Motor Werks of Barrington Reviews

We had a fantastic experience purchasing a new Infiniti QX60 from Motor Werks. The whole process was easy from arranging a test drive that could fit my busy schedule to financing to handling our trade-in. There were no surprises and everyone was very low pressure. It was the best experience we have had purchasing a new car. Our salesman, Giorgio Ferrari was very attentive to our needs and thorough throughout the whole process. Peter Gioulos in financing was also very helpful in ensuring our needs were being met. I highly recommend Motor Werks and look forward to dealing with them again on future car purchases.

Friendly customer service but kinda annoying they didn't have a simple windshield arm piece in stock and I have to wait until Monday to have it fixed.

Elliott was very helpful and responsive when we brought our 328i in for service. He kept us posted throughout the whole process and made sure that we got our car back as quickly as possible given the issues we were having with it.

I am so happy with my car. Matt at service is great man.

I worked with Joe Sparta on getting my daughter a used GLE 350. The experience and his customer service were outstanding. Being new to this vehicle, he gave me a rundown of the car along with a few pointers. After inspecting the car, we noticed that one of the floor mats were missing, so Joe gave us brand new ones of our choice for free. Flying in from Kansas to purchase the car, he also put a week of complementary XM radio in the car for the drive back. The whole process has been great. I would 100% recommend him and this dealership to anyone in the future.

- Kyle Heineken

Outstanding experience. From Chris the sales person, to the managers and Kenny in finance every person was outstanding to work with. First time buyer at Motor Werks, and now I ll buy all my cars there.

Amazing! Brad Heric was with us every step of the way and was super helpful, I d totally recommend!

Another great Motor Werks experience - purchasing car #7! Never a bad experience in over 20+ years. Special recognition goes to Sales Manager Mike and Client Advisor Vlad! They represent the ultimate level of professionalism in the industry!

We purchased our new family car here and the entire process was very relaxed and easy.

Carly, Austin and the sales and finance manager were fantastic. Good communication, not pushy and extremely patient and effective. Most pleasant car buying experience ever!

Why did my advisor Rich Cano tell me that it took longer for my oil change because several long time customers showed up? Why did my vehicle get FANTASTIC SCORES on the inspection that was not done? One of the points is the windshield. I got a perfect score! Only issue, huge crack and scratch on my shield. Shiny on the outside, classic high volume low quality labor on inside

Great customer service. Worked with carly ans she accommodated all of my requests, i was in and out with my new car in an hour.

Paid for a 2014 new E350 Mercedes Benz on December 30, 2013. Found out they never processed my title. It is now March 3, 2014. I now have to wait another 4 to 6 weeks if they actually have sent the paperwork in for my title. Still have not received proof that they did actually finally sent the paperwork to the state so we can get title. Cannot get an owner or a general manager to call me back. They are either on vacation, in a meeting, or will be in later. Have left multiple emails and messages. Great sales people but one of the worst run dealerships I have ever bought a car from.. Parts manager was to get back to me about an accessory I wanted I waited 3 weeks for him to get back to me, then I bought $500 worth of parts at another dealership. Finance paper person was in too much of a hurry. Pointed and said sign did not explain anything. Gave us the wrong extended warranty, and several of the papers that were filled out had the wrong model car. No one seems to care at this dealership except the salespeople The parts manager, Finance guy who process the papers, owners and general manager just are pathetic. In 50 years of buying cars I have never run into a worse run dealership. There is no excuse for not filing the papers for a title. Disappointed on what I thought was a first class dealership. Boy was I wrong.

St. Charles John is THE MAN! I love my new car!!!

George Welykyj was great to work with! Got a great deal on my new CRV! Highly recommended!!

I have used this dealership for my honda accord service, they were excellent in service and quality.

We have had the best experience at Motor Werks, thanks to Izabela Oglodzinska and Mike Chiappetta. Through our entire time with them, they have been nothing but kind, patient, and helpful while trying to help us choose the right car for us. I would 100% recommend their services to any one that is looking for a car at Barrington Motor Werks!!

Wonderful place to due business!, Gabrielle was Wonderful from start to finish, he carefully explained every detail of the vehicle, and pricing was on point! I have done business with motor werks in the past and will continue to be a loyal customer!

We bought a 2014 Odyssey this month from Jae Kong. For over 10 years, my family has only bought vehicles from Jae. Every time Jae is up front with us about price and all... Motor Werks is lucky to have him.

Without a doubt the after sales service and complimentary loaner vehicle availability is absolutely first class. If you add to that a really excellent service advisor/consultant named Bob Knurowski (Mercedes) you have a satisfying superior experience. Thank you Bob. Stay safe.

Great service great experience all around We bought a Benz. Thanks to the sales man Mr Ken, the tech explained in detail thank you for the wonderful experience we appreciate your time and attention. :)!!

Hah, seems like I've serviced (not anymore) my 2004 ML350 at different MW of Barrington. Very mean service employees who meets at the car drop. Giving them my name and all info , but they announcing different individual when car is ready. Pagers not working. While car in service went upstairs to see what new features offering MB in newer MLs. Dealer does not now simple things, such as "when this model/body came to the market". Asking him to show me certain car , which they have for sale on website - in couple minutes he saying : "car has been sold". How about another car: same year different exterior color? He tried to show me pictures on his computer screen!!! I told him that I want to see and/or have test drive. Disappeared for more than 10 minutes. I have no idea where he can go? (I did not wanted play role in that show any longer. Good luck to you, MW of Barrington.

Outstanding service! Great selection of luxury cars.

I purchased a car from this dealership without actually visiting the dealership since I live a 1,000 miles away. Throughout the transaction, they provided excellent, clear, and most importantly, honest information. They handled a lot of things well and sent me 3 or 4 next-day envelopes at no cost to me. But I waited to drive the car for a little before I post a review. Well, when I went to register the car at the DMV here in Houston, I was told that the paperwork was delayed by 3 days (30 day limit) and as such, I was charged $200+ late fees and taxes on late fees. I wrote the sales manager, Andy, explaining what happened and sent him the documents proving my case. Well, let me tell you, I just opened an envelope from them and it has the full amount I was charged by my DMV.

Couldn't be happier with the car, their honesty and the fact that there is still good professional people and companies left in this world. I HIGHLY recommend them based on my experience.

Buying our van from Motor Werks was a great experience. Beautiful facility, professional service and a being able to work with our sales professional, Goran. Thanks!

Jason Glasby s knowledge grit and determination to make it a pleasurable experience in this uncertain time was both reassuming and a welcome sight that reaffirms that there are people and establishments such as this with a heart of gold that will stop at nothing to make sure they provide A+ customer service. Thank you Jason and Motor Werks.

Gary Lombardi is a very good service person , I always deal with him, he is very professional always explain me everything clear and
I highly recommend him
Elizabeth

Jerry Butler was very hat helpful if I had questions and he didn t have the answers he would find them he would find somebody to help me understand how to use my new vehicle I ve never owned a range rover before but having one for a couple days thanks to Jerry I m really enjoying it and thank you motor works for working at the finance in order for me to make this purchase Richard Johnson

I buy a lot of cars "out-of-state," but never had I experienced such transparency, integrity and incredible followup. I had the pleasure of working with the sales manager, Mike Chiappetta, not only is he a man of his word but he returned every missed call in under 10 minutes, unparalleled service. I was able to purchase an amazing car at an amazing pricing with no brain damage, two thumbs up!!! I will definitely be using Mike again on my next car purchase.

Not my first car, but absolutely the first high class and service dealership I have ever stepped a foot in and dealt with. I was advised and served by Ian Higgins and Ryan Durso.
This experience made me a believer, that there are Organizations out there who understands the concept of team work for the pure outcome of a satisfied guest/clients. My God what a privilege I had to drive with my new car out of their lot. I live in the city, but I would go out of my way to give my business to a group which makes it their business to assure that every stone is turned and we their guests are endlessly satisfied and happy!

Thankful for Gary Lombardi! He s always very helpful with explaining what my car needs & answering all my questions. He s very knowledgeable about Mercedes vehicles overall.

Excellent experience buying a certified pre-owned Mercedes Benz GLS. Everyone from beginning to end was incredibly friendly and helpful. Dottie, Chris J and Tony helped the sometimes scary buying process to flow seamlessly and efficiently. Will definitely recommend to friends and family!!!

Good selection of vehicles. Wasn t really impressed by their pushy sales approach, decided not to buy from here.

Dottie Novak(client relatons), James Flores(sales manager), Bartolo Rocha(salesman) and Juan Guzman (product specialist) are the dream team, first class all the way. Best car buying experience of my life and I've bought a lot of cars. They went above and beyond even helping me surprise my wife with the new car and had it parked out front on the ramp with a giant bow on it! They made it a very personal and pleasant experience and treated me more like family than a customer. If your looking for a car new or used call Dottie and ask for James and Bartolo I guarantee you will be happy!

Made an appointment to see a car and was told it was not available when I got there-wasted 2 hours of my time!

My wife found a vehicle she wanted, we contacted motor werks and got a hold of Joe Posiewko. Told him neither my wife or I had time to spend a bunch of time in a dealer. He was very understanding, had the car detailed and paperwork ready for us when we arrived. We were in and out an no time. Finance Manager Tony gave us some no pressure options for warranties. The whole process was so easy and we will be buying another car from them in a few months. My in-laws have brought all their cars here as well. Great Experience and pricing was outstanding.

Great selection of cars easy access service won't go the extra mile for you if you have a problem out of warranty

Oscar made my car buying experience at Motor Werks absolutely wonderful!

Excellent service and overall an excellent experience. Joy especially was a great sales lady to work with. Will recommend to my friends and family.

I am absolutely loving my 2020 Mercedes GLB!! Joe and Scott were really great at finding exactly what I wanted and the experience was wonderful!!!

My husband and I have purchased our BMW from Chris Roehm. He is extremely helpful, very friendly and accommodating. We didn't feel any pressure to make our decision. He did a wonderful job and we highly recommend him if you are looking for BMW. Thanks Chris!

Hard to find better sales person than Salvatore Badalamenti. He will take care about you like you're his family. Thank you!

On my 8th Mercedes from Motor Works don' t need to say anymore

Sylvia was amazing right from the start! I have always had good experiences at Motorwerks but Sylvia went above and beyond. She was able to get 2 issues I was having with my GLE43 covered by warranty and kept the other necessary items within my budget. She let me know about a special "COVID discount" and applied that as well. Sylvia kept me updated every step of the service and my car was ready earlier than we had thought. Upon checkout, she was kind, professional, happy, and made me feel like I truly mattered as a customer. Absolutely a great person and a phenomenal Motorwerks representative. Thank you, Sylvia!

Excellent service now for some 30 years. I drive from 50 to 200 miles to get my car serviced there. I would recommend Motor Werks to everyone.
Barbara Van Wagner

I brought my Mercedes-Benz for service yesterday at 11:15 appointment for oil service.I left car there and supposed to pick it up same day by end of a day.I didn t get my car back,and today is already 3:30pm,And I could not reach any body from service .I left my number twice and nobody call me back,I left voice mail for manager and he didn t call me back neither.I need my car to go to work,or at least loaner.I did not even get transportation service.I have my BMW from same dealer,and always same problem.Poor service!!!

This is my second Cadillac purchase from Motor Werks of Barrington in as many years. I've owned 10 Cadillacs - purchased through a number of other dealers over the years. Motor Werks Cadillac of Barrington has exceeded my expectations in both sales and service over the last three years. Their follow up and commitment to their customer is exceptional - and the reason for my second purchase this past month.

They ve set a new standard and I highly recommend them!

I took my Mercedes in for a B service and a front licence plate holder installed. My bill was over $800 and I noticed they didn't even check tire pressure. My tires were over inflated but I didn't adjust because I had the appt booked. I question if they did anything :( wont go back.

Although a long drive from where I live, the expert service (and free loaner) made the trip worthwhile. Chauncey and team worked hard to troubleshoot and resolve a couple issues I was having on my 2007 Cayman. Highly recommended.

Prob sounds odd, but I didn t end up purchasing a vehicle but the service and personal attention was worth noting. We just couldn t move quick enough to secure the deal over the holidays and the car sold, but I d welcome the opportunity to do business in the future. Top-notch sales folks!

Excellent facility, staff, and deal.
Very accommodating and helpful.

We purchased a 2013 Honda Civic in April 2013. The car is doing well with no problems and we have needed only 1 required/scheduled maintenance in March 2014. Motor Werks has fast, courteous service, and an attractive waiting room with a machine for dial-up coffee, and it was a pleasure being there. I plan to come back.

Great place shop for cars!

It was my first buy from MotorWerks. Went to see 2014 BMW X5. These guys got the demo car before anybody else got it around. Also good part with this place is you can see all the high-end cars at one place. We went to see X5 and ended up buying CLA....
Brian Guzy our salesman was really helpful.

I schedule a weekday morning at 9AM to bring in my car for a recall. I provided my VIN and they stated there was it would take 30-45 minutes. At 10:15 I went to the service desk and they told me the recall takes at least 1hr, and they found another recall that wasn't brought up when I scheduled the appointment. This was for a battery sensor, a very easy part to replace. The service desk said it would take 15 more minutes to wash my car, which I was not told about when I dropped it off. I was surprised they didn't mention this because some people are particular about detailing their car... I said skip the wash, I need to leave.

I ended up leaving at 10:40AM, just in time to make my 11AM appointment. I wasn't impressed with misinformation I was provided when scheduling and I don't plan to use Motor Werks again.

Outstanding best of the best here.
Extremely nice and free Starbucks drink doesn't hurt either.
A one stop shop free carwash for life

Purchased my new 5 series BMW last weekend and I could not be happier with the car or the service from the entire BMW team at Motor Werks of Barrington. The team is lead by general Sales Manager Chris L who was my first connection. He was professional and attentive to my requests in what I was looking for and more importantly with what I wanted to spend. He had Louie and Chris assist me with details, test drive and assistance with the great features in this amazing car. I then went to do the dreaded paperwork of financing...... Wow ~ what a pleasant surprise ( I guess I shouldn't have been so surprised as this dealership is top notch from start to finish ). Ryan D in financing was awesome. I had a great rate approved with my insurance USAA but Ryan said he could better for me and he did! He saved me .5% on my loan Interest rate. He explained options and terms that are clear and understandable for the buyer (me). Thank you team Motor Werks! You all Rock! Best Regards and much future success to you all. Lizanne Jankowski

My husband and I have bought several cars here throughout the years. We have been lucky enough to have Boban as our salesman and would not have it any other way. He is extremely professional, informative and honest. We would (and have) recommend this dealership-specifically Boban- to anyone who is car shopping.

Thanks to everyone at Motor Werks of Cadillac for purchase and Barrington BMW for service. Bought a BMW 3 series at the Cadillac location from Dave who was polite and knowledgeable. Rick and Eric followed up with the service afterwards. Everything was done correctly and most importantly care was shown towards the customer. Car drives great and their whole team has been following up with me ever since. I wish everyone there much success and will be coming back there in the future plus referring others as well!

Called to discuss a car I found online. The woman I spoke to first stated they would not lose a sale because of money. Sure! They just did.
Was looking to purchase a Pilot tomorrow and the "specialist" I spoke with would not discuss or negotiate the price with me at all. Mind you it is a used Pilot!

This is not the dealership for you if you are purchasing out-of-state. After working with MotorWerks salesperson, Angela, I sent a pre-purchase inspector there to check out two 2014 Mercedes-Benz CLS. One car was available to view. The other CLS sold the night before.

Angela said she had another CLS available, but it was still going through the certification process. She provided a price and description. I opted for the inspector to check the car out since he was there to inspect two cars. What Angela failed to mention is that the car had BODY DAMAGE. The hood and bumper were damaged, as well as the driver's door which had a dent in it.

The car had been in an accident even though the CarFax was clean. Angela failed to mention this. Later she claimed that she hadn't actually looked at the car. Really? So, there was no indication the car needed body repair? The manager seemed to know the car was damaged when I called the next day. So, that was strike #1.

The next morning the car inspector sent me his notes on the CLS that wasn't damaged. It passed inspection and so I called her to let her know I wanted to purchase it. Guess what? No answer. I texted her. No reply. I called the dealership and asked for her. All calls to her went unanswered. I even called and texted the internet person who handled the process with Angela. No reply.

I persisted for two hours until a new lady from the internet department texted me and told me that Angela was busy with another customer, but would call me back. She went on to talk about the warranty of the car and so on...I asked about the car and said I thought the car might be sold. Apparently, it was still available because we continued to text about warranty information. By then it was going on one o'clock. It's all good, right? NOPE.

The customer Angela was busy with was the one buying the car I wanted. You think Angela called me back? Nope. The day ended with no call from Angela. Never heard from her again until it was time for her to try to sell me another car.

So let me recap: I paid an inspector to inspect the 2014 CLS, I called to buy it the next morning and got blown off. How hard is it to be accountable, honest, and to exhibit integrity?

How hard is it to call your customer and tell them what is going on?

Well, it's extremely difficult, if not downright impossible for the folks at MotorWerks Auto Group.

And guess what? Zach, a sales person from their sister store, Barrington Hoffman, called and said he had a CLS. He knew what had happened at MotorWerks, and offered a CLS he had for sale. Guess what? Another horrible experience.

I spoke to Zach at the end of the business day. We went through all of the details. The next morning at 9:30, the inspector calls to say he is on the way, but this time, the folks are MotorWerks tell the inspector they lost the keys to the car. They tell him they would contact him when they found them. Hours later, they called him and told him the car was sold.

Do you think Zach contacted me? Do you think you think he answered my email inquiries about the lost keys? Nope.

If they are unwilling to sell to out-of-state customers, they should say so. According to them, they can't stop people from buying their cars. No deposit was mentioned...nothing.

Greedy, thoughtless, careless, ignorant and unprofessional are just a few adjectives I would use to describe this dealership.

Outstanding Service. Brian and Kenny were professional and made my experience top notch. Very happy and impressed with the excellent customer service.

Gary from service department is the best employee there !!!

Happy with the choice I've made for the car (A220) but also with the sales guy that I had to deal with. Tom Posiewko deserves my praise and my respect! Very nice person, knowledgeable and very professional, he made the process of buying a Mercedes even more enjoyable. I really recommend him!

Nice place and nice salesman Oscar strong recommended

Our experience with Motorwerks was top notch! We bought a used 2014 Honda Odyssey and couldn't be happier with our purchase. Izabela, our sales person, was fun, a joy to talk with and made the process enjoyable. Thank you Izabela and thank you Motorwerks!

Great cars great place great people great deal on a car and Angel, Ryan and Tom were a pleasure to work with

I want to recognize Gary for the awesome job he did making sure my car was taken care of and got the proper service done that was needed for my car, especially during this time. Thank you Motor Werks and Gary for providing great customer service!!

Best Mercedes Dealer in IL. I can say I ve built a great relationship with John Lakowski their best service advisor. Always takes care of my C350 Sport Coupe, an extremely rarest C class with the 3.5 L V6 pushing 305 hp to all 4 tires. Only has 62k on it and runs like a champ.

I would like to thank Bob and his team for such an amazing job on my Mercedes. My Sirus had not been working for months and we took it to another service department close by and even though they had tried to fix it multiple times it still gave me issues. I only took it once to this service dept and it was fixed! Amazing! Finally a service department that is very professional and takes the time to actually listen to your needs and fix the problem the very first time! Then my window had messed up and they had no issues fixing that as well. I would definitely work with this dealership and service dept in the future as well as recommend it to all my fellow BMW and Mercedes owners. All my friends are moving over to this service department for sure! Thank you all for such a wonderful job!

The best place to get your car serviced. I am coming to this dealership from last 10+ years and NEVER disappointed.... Keep up the good work MW!!!!

We had recently bought a Honda Pilot at Motor Werks and has the pleasure of working with Steven Clements. We actually made two trips, we originally were interested in the Infiniti JX but decided the pilot better fit out needs, we came back to buy the pilot at motor werks because on our original visit Steve was very helpful and had great knowledge about the vehicles we were interested in. Steve also was not pushy which is very important to us. We don't like when sales people try to push you into a decision, on out second visit Steve had the Pilot ready when we pulled up so we can test drive it and answered any last questions with confidence. He also helped us in negotiating the price with the manager. Overall he was a pleasant individual to work with. I would definitely recommend family and friends to go buy a car with Steve at Motor Werks of Barrington.

The best car buying experience I have ever had. I wish that I could buy a car from them every week. Although we were buying an inexpensive 2012 Hyundai Santa Fe, our salesman, Zach, treated my wife and I as if we were the customers who were buying a $170K Benz or $130K Porsche.

It was my first experience with Motor Werks but by far the best I ve had with any dealership in the last 30+ years. Working with Sebastian was truly great !. He impressed me with his expertise and friendliness. He was very helpful in narrowing down my selection without pressuring me into any specific brand or model. It truly felt like he wanted me to find a car that is best suited for me. He showed exceptional knowledge of car features and was very helpful, honest and courteous. He showed patience in going over the features and was always responsive to my questions and inquiries. I love my new car and I m very grateful to Sebastian for a great car purchase experience.

Horrible customer services. Booked an appointment and asked for a loaner and was told they were "out" when I arrived. This made the process extremely difficult and I felt undervalued as a customer. Definitely will not be buying a car from here in the future.

Sales manager Mike and Tom P did a fantastic job in assisting us in our purchase of a 2011 E350 convertible. We called ahead, when we arrived, the car was ready for our test drive. No pressure and friendly. Two thumbs up.

Thanks
Phil & Kate Ross
Valparaiso, IN

Good loaner cars and has all cars you could ever want

They could care less about you as a customer. If you make a deal with them and drive 5 hours to buy the car, they will still sell it to someone else. All because the other person paid $2,000 more even though you had a deal and we re already on your way. Great business ethics!

Very efficient and helpful in fixing the issue with my car. Appreciate the extra explanation of how to handle should this happen again (hopefully not) but pays to have a back up plan. Thanks Gary.

Always a pleasure whether buying a car or taking in car for routine maintenance/service. 100% professionalism

This dealership showed a complete lack of respect for my time. I called ahead to verify that a vehicle I wished to purchase was still available before driving 2 hours to see it. This included scheduling an appointment to meet with a sales associate. I arrive to be told that the car had not been there for two days. Lack of communication especially between the call center and sales. I DO NOT recommend patronizing this establishment. Omar should be fired!

Our first Motor Werks buying experience could not have been better! Your friendly, professional and efficient sales staff was a pleasure to work with. Steve Maloney, in particular, made every effort to collaborate with us in order to come to an agreement and he exceeded our expectations in every way. We've purchased only Honda's for the past 11 years, unfortunately none of them from Motor Werks, but you are definitely our new Honda dealer going forward.

Thank you!

I bought a BMW from Motorwerks 7 months ago, and I cannot speak more highly of their customer service! I have bought many cars, but this dealership goes above and beyond any other to satisfy their customers. They are respectful, highly customer oriented, and always responsive. For all my appointments, they have actually come to Chicago to pick up my car, and drop off a loaner via their Innercircle program. Absolutely amazing service, and Erik Swanson and Tom Zapato have been absolutely fantastic to work with. Keep up the good work!

I have been going to Motor Werks for over 20 years. What always keeps me going back and buying cars specifically from them is the impeccable service. I have bought many Mercedes and BMW s and never once have I had a bad experience.

Recently I brought in my Mercedes GLK that needed service B work and some other things done. I have worked with Sylvia Drwila the past few times. She is absolutely wonderful to work with and really takes pride in her job and helping her customers out. She is always on top of communication. In addition she really tries to make sure her customers get any all discounts due to them. I really appreciate the follow up she does to. She always wants to make sure even after pulling out of the lot, that everything is ok.

If you are someone trying to decide where to buy your car from, please go to Motor Werks. The after care and service is second to none.

Rick the GM was very receptive and apologized to my initial experience. Which might have been a technical issue. He was very nice and professional. Thanks Rick

I was looking for a 2021 GLC 300 Coupe and they responded. They worked with me through the entire process. They got me everything I wanted on the vehicle. I worked with a young lady Carly and she was amazing. No matter how many questions I had, she would always respond with eagerness. They kept me updated about its arrival every step of the way. When I saw the car, I literally fell in love with it. Once, I got there to pick it up everyone was so nice and accommodating. Austin was the guy responsible for showing me everything this car could do. He went over every inch of what this car was capable of. He took his time and didn't rush us at all. He gave us time to ask questions and he responded with correct answers. There wasn't anything I asked that he wasn't familiar with. I would definitely recommend this dealership to all my friends and family.

Typical used car sales guy fumbled every trick to "low" pressure my kid to buy and lost our new car purchase because of it.