I've signed up for fiber installing purchase the v...

I've signed up for fiber installing purchase the voucher everything it's been over a month already waiting for someone to call for the installation but nothing as yet and when I do ph customer service the answering service is the only thing you hear no person that you can talk then after holding for more then 20min the call gets cut. I've trying to cancel and get my money back but nothing. PLEAS AVOIDE Mweb at all cost