This is not the dealership for you if you are purc...

This is not the dealership for you if you are purchasing out-of-state. After working with MotorWerks salesperson, Angela, I sent a pre-purchase inspector there to check out two 2014 Mercedes-Benz CLS. One car was available to view. The other CLS sold the night before.

Angela said she had another CLS available, but it was still going through the certification process. She provided a price and description. I opted for the inspector to check the car out since he was there to inspect two cars. What Angela failed to mention is that the car had BODY DAMAGE. The hood and bumper were damaged, as well as the driver's door which had a dent in it.

The car had been in an accident even though the CarFax was clean. Angela failed to mention this. Later she claimed that she hadn't actually looked at the car. Really? So, there was no indication the car needed body repair? The manager seemed to know the car was damaged when I called the next day. So, that was strike #1.

The next morning the car inspector sent me his notes on the CLS that wasn't damaged. It passed inspection and so I called her to let her know I wanted to purchase it. Guess what? No answer. I texted her. No reply. I called the dealership and asked for her. All calls to her went unanswered. I even called and texted the internet person who handled the process with Angela. No reply.

I persisted for two hours until a new lady from the internet department texted me and told me that Angela was busy with another customer, but would call me back. She went on to talk about the warranty of the car and so on...I asked about the car and said I thought the car might be sold. Apparently, it was still available because we continued to text about warranty information. By then it was going on one o'clock. It's all good, right? NOPE.

The customer Angela was busy with was the one buying the car I wanted. You think Angela called me back? Nope. The day ended with no call from Angela. Never heard from her again until it was time for her to try to sell me another car.

So let me recap: I paid an inspector to inspect the 2014 CLS, I called to buy it the next morning and got blown off. How hard is it to be accountable, honest, and to exhibit integrity?

How hard is it to call your customer and tell them what is going on?

Well, it's extremely difficult, if not downright impossible for the folks at MotorWerks Auto Group.

And guess what? Zach, a sales person from their sister store, Barrington Hoffman, called and said he had a CLS. He knew what had happened at MotorWerks, and offered a CLS he had for sale. Guess what? Another horrible experience.

I spoke to Zach at the end of the business day. We went through all of the details. The next morning at 9:30, the inspector calls to say he is on the way, but this time, the folks are MotorWerks tell the inspector they lost the keys to the car. They tell him they would contact him when they found them. Hours later, they called him and told him the car was sold.

Do you think Zach contacted me? Do you think you think he answered my email inquiries about the lost keys? Nope.

If they are unwilling to sell to out-of-state customers, they should say so. According to them, they can't stop people from buying their cars. No deposit was mentioned...nothing.

Greedy, thoughtless, careless, ignorant and unprofessional are just a few adjectives I would use to describe this dealership.