductivity. Right now I'm connected to the hotel's cable service. Hoping to hear from Fred soon about the status of the connection.

Ordered a phone through the AT&T website for pick up in the store. When I ordered yesterday I was told it would be ready in about two hours. I finally got the email that it was ready for pickup about 7 hours after I ordered the phone and of course the store was closed by that point. Now I come today to pick up the phone and they literally can not get the system to release the phone to me. I ve been here for over an hour....

Update: The agent eventually told me that his best advice was to wait until the hold clears In three days and try to order again. I went back to my car and tried to dial 611 to speak to Customer Retention and found out that the phone I walked in with was now disconnected from the network. I went back to the store and spent another hour there only to be told there are SIM delays and my phone should work sometime later. The agent did his best with what he had but ultimately whatever AT&T is pushing out to the store is not user friendly for anyone.

Helpful. They fixed my phone and have me good advice. I was a little put out by being put on a waiting list when most of the employees were sitting around not helping anyone.

Ms. Tia, was so helpful. She has a great attitude and personality! I ve had an a IPhone for years and was seeking help with my phone and a friend s. I needed help with my iCloud and passwords which was a terrible problem remembering. She helped me unlock my phone for a friend to have and remember my iCloud to access my account. I m terrible with trying to remember, unfortunately because Apple wants something different than a usual password I use for other devices. I m very happy I came in at the right time and have had the help from Tia. She deserves to be appreciated and acknowledged for her costumer service. I ve been a server for years and she has exactly what it takes to be a great asset to any company! Thank you!

4star for the long wait, store was short staffed, I think there was only 4 employees and this is one of the larger stores, about 15-16 customers and of course they could help as many as there are employees at a time!

Courteous and efficient once my turn came up and they apologized multiple times for long wait.
Will go back to this store if needed.

Went in didn t really get helped in anyway, basically I had to answer my own questions. Since I wanted to switch companies but I guess I ll be going to sprint now .

Do not expect to be greeted, served, or helped in a timely manner. Twice I ve come in and the systems are down . 3 employees on the floor helping customers and 6 people waiting in line. Told we ll be right with you , but clearly that s not true, so why say it? Another employee walks in and takes tile to brush his teeth before helping the obvious backup of customers. Get it together.

Rude, and act like they have something against all caucasian because of the protest they had downtown a month ago... I was really discriminate against by the Africans employees there...

I went into the AT&T store and expected terrible service. Jonathan greeted me and took care of everything without any hassling. He walked me through all of the new phones and asked what I wanted and did not try to upsell or push. I was very shocked by this and I am very gladHe was the one to help me. If anyone else goes to any AT&T store ask for Jonathon C And get what you want without the pressure

Fred was very helpful and polite. Recommend this location for fast service!

Free iPhone sim cards if you are already with a service! Friendly service.

The views from the top floors are some of the best views of downtown San Diego!

Place for find number and data at USA and not too high price

This is the most knowledgeable and friendly AT&T store that I have been to in a long time. Mariano, the rep that helped me, was friendly so patient. Helped me upgrade my phone and get me set up. He s for sure an incredible asset to this store and company.

Thank you for the friendly staff and quick help.
I showed you a guide in need, so I was comfortable with it.

Fred he was great. Patient and fixed my issue that other AT&T reps couldn't.

Fred helped me transfer from an iPhone to a Samsung Galaxy. He was extremely patient and took his time to give the most upstanding customer service. I went into another store in mission valley,CA that treated me very poorly. This store made me stay with at and t. Thank you Fred!

The employees are knowledgeable and courteous, very eager to assist and bring a satisfactory resolution to any level of issues.

Great customer service! I went in with questions to switch over to AT&T and was helped by Jonathan. Thanks again!

Girl was informed I needed to RETURN wireless modem more then 3x kept asking if it was this or that I answered "WIRELESS MODEM", Gave up went to UPS STORE- THEY GREETED ME,PACKED IT shipped it & THEN Mailed a package (Snai Mail) THEY TOTALLY GET MEANING OF CUSTOMER SERVICE!!!!

Let me preface this with the fact that everyone we dealt with in the store was great but what followed has been a nightmare of an ordeal-

On January 4th, 2018 I purchased a new iPhone X thru the AT&T store at 252 Broadway in San Diego. AT&T was offering a "buy one get one free" deal for an iPhone 8 which I took them up on and gave that iPhone to my wife. But she decided that she would prefer the larger iPhone 8 Plus so we returned to the AT&T store a few days later and was told that we would only have to pay a $200 upgrade fee to which we agreed.

But AT&T began charging me monthly installments of $31.67 for the full price ($949.99) of the "free" iPhone 8.
I contacted AT&T and explained what was happening and they said I had to take it up with the store manager which I did. I had to go back down to the store to talk with him but he promised that he would get it handled and a credit would soon appear on my account - but it never did.
I contacted AT&T several more times - including the store manager, AT&T's corporate billing department and a several other departments, each time getting an assurance that it would be handled on the next billing cycle but it still has not been resolved.
AT&T has now just charged me for my 10th monthly installment payment!
At this point I have no faith or patience remaining in AT&T getting this resolved and have just filed a complaint with the BBB to try to get intervention and resolution...

All the stars for Jimmy, but had to take off one because it is still AT&T we are talking about. I have had AT&T since high school and can't bring myself to switch carriers, no matter how many stupid people I deal with or millions of dollars I pay for barely using my phone. It would be a terrible thing, except JIMMY at the downtown location is AMAZING. He seriously is one of the only reasons I have stayed with this carrier. He is the best person I've ever worked with in my 14-16 years with AT&T/Cingular/AT&T and I wish there was a Jimmy every time I needed customer service from any business. All the people at this spot are sweet, but Jimmy is THE BEST EVER. All caps, so you know it's true. He's super honest, funny, smart, and knows what's up. Make an appt first!

I went to the downtown store to get an iPad for my company. JONATHAN C was the man to help me out. Not only did I get exceptional customer service from him I walked out with two iPads and spent less than I would ve if I would ve bought them anywhere else. He explained to me that the specials they had that it s cheaper to get to that it is to get one. He gave me both prices and I was able to choose what I wanted. Thank you very much hands-down the best experience I ve ever had with AT&T.

Was able to get the sim card and plan I needed with no pushy sales or attempts to get me to buy more. It was quick as well, they had a queuing system that let me know when I would be helped.

I bought prepaid sim cards. Everything is quick, sensible without unnecessary words.

This company has changed! I have been with them for many many years, and they are now terrible. Stay away! Their customer service is awful they do not call back repeatedly when they say they will. They are overpriced. They're employees don't know what they're doing And give the wrong information.

After years with AT&T, I decided to cancel the company service because all the confusion and emotional stress their staff caused as they worked together with Direct TV. I've done with both crappy companies.

Mariano was very helpful and went above and beyond.

He tried to make us sign for direct tv, lying about the iphone deal. Said in order to get the bogo iphone deal we had to get direct tv.

There were couple of specialized places like AT&T Store, loved it!

Big store, huge selection but hard to find parking.

Everything was great...but 3 stars i give overall because of AT&T itself cuz their coverage sux...4G nowhere to be found...googlefi much much better

The worst customer service. The change my installation date after i received comfirmation. Shaky operations.

I have written hundreds of reviews some in gratitude, others in disappointment and some wanting betterment for others. But this one I was compelled to write. I want to say it takes a certain type of person to be so human you say, I'd like to be more like her. This human has a name and made a great impression on me. Her name is Tia Harris, I don't know where AT&T found her? They need to find more like her. She is delightful, kind, patient, and generous. Tia thank for our time making a tedious task easy on me. Your kindness towards others Shows!

I keep getting the " I don't think we handle that" as with most of these stores customer service is not included in the JOB description.

Located right by Horton Plaza, parking is a challenge as usual for downtown. Staff very helpful and knowledgeable about AT&T services and equipment. They make sure you are comfortable, offer you water and listen to your issues to better help you. We left the store happy with our experience but not with AT&T in general.