I had a disappointing and stressful experience. I came to sell my car and spent 2 hours here to be offered a price 3k below the kelley blue book dealer price. I walked out and got my car appraised at 3 other dealers, 2 offered close to the kbb price and one matched it so i went with that. They did not try to low ball me like this place.
My wife & I drove 25 miles to view a Toyota Sienna van advertised online here. I spoke with Tim Jacoby by phone the previous day for a more detailed description of the van's condition. He provided accurate & honest information of this vehicle and assured me it would be worth the trip. He was right! Although Tim had a scheduled day off when we arrived, Keith Mickens graciously stepped up and took excellent care of us. Once we agreed on price, Hamad Matari finalized the deal in a professional & efficient manner. Kudos to the entire staff at Montclair Acura for their proficiency during the current dealership construction... As a customer however, the inconveniences of tight parking & jack-hammering during our deal is the reason why I awarded 4 stars to the dealership, instead of 5.
While leasing a 2016 TLX at Montclair Acura, the process was straight forward. There are no games. The price I was quoted was exactly what paid on the day I signed my lease. NO sneaky moves at all. Walter Goldman was very knowledgeable and extremely helpful, down to earth and very easy to communicate with. He is also very responsive to phone calls and emails.
I always bring my car to get serviced at DCH Acura in Montclair. Top notch service all around, comfortable waiting area, free coffee, donuts, and bagels daily. They even offer a complimentary car wash with your oil change.
(Under going construction) ,but that did not impact the professional and courteous service, expected from the premier Acura dealership in the region.
Fast, friendly service. Took my car in for service, which I normally dread. Johnny I. assisted me. He was great. He was very knowledgable and had great customer service. Very happy with my experience at DCH Montclair!
Horrible! So true. We where looking at a car for 10 minutes and no one offered help. Very stuck up!
My experience with DCH Acura spans over 5+ vehicles. I was greeted with professional & knowledgable team members - with my best interests and budget in mind. The experience of purchasing or leasing a vehicle is always daunting, but the Team at DCH Acura have the process down to a science and effortless. Truly a World-Class Organization!!!
Special thanks to Barry K, Hamad M & Tim H.
Superb buying experience! Have been a loyal customer of DCH Montclair Acura for 15 years! Great staff! Great service!
They are just the Best, you can't find a better dealer in this area.
From my first contact with Annabel Galarza, to sitting with salesman Barry Katz and then Business Manager Hamad Matari my experience was outstanding. Each of these individuals went above and beyond to assist me. DCH Acura of Montclair is an outstanding group of individuals who made my car buying experience stress free and fun. Highly recommend this team for anyone looking to purchase a vehicle.
Worst place to get your car fixed.
After spending 2K to have my radiator and a fan replaced, the messed me up more than i came in... not happy at all, not a have to replaced my engine due to severe damage done
Good job acura in Verona nj
Our buying experience from DCH Montclair Acura was the best car buying experience we've had so far. Everyone was kind and respectful and met our needs. Ronald Morera was an excellent Advisor and Jaime Borja was kind, funny, and very knowledgeable. Both went beyond our expectations and made our experience enjoyable. Richard Morales was also friendly and respectful. I would recommend this dealer and these agents to everyone.
We just leased our first Acura vehicle and can't say more wonderful things about this dealership. We weren't sold on an Acura vehicle, and were shopping around while we considered other manufactures. However, the exceptional service and response from DCH Montclair Acura swayed us and we chose an Acura MDX.
While other dealerships played games with us, gave us insane pricing, and flat out refused to return calls, DCH Montclair Acura was incredibly responsive.
I can't say more positive things about DCH's internet contact, Sandralie. She would respond back to our emails within minutes, if it took her even that long, even late at night or on Sundays. Sandralie's exceptional customer service kept us coming back to discuss the Acura options at DCH.
When we came in to finalize the deal, Walter was extremely professional. He clearly had a lot going on (we stopped by on a busy Saturday on a holiday weekend to sign the papers and pick up the car), but he made dealing with us a priority and never made us wait. He took the time to go over all the lease documents and made us feel comfortable. He then took additional time to explain the car details and set us up, never making us feel rushed. He is exactly who you want as a car salesman - a man knowledgeable with the car and a straight shooter.
In all my years purchasing/leasing vehicles, I've never had a better experience than with Sandralie and Walter at DCH. When our lease is up and we're shopping around for a new car in 3 years, our first stop will be DCH.
Worst customer service. They double booked my preowned car appt to get more $$
The rental car they gave me was dirty inside and out. The low gas indicator light was on soon after I left the parking lot. Definitely a downgrade and disappointment compared to what I am used to.
Consistently a positive experience. Friendly efficient service.
Another great experience at DCH ACURA . I heavily recommend Dch Acura . They re going to get you takin care of in an lounge area with Class . I enjoy everything about Dch Acura Montclair . From getting our first vehicle serviced to making new purchases .Friends /family I recommend . Definitely. Thanks Robert Colon on our second purchase with you and thanks Latoya Over in service for always taking care of us from the 2010 Acura TSX until now . You guys are the best.
We had a great experience working with Harry Jones and Hamad Matari. We started a new lease on an MDX, and gave us a great deal and answered all of our questions. The curbside pickup and paperwork was easy and convenient. Both were professional, knowledgeable and provided wonderful client service. This was our second time working with Hamad, and he remembered us from the last time we were in the dealership. Again, really thankful for the fast, easy and quality service. Thanks!
Walter at DCH Montclair was wonderful. He, along with Manager Robert, knew that it had been a long time since I purchased a vehicle and they both were extremely kind, informative and made sure that I was in the exact car I wanted - right in line with my budget. Professional, stress-free and we even shared some great laughs too!! Would absolutely recommend DCH and certainly Walter in particular. Cheers!
i am very satisfied with the services that Keith Mickens gave me while i was at the dealership, very professional, very kind, very helpful in all aspects. I am very satisfied with the way the staff was with me and the time i was there. Especially Keith Mickens, Barbara Nunez, and with Hamad Matari. I will recommend this DCH Montclair Acura dealership to all my family and friends. Great experience. Thank You All
Thanks for the three Acura vehicles through the years!
Walter Goldman was very helpful and a perfect gentleman. We bought a 2020 MDX and absolutely love it! Thank you, Mr. Goldman.. Highly recommend him and DCH Acura as a whole !
This dealership was nice with a good selection and the Salesman Robert that we worked with was great! Definitely go see him!
Best service you could expect when buying a new car not like other auto dealers that always trying to take your money at front, the staff was very friendly you won't get any complaints from me. big thanks to Walter Goldman for showing me all available options to get the car and last but not least to Jaime Borja from finance. Keep up the good job guys.
Would like to thank Ruben for fixing the problem that others couldn't thanks again!!!
The car salesman Barry was very crooked throughout my car buying experience. The manager Anthony was of no assistance either when I went to request management. I wouldn't recommend this dealer to anyone. Predatory practices employed by their staff. Bad experience.
Walter Goldman at DCH Montclair Acura made my decision extremely easy when looking for a vehicle for my daughters first car. The entire staff was professional and I recommend them highly..
Worst customer service. Me and my brother went in and with a bank check to buy a car but they treated us badly. Sales person very rude, and unprofessional.
As I walked towards the entrance, I was greeted by Keith. He ask me a questions and answer many that I had. Keith made the process easy and explain all the signed contracts. He showed great service and went the extra mile. I was also help by Anthony and Emanuel. Anthony being the manager he offered to negotiate and when he couldn t anymore. He found other ways to help me save money. Emanuel took his time explaining the final paper work and offered an excellent service. I will be coming back and you guys are definitely getting referred. Thank you Team of DCH Montclair Acura.
If Have The Money Then Go Pick Up Ferrari California T And Tell Them That Damon Sent You.
Hamad, you did a GREAT job with us. You were so prepared, you made no mistakes and made the purchasing process so smooth and painless. We also appreciated that you went out of your way to help us cancel our extended warranty that we had on the trade in vehicle. You were so friendly and helpful. We appreciated being treated like people, not prey! You are the best and we will remember to tell our friends. Keep up the good work!
Barry and Hamad made this a easy process to get the car I wanted and the services ! Thanks !
We were treated like family. This was my best experience leasing a car ever bar none! We left with our new car and couldn't be happier. The staff was professional and courteous. Tony spent alot of time showing us how to use all the features on our new TL.
Customer service is very horrible. All they want is you to come out of pocket even if you have warranty. They act like they gave you warranty for the vehicle. Better take car to another acura dealership for service. People are lazy there and they don't want really want to work on your car if the service looks long to do.
Overall extremely pleasant. Our salesman Paul was very patient and helpful throughout the entire process. The Finance Manager was well versed with all of the various options and helpful in answering all of our questions which there were many. Makes us look forward to visiting them again.
I called over 7 Acura dealerships in the tri state area searching for "Just the Right" Offer! DCH & Robert were able to meet all my expectations I was looking for in a new lease. Being a 1st time parent and 1st time SUV buyer, I had certain needs, expectations and standards. I have leased with Mercedes for the past 3 years and I can't express enough how Acura has exceeded my expectations, surpassing any experience I have ever had with Mercedes. I would highly recommend visiting Robert at DCH if you are looking to Buy or Lease!
Purchased a van from this dealership customer service is great. Tony my sales rep definitely helped me a great deal.
My experience with DCH Acura was nothing but great. Jaime Borja made it so I would have excellent service and helpful information. He provided so much advice and utmost cooperation, which made my experience with DCH stress free and pleasurable.
Drove 2hrs to see a specific used car with an appointment to hear that the car was sold the night before.
I was promised to be notified if the car was sold before my appointment since Im coming so far.
Never coming back or recommending this place to friends and family.
Waste of time toll and gas.
So frustrated.
My family and I have been coming to DCH Montclair Acura since the 1990s. Acura produces incredible vehicles, but the experience with buying or leasing a car starts at the dealership. Everyone working there is incredibly friendly, the facility is gorgeous and so well-maintained, it all adds up to a great experience. The sales team works with you like an adult, it s not your typical nonsense and the cliche car sale experience of rough negotiations & playing games. You walk in, tell them what you want & how much you want to pay, and they work with you until you re satisfied. Paul Wong especially is a great guy and it s always a great experience working with him. Excellent dealership, highly recommend!
We have worked with Walter for a few years now. He continues to deliver exceptionally good customer service. We look forward to working with him again in the future.
I bought my Acura MDX from Paul Wong and he is professional and knowledgeable. The whole experience was wonderful and smoothly. He had the paperwork ready for me when we arrived. He gave me an extremely competitive and unbeatable price. I would definitely recommend him to my friends and family.
I recently leased my second car at Acura Montclair through Walter Goldman. My experience was once again wonderful. With my first lease three years ago I went to another Acura dealership, they were not helpful or friendly. A friend recommended Walter at Montclair. Immediately, very pleased with his professional and helpful manner. He answers all your questions and puts you at ease with your leasing decisions. I will continue to lease and deal with Walter and I highly recommend him.
My experience with this dealership escalated from great (warm welcome upon entry from reception, time to explore showroom on own) to exceptional when I was connected with sales, Richard Morales. An indecisive buyer, I really appreciated his extraordinary patience, knowledge of the brand and guidance in narrowing down to the perfect car to meet and exceed my expectations. His professional manner and expertise in sales providing explanation/education on car features while sitting with me with manual of package options, walking through the lot to actually see the inventory, quickly responding to my questions via text and providing multiple test drives of the cars is the reason I felt confident enough in the car I chose to buy the same day I drove it. A few days following the sale he responded with the same level of professionalism to my questions. I highly recommend Richard and appreciate the assistance he provided.
Robert Westervelt was also supportive and professional during the process. He was friendly and available throughout the process. He patiently answered all questions and provided insight regarding features of the car.
Hamad Matari was very efficient and professional during the Gina ace and paperwork portion of the transaction. He was a pleasure to work with.
I appreciated Shawn Honeycutt, used car manager coming out to explain in person to me the process of certifying the car (had to wait until next day to pick up car to complete this process). He was professional and friendly in his interactions.
Maureen graciously took my money in the end. I have to mention her because I enjoyed her friendly demeanor in her welcoming smile, greetings during my comings and goings at the dealership as well. Her warmth adds to the friendly atmosphere of the dealership.
My overall experience in the dealership is 5 stars!
I had a pleasurable leasing experience with Lora, Jaime and Ruben. Their professionalism and knowledge made the leasing process easy and unforgettable. I am looking forward to working with them again in the future, for my next Acura. Thank you very much to the whole team at Montclair Acura team, great experience.
Hamad is a great guy. Stayed late for us for purchase a car. Knows the products well and very friendly. I reccomend this dealership.
Ask for Paul Wong, He is one of the best sales person in the dealership. Very friendly and also gave me the best price comparing to the other dealerships.
Will not purchase a car from anyone else. Tony and Hamad are true professionals and easy to work with. Service department has also been seamless and welcoming throughout the past 3 years I've purchased vehicles from DCH.
If you're looking for the highest level of service going to DCH Acura if you're looking for the best speak to Richard Morales.
Sincerely your lifetime client Albert. D
Had a wonderful car buying experience at DCH Montclair Acura. The dealership appeared well stocked and Jose L. was extremely knowledgeable in helping me with all of my options. Compared to prior dealership encounters, he made my big purchase as smooth and comforting as possible. If you're in the market to purchase a new car, I'd go to DCH and ask for Jose. You won't regret it.
Barry was very helpful in assisting my mother Yvette in buying a certified used Acura RDX. Overall a very pleasant and stress free experience. My mother is very satisfied with her purchase.
This was my first time leasing and DCH Montclair made it very simple from start to finish. Lora was very helpful and patient in explaining the terms and features of the car I was interested in. She made sure i got the color i was looking for. Also gave me a good deal on the new MDX that was tailored for my needs. The test drive experience was pleasant as well. all in all great dealership if you want to get a new car with as much less hassle as possible. The dealership experience was one of the greatest i have had in a long time.
After purchasing a vehicle from this dealership I would recommend to all friends and family. Tony and Hamad were great hosts and up front with the total price for the vehicle from the beginning. Both were friendly and knowledgable about the vehicle. Thank you for the great experience.
Was not in the market for an Acura but needed a new car, was driving by the dealership, and decided to pop in. The sales person - Waldo Capcha - was informative, easy going, patient, and believed in the cars he was representing. The 2019 Acura RDX is one heck of an automobile - Acura really elevated their game with the 2019 model. The turbo and the technology are really impressive. Waldo and his manager John Nguyen offered me a fair price for a loaded Acura RDX and I appreciated the fact the price we discussed was the actual price I paid when I signed the contract. I have had pretty terrible experiences at car dealerships in the past so it was refreshing to work with folks who were professional, efficient, and had integrity. Highly recommend Waldo and the team at DCH.
The countless efforts and extraordinary help provided by Harry Jones, was nothing less than spectacular. He treated me as if I was family, and that helps a lot with the process of shopping for a new car. It's very hard to find someone you can trust, and in my experience with DCH, and Mr. Jones, I know I can always rely on great service and ample production on their part.
A1 SERVICE! I used to avoid going to dealers to get my car serviced cause of the overpricing and surprises of other fixes, scams, etc. This place is the BEST dealer I have dealt with, hands down! Haven't purchased from them yet, but I look forward to doing so after the long life of my TL :)
I had a great experience purchasing my car here with sales man Jaime Borja. He helped me through the whole process with ease and no rush. I was able to make a conscience decision with his knowledge. I would totally recommend this dealership and especially Jaime to my family and friends. Looking forward to visiting again for future services. Thanks again I'm one happy customer!
Salesman Barry and sales manager Anthony were both awesome. Made me feel "at home" and welcomed while negotiating and offering me a great deal on a new MDX. Thank you!
I had a wonderful experience working with Ruben and Tony! They were honest, responsive and extremely helpful throughout the buying process. It was a breath of fresh air- painless and quick- every car shoppers dream. Marie in Finance was also very pleasant and assistive. I look forward to my future purchases with DCH Montclair Acura!
This is my first car that I bought from DCH ACURA Montclair. The service there was exceptional right from the moment we stepped in. Robert colon helped us with the deal. He is very pleasant, friendly and honest. He answered all are questions and took time to demonstrate all the features. We were also helped by Hamad who is in finance. He was the friendliest of all.
I would recommend DCH ACURA very strongly for anyone interested in Acura cars.
I had nothing but the best experience at DCH Montclair Acura. Just when I thought there were no superheroes left, Walter Goldman comes along and disproves that notion. Walter did an excellent job with me and the financial terms of my preowned Acura MDX. While the rest of the country will be voting democrat/republican for the 2016 presidency, I will be voting Walter. Thanks again for the great experience and I look forward to purchasing more Acuras from DCH Montclair Acura in the future.
Beware of the salesman trying to sell you very expensive services that your car does not even need. Wish I did not go there.
Everything went well. Same day immediate appt which worked very well for my tire issue.Also got a oil change and tire rotation while there.
Steve Tedesco is a wonderful service adviser and a great asset to DCH Acura..
Haven't been anywhere near disappointed in my last service visits.
Professional service technicians and very helpful service liaison. Quick turnaround w/an appointment.
Our dealer, Barry, was friendly and knowledgeable. The dealership was organized and helpful. It gets busy so plan ahead.
Very professional talk to you and tell you everything that's going on keep you updated
The buying experience was made easy by Barry. I love my Acura. It usually takes me several visits to buy a car, but I felt no pressure so I made my purchase the same day. The dealership was friendly and the business manager Rick was very helpful. I would recommend Montclair Acura to others.
Excellent service provided by Victor. I have a 10 year old Acura and it has been worth having it serviced at the dealer. DCH offers me personal service.
I have been an Acura customer since 2002 and have been loyal to Montclair Acura since 2008. Walter Goldman is the best! There was no hassling back and forth. We always get a great price and are never pressured into add on's or extras! Great experience overall. And thank you Ann for the coordination of our appointments! Kris Ann & Ron Eglentowicz
More than happy to do business with Acura DHC, i had some concerns and the Sales manager Nitin Bassi help me to resolve them.
First time getting my Acura serviced here and won't be coming back, never had issues at other dealerships..waited over 2 hours for an oil change and a tire rotation. Made the mistake of going someplace closer, but next time it's worth going a little further
THE dealership. Planets apart from other dealership. Manager Shaun gem of person, extremely professional, courteous & very straight forward. Bought 3rd car from here, like a family dealership. I rate infinite stars if i can, sorry max is 5 stars only.
Paul Wong is a very professional guy and very helpful during our car buying process. It was very nice speaking with him. He is so knowledgeable and patient. Everything works well. All persons (Ann Morongell, Franklin, Luis, etc.) are very nice. Will definitely refer this place to my friends who want to buy a car.
My daughter and son in law spent a horrific six hours of the classic car dealer bate and switch. They waited nearly five hours for the so called finance manager who took the monthly amount quoted by the sales person and raised it by 75%, yes you read that correctly, seventy five percent after a five hour wait. The most abhorrent thing about this is that my daughter is a nursing mom, the staff at the dealership was well estate of this and essentially could care less that a two month old infant was also put through this ordeal. Shame on this dealership, for their heartless con artist attempt. Think seriously if you are going there.
DCH Montclair Acura
Oct 21, 2020
Doreen A Couch "It was a pleasure doing business with Acura. Walter..."
It was a pleasure doing business with Acura.
Walter Goldman was very good with us, he made us comfortable and made sure that we understood the process of the new lease. He was very efficient in making the entire process go quickly. Thank you Walter! We are happy with our new Lease. I would also like to Thank, Colleen Amirr, for setting us up with Walter and having us complete some of the paperwork online before we had
our appointment. She was wonderful. Thank you Colleen! Great Dealership!!
Great service! I got an appt same day to service my vehicle. Took less than 2 hours and was reasonably priced. Sam and Towanda were nice to work with. I will continue going here.
I bought my car here and the staff was amazing, but it didn't stop at sales I just completed my first service and it was as smooth as could be with 0 attempt to over sell services.
I recently came in for servicing for my car, as well as to have some recall items addressed. Mithun Seeblack greeted me and had my car serviced as smooth as possible. He explained to me about the process and everything that needed to be done with the car. He also found items that were faulty that caused other problems for my car that he took care of, which was great! What topped it off was that the car was done sooner than expected. I was very satisfied, as a customer, and would like to thank him and the team for doing a great job, as I will be a returning customer for my servicing needs and purchases here.
Once they have your money, they don t care. Twelve days and driven only for 5 of those days after I purchased my certified 2015 TLX I had a slow leak in one tire. I believe it existed prior to me purchasing the vehicle since the tire was low and required air before driving off the lot I came back to the dealership. At this point I would ve expected some kind of assistance with the cost of a tire. The nitro bronze tire package (third party) mandatory dealer add on at time of purchase did give me $100 off the tire. Also disappointed the tire had to be a different manufacturer but this was out of dealers controls.
Update: Thank you DCH Acura for contacting me, it looks like we can come to a mutual resolution.
If I were to give the Dealership a grade I would give them a B-, but our salesman was a Terrific A++. Thanks to James for making our car buying experience at DCH worthwhile. Otherwise probably would have walked a couple of times especially after spending some quality time with the woman in finance. All I can say to her is if you don t like your job let someone else have it! But Thanks again James for your extra effort and perseverance! Love my new car!
This dealership flat out LIED to us during our recent lease. We have had 2 TSX and we now have a TLX. The car is horrible and we were old that the dealership would absorb certain costs - they are now denying this. They have been difficult to get on the phone and we were told to "drive the car like a lease"? What does that mean?
Came in for service last week. Johnny I. was very professional and courteous when dealing with me.
This dealership must be doing great to her customer. People working here are courteous( nice coffee machine too). We got our new Acura RDX recently though we didn't served right away because of little glitch and maybe everybody is busy but once it got going the process was explained and disclosed by the finance guy named Jaime Borja in a very clear way. Tony karatzia (sorry if misspelled) you did great. A happy customer here
Friendly, professional and patient staff due to it being a Saturday I was there longer than expected. It was super busy so if you thinking of going do so on the week day.
Overall great experience.
Showroom is nice but not a Honda/Acura. I drive real performance cars Beamer, Benz, or A Bently lol
Very comfy renovated service area with WiFi, coffee and donuts. Staff is friendly and accommodating....service is performed professionally.... excellent dealership.
DCH Montclair is hands down the best dealer around. The space is beautiful and the attention was phenomenal. I highly recommend Waldo - he went above and beyond to meet my needs without wasting my time. The most pleasant car shopping experience I ve ever had. (I ve purchased 3 new cars in the past and I ve always dreaded the process.) Needless to say I will be coming back! Can t recommend DCH Montclair or Waldo enough!!
Awesome Everyone was upbeat and also want to thank Fred Hill for helping me through the whole process keep up the good work
DCH made a historically unpleasant and frustrating experience easy and pleasant. No sleezy, shady salesmen, per usual, Walter Goldman. was a straight shooter, accommodating and flexible. Manager Robert W. took time to oversee the process for us and both gentlemen were very helpful. Leaving the dealership wit 2018 RDX and a renewed perspective on buying/leasing a car.
Customers; when ever you see a great review with 5stars after a poor review with 1stars is obviously an employee of the dealership who us writing that 5star review. My experience was a terrible one. They offered me too low (thousands plural) for my trade in, despite what kbb states. Their reasoning was unrealistic. They do not care about their customers (treat you like they do not care or even want your business) and their cars are overpriced with flaws. They treat you like crap and all they doo is apologize after someone writes a bad review about them. "DCH SALES PERSONEL (Sergio) AND MANAGERS, you can take your scratched interior trim, dirty floor board and squeaky rootored Acura and stick it up your. ....!!
I NEVER write reviews because I just don't have the time to do so. However, my experience with Robert Colon at DCH Montclair Acura is one I must share! As a woman, I was a bit apprehensive to negotiate my first car lease on my own. I've always owned my cars, so this was my first experience negotiating a lease and I was torn on whether to stick with my BMW or switch over to an Acura/RDX. Robert Colon is not only professional, but he went above and beyond to ensure I got the best deal possible. He was friendly, understanding, and patient with my questions. At no point did I ever feel like he was only interested in making a sale. And to top it off, Jaime Borja was equally a pleasure to work with on closing the deal in reviewing all the specifics I had discussed and agreed to with Robert and explaining the contract terms to me. I can't say enough on how great my experience at DCH Montclair Acura was and I'm in love with my RDX. No regrets; they are excellent hands down and exceeded my expectations!
