Nate Wade Subaru Reviews

I bought a 2015 Impreza here and then had to have that car's transmission rebuilt two years later. No fault of the dealer, I just happened to pick a lemon. Both through the sales process and service they were impeccably professional. Pedro, in service, especially deserves a shout out because there were a couple interactions where I was less than cordial and he took it like a champ, and remained totally unfazed and helpful, willing to answer all my questions. Car prices are fair here, but service is VERY expensive. The people are excellent, but if you don't have a warranty you're going to be paying a pretty penny to have major repairs done. That being said, every six months i pay them 90 bucks, I get the tires rotated, oil and filter changed and they inspect my car top to bottom to make sure that it's in good running shape, so regular servicing is well worth it here.

Above and beyond. I drive passed another Subaru dealer on my way to nate wade because the knowledgeable staff and professional service is unmatched. They are attentive when you are speaking with them and very friendly.

The sales side of this location is very nice, understanding, helpful and respectful. I cannot say the same for the service department. After consistent problems with oil consumption over a 9 month period I took my car in to have it fixed multiple times. Every time I took my car in it was like they were seeing it for the first time even though it had only been serviced at Subaru dealerships and should have a service record. I drew the line when they told me they wanted to take out my engine block to reseal gaskets. This had already been done a couple months prior at a dealership in CO. When I spoke with the service department manager about why they could not fix my car, he was dismissive and had no intention of understanding me. Terrible customer service and management. I have not been back and have a great mechanic now!

If you are thinking of buying the new Ascent and you care about MPG I would consider another car. On a tank of gas my car gets around 16-17 mpg which includes about equal time around town and freeway driving. We took a road trip across the desert and only got 21 mpg. I brought it up when I went in to pick up my license plates but was told it just needed to break in. After our first road trip (around 4000 mile on my car) I called twice to speak with someone about it and both times was sent to a different managers voicemail and never received a call back. At that point I made an appointment to have diagnostics ran. They told me everything looked fine, that they hadn t had an complaints and that it was probably the winter gas mix. I was also told that I could check back at 5000 miles and make a report with Subaru.
I took my car in for an oil change around 6000 miles and spoke with the same gentleman. I asked if I was being unrealistic and this time I was told that the cars aren t getting the stated gas mileage and that it would be nice if my average was over 20 mpg. Yes, I totally agree!
I m extremely disappointed. I regret buying this car. Our family downsized in hopes of having a more fuel efficient car but instead we ended up with a smaller car with about the same mpg.

I've been going to Nate Wade for about 30 years and always feel that they give me great service and are so wonderful to work with. The work is always done with care and the staff is amazing!

Had a lovely time at this dealership and I felt very taken care of from the time I walked in. I had great options to choose from and had a hard time deciding on what vehicle would be the best for me and I asked for Eric Lithgow's professional opinion and was not led astray. He didn't choose the most expensive one to get the sale but carefully considered what would be the best car for me and my finances. Which is super appreciated when I'm so new to all this for my second car purchase. Even the finance department was fantastic as again they took my situation into consideration and didn't try to sell me the most expensive option as it wouldn't be best for me. I feel the gap insurance and other choices we chose have me perfectly covered. Just a wondeful experience overall and I enjoyed chatting with everyone I met there.

Bought a car from them last week. Compared to other experiences at other dealers I have had, this was very pleasant - from the sales experience to the final paperwork. They even topped off the gas tank for me. Also, I had some service done today on another Subaru that we have. Changed out the CVT fluid and then had a recall taken care of. What a difference the dealer makes! They charged less than they quoted (actually paid about half what the other dealer wanted up North) and were much more pleasant to deal with and even washed my car. Oh, when I called in to find out the status of my service at one point, they didn't push me into a voicemail because my service advisor was too busy. The asked me to hold while they found out - and then let me know. Their shuttle service was on time and a pleasant vehicle to boot. I also noted that they have an oil change/tire rotation special - which the other dealer doesn't apparently have. Sure wish Nate Wade was closer to Layton where I live so I could do my routine maintenance with them!

I buy parts from them, never had a service done. They always have what they say they have in stock.

My family have bought 6 cars from Nate Wade. They always give a no pressure environment, especially from Robb. They work with your budget to put you in the best car for you. Robb is a really funny and great salesman that never makes me feel forced into a sale, and he always gives you the best deal and breaks down your options very well. Nick is one of the most entertaining people I have ever had the pleasure to meet, and he makes financing fun and easy to understand. These guys are the best duo in my opinion.

Worked with salesperson Dave Waltman. Excellent experience. Was very helpful, knowledgeable and accommodating. Did not end up buying a car at this time, and his manner stayed friendly and courteous even after he knew we were not going to buy the car we had been looking at. Very professional. We will be back to work with him again in the near future once we are ready to buy.

I had an appointment for warranted service. They were fast and efficient. They checked several other things and even washed my car. I was in and out in 1 hour. Great experience!

Our 2016 Subaru Outback was due for it's 90,000 mile service. I called around to area Subaru dealerships, as well as the independents, and found Nate Wade to be the most friendly, professional, and have the best "bang for buck" for the service being performed. I went in, they identified a recall issue, and not only fixed that, but performed the service on my car.

They don't have a cafe in the dealer like another area Subaru dealership--as waiting for 5 hours was a little rough; but there are food locations in the area within walking distance.

Kevin, my service advisor was friendly, professional and very thorough in in his explanation of all the work performed. I appreciate good customer service. Please keep up the great work!

Best dealership experience of my life. I'd rather come here than Disneyland. The employees were friendly, helpful and knowledgeable and they give you a fresh cookie before you leave. 10/10 would recommend.

Had some issues with a Service visit and trying to communicate those concerns. I got a a call back from a Manager and I think the communication issues have been resolved.

They are always really helpful and friendly. Service has been pretty fast and the amenities they have in the waiting room make it a really nice place to wait and get work done. They have wifi which is a huge plus, and the snack selection is great. Small wins.

This is my favorite Subaru service so far! The staff were super nice. Thier customer service is the best I've ever seen. There's always someone there who would get your door, make sure you've been help and answer your questions. They provide nice drinks, healthy popcorn, Mac desktops, and comfy sofa in the waiting area. I drove from Idaho to Utah and the tire pressure light was on for the entire time; I was so worried and had stopped twice at two gas stations to check my tire but it was fine. When I finally got to salt lake, I went straight to this place and explained my situation to them. They were so patient with me and checked my tire for me. Most important, they explained very well for my car's situation and analysed the possible problems and solved the problem! Highly recommend it to everyone.

We shopped a couple of places for a Subaru Forester. After entering Nate Wade and meeting Ken Howe we felt at home. He just let us do our thing, we already knew what we wanted. We purchased a car from Ken and we used the financing manager Fred Southwick! Great guys. If your headed to Nate wade ask for Ken and Fred you won't regret it!

Fast, great service. They wrote the book on how to treat customers

They were to quickly diagnose a rattle and get it fixed in my 2016 Outback. Oil had leaked out of a front strut. Was finally able to use my overpriced extended warranty.

Nate Wade Subaru service department is one of a kind. For over a year, my car was having issues and nobody was able to figure out what was wrong. Shawn and all of the team really listened to what was going on and bent over backwards to help me out quickly and cost effectively. I definitely recommend them!

Bought a new Ascent a week ago Monday. Took it in to get the Clear Top applied to my hood. That went well, though they are not as friendly and informative as Mark Miller Service in Southtowne. I drove out, low pressure light in the tire came on and turned around. They found a nail, plugged it and charged me $18 for it. I just put new tires from a tire dealer on my 2017 Outback in October and got a nail and it was repaired for free since that is offered with the purchase of the tires. Nate Wade Service could have done the same I feel. The light was on, I drove about 2 miles, light came on and that tire that was plugged as under inflated to only 30lbs should be 35 lbs. I went back and the service guy blew me off on topping off the tire. Had to go to Costco to get it properly inflated. Had a similar experience with Nate Wade Service with my 2017 Outback when we bought it. I'll go to Mark Miller in Southtowne for service, though I LOVE purchasing my Subaru's from Nate Wade, the service department is lacking.

Doing the best they can. Lots of recalls due to the complexity of our new cars. Parts manufacturers can't keep up and the work cannot be done without parts. Long wait times or not being able to speak with a service rep is a dealer related short sighted issue.

Very pleased with service here. Great service and half the price of Mark Miller Subaru (where I originally leased my vehicle). Will continue to use them as long as I have my Forester.

Kevin Flores in sales was wonderful to work with. Polite, Professional and Motivated to reach a deal that we could both agree on. I would highly recommend buying a vehicle here.

I got my outback through this dealership and they were very helpful finding the car that i wanted at the price I wanted to pay. Tyler spent a lot of time going over the car with me and helped me understand everything before i left.

Hand fantastic warranty service done here, had to get the radio/dashboard replaced as well as a battery due to secondary electrical problems. Great service and great communication. I certainly still wouldn t recommend a 2020 Subaru to anyone, but it s good to know I can get excellent service on it.

Nate Wade takes it's service seriously, from putting a plastic cover over the drivers seat to keeping online records you can access after your service is complete. I've never had to return to get a service item redone. You'll get your own service advisor who will get to know you. Simple services are on demand at the express Bay. More complex services are scheduled. Definitely give-start service.

My oil change was taking longer than usual so when I went to ask why they told me they are removing a part from my car due to a recall and installing a new one. I had not asked for this since i was running late on time but they decided to do it without my permission. I had also asked for my car not to be washed(they use a roller system which i don't like) but they washed it anyways. I had my dog with me and since he was excited to be in a new place he was pulling on the leash and I overheard one of the salesman say, "Who's walking who" as I was leaving. A bad experience all around and I have already converted 2 family members to do their business at Mark Miller.

Salesmen have to be salesmen, but if we come to buy. We don't want other people yapping that they wanna sell it to the next guy. Be patient and kind, people are communicating.

Greg G was such an amazing guy to work with. It was his second day on the sales floor and totally nailed it! Thank you so so much for helping me get my car tonight

NEGLIGENT BY FAILING NOT TO INFORM
I purchase a 2015 Subaru Crosstek on March 14 2019 with mileage 67,565 from Nate Wade Subaru, My sales man was Nick Westover, whom I told I live in California. After arrival was introduced to Mr. Nicolas S Polus Business Manager, He was kind to sell me an extended warranty. Since I only spend the winter here the rest of the time, car was kept in a covered storage. 8, 2020 I had investigated getting a mountain bike, and looked under neath the car, as how to install a caring devise. To my surprise I saw a lot of rust on the muffler and other parts of the bottom of the car. I drove to Nate Wade Subaru and was given the run around. Had mileage of 75,264 Did get an estimate of repair part of the rust, on only of mfler which came to $ 3,404.98 ended up cancelling my extended warranty since it did not cover rust. I was charge $75.00 for cancellation. When I bought this to the attention of the salesman his comment was I do not tell anyone about the snow.

Wash Your Car Often During Winter
Winter s a bad time for your undercarriage, but you can make it better by regularly washing your car. Most automatic car washes offer undercarriage cleaning. But if you want to be thorough, you can spray the undercarriage with a pressure washer.
In terms of how often you should do it, every ten to twenty days is a good benchmark to follow. Also, you should wash your car after snowfalls, rainfalls, and whenever the temperature goes above 0-degrees during winter.
Mr. Nicolas S Polus Business Manager TRIED TO SELL ME A NEW CAR. LOL I would be a stupid person to do business with shady characters as whom I had death with. Not once my repeated calls were ever returned, by Business manager Nick Paulus a very likeable man, who cares only of comend, not customers from Green decent.
The ultimate qestion would I spend money at this firm.. The ansewr is obvious, No. They do not care to inform customers as what it takes to take tare of a car in snow country. I AM FROM California Los Angeles, we do not deal with snow.
Both sales man & Nick Paulus knew this

Stupid decision as a business practice goes . not to inform customers from Sunshine State.

Ken was so incredibly helpful and made my experience absolutely wonderful. Everyone was very friendly and thorough in what they did.

Great service all around! From the salesman, finance team, service department, and more, they all made the buying process so easy and stress-free. We have now bought both our Subarus from Nate Wade and will not buy anywhere else.

Johnny Meas is incredible. He has helped my wife and I many times with a few small issues with my BRZ. Recently we chatted about his travels to Japan while we got my battery replaced under warranty. Johnny doesn t talk to you like you re another stat in his repair database. You re a human with real car issues and he is an enthusiast of most things Japanese.

Adam Curry helped us with our initial purchase and is always a friendly face.

I would like to see the same friendliness from the credit department and management.

Everybody from the sales department, to service and parts was fantastic. I ll be returning to this dealer!!

I always have a positive experience when visiting the Service Department at Nate Wade Subaru. I was able to easily book an appointment online and they were able to get me in quickly. Once I arrived, the process was pleasant from start to finish.

Terrible Service department. I spent 30k on a car at NW and they kept it for three days to certify it for the warranty. I then drive the car for about a month, and a valve in the power steering breaks, magically, I was told it must if happened after the inspection which is a classic mechanic lie. So he kept my car from Friday-Thursday. I call Thursday for an update and was told it was being worked on and I could leave a message for the technician and he would call me when he s finished. 4 hours later and no call so I show up at NW, only to be told they ordered the wrong part so they had to reorder the correct part and now I have to wait until Monday, probably later knowing this place. I also just got to pay my first car payment on a car I can t even drive. Extremely disappointed in NW Subaru and the Subaru brand as a whole, I would trade my car in if I could and switch to a Honda or something that performs better. Would give 0 stars if it was an option!

Update: I have been back to Nate Wade a few times for small replacements and oil changes and they have been much better then my first visit. Very professional and fairly quick as well.

They are nothing but rude on the phone and even worse in person. I would take your car for service anywhere else. Here I sit waiting an extra hour after they said for a 5 minute repair.

What kind of repair shop doesn't bill through insurance? Professional service, but a headache from the paperwork.

The shop was clean and the people professional. Great place.

Great dealership! Had a problem with our transmission & were a bit past warranty. They called Subaru and got it taken care of with no charge. Fully recommend their service department. Thanks Nate Wade.

I have been taking my Subaru to Nate Wade since I purchased it in 2014, and they. are. awesome. From quick oil refills to major checkups, these guys are great. I can't count the number of times that they've given me above-grade service for either exactly what I expected to pay or even slightly less. They always call to approve any additional expenses if they see things that need to be replaced, and the one time that they had an inventory issue and were not able to fix the part within the same business day, they provided me with a loaner car and had mine completed first thing the following morning.

Darrik did a great job of getting my car pushed through when he realized I was waiting there with 75 lbs of golden retriever!! Thanks for the great service, Darrik!

The customer service at Nate Wade gets better and faster every single time I go in. Always impressed and appreciative of the service dept (and sales) going above and beyond!

Love this place for my car service. Barely sat down and got coffee and the car service was done. Super quick.

My elderly parents went to their location to get some help. The staff ignored my parents for over 10 minutes and just stayed in their little glass cage. My parents had to go to Young Subaru in Riverdale to get the help they needed. Avoid Nate Wade as much as possible.

We have been a Subaru loyal family for years and Nate Wade Subaru has always delivered. I just went in the other day to get our trade-in appraised, with no intention of buying a car that day. They made us a trade-in offer I couldn't refuse, so we left that day with a brand new Ascent. The buying process is always enjoyable here, which is saying a lot since most people don't like the process. Mike Johnston is a great salesman to work with and he will make sure you get what you want for the price you're looking to pay. Being able to buy a car with my two year old son and not getting any hassle from anyone is a great sign that this place knows how to work with families. Nick Poulos in financing is a WIZARD among men. He was able to ensure I got all the upgrades I wanted without going over my monthly payment budget. I have purchased Subaru's from other dealerships in the state and I can honestly say that, while the others are good. They have noting on the crew here at Nate Wade. If you're in the market for a new car, definitely come to Nate Wade Subaru and you'll get exactly what you're looking for.

Although I did not end up purchasing a vehicle yet from Nate Wade, I have to say they are fantastic. I only came to look at what vehicles they had in their used car inventory, but was able to test drive a car I seriously considered buying. They allow you to take the car out and about without having a sales person with you. They are very friendly and professional. I loved how low pressure they are with all potential clients. They actually care about people and to help you, rather than the sale. Unlike other car dealerships, they do no bombard me with calls/texts. I get the occasional email and text, but not to the point that I want to block the number. I hope to do business with them very soon. I would absolutely recommend them to anyone looking to upgrade or buy a car! Thanks Nate Wade Subaru!

Salesman Ken Howe was great to work with, personable, thoughtful, answered all my questions, and gave me plenty of time to study things out without any pressure. A good experience. Much appreciated. And I love my 2018 Subaru Forester.

Love Subaru, not a fan of car dealers, but Nate Wade is better or more tolerable than most. I've had a few issues in regards to the service dept and they have made efforts to resolve and correct those issues when they were made aware.

Extremely rude, espeacialy Jonny the service lead. Definitely not top on customer service. Seriously would have gave them -3 stars but only give them 1.

Super patient with me even though I was late. Super transparent with me and what was going on.

Nate Wade Subaru has been awesome to my wife and I. They have serviced my Crosstrek with never an issue. Easy process and good workmanship. The Service Advisors are awesome. We recently purchased a new Ascent and the process was great. No high pressure sales to get all the ad-ons, just the things we wanted already. We have photos with half the staff at the dealership with us the day we were picking it up. The Sales Person was patient showing my wife all the technical aspects of the car. They also had a separate appointment set for her to come in and get a personal lesson on how to work everything and get the best out of the vehicle. All the folks at Nate Wade treat us like family. Thanks to all!

Wow. Perfect service experience. Quick and everything was perfect on the car.

Found the car on auto trader, called Nate wade dealership. Spoke to Manny Flores, he did excellent work and he's a straight shooter. He got me into the car I wanted at the price I wanted quickly without any run around. I drove 30+ miles and I'll do it again for the quality of sevice and great treatment. Thanks Manny!

Done a very good job of taking care of us and our vehicle every time. Thanks!

Quick service and friendly as always. Drank a Mountain Dew in the lobby and then my car was done with the oil change. For full synthetic, it s prices about the same as any local shop too. Saves me time and I don t have to freeze while doing it myself in the winter. Great service team to work with!

This is the second review I've left for Nate Wade. I wish it were a little better. I was recently in an accident that totalled my first Subaru. My first call was Nate Wade to get a new one. I waited four days for a call to set up an appointment. I understand there is a pandemic going on but I needed a car immediately and dealerships are an essential business. This is the second time Nate Wade has failed me. Wasn't a hard sale, I needed a vehicle. I have given my business to Mark Miller Subaru. Save yourself the trouble and don't bother with Nate Wade. I don't think they are terribly interested in making money and they will waste your time.

Great customer service and a great area to wait for your car to get fixed up. Snacks and refreshments are available for free which is nice. There s tons of seating and tables for if you need to get some work done. They even offer to wash your car before you go. Sometimes it takes a second, but they do good work and a little wait is always expected. Monday-Friday are walk in days but Saturday is appointment only.

Have always been pleasant to work with for warranty work on our outback. Even drove up to our house in Kaysville once to make something right for us. You usually don't see good service like that from a dealership.

One star for telling us we had a shuttle reserved for 0730 and then once we dropped off the car said it was going to be an hour before it would be here. And didn't offer any other solutions then to wait.

They are horrible when it comes to getting things done, I had to call them to see if they even started on my car. They also had the wrong name for the car and didn t change it til the 5th time of me calling them. They also said it was going to be $5000 to $7000 to get my car fixed which was fine. Then I called back on the day they said my car would be done and they said it s was going to cost $10,000 and they didn t even start. And this is after two weeks of my car sitting at their shop. They will try and jerk you around in anyway possible. On top of that it took them over a week just to get my car diagnosed. Which was already diagnosed at another shop and they already knew what needed to be fixed. If you want someone that Values your time and money take tour car to Angels Automotive! They are on point and keep you very in the loop about what s going on. I highly recommend taking your car anywhere but Nate Wade Subaru where they just try to get you for top dollar. Horrible customer service over at Nate Wade Subaru!

Luis was great. Answered all questions we had. Would go back.

This dealership was highly recommended to me by a family friend, she has purchased multiple subarus from them. I have been less than impressed by their service department. They couldn't get my bluetooth to work properly. I finally took it to Mark Miller. They fixed it and it's worked ever since Mark Miller fixed it. There i . Huge lack of communication especially with Paul in finance. I called and left 3 messages for him to call me back and he never returned my call. I finally got the help I needed after talking with the finance director Shellie. Thank You Shellie!

They didn't wash my car before returning it to me which they used to do-- otherwise great service.

Great lobby to get work done in, and I've always been treated well with the service agents/techs. Derek Hardy does a phenomenal job in the service department

Damaged my vehicle while test driving it to figure out why it was dying now I need a new rim

I bought a car here and I love the car customer care is awesome but the one thing I didn't like was after 3 months of driving the car I start getting lights on my dashboard nothing major but just concerning.. awesome place to buy a car

I know some of you avoid dealerships thinking it will cost more, but let me tell you about my personal experience. Their customer service was friendly and professional. They also keep in touch with you over the phone and through text about your car's repair. The cost for labor was the same if not less than any other shop you'll go to, and they have all the parts there that they'll need as opposed to other places that will go to the dealership for parts and charge you more on top of that for shipping. My car was fixed correctly the first time, and I ended up saving money by going to people who are Subaru certified and that's all the work on every day. THANKS!

Nate Wade Subaru, had the 2019 Subaru with the 3.6 Outback, that I had been hunting for. This dealer ship, worked with me as I live in Idaho, and allowed me to place money down, until I could make it down. Nicholas Westover, was the sales man that made everything happen. He has been great, in taking care of the details, and questions that I have had. I watched, Nicholas Poulos, ( Business Manager ) , clean his office from top to bottom, with a ( disinfectant spray ), you name he cleaned it. He thought that I was in for an oil change, had no idea that I was going to be his first customer of the day. To say the least, I was quite impressed. This dealer ship, all of the people that I met, kept their distance ( as they should, and quite friendly ). If you need a new or ( in my case a used Subaru ) this is the only place, you need to go.

I constantly recommend to everyone how great their customer service is, how helpful the staff are and in how clean everything is kept.

I needed an inspection done on Saturday for a used car that I was purchasing elsewhere. Despite being busy, they got me in quickly and got the whole inspection done. Great service as always.

I had the best experience, once again, from the sales team to the finance specialists all the way up to upper management had a hand in making sure that I left with a safe reliable vehicle for my wife to drive with our two boys. Thank you Brock, Brett and Louis.

I was recently in for an oil change, I was treated very well and they got me very quickly. I like the vibe at this dealership! Everyone is so positive and it has a great energy! It s a bustling place!

Interesting shop with a small display of amazing vintage Subarus. We bought an almost new car from them and are pleased with most parts of our experience.

Great people super good customer service. Highly recommended

Craig was amazing he was my sales guy. I gave him my budget which is pretty low and he was able to find me my perfect car beyond what I thought I'd be able to get into.

I'd recommend anyone who needs a car and has been saving up or has a trade in to just go over there and check the salespeople out see who you vibe with they aren't pushy and Subarus are like must haves for this Utah weather

Pretty easy process. They are connected to AFCU, which cut a good 30 minutes off our visit. Only thing that kinda sucked was the wait. They only had two finance people available, so it took us a bit longer than expected. Super low pressure, and I really love the car I got. Rob was the person who helped us, and he seemed very nice. I would likely come again.

Customer service is great, service department is the best in town.