Complete and dedicated stewardship of the powersports owner experience. Great display of top brands with depth of service to support the range. Immaculate and comfortable store. Chris Rosendahl and Kyle Erickson are professional, consultative, reasonable. Folks that handle back office and phone calls (including service) mirror that state-of-the-art professionalism. People I know who are customers keep going back.
Excellent service. Great people !
I love this place
If I could give 0 stars, I would. I brought my ATV in for a backfire, they said they adjusted everything and found an internal head gasket leak which they said was fixed. After $1K and 12 miles later, the motor came apart with the wife riding it.
Moon said they would look at it, and when I say look at it they never had me take it off the trailer, just looked at it and said it was nothing they did.
I washed my hands of it and gave it to another ATV mechanic, which called me within an hour and said the head gasket was never done, the motor had never been apart and had pics. I called Moon again with that info, they said they would have "upper management" call me, no messages no call. I guess that was they're answer. If your business prides itself on customer service, which is what they told me multiple times, then make the effort to say what you can or won't do.
You say that the service department was clear and to the point and told me that I had a failing engine, that is not the case, if anything it was very vague. I was left with the impression that it should all be good. The word failing never came up, I was told that all the fluids were changed and it had an internal head gasket leak and I said fix it and that is ALL they said. If the word failing came up, why would I fix it? I have been told by other mechanics, at that time Moon should have asked to look at the lower unit, I was not. I guess my expectations were too high. When you bring a used machine into "professionals" you should have high expectations that the work was done thoroughly and correctly.
This whole experience and your accusatory attitude toward other mechanics who I sought out, were just giving honest opinions and don't even have a dog in the fight, and were willing to talk to you and provide pictures, which were denied, is actually embarrassing. Gift certificate or not, Moon failed.
I'm just saying anyone going to Moon for service better check everything with a fine tooth comb, ask questions, and then do it again. Once you leave, its unfortunately on you. They can respond to reviews and say he said she said...blah blah blah, and you end up taking it in the tailpipe. just flat out poor communication, and lack of any responsibility.
Joel, you better go back and read my review, I never accused moon of anything, I wanted Moon to see if the work was actually done, I was denied. Gerry knows his machines, thats why when he questioned the work, I figured maybe it wasnt. Thats where we sit now
Gerry has the machine in Remer, I'm in St.
Michael.
Great selections. I like how they didn't have a "Do not sit on bikes" sign on their bikes so you can carefully try anything you wished. 3 stars because I was their for 45 mins and not even one employee came ask me if I needed any help. People came after me got helped. Sucks being young minority, I guess. People don't take you seriously and always judge by your look. If someone could have came up to me I might have taken a new Triumph T100 home. I brought $5,000 cash ready for down payment.
Great Inventory used and new. Very knowledgeable salespeople. Will allow test drives and honestly want you happy with your choice in bike. They encourage you to try multiple bikes to make sure. Will return again next time I'm changing things up!
I trust Moon Motors to service our motorcycles. Friendly, helpful employees and trusted service professionals.
I have been doing business with Moon Motorsports for over 30 years and they truly are the best in the business. The sales team, the service department, the parts department are all the greatest people to deal with. I have called in a panic when one of my bikes have stopped running and they have dropped what they were doing to help me get back on the road. I have called to make an appointment for service and they have been very considerate of my time requests to find a fit for my schedule. The sales team is so friendly, knowledgeable and low pressure which is exactly what I an looking for when I am looking to make a purchase.I have recommended your dealership to everyone I know and many of them have done business with you and have had the same great experience. There is no one better in my opinion!
This is a truly great dealership. The service is so good. Dave in sales treated me very well, the deal went very smooth even with the crazy Covid stuff happening. It's quite a ways away from home for me but totally worth it to get this level of care. Thanks to all at Moon. See you again soon!
"I was very pleased with the service from parts department. Even though they didnt call me back right away. They did exactly what I wanted them to!! They figured out the parts I needed and had a answer for me before they called me back. Thank you Moon Motor Sports and I hope to get this service in the future."
Loved the selection in clothing and accessories. Great staff
These guys are great!! Very friendly and very helpful... I also got a great deal on a bike!!
I wish I had read Kevins review before inquiring about a new bike after being recommended to contact Moon. I'd mirror the statement about poor customer service in sales a month later.
Excellent Motorcycle Sales Parts and Service. Friendly knowledgable staff.
Brett DeMarais did an excellent job in finding me a Great Polaris 800 Ranger all loaded up !
Customer delivery person Mitch was fantastic as well showing me all the operational details and suggestions.
Thanks Brett and Team!
Chuck Gardner
If you own a Ducati it is the ONLY place you should take it for service!!
Great spot for motorsports and the regions #1 Ducati mechanic does great work here. Highly recommended for motorcycle enthusiasts.
"Earl Moon has worked on all our Gold Wings. He does a fantastic job, whether it is a regular service or installing new parts."
"I have bought and had cycle serviced by Moon since they were down by the River, then by the RR tracks and now in the newest building. Brian has always treated me fair in the service department They have treated me fair in sales. I now am about 95 miles away and still shop there. Worth the trip because I am greeted as a friend and not a a sale. The open house in the spring is a great kick off to the riding season and meet old and meet riding buddies. "
Dave Zelinski went above & beyond to make sure we got the 2019 Speed Triple. They are awesome!!! Thank you!!!
Called 3 times and was hung up on 3 times. Not impressed.
Great customer service, and they made me a great deal this week! I ve bought multiple bikes here because of the people working there. It s 52 miles from my house to Moon and it s worth the trip!
Huge selection of bikes, not a whole lot of gear and once again the parts department seemed either overworked, underpaid or both! I'm just glad they were not busy.
Facilities and quantity/quality of products were nice. Staff for the most part ignored us, probably because we had our small children with. Honestly Our Business is going elsewhere... not an inviting place at all unless your a single older male... who is by yourself... and actually one person did say something, they said Goodbye as we were walking out the door. I didn t know they were even an employee until they said it either.
Well worth the short drive for excellent service, good selection and great prices.
Jesse and the rest of the team at Moon are excellent to work with. We purchased a new KTM sxf450 there in late December, and the business was so great that my boyfriend and I went back a picked up a second bike just recently. They are friendly, efficent and take very good care of their customers! We couldnt be happier.
Great experience for our family at Moon! Love our Honda Pioneer 1000!
Parts ordered came in the day they said they would be there.
I was stranded when an electrical gremlin disabled my BMW R1200RT 300 miles from my home last Sunday. The BMW MOA listed Moon as nearby, and the tow guy said he'd recommend it. On Monday morning, Brian heard my problem, wrote a work order on the spot, and put Earl on it. By 9 AM, Earl had spoken with my tech back home, told me what he found, and made a recommendation. Brian did not charge me for a full hour, even though the bike had been there for three. After trying what Earl suggested, I solved the problem and saved my 5,000-mile trip. I believe Moon did a GREAT job for me and would recommend them to anyone. Two customers I met while waiting said they felt the same.
Worked with Jesse! Very easy process. Delivery of the AtV was on point. Easy finance process. Delivery was same day! Awesome!
I just updated my motorcycle by trading in a 2004 R1150GS for a 2011 R1200GS at Moon Motorsports. I had stopped there this summer and was very impressed by the dealership. Real guys who are really into motorsports. They were asking a 100% fair price for the 2011 R1200GS and they gave me a very fair trade value. Chris...the finance manager made financing the balance painless. My salesman was Matt Kobow who did a great job communicating with me by phone and email prior to the pickup of my new bike. There is a reason I drove an hour to Monticello to buy this bike...and passed a BMW dealership that is about 5 minutes from my house. Thanks Moon for the great experience.
Went in to look and see if I could qualify for a bike. I was turned down but I did find soomething I liked. I will return someday to but once my credit gets better. Thank you Martin and Chris
Great place, all used vehicles are went though by their shop crew. As being a dealership it was great that they would still work on the price with me.
I was looking for a yz250x and couldn t find one In North Dakota or Minnesota called here and they found me one and I had it in my possession within two days. Amazing service. They went out of their way to get my business above and beyond my expectations 100% I ll return for purchases in the future
"I have always had a great experience when I take a sled or ATV for service. Nice guys and quick service."
David Zelinski and his team were the perfect group to set me up in my new Can Am Defender XT. I needed to start by exploring and learning about options and never felt pushed into a decision. I appreciated the honestly and simplicity of helping me get the information I needed to get into the right machine. Thanks so much Moon Motors!
David was awesome to deal with given the covid 19 pandemic.
I like this shop because they have many varieties of manufacture motorcycles. 3 years ago I bought a 883 HD Sportster with saddle bags and windshield, custome seat
And exhaust system, less than 10,000 miles for $3,000.
I needed a couple lights for my Polaris sportsman 500 and was in and out in less than 5 minutes with the lights I needed. Great service.
Absolutely awesome Kyle is the best love everything about Moon Motors I would never buy anything anywhere else
Scheduled service was timely. Promptly got me in, and did a great job. Even kept me posted on the progress.
Second time to the store. Chris in sales is awesome! He has been patient, understanding, and fully willing to help! No pressure, just great information and willingness to help me be informed. I've done 4-5 test rides on several bikes, and he has been helpful the entire way! Great selection of bikes of every style and some amazing stuff you dont see every day. Chris is my guy for sure!
I recently had my Polaris 600 XC snowmobile serviced at Moon Motorsports and was very impressed. They went out of their way to work with my schedule and had my snowmobile back to me with minimum downtime. I would highly recommend Moon Motorsports.
I have ordered parts from Moon motors for many years. I have always had a great experience with them. This time they even recommended other dealers who had the part. I still ordered from Moon Motors. Thank you Joel. I have also had my service done and appreciate all that Brian does for the Maintenance team and his customers.
Matt, Kyle, And Chris were awesome, they worked with me to get a deal done on my new Ducati at an amazing price and there service was top notch. All the guys were friendly and took the time too help me out even though it was past closing when I got there, if your in Minnesota this is the ONLY place to get your next bike, I highly recommend this place especially these guys, Matt and Kyle are great salesman never pushy and always helpful even when you call them, and Chris in finance is a true professional
Awesome techs, no pressure, always have what I need in stock
Awesome service and helpful staff. Not a single negative thing to say.
Bought a new ktm there. Excellent service and support.
Huge selection of vehicles, clothing is limited but not nearly as important as the units. Very clean and large showroom to allow you to think about your options without being run over by a stream of people. Worth a look!
I spent a year looking for a motorcycle and Moon earned my business through fairness and transparency. Be patient and upfront and they will respond in kind. I first met them on a Ducati demo day and had a great experience. I came back a few months later to test ride a couple bikes (see pic) and the staff was very attentive. The process was simple and they gave me all the time I needed. Kyle also showed interested in my Honda and we had a quality chat. At the time, I did not realize he is the co-owner which is impressive having seen his patience, engagement, and open nature on several occasions.
I got a printout of their best offer on a 2016 Ducati Hypermotard 939SP and took it home to consider. I wanted a bigger discount since it was a demo bike, and waited them out through the winter. I phoned Kyle in Feb. and he was open to negotiating, so we met the next day. He matched my price including parts and service and we signed a fair deal. Take note: There is a 3% fee when using a credit or debit card to purchase a motorcycle.
What puts Moon at the top of the game in MN is flexibility from owners who honor their word. I am from Los Angeles and tend not to trust people. I had a list of conditions for my purchase and Kyle, the parts dept., and service followed through on each item. They passed every test.
In contrast, my neighbor bought a 939SP from Motoprimo. It was also a demo bike that sat on their floor for a year, and they were completely unwilling to negotiate. I got a much better deal at Moon for an identical machine. In my experience, Moon is the best of the five dealers in central Minnesota.
Passing through with on road breakdown. (Blown tire). Arrived after 4 and was worked in!!!
Sean and I went to your store to finalize our purchase on a 2015
BMW and a whole lot of gear. Your staff is stellar. We'd spent some time
with Matt prior to coming in yesterday. He provided us with everything we
asked for and then gave us space. Our first buy in was to him.
When we were in yesterday we had the pleasure of working with Matt again,
Tyler and Julie. Fantastic customer service from all three. No rushing, no
pushing. They all knew the product lines so they could give us informed
answers to our questions.
We look forward to not only getting the bike, but to an ongoing relationship
with your staff.
I have bought three motorcycles from Moon...a BMW K1600GTL, a Honda F6b, and a Yamaha Bolt. In every particular the experience has been outstanding. Tyler in Sales and Brian in Service have been excellent to deal with. I count this an excellent, honest and knowledgeable dealership.
"Amber is a star. She always has the information one needs and is more than accommodating to assure you have the right gear and you are satisfied with your purchase."
Great experience. Easy to deal with and good deals!
Always helpful, quick service, and very knowledgeable. Never bring my bike anywhere else for service.
Great place to buy a bike. Staff is knowledgeable and great to work with.
I NEEDED new mororcyle tires before our next motorcycle/camping adventure. Brian helped me get on the road again right away! All around best service I've ever had!!
Moon is always great. Huge inventory on the floor to look at, great service and parts departments, and friendly people.
OK. They have some really good sales people and parts people there, they've also got some really poor sales people and parts people there. Price is not negotiable, I bought from Larson's in Cambridge.
walked in didnt expect being able to purchased atv but I did and the team that help me was really friendly so probably be purchasing another in the near future.
Jesse did a great job communicating with diligent follow through. I was well taken care of through every step... honorable and highly recommended!
I hardly ever give five stars for anything. Moon motor sports earned it. I bought a KTM 1290 super adventure. Best price I could find, fastest and easiest on the paper work I have ever had on any vehicle ever . No high pressure sales. 5 stars goes out to Jesse, ask for him. Great service Jesse. I drove a very long way to pick up the motorcycle. No hassle at all.
When I bring bike in for service it is always done and ready to go when they say it will be
This dealership feels more like a place to hang out with a bunch of bikes than a dealership.
And this is good.
At around midnight I put in a request to test ride a bike that, as it turns out, they didn't have and won't have for quite some time. 9:15 AM the next day, Chris calls me and explains the situation, asks what it is I'm looking for in a bike, and invites me to come by and check out some bikes if I wanted to.
I showed up at noon on a beautiful late summer Saturday, and it was busy. Staff were everywhere, and I wasn't able to wander for long before being asked if I needed anything and whatnot -- but not in that pushy, Best Buy "get out of my store" kind of way.
Anyhow, I was.. a problem. I went in there not knowing really what I wanted, just had a vague idea of what I didn't like about my current bike and what I might like in others. Chris walked me around and showed me a few bikes, we talked a bit, then he asked if I wanted to go ride some. Sure, twist my arm, hahah.
Four or so bikes later I now have a much better understanding of what I like and don't like -- and it looks like the bike I originally wanted might be the ticket. We'll see.
Thanks to Moon and a big thanks to Chris for spending the time with me (a good three hours I'd say) talking about and looking at various bikes that might suit me. A+, if I ever buy a bike new this will absolutely be the place I go.
* UPDATE
I bought a bike here and was given a great, market-competitive price, and financing was at a market-competitive rate. A+.
Joel was polite and answered all of my questions and didn't give me a hard time about where I purchased my parts which was very nice. Couldn't have asked for a better experience. He also offered to transfer me for additional help with parts. I feel he went above and beyond what i asked. The only reason to not shop online anymore is customer experience and Moon Motorsports nailed it.
I worked with Tyler Lobertman at Moon Motorsports for the purchase of my new BMW K 1600 GTL Exclusive. This is my first BMW and I owned my last motorcycle for 16 years, the technology has changed a lot since then. As you can imagine I had many questions for him. I did talk other dealers and couldn't believe the lack of knowledge about the products they sell. Tyler answered all of my questions and went through my new bike with me. He even went as far as helping me figure out the best spots to safely tie down my bike so I could trailer it home.
Love my new bike and I would recommend Tyler and Moon Motorsports to anyone, great job guys!
I have bought two bikes from here and will tell you this is a top notch dealership! New or used, you can trust Moon to do right by the customer
"Have always had good luck here overall in service, sales, parts, accessories departments. The first choice for me and my riding group."
Returned calls promptly, was efficient sales process.
Very nice full service shop. Kyle could not have been better on getting me the new Tenere 700. There were a limited amount of these bikes with a limited window to order them. Always on top of things and keeping me updated till it came in. Great service. Nice people. Highly recommend them.
Jesse is great to work with! When I ordered my bike, he kept me informed of the entire process and when it was ready to pick up. Excellent customer service!
Great purchase experience. Worked with Matt and will be back for the next purchase.
Thanks Dan in the service department! You helped me get my BMW radio code and I m forever grateful. Moon Motorsports is now my go to dealer for sales and service.
I had been searching for a tough to find (2015) lightly used r1200gs Adv--and Moon Motorsports happened to have one come in very recently on trade (the day before I showed up!). The sales group worked with me on both price and equipment to get exactly what I was looking for at a reasonable price (we added gearshift assist). They even threw in a set of rear brake pads and a rear brake fluid flush when they did the gearshift assist install!
I found their sales, parts, and service groups to be great to work with--which made for a very easy purchase experience. I will definitely be seeing them in the future with my motorsports needs. Thanks for an enjoyable experience, Tyler and everyone else at Moon Motorsports.
Matt at Moon Motorsports was great! He was very patient with me as I mulled over my purchase, and stopped in several times to check out several motorcycles I was interested in. He also gave me a timely evaluation of my trade in. I could not be happier with all of the staff at Moon, now I just have to wait for the salt to get washed off the roads so I can enjoy my new bike. Now that I m thinking about it come on Matt get on it and get those roads clean.
I just bought a 2020 Triumph Tiger 900 GT Pro, and am delighted with both the bike and the purchasing experience. This is the third bike I have bought there in the past eight years; I keep returning because they are low-pressure, very willing to offer test rides, and gave what I felt were decent trade-in values. They also refrain from arm twisting on extended warranties, in contrast to my recent car buying experiences.
I also appreciate the support they have provided over the years to the Central Roadracing Association.
Brought my Tiger in for scheduled maintenance issues. Everything was repaired correctly. Feels like a new bike. Logistics took a long time but worth the wait
Called to see if they had a part that was nowhere to be found anywhere else. I gave them the right part number and was told that they had it in stock. Well then my wife and I jumped in the Truck and drove from Duluth to there (160 miles one way) and then was told sorry we can't find it!!! The only reason I gave 2 stars is they did hook me up with dealer in St. Cloud that had one.
So if you need a part make sure they have it in hand before taking a 160 mile ride for nothing.
Everyone was great to work with in parts department. Spent lots of time to make sure I had everything I needed! Very personable staff who genuinely wanted to help me. Would go back and recommend to anyone.
Was looking at getting my first bike, talked with David Z about it and ended up buying a great bike. Good customer service, followed COVID protocol, talked me through the process of purchasing a bike. All in all great experience!!
Great experience with sales representative (Brett) and financial mgrt. Thanks again for all the help you all provided.
This is the second ATV I've purchased at Moon I've always find them to have the greatest service and care for their customers I'm really impressed
Sales staff is friendly, not too pushy. Nice selection of bikes all makes, along with a decent inventory of used. Service treated me awesome, small communication issues.
Second bike purchased in the last year, both great experiences. They make it easy to stay loyal with all around great service. Jesse is the best salesman I've ever dealt with!
moonmotorsports.com
