MWEB Africa Reviews

Trying to get hold of customer service is nearly impossible. Also, don't even bother with the bot on their website, useless.

Do not get back to you. Dropped calls, no concept of customer service. Hopelessly incompetent.

I was there for an issue and never had it resolved, the peacock on the other hand made it my visit worth while

Mweb Mweb Mweb - applied for an LTE product on the 9th February 2018 and I still don't have it.. blame Digital Planet and Digital Planet blames you.. really shocking service worst ISP ever

So phoning their answering system to get Mweb to phone you back is pretty much a dead end. I been waiting a week. I'm more likely to get help from roadkill than from Mweb.
Also a family member wanted to cancel. Waited 5 months. And still they have not called back... so canceled the debit order. They have not phoned to enquire. Very unhelpful. Disappointing from once a striving company years ago.
Wasted airtime for an answering system to be your service.

Please just don't even look in their direction

Mweb are crooks! billing you for things that you did not agree to. when wanting to cancel and switch over to a different ISP the retentions and cancelation department offered me the same price and faster line as the ISP I was switching to but they charge me the full price of the upgraded line and then turn around and say that they never said it was this month but the next month. I did not agree to this. I asked for the recorded conversation and they haven't called me back with the recording.

I have been trying to contact MWB for months even before lock down on the email addresses supplied - all of the emails come back as undeliverable. It is impossible to try and phone as you will wait an hour for any kind of response. I am battling with my web page that I very SADLY and REGRETTABLY took out with Mweb. Their service is pathetic!!!@

Paying for a 20/20 line for almost a year now. Only getting 20/2, logged a couple of complaints on website. No one ever called me back. Phone line always busy.

One can't get hold of any contact number available for Mweb. You log a query and nobody responds. Disconnected for days and there is no way to communicate with the provider.
None existent customer care.

VERY BAD SERVICE - CAN'T GET THROUGH FOR TECHNICAL SUPPORT. DO NOT USE THIS SERIVE PROVIDER.

Do not use this ISP! On the first day of me opening up an account and ordering a fibre line they messed up and created 2 accounts to one home. One for myself which was meant to be the only account they created. they then only charged the second account which was somehow connected to my partner which we ended up paying when we finally found out it existed by them cutting us off. Then we were forced to cancel one account obviously which they then took an early cancellation fee via debit order out of my account without being authorized. This has gone on over the course of a month. And by doing something as shady as this whats stopping them from creating 10 accounts and then forcing us to close 9 of them and pay the cancellation fees. Disgusting service.

I HATE IT SLOW ASS INTERNET I PAY ON TIME I EXPECT BETTER SERVICE!

Been using Mweb for over 10 years and recently a friend applied for fibre with mweb. 3 weeks later no installation and cannot get through to them. When you leave messGes or queries they DO NOT respond at all. There is ABSOLUTELY JO CUSTOMER SERVICE FROM MWEB.

Would like to show appreciate for Mweb and Vuma reach after I had the misfortunate of having my line cut they, came out immediately the very next morning after I was told it will be 6 to 8 days thank you for great after service during this time of the year

Pathetic service! Disconnected my line on a Saturday morning, called tech for assistance but wouldn't assist me because for some reason the security question of my nominated contact number was some number I have never heard of and they refused to take my correct information which has never been a problem in the past as I have called them many times before... Argued with them for around 5 hours until I was informed nothing can be done within the next 72 hours

Fantastic internet service provider with the best after hours support. Highly recommended

Is it not interesting how you are unable to get hold of any email addresses to log a cancellation due to the Covid-19 and when you phone in you just get cut off. so, there is now way to cancel my account.

I've only had BAD service with you. Upgraded to 50mb then after 2 weeks only u upgraded my line. Now when i do a speed test it shows only 13mb/s cant even have 3 devices on wifi then nothing works.

I've been struggling to get fibre from mweb for two months now and I've never in my life received such bad service and there is absolutely no communication with their clients. Every time there is a problem they just leave it until I eventually call them. This takes two hours out of my day every time because that's how long it takes to actually reach someone that can help you.

Now I'm trying to cancel my order because I haven't received anything yet so no additional cost should be applicable but as soon as I call them and ask about this they just hang up.

So I can't get fibre and I can't cancel my order? This is truly shocking.

Mweb is probably the worst service provider I have dealt with in my life. Their customer service was entirely unhelpful asking me to try to restart their product. Their product did not perform anywhere near what was advertised, and broke repeatedly.

Awful internet provider, would tell everyone I know to stay far away.

Trying to get through to MWEB. After selecting on the menu, which takes time, they just CUT the call!! Frustrating....

Service is shocking, not helpful not acting on query, not answering phones, not returning phone calls, cut off when phoning, false information on website...I could go on!

Unbelievably hard to get in contact with. I am still waiting for a response regarding my fibre installation. It has now been over a month.
Now I m trying to cancel the service!

I ve been awaiting feedback about the delivery of my fibre router. It s been 5 days since they promised to deliver it. Mweb has failed to provide me with the name of the courier service and their contact details.

The courier service always comes to deliver during the morning, when I am at work and they have cancelled my router order.

All I request are the name and contact details of the courier service.

Mweb has been incredibly unhelpful, perfunctory and they are a pathetic ISP whose only consistent features are failure, deceit and disappointment.

The salesman of optical fiber is very friendly and lacks trust. At the last critical moment, he does not answer the phone, cannot contact, and cannot contact the mobile phone landline.

DO NOT CHOOSE MWEB AS YOUR ISP!!! They are Pathetic! No explanation needed. If you are a client of MWEB, you would agree. If it was possible to sue them, I would!

been waiting for my Fibre to be installed for months now but debit orders are flourishing :-(

No pick up from call center either

Wouldn't recommend MWEB with Vumatel in a million years. Absolutely shocking. Worst Fibre connection I've ever had that couldn't even be online for 1 day. Cancelled 2-3 weeks after activation. Absolutely horrific. (Fibre Location: Johannesburg North)

Without exaggeration, this is the worst company I dealt with especially in terms of customers service. I made at least 5 phone calls trying to active my sim card. ( its been a month now) people either drop the call after being on the call for 40 mins. People promise they will call you back and never do! Not once has anybody followed up on a promised call back. Really really bad, I will never waste my money on mweb. Anything goes at this company, nobody is held accountable for anything.

Was promised installation of fibre in under 14days, it's been almost 2months now and they still haven't come. I've called numerous times and am still waiting waiting. Everything was installed and setup by the previous tenants to all the need to do is give me a router and activate it. Utterly disgusting service, use another service provider if you can.

Premium brand and competitive pricing on both LTE and fibre Internet connectivity deals

DO NOT USE THIS COMPANY !!

I have logged queries and after 2 months no one has managed to resolve my problem ( a simple problem ! I have two properties and the one was converted to fiber in a week and the other with Mweb - nothing !!!!)

No one calls you back
no one replies to an eMail
and online queries are not answered either

Try calling their help line - I have a screenshot of my phone - 25 min and no one has helped me and I was NO 1 in the que !!!!!! ( and the best is there is a recorded message to say their phones are ringing off the hook - Ha - for one call ???

3 weeks still waiting for installation, 2 techs were canceled and now waiting again, one can never get hold of mweb, bad service

Limited technical solutions. Huge problems with their on line emails syncronising with your own computer. Staff need a lot more training to avoid a huge amount of time sorting out their problem at your own expense

Just spoke to 4 consultants from MWEB and the service is just useless, they say they transferring the call and BOOM! they drop it

I am trying to move my fibre product from my old residence to my new residence which already has fibre installed and they have been absolutely pathetic with the transfer.

Got hooked on new optic line...Craig and Kenan amazing service...well done..u deserve new BMW and bigger office

When I took out my contract to move from Telkom to Mweb, I signed a contract for data at 4mbs. When he migration is now taking place I am informed that instead of the R199 a month that I have been paying that I will now have to pay over R400. If this had been made clear to me I would never have taken out the contract. It would be nice if all this was made clear to customers from the beginning. I will certainly not recommend Mweb to anyone.

Can't do anything on the internet past 8PM, extremely high latency.

The worst experience ever I've been waiting over a month to get my router and THERE is fiber in the area I've paid for the month already
I've been calling every second day but lots off promises
What more can a person do
Worst service ever
Don't DEAL with mweb if you want good service trust ME

Pathetic service received from mweb regarding email security.

I have been invoiced and billed for something I didn't.
Pre billing you guys took my calls now that the money has come amount my account you guys dont call back. This is why i left. You guys are pathetic and thieves.
No such thing as customer service
If I could give worse I would.
Got to the point I am having to go to CCMA.

I've signed up for fiber installing purchase the voucher everything it's been over a month already waiting for someone to call for the installation but nothing as yet and when I do ph customer service the answering service is the only thing you hear no person that you can talk then after holding for more then 20min the call gets cut. I've trying to cancel and get my money back but nothing. PLEAS AVOIDE Mweb at all cost

Impossible to get hold of. Never answer phones and never reply to queries. Tried to update my contact details with them for over 2 years and they just never got it right. Now I'm trying to cancel an order and they are not available to service the request so you just end up paying for stuff you can't remove.

I have been trying in vain for over 2 weeks and many calls to so called customer services to have my fiber line activated. Now having cancelled my ADSL with Telkom on MWEBs instruction I am now sitting with 3 kids on school holidays and no internet at home... no sense of urgency or desire to sort it out from MWEB and cannot get ahold of management don t know if they are on holiday or more likely just don t care! Would suggest using another ISP there are many to choose from..

Worst customer care service ever. We don't recommend. Go for any other company. They are not professional, not helpful, and when you try to cancel they make your life hell.

The best customer service I have ever experienced in South Africa

Slow! Slow! Slow!! Pay for 10mb line and average only 3mb!! Worst decision I ever made.

I ordered and upgrade of speed from 10mbps to 50 mbps. I was told it would take 5 working days. That was on 31 july and today 27 august I am still waiting for it to be implemented. Everytime I have managed to speak to someone (which is also hard work) I am told it is link africa who is at fault. Link africa tells me its mweb. All I know is that my order has not been activated and I am exasperated trying to find out when/if it will ever happen. I work from home and need the upgrade desperately. I cannot understand why a speed upgrade has taken so long. Dont you want my money??????

No stars - Between frogfoot and mweb looks like i will never get my fibre line installation. stop count of calls made and all the people i spoke to. Frogfoot cant help because mweb is the service provider - mweb cant help because they wait for frogfoot!!! send support emails no replies. This is the worst service one can receive. Pathetic to say the least:(

I have struggled with Mweb for two weeks just for activation. Consultants cut me off every single time I contact Mweb. Thus far I've spent R500 or more airtime.

Worse internet service provider together with Vumatel. Disgusted by MWEB's pathetic (lack of) service. WOULD NOT RECOMMEND.

So fiber is coming to my premises soon. I therfore cancelled my adsl service to upgrade to vumatel fiber when it arrives. Ever since I cancelled my account (1 months notice)(Still have the internet for a month and a half), My internet speeds have been extremely slow. I have not had a problem before this. When I spoke to a consultant, he said the same old thing telkom is having problems . He even stalled when saying the areas because he was looking at my address to figure out which areas to say are being affected. Very disappointed and guess who is not going to be my ISP when fiber arrives.

My fibre line is down and I phoned mweb from friends land line as I don t have a land line. They told me they can t help me as I have to be at home and answer questions about the router which I upstand. I asked them if they can t call me when I are at home as I don t have a home phone and calling on my cell phone will cost me a fortune as I waited 20 minutes for for my first call to be answer and I can t afford this as I am a pensioner . I was told no and that I can get a ticket for a technical person to call me but only three day later After this experience I am definitely going to cancel my contract with MWEM
Peter

I have paid on the 7th of September 2020 for my my fibre line, Last week my installation took place and im still waiting on Mweb to activate my account. Whats wrong with you guys.............

THE WORST PHONE SYSTEM! - MY OLD NUMBER HAS BEEN DEAD FOR 2 YEARS. TRYING TO UPDATE IT NOW. HOWEVER, THEY KEEP TELLING ME THAT THEY SEND ME A PIN -WELL GUESS WHAT ITS SENT TO MY OLD NUMBER. SO I HAVE TO REDIAL ALL OVER AGAIN AND GET TRANSFERRED 2-3 TIMES BEFORE ANYONE ACTUALLY HELPS! I HAVE HAD NO INTERNET FOR THE PAST 9 DAYS AND HAVE SENT NUMEROUS EMAILS AND PHONE CALLS! NOTHING HAS BEEN DONE!

Unreachable. Cannot get hold of mweb if your life depended on it.

South African companies usually have poor customer services but MWEB takes the cake when it comes to the poorest! You will not be able to get a hold of anyone. Save yourself the anger and do NOT use their services. Horrific how a company can operate this way.

I have been trying to go contact on websites....waiting for up to 4 hours on phone.....get to no 1 in queue then get cut off 4x......I just need a password as I cannot send emails and work from home. Am going crazy as this is really bad service !

I signed up with Mweb in November 2019, since the time I switched on my router, I had no connection, really slow speeds and I reported this, I informed them that I would like them to sort out my speeds because I refuse to pay for a service that I am not receiving. After the first month, the issue persisted. I emailed, called chatted to consultants, everytime I am put through to a different agent who promises that they will be in touch, and every agent I spoke to tells me that they will get it sorted, they will add notes to the system, I WILL NOT HAVE TO PAY ANY CANCELLATION FEE'S if they are not able to sort the issue. (because clearly the issue is with MWEB and not me). over the past 4 MONTHS of paying MWEB for a SERVICE that they PROMISE to fix, I receive a email saying that my MWEB package is going to be cancelled, while admitting that they are cancelling it because of their infrastructure that is not allowing me to have a good connection. This does not make any sense. I have been requesting callbacks, emailing and no response.. NOBODY EVEN CONTACTED ME TO DECENTLY TELL ME THAT THEY ARE CANCELLING MY ACCOUNT. I RECEIVED A CALL FROM A COURIER ASKING ME TO BE AVAILABLE SO THEY CAN COLLECT THE ROUTER. THIS MAKES NO SENSE. If am requesting once again that somebody calls me because I refuse to email, call, and chat to non responsive agents.. I am so upset and I AM TAKING THIS FURTHER! thank you.

Applied for fibre on the 30th September on the 2nd October installation and service activation fully completed. Very impressed, entire process from application to service activation done very efficiently. Excellent service. Keep it up!!!

Call centre regularily just puts the phone down mid call, or never answers
Regularily "resolves" issues only for them to re occur within hours.

Their fibre service is terrible .. They provide you with trash zyxel routers that can't throw wifi further than a meter and will disconnect every 5 minutes then tell you to get a wifi extender that is just as useless.. Been with mweb for years on adsl and had no problems with routers and wifi.

The worst experience I've ever had. Fibre was installed and have been trying to have it activated since May 2020 and still no one is willing to assist. Pathetic call centre staff.

The worst customer service ever! You top Vodacom as the worst service provider. Your website does not offer the help it offers

No response after numeries queries logged. After 2 weeks of perfect wifi my wifi went faulty. According to the technical operator my router was never configured?!?! How is it possible after having wifi, router in perfect working order? Technical personnel offer no solution to the problem, not helpful. Definitely not happy with the service.

Worst ISP ever... moved from a more expensive provider recently and I regret it wholeheartedly!!
Mweb is the most difficult company to get hold of, worst than Telkom!

If you contemplate switching to Mweb - DON'T!

Unusable connections speeds (below 500kbps) on their LTE package, when calling to get help on the issue you have to wait for 20 mins to get through to technical help who also are only able to offer short term solutions to a persisting problem.

The connection itself is really good. But Good forbid you have a query and require customer service. You will die waiting. Absolutely poor customer service!

Only just signed up with Mweb. Fibre line slower than a 4mbps line from Telkom. Customer service to resolve really terrible. Living with regret

I have been trying to get a statement now for 9 months after canceling my subscription. No luck. Please don't use MWEB.

A great example of how to be pathetic at everything and still stay in buisness.

Just a tad better then the competition. No internet service since Tuesday. Not acceptable! It is inconsequential that there is something wrong with Octotel's line. This is disrupting businesses and you should be able to provide an alternative for your customers!

Telephone computer system is shockingly bad! YOU ARE SOOOO SORRY TO MAKE A PERSON WAIT! Pathetic !

I m an existing client for many years. Now trying to upgrade my product and I need some help. These people just do not answer their phones. I have never seen such an unprofessional bunch.