I signed up with Mweb in November 2019, since the ...

I signed up with Mweb in November 2019, since the time I switched on my router, I had no connection, really slow speeds and I reported this, I informed them that I would like them to sort out my speeds because I refuse to pay for a service that I am not receiving. After the first month, the issue persisted. I emailed, called chatted to consultants, everytime I am put through to a different agent who promises that they will be in touch, and every agent I spoke to tells me that they will get it sorted, they will add notes to the system, I WILL NOT HAVE TO PAY ANY CANCELLATION FEE'S if they are not able to sort the issue. (because clearly the issue is with MWEB and not me). over the past 4 MONTHS of paying MWEB for a SERVICE that they PROMISE to fix, I receive a email saying that my MWEB package is going to be cancelled, while admitting that they are cancelling it because of their infrastructure that is not allowing me to have a good connection. This does not make any sense. I have been requesting callbacks, emailing and no response.. NOBODY EVEN CONTACTED ME TO DECENTLY TELL ME THAT THEY ARE CANCELLING MY ACCOUNT. I RECEIVED A CALL FROM A COURIER ASKING ME TO BE AVAILABLE SO THEY CAN COLLECT THE ROUTER. THIS MAKES NO SENSE. If am requesting once again that somebody calls me because I refuse to email, call, and chat to non responsive agents.. I am so upset and I AM TAKING THIS FURTHER! thank you.