1st case:

1st case:
Komplete Ultimate ordered and received a defective hard drive. Can happen. Would not be tragic if it had not cost 1.5 months and countless calls with the so-called "support". On mails is not reacted, not even on the support form of NI itself. When the ladies and gentlemen finally managed to direct the return, the new hard drive was within 2 days with me. Why not sooner?

2nd case:
Machine 2.0 Software & Expansion Packs need to be downloaded via the downloader. Unfortunately, this always breaks off after a short time. So it will be difficult to download a nearly 6GB file without having to sacrifice his annual vacation ... On phone demand at NI I was told that I had landed in the wrong department and they would connect me. "Press the 2" on hold. Said and done. Then I was told, I had landed in the wrong department, they would connect me .... OK, deja vu? ... Then followed a friendly band message, you can not edit my concerns currently, unfortunately. Please try again later or use our contact form on the website.

Addendum: After 60 minutes of waiting loop the connection was interrupted.