Repeatedly very bad experiences with the service a...

Repeatedly very bad experiences with the service and the hardware. The manufacturer with its own online shop can e.g. Do not exchange a keyboard that has just been delivered ( 1,000) with damage to the keyboard for new goods but only for a completely overhauled from some authorized workshop that, as experience has shown, will return defective goods that are completely dusty after weeks in any dirty boxes that are still there, even if you send everything properly with the original box.
Despite long customers and the possession of numerous products, the support is absolutely inflexible, incomprehensible and not helpful. As a management, the service must of course also be given opportunities to act in a customer-friendly manner. Anyone who buys new software products can expect to get everything bundled + extras at half the price 1 week later, plus these ridiculously limited vouchers.
Price / performance is simply not right for me here, hardware is middle class, the service is underground, VSTs etc. are good. You can have fun with the products, just don't think about it and don't contact the company if something is broken, just buy new, all the best.