Customer service 0 stars. Over a week waiting for a transfer ID for the software of the "machine". No accommodation, only answers from the textbook on the phone. My next device is guaranteed not to come from NI.
1st case:
Komplete Ultimate ordered and received a defective hard drive. Can happen. Would not be tragic if it had not cost 1.5 months and countless calls with the so-called "support". On mails is not reacted, not even on the support form of NI itself. When the ladies and gentlemen finally managed to direct the return, the new hard drive was within 2 days with me. Why not sooner?
2nd case:
Machine 2.0 Software & Expansion Packs need to be downloaded via the downloader. Unfortunately, this always breaks off after a short time. So it will be difficult to download a nearly 6GB file without having to sacrifice his annual vacation ... On phone demand at NI I was told that I had landed in the wrong department and they would connect me. "Press the 2" on hold. Said and done. Then I was told, I had landed in the wrong department, they would connect me .... OK, deja vu? ... Then followed a friendly band message, you can not edit my concerns currently, unfortunately. Please try again later or use our contact form on the website.
Addendum: After 60 minutes of waiting loop the connection was interrupted.
Repeatedly very bad experiences with the service and the hardware. The manufacturer with its own online shop can e.g. Do not exchange a keyboard that has just been delivered ( 1,000) with damage to the keyboard for new goods but only for a completely overhauled from some authorized workshop that, as experience has shown, will return defective goods that are completely dusty after weeks in any dirty boxes that are still there, even if you send everything properly with the original box.
Despite long customers and the possession of numerous products, the support is absolutely inflexible, incomprehensible and not helpful. As a management, the service must of course also be given opportunities to act in a customer-friendly manner. Anyone who buys new software products can expect to get everything bundled + extras at half the price 1 week later, plus these ridiculously limited vouchers.
Price / performance is simply not right for me here, hardware is middle class, the service is underground, VSTs etc. are good. You can have fun with the products, just don't think about it and don't contact the company if something is broken, just buy new, all the best.
I have been using Traktor from Native Instruments for over 11 years and until recently I was a convinced and enthusiastic user. Tractor I have always recommended and sometimes preferred record box, because the interaction of tractor and S4 just worked perfectly ...
Since upgrading to Traktor 3 and S4 MK3, however, problems have arisen that require the second use of technical support after 11 years. It was not easy in the past, but in the meantime it is virtually non-existent. By telephone one is referred to a "new telephone number", which informs then automatically, there is no more telephone support. Funny, is not it?
Well, then you try it by mail. HA! Is not synonymous (more). There is only one forum left to report problems. So NI is seriously trying to shift support to other, paying customers. Smooth 6.
Entry written in the forum, after 3 days no reaction. So times over a lot of detours as a new customer spent (only then you reach someone by chat), and then learn, there is only the community.
Note: if you're not a customer, but you want to be, NI is still willing to communicate with you through chat, but if you've made a good bid on NI, that's it with communication - no more contact is desired.
NI, you have developed from an already not very good support to an absolutely no longer existing support. I hope that will eventually catch up on your turnover, so you can appreciate the people who finance you (that's us customers) again ...
This company used to be really cool but has turned evil. There is no way to contact their customer service (if it exists?) and several of their products have serious bugs which renders them of no value. The only focus now seems to be on marketing and sales. Stay away!
so bad costumer service chat with Julia. no where seen someone like this in support team. really garbage
Fantastic music technology and great service, NI have been on the front foot of Music Tech and music Software for more than 10 years and show no signs of going out of date.
Support is under all sow! Neither help over the phone with problems, nor react to emails. You are only referred to the community, but that does not address the problem. It's a shame about the good hardware, but due to More
Customer service is non existent! I mean it absolutely like I said. Never again NI
Unfortunately, the support, in contrast to earlier under all cannon, even with small problems is not helped, one should look for yourself in the so-called community!
bad service, but good marketing. software must be sold, of course, but it would be desirable to bring the current "bugfree" first.
PLEASE DO NOT BUY SOFTWARE FROM THIS COMPANY !!!!!
WILL BUY ARTURIA, omnisphere, everything else but NOT COMPLETE
- after extensive research: I am not the only one, all forums confirm this!
- Software cannot be installed, is incomplete, does not download and much more.
-Support does not exist
-Mac crashes !!! I have the latest model and only real licenses - so NI also breaks my Mac ...
-WARNING: Software cannot be exchanged either !!!! Less than 14 days right of return ...
Z2 bought - after a few days broken. Exchange complicated and three weeks duration !!! For a device that earns money, no option. The part sold immediately. Software is top, hardware is not recommended because of lack of repair and replacement network, since the quality is more consumer demands.
Sell expensive products and do not offer customer service afterwards.
2006 - Bought the Audio 8 and it still serves me well. Seems indestructible.
Traktor Scratch - There were software bugs here and there, but others have them too (Serato). Overall, I'm happy with their products.
Customer service phone - they are not exactly 100% DJ-compatible their office hours (11 am-2 pm: O I have to sleep a lot there!) But when I need them, they kindly answer my questions and always have me helped.
What sh *** products and customer support.
Support in English only.
You are only referred to the Support homepage.
I accidentally bought the wrong product (Update Machine 2.0) and was told again and again that I needed a basic product, which I didn't have.
Passing on / uninstalling of licenses is very complicated. I am really disappointed with this handling. I will now give the product back. Such a thing shouldn't be supported!
malfunction of the product and poor after sales service
MALFUNIZIONAMENTO DEL SOFTWARE E SCARSA ASSISTENZA POST VENDITA
Fehlfunktion des Produktes und schlechte After Sales Service
Support via phone is an absolute joke. Either you will be kicked out of the line after waiting 20 minutes or you will not be able to reach any of them in the minimal time slots ... for a long time nothing comes via email. And that after all the settings had simply disappeared from one day to the next. Have had several such bugs lately. I then heard about it from an MA. Am disappointed.
I bought the tractor s4 and initially had only problems (cracking, crackle misfires). The first contact with the support, I was referred to the then held in English Knownledgebase. When asked if I had to learn More
For me now a case for the lawyer ... Reklamatioen not possible by phone not ... and the support does not report in writing for four weeks.
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