My fibre line is down and I phoned mweb from frien...

My fibre line is down and I phoned mweb from friends land line as I don t have a land line. They told me they can t help me as I have to be at home and answer questions about the router which I upstand. I asked them if they can t call me when I are at home as I don t have a home phone and calling on my cell phone will cost me a fortune as I waited 20 minutes for for my first call to be answer and I can t afford this as I am a pensioner . I was told no and that I can get a ticket for a technical person to call me but only three day later After this experience I am definitely going to cancel my contract with MWEM
Peter