Thomas Roth-Yousey

Review of Moon Motorsports

In 2011 I ordered a K1600GTL through MoonMotorSpor...

In 2011 I ordered a K1600GTL through MoonMotorSports sales rep Tyler Loebertmann. He is always very helpful, as are all the people in the MoonMotorSports organization. I make no bones about sending people to MoonMotorSports for motorcycle purchases or service! But, just today I learned something new about Tyler. I have had problems with my Garmin BMW Motorrad Navigator IV, seems this GPS does not like Apple MacBooks very, even though Apple makes great computers and they are are sold world-wide as is Garmin. Well as the story goes, when I explained the problem to Earl, he referred me to Tyler, saying he is becoming one of MoonMotorSports go-to-guys for Garmin GPS issues. So off I go...to Tyler's domain sequestered in among the BMW motorcycles. From his desk you can reach out and touch at least two! I explained the GPS problem to Tyler, forwarded the Garmin files from my Apple MacBook Pro and within in minutes he was on the phone with Garmin, and received the necessary information to update my GPS. The last update message said "software files missing!" Garmin failed to send the proper update information for their May 20, 2014 update. Note the last time I updated my Garmin was April 2014 and it had no problem with my Apple MacBook. Well...to end this, I am a very satisfied customer and like Batman, Tyler leads a double life as MoonMotorSports "TechnoGeekMann! By the way...I am using an Apple computer to write this memo.