MWEB Africa Reviews

Compared to other ISPs they have some of the strictest throttling policies. Otherwise service is reliable and stable.

Signed up for Fibre @ R549.00 p/m and in the second month they sent a notification that it's going up to R599.00 p/m due to FrogFoot increasing their rates. That is NOT what I agreed!

Hi there. I called this morning and asked to please have a quote for an internet set up emailed to me. I have still not received any email :( :(
We are urgently looking for a quote for a fibre line in Knysna.
Very very disappointing

One of the worst internet service providers in South Africa

Pathetic service read all your negative reviews self explanatory definitely a HUGE MINUS ********

Service provider for different levels of internet.
Staff friendly and heipfull.

I applied for fibre on Tues, installed on Weds, and router delivered on Friday. Excellent and friendly service.

ordered fiber over 2 weeks ago, and still no response from mweb. i gave them a call and was placed on hold for over 30 mins and the phone kept disconnecting. very very bad experience. they really dont care about customers

As i am typing this i have been waiting 1 month to be refunded by Mweb. The customer service is horrible, nobody want's to take ownership of handling customer queries. I have cancelled my account.

Poor service. Online service facility is non exciting. Had to drive all the way there to cancel adsl service. Wanted to sign up with them for fibre.....went for Afrihost after 3rd attempt.

Hi i want to say what an amazing service i got from Rifaat great person to deal with so impressive 100 % service and satisfaction from him
Regards rob marcuson

Not often that I feel the need to give 5 stars but was amazed at the efficient service. From agreeing to the Mweb Fibre deal (with Tiyani being VERY patient with all my questions) and very quick response from Openserve to install the fibre line - and the young Tech lady helping us get the router going - up & running all within 24 hours! Excellent service - thank you.

I buy the fibre product with MWeb and Days past without them simply activating the package. Honestly how disappointing.
They were so quick to install the pavkage, however they are slow to simply activate the package and give you your username and password.
Starting to regret getting a Fibre package with you people.

Amazed that I cannot communicate with an ISP via email, that the website is horribly dysfunctional, and that there is no app for basic tasks. And then there are the 15+ minute waits after having no other option but to phone for support ... it's like the dark ages there ... remind me again what MWEB core business is?

I have been trying to get through to mweb technical department since yesterday. No luck. Phone ring 2 times then you get cut off. No answer from head office. That the hell. Been a client for over 10 years
Please answer your phones.

Thank you for amazing service! Nigel for your daily follow-up calls and efficiency. Noel for your quick and friendly assistance. Brandon and Jawaad as such polite cable/router guys. The personal touch and care from everyone really impressed me.

... I'm calling and I'm calling ... Now just .. worry about LockDown ... Vuma wants my Line to come Lay cuz Friday morning 12am is Lockdown ... I'm trying to call Mweb ... all that plays is the Waiting Tunes ... even Thou the Music nice afghan, Makit me to sleep Also cuz it's been pulling for 15mins and I'm still waiting ... Kaman Mweb Answer My Call Now ...

I am absolutely disgusted with the service I have been receiving. Have called in a million times and reported the problem but nobody seems to care. I have been experiencing problems from day 1 with LTE router low speeds and the worst thing is the gigs just go even when i am not using it at all. i wanted to end the contract within 10 days but they said i need to pay like R1800 for the stupid router i dont even want. Why do you advertise as a month to month when you trap customers for 1 year anyways. I cant wait to get out of this contract and advice everyone not to fall into the same trap I did.