With the job that was done adding accessories onto my 2020 Pioneer 700-4 Deluxe I feel the need to double check everything! There was a number of factors that led me to this one star rating and I feel it s sufficient..
Brought my bike in for regular service, told him it quits when it drops idle. He said no problem charged me 1000 dollars to fix, same problem when i drove it home. I looked on line and it needs a software update to fix, they didn't do it and i live 50 miles from there. Probably because their so busy pushing though bikes to quickly, all they would've had to do was start it and they would've found the problem, but they must not have even started it.
This place has great staff who is very willing to help out. I had a great experience and will definitely be using them in the future for my next purchase.
"I have always been treated well....Shop labor rate is a little high but i do understand the over head."
I see all of the nice reviews on moon. The difference between me and them is they got there call returned. I called 2 times left my number with the same girl. " said a salesman will call you right back".
Nothing. I called a 3rd time .
Talked to a guy in sales it's not available anymore. He said 30 more people didn't get a call back either
Chuckling. POOR CUSTOMER SERVICE. Very disappointed in Moon. I hope they can do better.
My salesperson was Kyle and he was very nice to deal with. He made sure that I had a great experience during my purchase and he did what he said he would do. Thank to you Kyle for your help.
I emailed a salesman one time 3 years ago inquiring about a motorcycle they had for sale. It looks like Moon Motorsports has little regard for security, because they had their email server hacked this week. Now I am getting tons and tons of spam email from some hacker disguised as their sales manager. 1st, why wouldn't a business secure their email server. 2nd, why wasn't 3 year old unnecessary data deleted. If you choose to communicate with this outfit, make sure you use a disposable email address. They do not care about your security.
I'm still getting daily scam emails from tyler at moon motorsports. Thanks guys! I really appreciate you guys not taking security seriously!
Here is yet another of my daily scam emails I get thanks to Moons lack of security.
Greetings ,
This letter is to notify you, that your instant payment of $3,478.77 to Tyler Loebertmann was sent.
It may take of up to 10 minutes for this transaction to appear.
Get your transaction details below.
(I deleted the link to the scammer)
Thank you for choosing Bankofamerica. Grit Makes Great.
Kindest Regards,
David Thomas
Head of Bus Banking Customer Support
Thank you for being our customer.
I understand that they are not being sent by you. I never said they were coming from you. But if you would have secured your email servers to begin with, the scammers would not have obtained my email address. Or better yet, delete unnecessary info from your unsecured servers.
Literally picked out a motorcycle, sent them all of the info Via text, showed up the next day, signed and drive home. EASIEST sale ever!! Worked with me in my budget which was a very set amount. The only thing I would have changed was maybe having someone call me a few days after to make sure everything went great. I had 2 bolts come off completely from the windshield during my drive home, so I would have hoped a more thorough inspection would have been completed prior to my arrival. I was also told I would have some sort of in store credit for my purchase... but haven t heard anything yet. Other then that.... it was great!
I've been working with moon motors for a few years now getting service done on fourwheelers and dirt bikes we have bought 3 fourwheelers from them now everyone has been 100% up to expectations the people are very nice good quality work with a great price I would recommend this place for anybody looking to get something fixed or buying any new inventory 10/10
I typically will never travel that far north of my house when I have several other places I could shop, I can definitely say it was well worth the drive! Without a doubt the best customer service I have had. Kyle, Marlin, John treated me like I was the only customer they had. I would highly recommend stopping by Moon for any Motorsports needs you may have! Thanks a million, I'll be back.
Joel did a good job updating me on my parts and getting it all at one time - quick.
I have had multiple bikes serviced by Moon, and I ve recently completed a pre-owned motorcycle purchase with a trade in. My new to me Triumph Tiger Explorer is an amazing machine, and upon extensive scrutinization I can see the artful level of effort and detail that the team puts into their used inventory. They paid special attention to my well loved trade in, and proposed a very fair and accurate value for it. At Moon Motorsports, the primary focus of their efforts is simply customer satisfaction. Their business practices are transparent, making you feel a sense of comfort that is not present at most dealers. Sales and service representatives are professional, courteous and experienced. It s evident that they take genuine pride in their work. Moon s digital presence is top tier and their mobile platform is superb. Communication from inquiry through follow up is thorough and attentive. Do yourself a favor and pay them a visit, it s worth the drive.
"> Kyle did a great job of helping me pick out my brand new "KTM 1290 S". I think I test drove 6 motorcycles [different brands] and he was very helpful..."
In 2011 I ordered a K1600GTL through MoonMotorSports sales rep Tyler Loebertmann. He is always very helpful, as are all the people in the MoonMotorSports organization. I make no bones about sending people to MoonMotorSports for motorcycle purchases or service! But, just today I learned something new about Tyler. I have had problems with my Garmin BMW Motorrad Navigator IV, seems this GPS does not like Apple MacBooks very, even though Apple makes great computers and they are are sold world-wide as is Garmin. Well as the story goes, when I explained the problem to Earl, he referred me to Tyler, saying he is becoming one of MoonMotorSports go-to-guys for Garmin GPS issues. So off I go...to Tyler's domain sequestered in among the BMW motorcycles. From his desk you can reach out and touch at least two! I explained the GPS problem to Tyler, forwarded the Garmin files from my Apple MacBook Pro and within in minutes he was on the phone with Garmin, and received the necessary information to update my GPS. The last update message said "software files missing!" Garmin failed to send the proper update information for their May 20, 2014 update. Note the last time I updated my Garmin was April 2014 and it had no problem with my Apple MacBook. Well...to end this, I am a very satisfied customer and like Batman, Tyler leads a double life as MoonMotorSports "TechnoGeekMann! By the way...I am using an Apple computer to write this memo.
I bought a 20 thousand plus dollar machine from moon motors. The lack of communication throughout this joint is a joke. Always a hold on let me check. Got a plow on my ranger and broke a shear pin the first time plowing. Haven t even owned this machine a month. Broke another and now they want to charge me for there s***t design of a plow. I plow my own driveway and had to wait for them to come in. Awesome I have a foot of snow in my driveway with a broken plow. Matt the salesman was very unprofessional. Phillip knows slim to none about the machines I d be better off getting on google to do my own research about the machine. Very unhappy about my experience at moon in the future I will take my business else where.
I decided to purchase the 2008 Triumph America as my 1st motorbike. John S. was very helpful and Moon Motorsports made this purchase easier, being my 1st, by delivering to my home. I have since had the bike out on the road and really love it. It's great.
Very friendly. Good service. Overpriced. Not quick at anything from sales to service to parts. Too far from the Twin Cities to be particularly convenient for me. Nevertheless, I bought from them, rather than a competitor. May reevaluate when it's time to buy again.
Very helpful and I would definitely buy from them again.
Very professional and helpful. They did the 24k mile check up in about 5 hours. Knowledgeable about recalls and fixing them.
Nothing but positive things to say about this company. I recently purchased a used (6 months old) highly modified bike from them pretty much sight unseen. They did send me pictures but since I am in Ca. I could not see it in person. I recognized it as a really good deal and knew I had to act fast and I did. I agreed to buy it almost immediately. I dealt with David Zelinski and he was fantastic. I always had the impression that I was dealing with an ethical person and an ethical company and that eased the nervousness I had about buying a used bike long distance.
I got everything as promised. All the original parts, receipts, manuals, etc. They helped me arrange for shipping and when the bike arrived it was in the condition they promised. I wouldn t hesitate to buy another bike from them.
"Moon Motors is my go to place for purchasing as well as servicing my motorcycles. Kyle and Joel run a good business. They are very customer orientated and have always given me good advice. They pick up and deliver which is very helpful in the Spring when it's not decent riding conditions. The service department is very good, which is probably why they are usually very busy. I have purchased motorcycles from them, had them sell my used motorcycles, and I purchase supplies from them. I highly recommend them as a dealer. "
Gave my buddy a ride to pick up his motor bike and he was happy with the work GOD bless
Seems to be a well trained, engaged, professional. Always a pleasant customer experience.
Joel helped my wife and me find the perfect motorcycle to fit our needs! Great knowledge, super friendly and helpful!! Thanks Joel!!!
We bought a motorcycle from a private party and were having trouble getting it registered due to a problem with the engine number. We knew the bike was originally sold by Moon Motorsports. When I called them , I asked to speak to someone who worked with the titles and was transferred to Vicky. She was so very nice and helpful to educate me on titles and she went above and beyond to research the engine number when the bike was sold originally as well as calling the dmv to give me advice on what we could do to solve our problem. I was very impressed with her professionalism and follow through to help me when we didn t buy the bike from them . Thank you Vicky.!!! Because of you we will be coming in to Moon Motorsports to look at another motorcycle .
Ellen and Mike
The Receptionist was very welcoming and the Parts was Great and Very Knowledgeable!
Outstanding Dealer.
I had ridden over 11,000 miles from southwest Indiana to Prudhoe Bay, AK and Yellowknife, Yukon Territory and was heading home through North Dakota when I lost my oil filler cap on a 2006 R1200GS. (Don't ask how I lost it) The nearest dealer on my route was 650 miles to Moon Motorsports, near the interstate in Monticello, WI. The parts dept. did not have a new one in stock, but located one near Green Bay, too far off of my route home at this point in the game. One of the owners of Moon, Kyle Erickson, overheard my dilemma and spent considerable time seeing if the cap from a new boxer would fit my bike and then robbing one from the new bike and presenting it to me for the tiny sum of $6.75.
Thanks so much for getting me back on the road Kyle and Moon Motorsports.
Bret Moye
Mt. Vernon, IN
I ve now purchased three motorcycles (Ducati, KTM, and BMW) from Moon Motorsports. They are professional, knowledgeable, thorough, polite, and old fashioned: the customer still comes first at Moon. One of my bikes had a manufacturing issue and the General Manager was with me and beside me the whole way in sorting it out. No hesitation whatsoever to do the right thing. I have a feeling that the owner hires quality people with intention. Also: great inventory, and sales staff who know their bikes but who are not at all hard-sell. A pleasure to work with. It s a good thing I don t live closer.
Had a poor experience with the financing dept. Bought a Triumph from Brett, big help. Small electrical issue with the battery, but returned with bike and it was fixed on the spot, which is great mechanical service, and also what's expected when buying a new bike(reason for 2 stars). However the next week my wife came back to buy a brand new KTM - filled out the online app and submitted before opened for the day. Tried to reach financing dept all day. Left voicemails, asked secretary to handwrite a note...We have yet to hear back. She's new to the sport and this isn't a good way to start things off. Too bad Moon. Thanks again to Brett.
Awesome experience purchasing my new 1290 Super duke with Jesse in sales! He was fantastic at answering all questions and concerns I had and was very prompt knowing I was excited since this is my Dream motorcycle. (Even in the dead of winter) Service installed all the power parts I wanted within a very reasonable time frame and even delivered the bike! Could not be happier with my experience as it was very smooth and easy. Special thanks to Jesse for being awesome and knowledgeable and thank you Chris in the finance department for helping me out! I ve been going to moon for service for a few years and have never had issues. Highly recommend this place whether you re in the market for a Bike etc. or need service, they ll take care of you.
My first point of contact with Moon was with the Sales person Brett DeMaris. I called in to test ride a new FZ-09. He immediately impressed me with his ability to get the bike out of the crate and ready to ride within an hour or so. I ended up showing up 30 minutes early, and he said he'd make that his priority to get it good to go. I am a 21 year old man, and I can see how I could easily come off as a non-serious buyer/kid. Brett did not make me feel like I wasn't taken seriously at all. I ended up purchasing the bike a week later, and Chris in the finance department was nothing but wonderful to work with. Moon has really made me feel like they are looking out for my best interests. My bike ended up getting totaled 3 or 4 weeks after my purchase by a family member, and they were extremely helpful with every step of the process from servicing to having the insurance come and take it. I was so happy with my initial experience, that I came back and asked for another FZ09 in the same color. They ordered it and had it in within 4 days, and I made the purchase again. Moon Motorsports definitely knows what they are doing when it comes to customer service.
Service and parts guys are great. Sales not so much. Wouldn't buy from them again
Went in to ask about service, I was told that my bike was to old for them to work on. "They couldn't get the parts" I showed them the parts are still available from Honda. Said they still wouldn't take the job because it takes away from working on customers with newer motorcycles! ... A paying job is a paying job... Get off your high horse, will find somewhere else to take my money for this restoration project.
We have made 3 deals now with Moon Motorsports and all of them have been very pleasant and straightforward. No games, just good deals. We also always get all the information we need to make informed decisions. Their goal is to get us the bike that makes the most sense for us. No pressure.
Low pressure sales, had a bike I liked, drove it home.
Everyone at moon motors is extremely helpful and knowledgable with great customer service! I have worked with them for over 5 years and have always had a great experience whether buying a dirt bike, motorcycle, gear, service, or accessories.
Great selection, nice atmosphere, very clean. However, in the two visits I've had there, I've been mostly ignored by the staff because I dont look like the "typical" clientele. Might go back again.
Very friendly staff, even right at open I get hellos and good mornings
I want everyone to know what a great experience I've had, Evan set up my appointment and ordered new tires for my bike that were being installed today on my way out of town for a long road trip, as I'm putting my helmet on I noticed a fuel leak, I get the bike on a trailer and get it there, Evan gets me dialed in and Andy gets my bike fixed and on the road in less than 4 hours, I'm telling ya these guys are Stellar and I hope these guys get the recognition they deserve, they even turned me on to a awesome local cafe and where the Non-oxy premium gas is. When I left I promised Evan they have my business for life including future atv and motorcycle purchases.
Thanks again Tom in Blaine
Brought my bike in from Grand Forks to get the desmo service done. Got it back and found out they forgot to attach the ABS feed when they replaced the battery. Had to bring it back to get fixed... otherwise the service and support was good.
Very helpful and will to work for you. Bought a used maverick from them and it was completely serviced and ready to go when I picked it up. Will being using them again for future service and purchase needs.
The recall service on my bike was handled very quickly and professionally. I appreciate that kind of performance, Thanks!
My Husband and I drove from Illinois to take a look at a Motorcyle the one and only VMax lol. From the very first first time we spoke with Tyler over the phone through our entire experience Tyler was /is awesome ! Completely impressed by him in so many ways he was extremely helpful, professional, friendly , honest and totally down to earth really cool guy! My husband and I were impressed and very thanful too. . Yes we bought the bike and even after the sale Tyler went above and beyond and looked out fot the bike until we were able to get it picked up! Thank you so very much Tyler & Moon Motor sports great team there. Very impressed and yes we will head back out there for our next purchase no doubt! Keep up the excellent way you do things! Thank you so much! Mike & Cyndi
Jess did a very good job helping me with my ktm 390 duke he brought it out from the back he show me both color of the duke. I recommend going to Jess did a very good job.
Very good experience . highly recommended.thanks Kyle
Just left Moon's today with a new Ducati Diavel. Had a great experience. Matt and Joel where fantastic to deal with and all my financing needs were met by Chris. I even received a fair trade-in value for my old motorcycle. I'm all smiles today, thanks Moon Motorsports.
Gave them a call about a new Yamaha R3 that was in stock according to their website. Talked to Tyler, very helpful seemed happy to sell over the phone. Talked to Chris the finance guy after that, did the online application for financing. Tyler and I settled on a price for my trade-in and when I stopped by that night we did the paperwork and I rode off on my first real motorcycle. Great experience and great Yamaha R3!
The fastest service. Jesse and Chris made everything super quick and easy! Nice people.
I needed some technical information on a Ducati 696 and called 3 different Ducati dealers (2 of which I purchased bikes from) and none would take the time to help me. On a whim I called Moon, whom I've never purchased from, they listened to my question, understood what I was asking and gave me the information I was looking for. The whole conversation took 5 minutes. Thank you for being a dealer that supports riders and is willing to help a guy out without focusing on my wallet. Your small gesture just earned my business.
It was obvious from the second I arrived that this dealership was not interested in making a sale. I came in with a 2012 Dyna Wide Glide for Trade-in, hoping to get into a Triumph Thunderbird Storm. The salesman came back with numbers, and offered me $7,500 for a trade in on a bike with a Kelly Blue Book trade-in value of $11,000. This was not the only insult they would lay on me. They found a nail in the back tire, and claimed it would cost $500 to fix it. Apparently what is normally a $40 tube change, is a $500 ordeal at Moon Motorsports. My overall impression, is that these guys are not interested in selling or trading bikes. I have been offered $10,200 for the Wide Glide in both Fargo, and the cities, so either this dealership doesn't want to do business, or they're just out to plain rip folks off.. that choice is yours.
Moon is a great place to deal with. My salesman Chris, did an outstanding job, from demonstrating all the features of the bike to introducing me to the people in the different departments. The only thing that held us up was waiting for the weather to cooperate on a day I was off work."
Very cool place . Can't tell much about customer service as u was making a delivery .
Best buying experience! The guys at Moon Motorsports made the buying process simple and straightforward with no surprises. Thank you! I would highly recommend them for your next purchase.
Tyler is first class in sales and the service department is well trained and professional
Finally got a response only after posting a bad review. Was given a gift card to use only at Moon Motor Sports, which doesn t really serve a purpose now. The letter said here s a gift card to help out a bad situation, on a used machine you purchased shortly before we worked on it . I guess I m confused, people bring in used machines to find problems, and fix them. To just assume it s just used and probably had issues to begin with, is exactly why I brought it in. From talking to other mechanics about what work was done, I was told there was more work that should have been done once antifreeze was found in the oil. This was not the case, I guess other service shops have different checklists.
Extremely dissatisfied, don t feel the work I paid for was done properly. Got the impression I was just a # on a long list.
I have been searching for a certain bike for a while and Moon Motorsports had it. I worked with David Z. and he was awesome. Quick responses to my questions. Ended up purchasing my dream bike and working with David and the whole team was a pleasure. The entire transaction was completed via email as I am in California. David kept me updated through out the whole process which was a breeze. This was the easiest purchase I have ever done. Thank you Moon Motorsports and David.
I have never had an issue with Moon. My real complaint is this. They used to sell Arai helmets and Held gloves. These are premium products. So no more Arai or Held. I couldn't help but notice another expansion of the store. I hate to see Moon go into being another super mega motorcycle dealer.
Motoprimo, Delano sports, Hitching post,
Have ruined there reputation on being impersonal and just to big. How many brands are to many. Honda, BMW, Ducati, Yamaha, Triumph, Motus and now KTM. Getting rid of Held gloves made in Germany to bringing in Tourmaster that are made in a factory in the Pacific rim god only knows where is very unsettling. I hope they can keep there level of service up to what a past customer expects from them.
This place has a nice selection of bikes and available bikes for test drives. There is a room that's usually full of used motorcycles. I haven't purchased a bike from here, but a friend has and got a better deal here than other places were offering for a Yamaha FZ-09. I'd recommend coming here. Staff was nice and professional.
It was a Great Buying Experience!! Marlin did a great job on the sale and the delivery of our two 2019 Can Am Ryker Rally units. Dustin in the Parts and accessories department did a great job with his Knowledge in assessorising the Ryker's for us. The service guys did a great job on the assembly and safety check. A big thanks to all!!
Always a friendly staff and a great place to shop for multiple brands
Multi-brand dealer, full service parts and service department.
A woman working in the Parts Department was rude and unhelpful. Went to Bristow's, where they were friendly and able to help by letting me know a part was made for multiple years of snowmobiles, whereas Moon did not. They retrieved the part for me right away. If you are between the two, I'd recommend Bristow's.
I was shopping for a Triumph motorcycle. This dealer has an excellent selection and a very experienced & helpful sales staff. I can only describe my overall experience at Moon Motorsports as Outstanding! Thanks again.
Got a gps installed it works great,you got my headset working and a oil change.Everything was done and the I'm glad to be riding again.
Purchased a new Honda motorcycle. Great experience at this dealer, my first time here. Great communication online with Marlin, and my salesman Jesse was great, he really took care of me by getting me out two different brands to test ride! Jesse even helped me load and tie down on my trailer the day I picked up the new bike. Clean, modern and fully stocked dealership!! Thanks Moon motorsports!!
Just an awesome place to go to, everyone I have talked with is knowledgeable and helpful. Tyler and Matt are great to work with in sales and Evan and Nick are also great in service. Highly recommend working with them!
Would give them 0 stars. You can go here if you want your tires put on backwards. Because that's how they roll. Hacks. Equal opportunity employers.
The mechanical work was fine just that they scratched my saddle bag and never fixed it after pointed out to them. .
Fast and easy great place to do business thanks again loving the new machine!
I pre-ordered a new Polaris Outlaw 70 EFI. Worked with Brett. Even with the COVID restrictions going on, Brett kept me in the loop on the ETA of the machine, and when it came in on a Friday, Brett made sure it got built right away so my son could enjoy it for the weekend!! Great job guys!
Chris rosendahl was very helpful in finding the right motorcycle for me. He asked intelligent and pertinent questions and allowing me to take a few bikes out for a test ride. He was very courteous and very pleasant to deal with. Everybody including the parts man the service department and the accountant were very pleasant and engaging. I would recommend Moon Motorsports if you are looking for a motorcycle.
AMAZING customer service! I called looking for a hard to find tank bag. First phone call I was directed to Kyle Erickson. A day later Kyle had emailed me several photos of the tank bag. The bag shipped the day after and Kyle sent me an email informing me! Prompt, fast and super nice to deal with!
Very knowledgeable stuff, great products. Everybodies got to stop in just to see there inventory
Everyone at Moon goes above and beyond every time. I've been working with them for years and really appreciate how helpful everyone is, whether it's sales, service or parts. A great group!
Great staff, awesome selection and throttle happy toys.
I had a great experience at Moon Motorsports. I worked with David on my new Can-Am 850 and he was awesome! Highly recommended.
I dealt with Chris Rosendahl at Moon Motorsports. They gave me a very fair trade offer via email for my two vehicles, one motorcycle and one atv. They noted that if my pictures and details about the units where correct, they would stand by their numbers. They did. I was able to take home two new atv's after great rebates. The entire process smooth and trouble free.
Had an awesome experience purchasing a bike here today! David and John were extremely helpful from beginning to end and would recommend this place to anyone looking for their next motorcycle!
moonmotorsports.com
