I had a wonderful experience at DCH. Tony was very nice and patient throughout the process. He was able to advise me for the proper model for my needs. I am now comfortable in my new car! It was a pleasure doing business with him. I have already recommended Tony and the vehicle to my friends. Thank you DCH, I will be coming back again!
We searched private sellers on the internet and visited a variety of local auto dealerships but found the best price and best overall quality for our daughter's car at Montclair Acura. We were not seeking a top-of-the-line new model but were treated graciously and it was clear that our salesperson, Tony Karatzia, cared about the vehicle and about our daughter's well-being as its owner. We were also supported through the purchase by Paul Wong and Hamad Matari and came away with a strong sense of trust in the dealership's staff overall.
Everyone at the dealership was very accommodating. They even delivered the car to my driveway due to my work obligations. Thank you Hamad and Robert, for the delivery!
Waldo really helped me both perfect porshe for good deal!
I m enjoying,thank you Waldo for help and service!
We purchased my new car at DCH Montclair Acura and couldn't have been happier. Keith Mickens was so accomodating and and helpful. I would highly recommend this dealership.
Very good attention and kindness..the very elegant and comfortable reaction areas ..
I would like to thank DCH Montclair Acura for all their help with my new car purchase. Especially Anthony Bollotta, he went above and beyond to help us with our new car purchase! I highly recommend this dealership! Thank you again.
I recently leased a 2019 Acura TLX from Montclair Acura. Unlike other dealerships, my experience there was 100% positive. I was assisted promptly and the salesperson who assisted me, Lovena Sangiovanni, did not try to pressure me into any particular decision. She fully explained my options, discussed the pricing and was very knowledgeable about the features of all the models. Once I made my decision, the manager, John Nguyen and the finance rep, Hamad Matari, made the price negotiations and the paperwork very stress free. Lovena had the car ready for me on the pick-up date and she fully explained everything I needed to know about the car. I strongly recommend DCH Montclair Acura and in particular Lovena for anyone seeking a new car.
I had an overall great experience at DCH Montclair Acura. I was interacting with Fred Hill and he was great to deal with. He was very knowledgeable, and very pleasant to deal with. There was no hassle at all, when I purchased my vehicle. If I know someone that wants and Acura, I would send them his way.
K Lewis
Buying a car on New Year's Eve sounds like a hassle. Not at DCH Montclair. My wife was in need of an upgrade so we did some research online and found the 2014 Corolla. Walter and Hamad were professional AND fun to work with!! I will definitely be doing business again with DCH and look forward to working with such a wonderful team
I was quite pleased with how this dealership operates! Very straight forward through the entire process. Tony made the whole experience purchasing a car a pleasure. I also dealt with the General Sales Manager Nitin Bassi. I was immediately impressed by his professionalism. Highly recommend this dealership!
I have been leasing Acura s for the last 16 years, and Walter Goldman has been my salesman for every lease. He is very knowledgeable and friendly. I have recommended him and DCH Montclair Acura, to several friends and family members. Another reason I have chosen DCH Montclair Acura is their service department. I find they are very thorough and pleasant to deal with.
There is only one word that can describe my experience at the DCH Montclair Acura Dealership and that word is "wow".
I was fortunate to have one of the best salesmen, Jonny Liu, I have ever seen in my life. My wife and I went into the dealership to merely browse for a new family car but I walked out purchasing a new 2016 Acura MDX.
He provided great information in regards to all the models we were eye shopping on, but most importantly provided great advice and recommendations for each model we considered. Needless to say my wife and I were very happy with our selection and highly recommend not only this dealership but also this salesman! He knows what he is doing and you will feel great walking out!
As a single woman who has never purchased a used car from a dealership I couldn't have been more surprised by the excellent service and guidance by the entire team of DCH and especially the salesperson Tony Karatzia. He was patient, informative, answering all my questions about the car and the process. I never felt rushed nor pressured. More than that I was only interested in purchasing a car that was probably less than a third of the cost of their regular Accura cars, and yet i was treated as if i were buying an equally expensive model. I specially liked that there were many women employees like Alyssa Hrubash, and that the courtesy and respect extended to women buyers. The financing person was diligent and superb, Jaime Borja, and Victor Rodriguez in the Service Department made sure as well that all was taken care of. All around a great experience. Who knew buying a used car could be so much fun!? And relatively stress free. Thanks you DCH!
Made the car buying process very easy. Customer service is on point.
Barry Katz and the entire team at Montclair Acura were an absolute pleasure to deal with. They have made me a customer for life and I will certainly recommend them to my family, friends and coworkers in the future.
DCH Montclair Acura is by far the best dealership in New Jersey! My experience was phenomenal. The sales process went very smooth, no hassle or pressure. My sales consultant Waldo was very professional, courteous and knew the Acura brand very well. I had all my questions answered and even got a great offer for my trade. John the manager was very friendly with superb professionalism. His kind and welcoming demeanor made me feel very comfortable.
Hamad in finance was amazing! He made the whole financial process fun and explained all the paperwork I was siging in full detail. I will definitely come back for my second Acura once my lease is up! Thank you Waldo, John and Hamad for an AMAZING EXPERIENCE!!
I initially started discussions with Lora Moore about 2 months ago but couldn't finalize a deal since I had about 3 more payments on an existing competitor's lease. I decided to finish the lease out and restart discussions later. 2 months past and Lora was able to restart discussions with me and we were able to work out a great lease deal on a 2018 MDX. Throughout the whole process, Lora answered all my questions and was able to put me at ease concerning what it would be like to be an Acura customer (I have owned/leased Mercedes, BMW, Audi in the past). Even when Lora was busy or out of the office, Ann was able to step in and help out to make sure I was making steady progress. When it came time to financing, Hamad was great and we spent some time chatting about good airlines to fly for international travel. All in all, DCH Acura was a great experience and the whole team came together nicely for me to complete the lease agreement. I expect a similar experience a couple months from now for my first service!
I am recommending this dealership to all my family and friends!!!
Purchased a used chevy traverse. I can not say enough about how amazing Keith and the staff are at DCH Acura! I came to them in a bind needing a new car ASAP. They could not have been more friendly and helpful. They gave me a fair price for my trade and the whole process took less than 2 hours from test drive to deal complete with keys in hand. Which if you've ever purchased a car you know is super fast. If you're in the market for a new or used car I highly recommend DCH. You will not be disappointed! I'm so happy with my "new to me" SUV.
They did not stand on their word. Stated that they would charge a higher price for a 2000 Infiniti G20 if they had to make some repairs, or do a 35 point check. They also said that they would charge a lower price if they did not do a 35 point check and no other repair than an oil change. When we returned to the showroom, we were presented us with an invoice for a bulb replacement that read N/C. They had also done a 35 point charge, or so they said, and were charging that to us as well. Overall, $250.00 more was added to the price for this car with over 120,000 miles. Kelly stated that they were already $850.00 over the true value of the car. This was before their dealership charges! Found them untrustworthy, and uncaring towards me as a customer. "Bad Carma".
I have bought 2 MDX's from DCH Montclair Acura and will surely purchase my 3rd there. Have always dealt with Jose Lardizabal and if anyone is interested in any Acura, he is the person to see. Montclair Acura delivers professional service ... always exceeds my expectations. Highly, highly recommended.
Top Notch Facility. I've had nothing but great experiences anytime I've had to utilize DCH Montclair Acura. Melissa in service is amazing!! She keep me posted on the status of my vehicle throughout the process of the repair. The actual service rep, I have an issue with which is why this review didn't receive 5 stars. I need to have a plastic reservoir cap replaced, it is clearly broken. This was one of the main reasons, I was bringing the 2006 TL in for service. I'm not going to throw anyone under the bus, I will assume as much responsible for the miscommunication of the cap not being replaced. If you refill the coolant, from doing a radiator flush. I think you would notice a broken cap. It was listed on my invoice as being requested to be replaced. It wasn't. That was a great disappointment. I will continue to use DCH because overall, they rock and with staff members like Melissa, they have to be doing something right!! I should be picking up the replacement part today. Thanks again, Melissa......YOU ROCK!!!
We had the best car buying experience, really. I was first helped by Colleen who is the internet sales person and was so kind and patient answering my emails and phone calls in a very professional manner. She regularly followed up with me which showed their eagerness to win my business (and it worked) unlike some dealers where they have the "don't like it, then don't buy" attitude. Then she introduced me to John Nguyen, the second best part of the process. John was professional when discussing the price that he gives you assurance and trust (I truly don't see that in many sales people). Now the best part, was meeting with Waldo at the day of purchase. He is very patient and professional because, I admit, we were quite demanding customers but he accomodated everything for us. It was a very busy day and we did have to wait for a while, and I am sure it must have been a dreading day for these people as well, but Waldo seemed very happy to work with us. I highly recommend working with Waldo. Thanks to Waldo, I would definitely do business with them again. I mean, what are the chances to meet with 4-5 different people (including the finance officer Hamad and NSX specialist Harry) in one dealership and enjoy working with them all at the same time, right?!
Great experience buying a certified used MDX. Barry Katz was my salesperson and was very easy to work with. I high recommend this dealership and Barry!
Friendly and knowledgeable staff overall. Lora Moore is especially great.
I have been extremely pleased with the service from DCH Acura in Montclair NJ. Their senior sales consultant Jose Lardizabal was excellent. He made the process of purchasing our vehicles painless and fu.
They changed a lot from the past, especially the service department.
From beginning to end, Rich Morales was professional, friendly, helpful, informative, patient, answered questions completely and offered additional or alternative possibilities, went over technology questions in depth, and offered follow up and additional assistance when needed. Inspired confidence in the car and in himself and the dealership. I perceived many of those same qualities in others I met who helped with my purchase of my Acura RDX.
I came in to buy a CPO Acura TLX. I ve had bad experiences at other dealerships so I was apprehensive of the whole car buying process. The staff at DCH were so helpful and courteous that I m actually looking forward to my next car purchase. Hammad made the whole financing process so easy and was professional through the whole process. I would recommend DCH to anyone looking to buy a new or used car. I even stopped by the service department to get an oil change and Victor went over the all the monitoring systems in my current MDX. Turns out I didn t need to get the oil change, but he still took the time to explain all the ways the MDX is monitoring the different fluid levels and when I could expect to come in for service.
Beyond happy with the service I was provided! Joel Alcius was a pleasure to work with -- he was professional, knowledgeable, took the time to explain everything, and helped me get the best deal possible. He made car shopping less stressful, and he was very understanding as to what I was looking for. Overall, I had a great experience with this dealership and I will definitely be a returning customer. Highly recommend!
Had a great car buying experience. I bought a used 2010 TSX and was given the vip treatment as if i was buying a new NSX. Annabel assisted me in the car buying process and I have to say it was the most stress free buying experience. Not once did I feel rushed into something or feel as if i had to have on a pokerface. Hamad finalized the paperwork and he also took the time to talk about my finance options without me feeling lost. I would definitely recommend this dealer to family & friends.
Victor in service was very nice and patient, everything was excellent. He took care of all my needs. I would highly recommend this dealership for service. Ask for Victor in service, he will take care of you like family. I will be returning for my future service needs--I would not go anywhere else. Thanks again Victor! You deserve a raise!
Very knowledgeable sales people.Would definitely recommend them if you looking for pre-certified Acuras.
My experience with this dealership was seamless. Upon my 1st visit just to look & get an idea of vehicle sizes, I felt no pressure. I initially encountered Keith Mickens that day who answered a few questions and was extremely personable. I made the decision to return and deal only with Keith due to the ease of that initial non-sales interaction. The rest of the leasing process with Keith was easy. The process of finalizing the finances with Al Reci was also easy & friendly. I appreciated Al s patience in wrapping things up as his last customer of the evening.
I was completely pleased with the hospitality Joel give me,, Made me feel at home... I'll definitely recommend anyone to go to Montclair dealership and see Joel...
My family has purchased five (5) cars from this dealer. Recently we had a service issue with one of the vehicles. The service department was rude and unprofessional. When my lease term is up, I will be going to another Acura dealer. You lost a good customer.
LaToya Davis (Service Consultant) is knowledgeable , sincere, and professional. Thank you for providing an experience that was trustworthy and straight
I would definitely recommend DCH Acura if you are looking for a new or pre owned vehicle. The dealership itself is really nice and very comfortable. All the staff we interacted with were friendly and helpful. Our salesman, Tony was great. He was friendly and he made the whole process really easy. Barbara at the Reception desk was awesome, they could not have a better person greeting customers. I would go back just to hang out with her, LOL. We bought a 2017 Acura ILX that was in amazing condition with a fair price.
Got a flat tire and this was the closest Acura dealer for the tow truck to take it to. I usually go to Open Acura of Wayne where I purchased my car, which I will always love but I m so happy to know all Acura dealers are AMAZING.
I decided at the last minute to buy a new car after previously doing some research and internet shopping and deciding to put it off for about another year. Tony and Hamad worked with me to put together a competitive deal on my 2nd vehicle from DCH and we had some laughs along the way.
I went car shopping with my sister in law yesterday and would love to share our experience at DCH Acura of Verona. As we walked into the show room we knew exactly what we were looking for.. as we stand at the desk, this polite older man - Robert Westervelt - asked if we were being assisted, we answered no and he kindly asked for us to have a seat that someone will be out to help us in a couple of minutes. Shortly after, Robert introduced us to Ron Morera; Ron was assigned as our client advisor. Ron was excellent! Ron worked with us and fought to get us the best deal! He really made sure we were able to obtain exactly what we wanted.
THANK YOU! Thank you simply because the service you have provided exceeded my expectations! Not only were you guys approachable, you were understanding and easy to talk to. I ve had my fair share of purchases and experiences at different car dealers and this has to be the most memorable purchase for the books.
I bought a 07 Honda Pilot on 7-30 I pick it up 8-1 I drove home nice ride 3 days later problems stating happened bad Brakes, front tires, front wheel Alignment; full Details. It looks they never inspected this truck . I when back on 8-8 to get my registration a i told the Salesman that If he can fix the 3 break light. At least;He told a Manager .The manager told me that's nothing that he can do that i bought as is ; after i spend 1000+to get in right ,how much a third brake light goes for; Thank you DCH MONTCLAIR
This place is consistently a terrible experience. 3.5 hours for a service that they said would be 1 hour. Same thing happened last time.
Brought a new TL from Paul Wong. Great experience; he was very helpful and took all my needs into consideration. I will definitely recommend Paul to my family & friends.
Very difficult place to work with. As vehicle transporter we were asked to pick up a vehicle for another dealership and were treated very unprofessionally by a person named Aida. We have given plenty of notice before we were coming to pick up the vehicle, still it took over 3 hrs for someone to come and help us.
Be aware.......
We hope this review will help someone else trying to get a vehicle from this place.
Everybody here is very friendly, behaves nicely and Samantha from sales she gave me a 5 star customer service,describes everything in details and clearly & Kevin from parts is very nice guy and makes everything understandable with explanation.
5 start service by both Samantha & Kevin
Although I am satisfied with my purchase, the customer service department is awful. It takes forever to get anyone on the phone or to receive a phone call back after being promised that your call would be returned and concerns would be addressed. I was told my car would be fixed and after leaving the dealer after 3 hours they failed to fix what was needed. I fixed the issue on my own and I am very disappointed with the customer service I received. Was a good place for a sale, but anything after that...good luck!
I came to this dealer and it was really helpful. I had the help from the service advisor johnny. He helped explain my car problems. I like it here and will return.
Great place to buy Acura, got most cheap deal than Costco price!!
The best car dealership I have been to! Ask for Paul or Hamad. Very honest and very thorough!
Thank you Tony for all of your help! I couldn't be happier in my new car.
I recently went to DCH Montclair Acura based off of a recommendation from a coworker. My father had just purchased an Acura at another dealership and I had every intention of going back. We went here just to get some pricing, and immediately were greeted and treated with such respect. I began my car buying process with Lora Moore, and I cannot stress enough how amazing she was! From the beginning, she listened to what I was looking for, made recommendations based on what I told her, and worked with us to get the best price. She never pushed me into purchasing immediately, and once I made the decision, she made the car buying process so incredibly easy. She was very knowledgable and never tried to persuade me with anything else. Buying a car can be a hassle, but Lora took the stress and anxiety out of it. We will definitely be back in the future, and I definitely recommend Lora to all for a great car buying experience!
I was very impressed by both Mr. Wong and Mr. Nguyen. They made our car buying experience an excellent way to spend our afternoon. Their knowledge in knowing the product and the needs of their customers was noteworthy. Even when my wife and I weren't sure about the product, with confidence, they insisted on us test driving other vehicles, to compare and understand what their product is worth. We took their advice but found ourselves coming back to them and they remained professional throughout the process. I commend them and their staff in making us feel right at home and being professionals. Thank you!
Fred provided us with excellent service. Amazing quality and selection.
Paul wong. Very helpfull. I bought several cars from him.I highly recommend him
Keith Mickens is the best sales person ever! I explained to Mr. Mickens what kind of truck I wanted and in no longer then five minutes flat he came driving down the driveway in my dream truck! I am extremely satisfied! Job well done Mr. Mickens! Good hire DCH!!
Good experience. Friendly sales people. Could have been speedier but overall solid dealership.
I came in to put a down payment on the 2015 TLX, only to find out I new more about the car than the sales person. Very disappointed that I had point out the different trim, color and pricing options were available then I was told v6 SH-AWD Tech would not be released until Nov 2014. Sorry to say, I am going to take my buisness to Acura of Denville or Bridgewater Acura.
DCH Acura is filled with people who care for you and your family. We have been going back to this dealership for several years now even though we have two Acura's closer to our home. The quality of their customer service and the honesty they bring to the negotiation table is unmatched with any other place i have shopped or have been too. My wife was purchasing a new MDX A-spec and i was looking for a used car for my son which just got his license. They got numbers for us quickly and onces we where happy with the deals we arrived at DCH Acura where our new cars where ready to go! If you are looking for a new vehicle DCH Montclair Acura should be the first place you look, you will be treated like family there.
Thanks to Annabel Galarza, Hassan , Luis Mendez , And Anthony Bollotta this is the dream team! Jamie was not in but i have to place him on the list of Greatest of All times but he was also super helpful in the past!
Keep up the great work and i will see all of you soon!
I walked in looking for a new SUV and was thrilled to walk away with a new 2017 Acura RDX. I had a great time working with Lora Moore she was quick with my paperwork and getting me to the price that I needed to be at. She really knows her vehicles as well, true pleasure to work with. I highly recommend this dealership, thank you for making it so easy.
The service was great. Our sales rep., Mr. Barry Katz, was very attentive and answered all and any questions we had. We bought a used car and are happy with it no issues, like new. I would recommend and plan to do business with them again.
Super quick service for oil change was in and out in under 40 minutes and they wash my car for free
JOSE Lardizabal is the best sales rep, very professional treat me me the nice no pressure,
ROSSI THE FINANCE MANAGER WAS ALSO VERY NICE AND HELPFUL THEY BOTH MADE IT HAPPEN THE WAY I WANTED TO, I WOULD RECOMMEND JOSE AND ROSSI FOR YOUR NEXT CAR PURCHASE!!!!
Keith Mickens is a great sales manager. He was prompt and courteous during my visit. Once I knew what I wanted and mentioned the time crunch I was on, he streamlined my purchase process with zero error and delay. I have purchased a good amount of vehicles in the past, and I can attest that our experience at DCH Montclair Acura was certainly one of our best!
Where do I begin? I had a first class car buying experience from the moment I walked into the door. I received a warm welcome from Walter. I was not quite sure of what I wanted, but I knew once I saw it, I would know. Walter was so patient and understanding with me, he accommodated me as much as possible. He directed me to Hamad, to help me with my financing, let me say, Hamad is a breath of fresh air. He is funny, he is accommodating, and he will work his hardest to get you the best deal possible. And his Mom makes the best hot tea EVER !!!. Before I drove off the lot in my new car, Walter gave me an extensive short course on my vehicle and Hamad sent me off with a great laugh. If you are looking for a family oriented dealership who has your best interest in mind. This is the place to be.
Keith Mickens was professional and knowledgeable, and he took his time to explain everything. I purchased a Acura RDX which I love my experience was just great I recommend if your looking for a vehicle this is the dealership. Thank you Keith and the team at DCH Montclair Acura.
Robert Colon worked with me in purchasing a certified pre-owned Acura RDX. The transaction was smooth and the car is great. I enthusiastically endorse both him and this dealer. I will return for service on the vehicle, and will recommend them to friends and family who are in the market for a new car. Great work!!! The finance guy there is a straight shooter too.
My family and I had a great experience working with DCH Montclair. We enjoyed working with Robert, Annabelle and John and got a great value on a great car lease (MDX Hybrid). Thank you DCH Montclair!
Excellent service; friendly and knowledgeable staff.
Leased Acura TLX Tech yesterday - great car!
Harry at HCH Montclair Acura was very knowledgeable and helpful.
Vadim.
BTW. we got the second TLX for my son few months back... - love these cars!!!
Barry is the MAN and as someone who works with dealerships all across the US, i think he s the only person at the ONLY dealership Id ever recommend
Terrific experience and great customer service when I was quoting for an MDX. I ultimately decided on another brand, but would have definitely purchased from here had I gone with Acura just from the few interactions I had with them and the fact that the pricing could not be touched by any other dealerships around me. Ask for Jonathan, he was very knowledgeable and easy going
I had the pleasure of working with Barry and Luis. They really worked with us and gave us a great deal! Very happy about my experience at this dealer and will definitely be referring my friends and family. Thanks Barry and Luis for getting me into my new 2020 ILX! Seriously obsessed with my car!
Horrible service, Internet guy - Christian, sales - Barry...big liars.. beware!!
I work in the restaurant industry, and I know what good service and hospitality means to repeat business.. Victor was courteous ,knowledgable and more importantly honest. It can be intimidating taking your car In, but I felt comfortable and was given good direction by the service tech manager. The Service was speedy and got to work I time as promised.
Tony Drewery took the time and broke everything down for me and I felt like I wasn't being take advantage of as a second time car buyer (very opposite from my first buy which was a nightmare!) I won't name what dealer THAT was. Tony is the example of what internet shopping should be!
Recently bought a new vehicle here. At the beginning of the buying process, we have identified the vehicle but it has more miles on it than average brand new vehicles. So I asked the salesperson the reason of that, and he said typically new cars have 10 to 30 miles, but because their lot is a bit far from the dealership, hence the slightly higher mileage. Ok, I trusted him on that even though I still have a slight doubt. Then we when are ready to go ahead with the purchase, I told him that I would like to look at the vehicle first, which make sense to see the item before buying. But then he said he already has the vehicle taken from the lot of getting prepared for the delivery, and said that I don't have to worry, as all their vehicles are brand new and I can still see it before driving it off the lot, and if there's anything I can cancel the deal. Fine, I trusted him again and moved on. When I finally took delivery of the vehicle, he just briefly and not so enthusiastically went through the simple stuffs on the radio, a/c, etc. and then took off, he didn't bother to walk through the whole vehicle with me to make sure is everything is ok. And then it finally struck me. At this point I finally got to see the window sticker of the vehicle, and noticed the vehicle is actually a dealer trade and from another state. This explains the relatively higher mileage. So from my experience I felt that the dealership and the salesperson are kind of shady and aren't very truthful to the customer, try to hide information and not offering what the customer wants. With this I just want to warn others to be a bit cautious with the salespeople here.
It's better to call ahead of time if you plan to walk in
