Best car buying experience ever! I have been to many Mercedes-Benz dealerships, but the level of customer service and end to end experience you will receive at Motor Werks of Barrington exceeds all expectations. Joe and Dennis listened to me and over delivered. I drove from Wisconsin to work with the Motor Werks of Barrington. I will continue to do so. So happy with my purchase. Thank you!
Took an hour to get my car after I was notified it was ready
This dealership has usually lived up to our expectations and accommodated us in reasonable capacity. Sylvia Drwila was our service rep this time and went out of her way to help us in every possible way. Very impressed and grateful.
Great dealership! Bought my Infiniti there. Salespeople not pushy everyone was very friendly. I was impressed with how clean and modern the dealership is. They have complimentary Starbucks for their customers and I was even able to get a free insurance quote that was able to save me money on my new car! So impressed with my experience. I highly recommend checking this place out for your next car buying experience. It's like no other!
I recently purchased my Mercedes GLE here and couldn t be happier with the service I was shown. The sales team really knows the options and had a lot of patience with my wife and I. I never felt pressured and was able to take my time deciding throughout the weeks researching. I will be happy to buy my next vehicle with motorwerks.
Great experience, overwhelming welcoming, impressive full service dealerships! They took care of me as if I was family, my car was well taken care of. I know they will take care of all my needs with my auto. Exceptional!!!!
Visited multiple dealership and finally found a professional and helpful team!
Mike Gargano is an amazing and helpful he help me with my purchase with the m4 and I m so happy with it.
Ryan Durso - help me find the best rate and financing option and also helping me with the best way to protect my M4.
Ian Higgins - was very informative and have showed me several cars with a calm and professional manner.
Highly recommend visiting MotorWerks BMW of Barrington
Motor werks Mercedes is definitely the place I would go If I need a Mercedes. When I went there to purchase a brand new car, Sally Taher, Client advisor, narrowed my daunting search down to one car- the GLE. She helped answer many questions and frequently made sure I was happy with my decision. Mike Chiappetta, the Sales manager, was extremely friendly and was very comfortable with me. Mike was not forceful at all and helped me finalize a deal on my new GLE. Overall, the experience at Mercedes was smooth and likable.
We had a very enjoyable experience buying my Mercedes at Motor Werks in Barrington! It began with Sharon who showed me what I was looking for and patiently explained all the options. She was always available for my many questions and texts. Then the sales manager, Mike, walked us through the buying process. He stepped in and helped us through the process. He was knowledgeable, patient, and kind. We finished the process with Ken in Finance. Ken was efficient, knowledgeable, and didn t push us to buy options that we declined. He was very pleasant to work with. The whole thing was a great experience!
I brought my Mercedes in for the first time 2 weeks ago, I had to bring it again because the check engine light came back on within 1 week of me getting it back, it was fixed within 1 day, Gary took great care of me and made me feel like I was top priority. Customer service is awesome and I would definitely recommend Motor Werks to others and recommend Gary! He s awesome! Thank you!!
The service was good and I would give 5 stars but on the way home when I turned on the wipers, the passenger wiper fell off. Now, I did ask not to change the wipers because they should be OK. I can't fault anyone but it was a surprise while driving when I started the wipers. I was luckily near an auto parts store and quickly pulled over to buy a set of ONYX TRONX. Wipers are easy to install and that is why I normally don't want to have the wipers replaced when I go for service. I would like to change the blades when they are not performing. It could be a fluke that a plastic piece that holds the blade happen to break right after leaving but its still a shock when you leave and something simple goes wrong.
"Great place/staff and selection. "
I and my husband bought an X5 BMW yesterday from Motor Werks Cadillac of Barrington. This place has a large selection of BMW's new or used, fairly priced. It was from every aspect a wonderful experience. We were assisted by Izabela along with the general manager Rick. We ended up with a great deal and a perfect vehicle for us. BIG THANKS again, highly recommended.
Recently leased a BMW X5 40E from this dealership, and tho I love the car, the transaction was a total disappointment from beginning to end. I can give the personnel I dealt with only one star and that is because the 18 year old technician gave me a great overview of the technology of this vehicle. From my sales rep, to his supervisor and finally to my interactions with the general manager, I found them all to be TOTALLY LACKING in customer service qualities and integrity. My guidance would be to drive farther to get the vehicle you want, but don t do business here.
DO NOT BUY THEIR ZURICH SHIELD - IT LITERALLY COVERS NOTHING.
Made my first purchase at Motor Werks, Barrington, IL. I had been introduced to the various Mercedes CPO availabilities. Was subsequently and comfortably walked through the sales process with the very courteous and knowledgeable help of my salesperson Isabella and Mike who is the sales manager. Am very happy with to have had them as the dealership's ambassadors of goodwill.
Awful experience every time I come to Motor Werks of Barrington from the purchase to the last service I received or lack there of.
Had a fine experience at Motor Werks Mercedes of Barrington. Nothing special whatsoever. I love my car and purchased it for a decent price. The financing guy Tony was amazing. He was so kind, and I definitely thought he was the most helpful. HOWEVER, the salesman Chris J. was a lil unprofessional and was not very educated on what he was selling. Overall the experience was okay but I expected so much more from a well known dealership.
Super friendly and attentive staff, easy to work with. Made buying a new vehicle easy, especially with all the changes in place due to COVID.
Great facility, knowledgeable, easy process. Great price.
This was my first time purchasing a Mercedes. It was a BIG deal for me. Carly was beyond patient. She walked me through everything and made sure my experience was stress free and of a caliber one would expect from Mercedes. Absolutely recommend this dealership!
Great service from John Laskowski and his team. The way a service should be. Highly recommended service adviser.
I am reluctant to say this was one of the worst buying experiences I've encountered in my life. This is coming from a guy who has purchased 6-7 cars in the past two years.
Overall, I have to say this was a horrible buying experience with Motorwerks. Nonetheless, I must say my salesperson Shelly was most helpful. She treated me with respect and coordinated everything for me i.e. help me setup a time to bring the car back and follow up on the license plate bracket.
I may be the minority here with poor buying experience, but this type of service is UNACCEPTABLE. We live in the competitive world, lack of customer service and professionalism should not be tolerated at all.
Great service , fair trade :)
Moshe
Everyone I dealt with at Motor Werks of Barrington was knowledgeable and professional. I highly recommend them.
From dropping off the car for service to picking it up everything was first class
.Everyone from the porters to service writers made for a efficient repair experience .
Motor Works of Barrington is THE Place to have repairs done. Repairs will be done in a timely manner and one and done .
I would definitely suggest Motor Werks of Barrington. I went to test drive cars one day, then told the salesmen Pete that I was really interested in the Honda CR-V. A few days later I went again and he showed me a 2013 White Honda CR-V, i loved it! I bought the car, picked out some accessories! When i picked up the vehicle it was polished, clean and perfect! Thanks so much!
Excellent company to work with. I got my car shipped to NY from them in IL. They were helpful through the whole process .
My experience is a nightmare!!!! Purchased a $35000 Jeep two and a half months ago and STILL NO TITLE OR PLATES!!!!!!! They ignore calls and continually feed you bs lies. Worst customer service I have EVER experienced! I have filed complaints with the BBB, Federal Trade commission and the IL attorney general. They sold me a vehicle they don't have a title for. They also want me to run on dealer plates. STAY AWAY from these guys!!!
From the time I walked in to service my vehicle until I left I was provided outstanding customer service, and I'm glad that I drove 70 miles to visit this dealership, it was well worth the commute. The service department is outstanding with very professional service advisors and superb technicians. Overall, I would highly recommend this dealership for both service and sales, trust me you won't be disappointed.
Motor Werks, they are the best!! I feel like at home when I visit the facility. People are so nice and friendly. Their service center is amazing, super clean. Everyone is doing their best. As they say, when you buy a car from Motor Werks, you join the circle. I am glad to be part of MW circle.
Thanks,
Sales Manager Mike and Scott from sales treated we with true professionalism and transparency in possible options to purchase the car I was interested in. Ultimately, I did not buy the car but the staff and welcoming environment convinced me enough to definitely see myself as a customer in the future. Thanks Motor Werks Mercedes.
Had some hiccups at first but Motor Werks did what was right to make sure that things were right when all was said and done.
We were not sure which vehicle we wanted or from which dealership. After working with Mike Chiappetta, Sales Manager and Gabriele Latini, Client Advisor, there was no doubt we would buy a vehicle from Motor Werks of Barrington. We have experience with Motor Werks since 2000 and have had a positive experience each time. From sales to service, its both a professional and friendly place. The surroundings are beautiful and comfortable.
Mike Chiappetta went to great lengths to find us the right Mercedes for our needs. His communication is outstanding. He was thorough and made sure every detail was covered. He went above and beyond in the service he provided to us. From start to finish, he made sure everything was just right. Mike Chiappetta made us feel like family. Gabrielle Latini is also an exceptional person. We were amazed at his energy and how much he did to get us the information we needed to complete the transaction. His pleasant attitude and kindness was like no other salesman we have encountered. Both men were knowledgeable, fair, kind and thorough. We will recommend Motor Werks to everyone because these 2 men and our experience with Mike C, from beginning to end was so positive.
Smooth, straight forward transition from my hyundai to my new mercedes. I really hate dealerships, but everyone here made everything easy. Just could use a coffee next time
Ken Betts assisted us with the trade in of our Mercedes, the value of which was applied toward the purchase of another vehicle at Motor Werks. Ken was thorough, informative and most helpful through out the entire process.
Highly recommend! We love our new car!!! We worked with Scott Sanders and so far all the bumps of an out of state purchase were handled behind the scenes. Our first luxury vehicle purchase and we couldn't be happier! Car was as presented online and price in documents that were emailed prior to seeing vehicle were spot on. Thank you to the whole team! Love their emblem and license plate holders as well!
I can t be more happy with my new E Class Brian Martin was the man running the show through out the whole process. Answered all my 1382 questions I had on the car buying a car wasn t on my schedule today. But Brian was knowledge enough time earn my business. I am very happy with my new car and I am glad I ran into someone like Brian! Ask for him you will be happy you did.
Bought a great car today from Brandon Bulinski. He is wonderful to work with when buying a car! He went above and beyond and gave us lots of options and helped us decide on the perfect car!
Very knowledgeable and courteous staff,last not least, Gorgeous and Well kept vehicles!!
Christopher Koscielski was my salesperson at Motorwerks. My wife and I were looking for a new car and I have to be honest. My experience has never been better. He was honest and professional and his follow up was excellent. I highly recommend asking for Christopher and going to Motor Werks.
One of THE BEST auto buying experiences I have ever had! Sal is an absolute pleasure to work with. From the time we walked through the door until we left with my new car EVERYONE (receptionist, general manager, porter, insurance agent, and Sal) we came in contact with was professional and friendly! I HIGHLY RECOMMEND MOTOR WERKS! MY FAMILY AND I HAVE FOUND OUR NEW PLACE FOR ALL AUTO PURCHASES! -Angela McGowan
Excellent buying experience. I visited two other dealerships in the area looking for an Audi A6 and MotorWerks was far and away the best experience. Knowledgeable sales staff. Efficient. Not pushy. Highly recommend after my experience.
Sales, leasing and service are outstanding. Brian was particularly helpful with my new lease. I have been having vehicles serviced at MW for several years and feel that I am always treated fairly, honestly and efficiently. I wholeheartedly recommend!
Excellent dealership. Goran worked thru my requirements and helped me select the right vehicle quickly. Goran and team presented all the available offers with complete transparency and clear pricing structure. Would by my next dream car there soon :)
Been doing business there for 25+ years 4 bmw later, got my x5
Out of all the dealerships/service I have been to in my lifetime, this place squishes the competition!
Purchased a used 2014 Volkswagen Jetta GLI from here last week, I voiced my concerns over a noise I heard from the vehicle, and at first they were dismissed. After taking it to a nearby VW dealer to inspect, it turned out to be a large repair job (New timing chain, tensioners, etc)
The people here were quick to remedy the situation and as of now my car is in the shop being repaired while I get to enjoy a great loaner Mercedes Benz.
A huge thanks to the service techs, as well as my salesperson, Chris, for being very helpful and friendly when my first real car purchase didn t go as perfectly as it could have.
I would certainly recommend this dealer for a vehicle purchase as their customer service goes well above the threshold I d expect of most dealers.
Their parts department is filled with the rudest people. I asked to buy a black universal undercarriage clip and the parts employee said we don t have them back here, they are only in the shop. Aka spend $200 an hour to have a plastic clip installed. Smh
I've purchased two Mercedes from them and I am a Very Happy Customer
Irv Robinson Made It Happen! A customer earned back.
I had not dealt with Motorwerks since their porter crashed the last new car I bought from them, but when it was time to get my wife her X3, I decided to let MW bid along with 5 other dealers. To my surprise, Irv Robinson contacted me and he was the ONLY salesperson that actually knew what he was talking about. The others all gave me wrong information about the car or Performance Center delivery (that is if they knew of it). Irv earned my trust right away and only strengthened it as the deal progressed over a 2 month period. Not only did he get the sale and at a fair price to both of us, but he made the delivery experience at the Performance Center a pleasure and he helped MW dealership earn back my business after 9 years. Irv is professional, knowledgeable, an expert, and he is extremely reliable, courteous and always followed through on his commitments. I don't know how we could ave done it without him. I recommend him to anyone looking at buying from Motorwerks even if you are not in town. I would trust him through a phone transaction just the same. Thanks Irv and hope to deal with you again.
It was the best experience. My salesman John Gorzelnik made me feel comfortable and took the time to answer all my questions. I am telling everyone I know about John Gorzelnik and Motor Werks.
They are so great!!!! My brother bought a car today and the service is great..
A big shout out to Ken Betts, who helped me with my car purchase. He is knowledgeable, nice and professional. My buying experience was very nice. The dealership is huge, have multiple high end car locations across the Barrington area. You can get free car wash if you buy from them. I would recommend this place to others. Just make sure you do your research before buying a car, especially on the price. They are not the most competitive, so a little negotiation is needed.
These guys were absolutely amazing! This is your one stop shop when it comes to car buying! This is my 3rd car from Motorwerks of Barrington. I wI'll not go anywhere else, Thanks to Jack my salesman, Thanks Mr. Sparta, Sales Manager, thanks Tony & Mike in finance, You all Rock!
Joe and Chris were wonderful to work with. I did my credit application online so when I got to the dealership everything went very smoothe and quick.
This place is a constant let down. If it isn't there terrible service department it is there ripoff sales department. If you want bad dishonest service, If you want the least for your trade and to pay the most for the new or used car this is the place. On the plus side there is a Starbucks inside that has free coffee. They really need to replace that with a Vaseline dispenser for when they stick it in your rear. That would be more useful.
Would I buy car from Motor Werks
absolutely not purchased S550
Nothing but problems since first
week always week wait for a loaner
Very disappointing experience
Sebastian Stankiewicz is the man! Just got a Honda Civic from Motor Werks. Sebastian was very helpful, knowledgeable, personal and honest. I felt very comfortable with the entire experience and not pressured into anything at all. I strongly recommend Motor Werks and will certainly go back for my next car.
We ve recently moved to Nashville and I drove 8 hours to have my car serviced there! Love those guys - fast service, great waiting area, very attentive staff.
Chris was a great Salesperson! He was a strong believer of customer first even during these times.
Best Porche customer service we have seen yet. I can't imagine shopping anywhere else.
Very happy with the no pressure approach. Zach was a pleasure to work with and we'll be back for future purchases. Perhaps the honda pilot if the next design is better looking ;)
Ron, Thank You for the wonderful service I received at Motor Werks Barrington. With the constant updates to the timely finish. I am very pleased with the service.
Cathy Paez
I had a great service experience with Motor Werks of Barrington. It is not often that you run into Exceptional customers service but on Tuesday September 9, 2014 I drop of my wife X5 off for service not realizing that I was a day earlier for my appointment. BMW service advisor Eric immediately took care of my service needs and provided me with a loaner car since I live in Plainfield which is over an hour away from the dealership. The great service didn t stop there. On Wednesday September 10, 2014 Eric call to inform me that my wife car was ready to pick up and that Motor Werks had an employee that lives in Plainfield. They offer to deliver my wife car to my house and swap loaner vehicle. This was great since I work in downtown Chicago. I normally I leave work at 4:45 PM but as you can imagine on that day everything that could go wrong did go wrong and I didn t leave work until 9:30 PM. I was in contact with Ben who brought my car from Motor Werks and he was graceful and understood my situation. I got home at 10:30 Pm and Ben delivered my wife vehicle as promise with a smile. In this day and age you don t hear of outstanding service like this. I was truly impress and thankful for them going above and beyond their service. I will truly recommend Motor Werks of Barrington to my family and friends as you have won a customer for life.
Gary Lombardi at Mercedes in Barrington was professional, efficient, and I will ALWAYS buy my cars at Motorwerks from now on because of him!
Great service and great staff. Were super helpful in fixing my C63 AMG and had it done in 2 days. The customer service is great, ask for Gary he is knowledgeable and works with you to get your car fixed in a timely manner.
Brian Martin was extremely helpful in getting us the right deal on our new sprinter! The entire sales staff was a pleasure to work with and we faced no pressure or # trickery. It was one of the best car purchase experiences we've had in a long time. Big thanks to the entire team at Motor Weeks of Barrington.
AWESOME treatment!!!!!
Mark Bittner does whatever it takes to make sure the customer is 100% Happy...Thanks again!
Thanks for gifts guys realy appreciate this gift , you are the best !!! First in line !!!
Bought a car for my son. Vlad the salesperson was great. However, I asked them to replace a tail light before delivery. Figured that was easy enough... They delivered the car without fixing the tail light. If you can't get the little things right - how are you going to deal with the bigger things guys? Did you even service the car before you sold it? Also the map on the navigation worked when I test drove the vehicle. Does not work now. Unreal...
The service department isn't cheap but they do a great job and I never have to wonder if my work was done right. Bob at Mercedes is always professional and takes care of me anytime I need something quick.
On the sales side Salmaan in Porsche is the best, he is so helpful and LOVES cars. He knows about all the brands and can help take care of anything.
Simple two words.... Go for it and you will not regret..... Exceptionally good service.....
I receive great service from Anthony and the service staff. The work was done quickly, I was pleased with how the staff at Motor Werks worked with me and my busy schedule. Everyone was polite & professional.
I also purchase my truck at the same location. I have purchase 7 or 8 Cadillac s over the years from different dealers and I have never received the attention and service like I received from Motor Werks Cadillac, Barrington. Keep up the great work.
They tried to rip me off for my service B by charging me $848 before tax. Chicago downtown was charging $613. After speaking to the manager and calling them out they brought the price down to $553 for me, but failed to provide me a breakdown of what exactly what done to my car. I am not sure what happened to Motorwerks Barrington. They were once great and somewhat honest. Now they can t be trusted. I still feel ripped off because I don t even know what I was charged $553 for. Still waiting to find out... this type of service leaves a really bad taste in my mouth. I don t think I ll be coming back here again.
Recently brought my E350 in for a blown out tire and a few other times for scheduled maintenance. The issue was resolved hassle free through my extended warranty. Michael has gone above and beyond to provide exceptional service every time.
We recently purchased our new JX from Sebastian Stankiewicz at Motor Werks. We had just come from a bad experience from another dealership where we felt we had been bait and switched on the price of the vehicle, so we were on edge and extremely leery when we started working with Sebastian. However, he very quickly proved that not only was he willing to work with our internet/email approach, but he also offered us the best price, nice extras and full honesty in his deal with us. After confirming the specs and ordering our car, Sebastian kept us fully informed throughout the process. We were quite eager to get our new vehicle and Sebastian always answered our emails within an hour.
When our car arrived and we went in to complete the transaction, there were no unpleasant surprises and it was immediately clear that Sebastian wanted to ensure that we were satisfied. That effort included offering to not only go through a detailed run-through of the cars features at the time of purchase but another session after we have owned the car for a while.
I highly recommend working with Sebastian on your next car purchase. If you are reading this review, there's a good chance you might be considering using the internet to find the best deal. I have previously purchased 5 vehicles using my email approach and can say without a doubt that Sebastian was the easiest salesman with which to work when it came to our preferred method of buying.
The sales manager was very rude and unprofessional. He did not show a bit of professionalism, courtesy and respect. He gave me this impression that he sells many cars in a day and he did not care much if I buy one or not. The sales consultant, Jack, on the other hand was very nice and professional. I ended up buying the car on the same day but at other car dealer with much cheaper price. I will never come back to this place.
From the people answering the phones to the staff running the service area I cannot speak highly enough of Motor Werks of Barrington. I live much closer to another large BMW dealership and will always take my care to Motor Werks for service. Working with these people has been a pleasure. It is evident that they are committed to absolutely top notch service.
Moving recently placed us far from Mercedes Benz of Naperville thus allowing us to try Motor Werks Mercedes Benz Of Barrington. The size of this dealership is huge but well organized and easy to navigate depending on your business of purchasing a Mercedes Benz or having one repaired correctly. Those of you who have a Mercedes Benz know that repairs & parts are expensive. Finding a balance between both can be difficult. Service Advisor James Derosa or "Jim" as he is called was direct, professional, & handled both our Mercedes Benz's as expected! I knew of two repairs that I needed & when Jim called he told me about my two concerns although I never told him about either one of those. This automatically gave Jim trust and his team of mechanics in my mind. The first benz was completed at a great price and drives like it is new. The second Mercedes that we placed in Jim's care needed abit more work performed on it. All the repairs where completed on it but the next morning we phoned Jim explaining how the check engine light had come on a day or so since receiving it back. Jim said unexceptable and sent a tow truck out to get our Mercedes that morning. The problem turned out to be nothing they had repaired but was a new repair that needed to be performed. Jim being the professional he is called us yesterday with the great news that our tow was no cost to us and our vehicle was ready for pickup. Asked how much, Jim said,"Its taken care of, have a great Summer". If you own a Mercedes Benz then you understand by the nature of these cars that you get what you pay for! Nothing in life is free and if it's cheap then your probably better off without it but when these vehicles need service don't complain or belly ache, pay up! You bought a Benz & a Benz is the standard all other auto manufacturers use as their benchmark. When all was said and done we gave Jim approx $4,000.00 dollars & he gave us back two spotless Mercedes Benz that drive like they just came off the assembly line in Germany. These people know German cars & have the correct updated Mercedes Benz software unlike Indy garages. Jim also made sure that we had a brand new 2014 Mercedes Benz in our same model Mercedes we own as a loaner while both our cars were serviced. Stupendous & professional service is what you get when you allow Jim & Motor Werks Mercedes Benz of Barrington to make sure your Mercedes is still hitting that benchmark!
Excellent experience from beginning to end. The deal was fair, the trade price on my car was spot on, and Brian Guzy was a pleasure to work with. I'd recommend him to anyone who wants a relaxed and fair car buying experience. I'll definitely be back for my next car!
4 trips to the dealership, doing the paperwork 3 times, 7 total hours of waiting. All to lease a BMW that is almost what I wanted. I leased 2 Infinities there in the past and those deals went perfectly. Place has really gone down hill. I'd consider elsewhere for a BMW. Update 3 months later: Manager calls to sweeten old deal because of bad reviews, then never delivers! Surprise!
The Motorwerks team continues to provide excellent automotive maintenance service. Everything from the appointment, drop off, explanation of required maintenance, and pickup process went smoothly. The work was done correctly the first time and the vehicle was cleaned and ready for pickup when promised. My service advisor, Bob Knurowski, is truly a pleasure to work with.... courteous, very knowledgeable and passionate about the Mercedes Benz products, and really tries to help you make good decisions about maintaining your vehicle. Awesome experience keeps me coming back to Motorwerks and the MB brand. Thank you for your commitment to service excellence!
My service advisor Sylvia Drwila at the Mercedes of Motorwerks has been nothing but exceptional to work with. The service and communication has exceeded all expectations. She went above and beyond to help fix issues that were challenging to replicate when taking in for service which shows in my book that she really cares about the customer experience. Motorwerks is and always will be my place for future car purchases as well as servicing.
Purchased a new 2019 Honda Odyssey. They sales rep went above and beyond and we absolutely love the car. Would definitely purchase here again.
It was my first purchase from Motor Werks and the experience was great. The salesman Dave Mitchell was great. He found the car I wanted and was able to give me an outstanding price and the buying experience was great. Basil the finance person was also great, he took great care of us during the process.
Great experience dealing with Motor Werks and Aldijana Hodzic. I flew in from out of town to purchase and then drive back to Dallas. Aldijana took care of everything for me including running down some very hard to tie up loose ends with courtesy and consummate professionalism! Thank you Motor Werks and Aldijana!
Scott Sanders was knowledgeable and efficient. Everyone else in the dealership was very attentive and helpful.
Amita was excellent and so friendly. She made the whole experience easy.
motorwerks.com
