I have been using Traktor from Native Instruments ...

I have been using Traktor from Native Instruments for over 11 years and until recently I was a convinced and enthusiastic user. Tractor I have always recommended and sometimes preferred record box, because the interaction of tractor and S4 just worked perfectly ...

Since upgrading to Traktor 3 and S4 MK3, however, problems have arisen that require the second use of technical support after 11 years. It was not easy in the past, but in the meantime it is virtually non-existent. By telephone one is referred to a "new telephone number", which informs then automatically, there is no more telephone support. Funny, is not it?

Well, then you try it by mail. HA! Is not synonymous (more). There is only one forum left to report problems. So NI is seriously trying to shift support to other, paying customers. Smooth 6.

Entry written in the forum, after 3 days no reaction. So times over a lot of detours as a new customer spent (only then you reach someone by chat), and then learn, there is only the community.

Note: if you're not a customer, but you want to be, NI is still willing to communicate with you through chat, but if you've made a good bid on NI, that's it with communication - no more contact is desired.

NI, you have developed from an already not very good support to an absolutely no longer existing support. I hope that will eventually catch up on your turnover, so you can appreciate the people who finance you (that's us customers) again ...