Montclair Acura Reviews

Jennifer Hartos I want to say thank you so much for your amazing customer service at DCH Montclair Acura the last time I was there. You made me feel comfortable and kept me informed throughout the whole process and made my day more calmer. I wish I can give you ten stars. You were super professional and provided great service to not only myself but to my husband not only over the phone but also in person. You made it your concern to make sure we were happy at the end. I greatly appreciate you and all your help. I am so happy montclair Acura have you on board you are surely pleasant. Thank you again for everything.

Excellent service. May lease my next car from these guys.

Amazing service and it just seems to get better and better!

I'm in the automotive business and can honestly say that this was one of the best experiences I've had purchasing a vehicle.
Everyone I interacted with was professional, honest and courteous.
I showed up without an appointment on a very busy day. Barry squeezed me into his busy day and still made sure I received superior service.
Barry and Hamad both stayed way past closing to get my deal done which was really appreciated and not once did either complain.

I love my Acura's and now Love Montclair Acura just as much.

The worst dealer ever. They sold a car that had an accident that wasn't on the car fax, they didn't have the title and gave me 3 temp tags which is suppose to be illegal. I went in to get my warranty cancelled Jamie told me he did it and 2 months later I call the warranty company and he never sent the paper work. DO YOUR SELF A FAVOR AND DON'T GO TO DCH ACURA THEY WILL LIE AND SCAM YOU

Had a great experience buying a used car here today. They honored the price quoted on the internet with no additional fees / hidden costs ( not our experience with other dealerships who then tacked on dealer prep fees in addition to the standard document fee / taxes). They also did work on the car ( brakes, tires etc) so you felt assured you were buying a reliable car that hopefully isn't going to need any work for a little while.
Everyone was very friendly. We worked with Tim and Lora in sales and Jaime from finance. It was an extremely low pressure sale and easy. Would definitely buy here again.

This place i great and helped me get the best deal for my MDX. We have had 3 Acuras from this place and will continue to buy more just because of the service!

Very nice staff. Got lured in with a low mileage car, however car was junk. They also sell used cars but warranty was very short period and cars come from auctions.

I bought 2012 MB C-250 in Oct-2018 and Ron helped me and had good buying experience. But dealer is not willing to fix small small issues like small paint tough up jobs.

Let me tell you something, it s never fun process to purchase a car at any dealership but with the exception of Anthony Bollotta as my salesman! Very polite and professional especially in a time we live in now. He took every precaution necessary and his time to work out a deal which I am very happy about! I have never dealt with such terrific dealership and the team they provide! Very professional and warm welcoming dealership.!I highly recommend them and Anthony Bollotta for making a deal come true! Thank you guys again. Will also service my new TLX here as well!
Ciao,
-Cheech

This dealership only had one used Acura that just didn't seem to compare to others, apples to apples.

I usually do not do any reviews, but ACURA DCH MONTACLAIR deserves for everyone to know how amazing everyone is there. This is my second time purchasing a car from them and there is nothing I can say except ALL AMAZING things. Jonathan IS AMAZING. He is not your typical sales guy that stands over your shoulder and hounds you down. He gave us all the facts,numbers and let us decide on our own. He called us to see how the car was doing a couple days after.
When my plates came in they called to let me know that they can be picked up but because of my schedule they told me they can over night them.
Jonathan is your guy to go to . Will be seeing him when its time for my next car 100%
BEST DEALER I HAVE DEALT WITH THUS FAR!!

Richard at DCH was such a pleasure to work with! Not pushy at all but still informative, so attentive and answered all my questions with a smile. After I decided to lease, he followed up for everything I needed. They were super fair and accommodating from start to finish- couldn't recommend these guys more!

I was tired of my BMW and was looking for something new. After meticulous searching the web and reading reviews, I came in here to inquire about the 2015 Acura TLX. At first sight let me tell you this car was gorgeous, it reminded me of the Sonata, but this is definitely no Hyundai.

Anyway, I had called ahead of time and made an appointment to see Annabelle. She answered a few of my questions over the phone and surprisingly was very knowledgeable about the car (I guess it is her job). When I walked in the showroom, she was there to greet me with a smile. Let me add it was a sincere genuine smile, nothing like those smirks that car salesman or should I say vultures give at the smell of fresh meat. She offered me coffee and made me feel welcomed.

Shortly after talking for a bit, I felt like my guard was down, not in a bad way, but in a good way. She really was looking out for my best interests and gave me several options to meet my needs. My lease is coming to an end and I am eager to get out of it and get something new. The staff and everyone at Montclair Acura was very pleasant, friendly and knowledgeable. I will def be stopping by here soon and making a purchase as soon as my lease ends. I cannot wait.

It I could give this place a zero I would. The most unprofessional rude service people I ever met in my life. I purchased an extended warranty and the service person tells me nothing is covered. She was nasty and unconcerned about any of my issues. She just wanted to charge me $500.00 for a transmission flush that may or may not fix the problem. The service tech was just as incompetent. He continued to deny there was any problem even though 2 of us were in the car and could feel the transmission slip. The only helpful person in the entire place was the the man i purchased the warranty from. Kudos to him for his honesty. He was a 5 star employee. The service staff was a disgrace. Never by a car from this dealership especially a used one!!!!

I have been leasing vehicles for over 25 years and have never had an experience as poor and as aggravating as this one. The car itself is fine the mistake I made is walking in the door. I have little tolerance in my life for dishonest people. Maybe I can get a phone call back by the General Manager would love to have a chat with him.

Customer Service is terrible! I ve called several times to speak with someone in the Finance department and left messages with no return call. The last time I called I was hung up on. Very unprofessional!

My wife is the owner of a 2013 Acura MDX. She went today to the parts department to pick up a simple air filter. The dealership charged her $49 which is almost double the price of the OEM part online. Also, I called around to other dealerships and the prices were considerably lower. Talk about price gouging!!! Unfortunately, the item can not be returned due to Covid 19.

I wish I could give these guys 10 stars for Customer Service --- Especially Tim Hlavenka who goes above and beyond whats required of them. They put my convenience above everything... 5-star treatment all the way!! Right from the day of the purchase, for which I did not have to leave my driveway;... to fixing a minor issue for which they picked-up my car from the train station, repaired it and dropped it off before I returned from work. And another time, when I hurt my car door, they picked up my car, dropped off a loaner and were with me on the repair and claim process the whole time. They even worked with my car insurance company saving me time and hassle. I cannot say for sure if its Mr. Hlavenka or the full dealership is that amazingly helpful... but I am very thankful for their service!! They set a new standard in Customer Care!

Service department is good but sales is pretty bad. They mislead you into buying their $1000 service contract when you only need to do oil changes for $40 like 4 times. They will tell you its needeed because the service is very expensive. So be very careful dont let them bs you. And they give you ridiculous prices on a lease to see if they can catch you offguard if youre that stupid. But the service guys and gals are professional. Dont buy a car here but do service it!

Most Dishonest Dealerships in North Jersey. I have spoke with manager Robert and make a deal over the phone. $393 a month lease with $1678 down on singing. Once I was there, price went up to $450 a month. Wasting my time. Don t wast yours.

Was ok, sort of a wait but always appreciate the complimentary wash.

DCH ACURA IS THE BEST , I Had A GREAT experience at DCH Acura Working with MIT He have outstanding Knowledge when it comes to Service MIT Help me with all my Questions and Options for my Car service and was Very Professional Thank you

Tony K was excellent to work with. Very helpful and professional. He made the whole process easy and fun!

As a surgeon used to precision and excellence, I would put these guys at DCH at the very bottom of the pack. Place is flashy but no heart behind the scenes. All about the money, no integrity. Showed up for a confirmed appointment, waited an hour, and they had no clue why I was there. No effort to make things right. Managers could care less.Would never deal with these guys.Perfect example of what s wrong in business today, this place needs to be defibrillated!

Walter is amazing! We were lucky to have worked with him... I cannot recommend him and DCH enough. He's patient, kind, funny and not your typical car salesman. We shopped around a lot, and an Acura wasn't a top choice - but working with Walter changed our mind about the service and solid reputation of Acura. He goes above and beyond for us - as does everyone we met here.

Salesman Berry was awesome. Helped me out top to bottom what I needed from a dealership and the manager Hamad was very polite and treated me very nicely. Overall you got 5 out of 5 guys, thanks again

Best service department I have ever experienced. I drive out of my way to go to this dealership, and only when Jason Bochner is working. If you need your car serviced, ask for him! If he went to another dealership, I would follow him there.

Thanks Barry, Hamad Paul and Barbara for the amazing experience in this location. I feel confidence and welcome, you guys are the best, and happy with my new Acura IXL the process was easy and faster

My experience was amazing, they were honest about everything. I was highly satisfied, and got the deal I wanted. Thank you Walter Goldman, you were great. I will definitely recommend family and friends to this dealership.

I'm very happy with purchasing experience in DCH Montlair Acura. Tony Karatzia could not be more professional, helpful and accommodative. Employee here are all very friendly and attentive. I would definitely recommand this dealership and Tony to my friends.

Worst service and dont go there. They tell something on phone than dont give you when you go there. Waist of time

Came in after speaking to Sandralie online. Wonderful car buying experience! Everyone was so kind and helpful. Hamad in finance helped make my trade in to new car transition so easy. (Also clean, very clean). Definitely recommend.

I bought my RDX Advance from this dealership and would absolutely recommend this dealership to my friends and family in a blink, especially Harry and Colleen. They are really gem of the sales professionals - they offered the right price to begin with - and helped me choose the car and options without any sales pressure and offered very honest upfront advise throughout.

Couple of examples of truly outstanding sales experiences with Harry - Since it was quite late(1030 pm+ at night) while picking up my car - and my daughter was getting impatient - Harry in fact drove down to our home next evening to elaborately explain all the features of the car for over an hour. Additionally he added his phone no in the car favorites - so that I could call him anytime if I needed any help. That's going above and beyond the call of the duty and offering an experience I am gonna recount forever.

We walked into the dealership at 7 pm on a Friday and Waldo immediately greeted us. He asked us how he could help us and immediately got to work. He brought out the car we requested and answered any and every question we had for him. This was our first experience at this dealership and he left a lasting impression. Will definitely purchase my next Acura from here as well.

Robert colon helped me out immensely! Definately will be seeing him again in the future for my car buying needs!

I used to take my Acura here. They did a good job for the most part but there were a few times that I would go in a a certain problem, like a tire that would slowly deflate, and they would rotate the tires and tell me that they checked everything and that I was good to go only to continue to have the same exact problem with the tires.

I've had my car 2 months now and this dealership, particularly Tony Karatzia in sales, has made, and continues to make my new car experience a good one. Tony is very knowledgeable, patient, not "pushy," and continues to be courteous and accommodating!

love the service over there, Paul Wong was great, the way he treat the customer and going over the car with me was a great help. will see him again when I buy another acura

The entire team of DCH Montclair Acura are amazing!!!! special shoutout to Joel who helped me purchase my first car on my own... thank you!! You the best:)

Bought 2016 New Acura MDX. Sales consultant Walter Goldman and Internet Client Advisor Anna Galarza very helpful and friendly. They exactly sold what I wanted. I would recommend both of them. They are the best.

Had an awesome experience would like to thank Fred Hill for making my car buying experience very pleasant he was very knowledgeable and straitforward

So I am not mechanically savvy at all, and when I needed help with my car, Mit took great care of my car and in help explaining the entire situation to me. I had an excellent experience at this location and I would come back here just to work with him. Thank You Mit!

Thank you DCH for a great experience. It was a pleasure working with Tony. He is very knowledgeable in all of the cars and found what would work best for me.
Best Acura dealership by far! Thank you Tony and DCH.

I was dreading having to go into a dealership to deal with a car salesman due to previous experience. When I started dealig with James it was like a ray of sunshine. I have never met a more friendly, knowledgeble and proffesional car dealer in my entire life (and I have been around for a while). I started shopping at Acura and was planning to visit Ford and BMW after that. Needless to say James impressed me so much that I decided to buy my car immediatly and never visited the other dealers. At NO point during my buying experience I felt pressured or intimidated, he explained all of the fees and gave me all the information that I needed going over all of the paperwork line by line making sure that I understood everything that I was signing. He made sure that the MDX I purchased had the running board I chose put on right away and it was prepared and ready to go when I arrived to pick it up.
This experience has left me feeling there is still hope for car salesman all over. I will tell all of my friends and family about this and will recommend DCH and James to anyone that I know that is in the market for a car. Thank you James for your great work and I'm truly happy with my new car.

Price increase day of pickup? Not cool, got Open road in Wayne to honor the price that we agreed on at Montclair... and dude was charging me 10 cent a mile on the return lease, I was over by 4500 miles. He had the sale but he got greedy. #helagreedy #dobetter #lessonslearned...

The Service Department Advisor Victor is thorough, understanding and professional. He is straightforward and I appreciate that. Somethings can wait and some can't. He was helpful with the recalls on my MDX from beginning to end. I received a free loaner and I didn't even buy my truck there but I've been getting service there ever since. I highly recommend their service department. They honor other competitor's coupons and no hassles.

DCH Montclair Acura has an excellent reputation concurrent with the great reviews and positive feedback I have heard about this dealership. My personal car buying experience with Mr. Wong has lead me to refer friends and associates in which I will continue to do so, hence I would clearly suggest to request his assistance in purchasing or leasing. Paul Wong is the most superior, knowledgeable, informative, thorough, patient, kind and genuinely amazing Sales & Leasing Consultant.
Thank you DCH Acura and Paul! My Best!

Great place. Awesome people. Tim was a lot of help

I have always had great service but this time I felt like the young lady service advisor Latoya truly was friendly and valued my business. She went out of her way to make sure I had a loaner vehicle ready so I could make it to work on time and she assured me my vehicle would be ready when I got off but she called me to let me know it was ready sooner than expected. I will highly recommend this dealership service to my family and friends, keep up the good work DCH and Latoya...THANKS!

This place has employees who are very rude and try to take advantage of people who do not understand the specifics of thier vehicle. Me and my grandma had made a promise that if they ordered a part for our vehicle then we would buy it but they had ordered the wrong part and made us pay a third of the price for the right part.

I bought a new car here before Xmas, I ve shopped at other dealership as well. I chose Montclair, because of the excellent service of the sales rep Paul Wong. He was very knowledgeable and patience with my husband. He spent a great amount of time explaining to us about the car and gap insurance. This is a great dealership.

Spoke with Coleen over Sales for a new MDX. I don't think she should belong in the Sales department with her tone of voice and her attitude.

Walter helped me with my first lease with an ILX and was amazing. Now that I have a 2 year old I needed something bigger and he helped me transition with my next lease into an RDX. Love the cars and love the service !!!! Must ask for Walter he's extremely patient and very genuine.

We could not reached a deal but overall experience was good.

Great customer service ! Excellent experience from the beginning to the end !

Great service from DCH Acura. Thank you LaToya for providing me great and fast service.

My husband and I are sitting at the dealership waiting to trade our car in. They knew we were coming from out of state and we told them we would be coming that day and gave them an estimated time of arrival. We have been waiting 2 hours. This customer service is unacceptable. One gentleman that was helping us was nice, but it doesn t excuse the amount of time it took to complete the transaction. He told us only 10-15 minutes more , we waited another 30 min. Glad I will never have to deal with this again.

In the past, I have used DCH Acura service for years and found this was a reliable dealer with reliable service. In Oct 2020, I Visited the dealer again for service. The receptionist is a new person, Latoya Davis. She cheated on the service price by at least 100% ( I later founded it out). I was very angry about this activity. I will take next step.

When you schedule service with this person, be very careful, or try to avoid this person.

My family has purchased several cars from this dealership. Their service is always outstanding from start to finish whether it is purchasing a new car or going in to get your car serviced. Ann M., an employee of DCH, will take care of you from the moment you walk in door and will treat you like family. I recommend this dealership to anyone who is in the market for a new Acura!

Really great first time impression! Had to get some parts for an Acura, being that it is an older model, I knew it would take some time. And the advisor in parts, Kevin, was a great help. Gave me a printout of the area of the car I was working with so I can get exactly what I was looking for. He was extremely helpful and even was able to give me a time frame on when these parts would be ready for pick up. Very clean show room, everyone looked ready to help at a moments notice. Great dealership!

Great service experience with Barbara and Fred. I went to return my lease and they both were very professional and helpful. Also had previously worked with Paul and he is very knowledgeable and professional as well.

Hamed and Jones were great to work with. Was very comfortable with them and they made the deal fast and professional. Highly to recommend, very satisfied.

First came here in 2015. Our lease was coming to a close so I explored other car options. Unfortunately I went to a place where I encountered the worst stereotype of car sales people (cough:cough Maul Piller Honda). That experience helped me better appreciate Walter and the courteous and respectful team at DCH Acura. I called Walter, told him I wanted a switch out for a new model, told him my preferred price points, and without wasting time or playing games he got me exactly what I had wanted. It was so easy that I paid the deposit over the phone.

These guys are a class act. And you can tell the folks here aren't putting on a show--they're happy, and have a good time at work (we got to witness them playing around as the dealership closed).

Lora Moore and Anabelle were very helpful right from the beginning. They were direct and knowledgeable. Clarified any questions that I had. It was a pleasure doing business at DCH Acura of Montclair. I was satisfied with the deal offered for my 2020 MDX, but most important, the treatment I was given.
I highly recommend dealing with this dealership.

I service my Honda at DCH Montclair Acura. Jason Bochner always makes it a pleasant experience for my husband and I. I recommend going to see them for service on your vehicle! thank you for all your help!

Purchased my 2020 Acura RDX A-Spec from this dealership only because of Joel. Thank you Joel for making my car buying experience a pleasant one.

Disappointing experiences, considering it is an Acura dealership. Their certified cars are not in good shape - brakes were toast on the car I went to see. They did not offer to fix the car to safe condition and did not offer price negotiation. Offered us lowest trade in appraisal by thousands!!
Found a dealership that met our expectations and purchased a car right away.

Lora and Walter made the process of buying a new car extremely easy and a great experience. The whole dealership is a model of what customer service should be. The whole staff is very helpful and friendly.

What a joke!, I called ahead to see if they had the truck I wanted. Customer service girl confirmed that the truck was available. I drove 2 hours to trade in my car and buy the truck. And guess what, the truck was sold a week ago! I dont understand how In 2018 a dealership can make such a dumb mistake. Absolute disappointment.

I called Walter Goldman on a Friday evening at 5PM not thinking I would catch him. I explained what I needed, he located two cars he knew I would be interested in, asked me if I can come the next day by 9:30AM!!! This dealer - DCH Montclair Acura has very professional and skilled sales people. Lora Moore in Finance completed all of the paperwork - electronically and on paper (for NYS DMV) with precision and a smile. No high pressure sales tactics, 2019 MDX Tech Package is awesome!

I'm speechless when it comes to DCH Montclair Acura because I had a wonderful experience. The staff made me feel warm and welcome with out the hustle and bustle. LaTonya Davis was very tentative to my needs, her customer service skills and her warm personality made me feel like I was part of the Arura family. Every question that I needed to be answered she went step by step with me. I love love my purchase thanks to Latoya

Look For Robert, great guy got me my first car when i was looking for one, Great customer Service

Look for Paul Wong, he's a great and honest man! I went to multiple Acura Dealers before decided to go with DCH Acura!!!!!!!!!!!!!!!!!!!!!!!!!!!

After a long day of wasted time at other dealerships Lora and Al at DCH Acura helped us close the deal with so much ease and convenience! I will never start my search anywhere else!

Seems like an honest dealer told me everything I needed to know answered all my questions was very nice I would recommend this dealer

Been to several Acura service departments around the area and DCH Montclair has been by far my best experience. Victor Rodriguez was extremely helpful and courteous. I would recommend this dealership to anyone who owns an Acura!

The salesman, Abdullah Rahmoun, was quick, efficient, resourceful and very knowledgeable. Him and Hamad Matari (finance) also helped me get a better insurance deal due to their connections and expertise. I had excellent service. Would definitely recommend them!

I went here to purchase a used vehicle. While the deal didnt happen I consider the salesman Paul Wong a respectable gentlemen. He never used pressure tactics and did all he could to make the deal work. I would recommend this dealership.

Victor great customer servicei its always a pleasure

I made an appointment, arrived 20 minutes early and wasn't acknowledged for 30 minutes after checking in the receptionist. Then I leave my car and no one calls for updates or anything. I texted the number the service guy gave me... ....no reply. When 6pm arrives and i get worried because no one called the entire time.... the service guy is gone. No one had paperwork on my car and told me the vehicle had not been seen by a tech due to timing. Please note, I dropped my car off at 1:40 and picked it up at 6 ish. So I left with no idea what they did or the outcome. The next day, around late afternoon, the service guy finally calls stating my car was seen but his explanation was vague. Just something to get me out of the way. Now I have to pay for a second opinion. My experience was horrible this time.

Bought a car here during the Corona. Things went smoothly and wasn't charged lots of extras.

I got the Acura tlx from Paul Wong, I had a very good time working with Paul! He didn't tell me anything that I don't need, tell me what I should need for the car and what I don't need, didn't up sell me anything that is useless. Very honest and I thank him for that!

This is the worst service,,I went for my oil change, and hour and thirty minutes later then came to me to ask me what do I need, because ,,when I signed out at 11:17 am and they came at 12:45 pm ,,

From prompt road service through battery replacement Montclair Acura provided expert, courteous, professional service.

This is the 5th car that we purchased at DCH Montclair Acura. We always go back because their sales department (as well as service department) is great.

Be super careful when you doing service here. I can't believe even the service department is using 'bait and switch' technique. I made a phone to DCH Acura regarding a service of my MDX, they quoted $299 for doing service 3 and service 6. I think the price is fair so I came to the dealer. The service advisor first shows me a receipt of the maintenance which is $299, I sign up my name and gave her the key. After 30 minutes, she called me saying the previous quoted price was wrong and that's for a older model and for mine model it would cost much higher. It was in a middle of the maintenance so I have to agree the unreasonable price change. I paid nearly $600 in the end. It was a very unpleasant experience doing service here. BE CAREFUL!!

Thank you Acura of Montclair, NJ!!! I am so in love with my new ILX. Richard was so awesome and listened to everything I wanted and made all the numbers work. I would suggest this dealership - amazing customer service! They have me for life!!! Go see Richard ASAP!