Our experience with Mike Shaw Subaru Dealer was epic! Professional, straight forward and friendly! We loved our sales guy Eric G! Amazing customer service and knowledgeable with the product options! Painless interaction and social distance followed fully! I love my new Forester!
Austin was very helpful in my car search! He was very knowledgeable and professional.
Cliff was excellent. He was a great listener and helped us find exactly what we were looking for. He wasn't too pushy or too hands off, which made us feel comfortable and respected. Great experience overall!
I have not purchased a vehicle yet. However, I had the pleasure of working with a very professional sales associate, and was treated with the utmost courtesy by her manager.
Both people took the time to get to know me, and to understand my needs. If the numbers come together, I will be driving a new Subaru soon!
Great People and Services. Was greeted as soon as i walked in. Representative Ricky gave me a little tour around. He really knows his cars! Friendly and easy going guy! Made my visit worth the while!
I love going back to the Dealership for oil changes and maintenance. Cliff sold me my car and always greets me warmly. I have texted him random questions about car ownership and he always answers back. Now, that's service that goes above and beyond! He sold my son his first car, too! I recommend Mike Shaw Subaru enthusiastically!
I would literally give this dealership -5 stars if I could. Always SO BUSY so they never actually take the time to fix your car they just do whatever they can as fast as they can so that you ll leave and drive it for maybe a few days before the same problem returns again. I have taken my car here twice to get it fixed (engine light on) and both times my engine light has come on again. I finally just took it somewhere else and they showed me that this dealership totally and completely screwed me over with everything they replaced . Honestly so angry. NEVER COME HERE. I will NEVER come here again except to send them my bill for everything that they should have fixed properly the first two times.
It was the easy car I ve ever bought and Justin did any amazing job
This was my 4th time buying a vehicle from Mike Shaw Subaru and every time has been easy, quick, and no pressure. Cliff Swain was great going over several options with me! Highly recommend!!!
I went in with the expectation that I wanted to leave very very happy with a new car. I was concerned that I would not find the exact car I wanted or that the cost would be beyond my budget. Tevon Vara was very professional and informative about each model I was considering. The car I really wanted was there and available! I left extremely happy with my purchase!
I worked with Cliff Swaim to buy a new car with my wife. I don't have a great history with people in sales. Cliff is a complete one eighty from what I am used to. He was kind, courteous and just the best I could ever hope for. When I need to buy another car, I will go to him and so should you
We have always been well taken care of by the Service Dept at Mike Shaw.
As long as Tim is there you guys will have our business. I'm so glad he's back.
I ve never purchased a new car from a dealership because I usually feel that they are extremely pushy and are trying to get you to purchase more than what you need. However, I have to say that working with Randon was a huge relief. I felt that he was sincere and did not push me in anyway but rather answered my questions (no matter how ridiculous) and gave me time to think over my decision. If I ever need another new car I would come back and purchase again from Randon at Mike Shaw. Thank you!
My visit there was brief but I did get what I needed. My check engine light was on and it was disabling my cruise control so I called up Mike Shaw Subaru and I cannot remember if the gentleman's name was Justin or Dustin but he was very helpful and friendly and gave it a quick diagnosis, turned off my check engine light, and I had cruise control all the way down to Lubbock Texas where I was heading.
What a great experience buying a used vehicle!
I found a used car I was interested in online and sent in an inquiry. I was promptly contacted and invited to come in to check out the car and take it for a drive.
I showed up and met with sales representative Jacob Her. Upon spending a few minutes with Jacob, it was apparent he was a polite and respectful associate that knew his Subaru's. Despite his knowledge, he was not overly aggressive or "pushy" to make a sale. He politely answered my questions, and listened to my concerns/objections. Jacob was very personable and genuine, which made it easy to relate to him.
I know some dealerships are "haggle-free" and have "one sticker, one price," but Jacob and I politely negotiated the sale until we reached a mutual agreement. This back-and-forth not only allowed me to get an awesome deal on a great car, but showed Mike Shaw Subaru truly is customer oriented; it is well known the margin of profit on used vehicles is minimal.
After agreeing to the purchase, I met with the finance manager who was equally pleasant and non-aggressive in "up-selling." He presented some options for warranties and accessories, but listened to rebuttals and was not argumentative when I declined to purchase some of things he presented.
This was by far the most positive experience I have had buying from a dealership, and will undoubtedly consider them for future purchases as well as referrals to family and friends.
If dealerships had more sales associates like Jacob, the negative perception of buying a used car would be non-existent. Thanks, Jacob and team!
I went in to buy my first car trying not to show face. I bought from Kevin, because he was patient, very knowledgeable, and most of all, trustworthy. During negotiation he was understandable and did what he could to work with me. Ultimately I bought from him for being so trustworthy more than anything. Justin handled the financing. Awesome guy. He was very clear, and answered all of my questions.
Since purchasing the car, Kevin has checked in with me twice in the last week to see if I have any other questions, making for a suburb buying experience.
From beginning to end, Mike Shaw Subaru and their employees handled my car buying experience with with the utmost professionalism and I would recommend their services to anybody. 5/5
I have purchased two vehicles at this location, 12 years apart. The service was great the first time around and even better this October! Tommy was able to get me exactly what I asked for and Hutch in finance was efficient and fast. I would definitely say Mike Shaw Subaru is a great dealership to work with.
It was a very easy process working with William Reynolds, he helped me decide between 2 different models and got me into the car that best fit my needs. He was very patient since I had many questions about differences and multiple test drives.
I came in for just a quick oil change before I headed out on a road trip and Jay told me about a new recall I had on my car that had just come out 2 days prior. He was able to get both done, but I was there for 2 hours. All in all it was a good experience and I was glad I could get the recall done then.
Greatest car experience ever. Hutch was so knowledgeable and helpful. Never felt any pressure and he took the time to really show me my options. I enjoy great customer service like this! Thank you again for helping me get into my car!
There are so many things to love about Mike Shaw. The service advisers, the customer lounge, the friendly smiles on every person the works there. The eco friendliness - they gave LED lights everywhere, recycle everything and even reuse motor oil to heat their building. A lot to love. A lot to bring you back. That's Mike Shaw and Subaru.
AMAZING service. Chris S. Got us in and out in a very timely manner saving our vacation! Would highly recommend to anyone needing service on their vehicle.
Had a great experience. My sales person Zach E was knowledgeable, friendly and most importantly not to pushy.
With the Hail Apocalypse that hit I needed a car and I needed it fast. Mike Shaw had the best selection for cars online so I went there. Enter Keith T who walked me through my every demand and complication with the patients of a saint. He got me into a brand new Subaru Impreza like I wanted from the start. Everyone there was super friendly and helpful and awesome to say the least. Thank you guys for getting me an amazing car!
I was in much need of a car and needed aomething fast so i went down to Mike Shaw Subaru and started talking with Allison Harjo she was able to get me more than i was wanting with my trade in and get me into a nice 2015 impreza same day she was awesome and worked with me on everything i needed to do this. The process was fast and easy and srove out in my bew car same day. I totally suggest getting with her for your next buy!
good place to get a car fast in and out with a new or used car
We absolutely love our new Outback. Shout out to Alex and Greg for saving us the stress!
Justin made my experience purchasing my car smooth and comfortable. Highly recommend if you are in the market for a Subaru!
Let me first start by saying I absolutely dread having to deal with dealerships on any level (to include service), but my car was approaching a 100K miles and needing a pretty pricey repair... so I figured it was time to go in and take a look at options before I dumped in any money in to a vehicle that couldn't even promise me another 10k+ miles.
I was greeted by a gentleman, Cliff Swaim. Immediately Cliff could sense my hesitation. After 10 minutes or so he had answered all of my questions and had addressed all of my concerns. My guard slowly but surely came down. Before we had test drove anything based on our conversation he was able to help me narrow my search down to the Outback and the Forester which probably saved me a good half hour of test driving cars that I would have had zero interested based on my needs. I test drove the Forester first and honestly I knew that was the car for me, it drove with such an ease, it handled like a dream. Once we got back to the dealership we had sat down and he handed me all of the Forester's literature, we went over some basic things... and went over what a comfortable payment for me would be. I had to wait about 15 minutes or so before I was taken back to another gentleman's office to start the financing part of the purchase of my new vehicle. Ugh, the worst part of buying any vehicle is having to sit in an office for God knows how long while you go through a 100 questions and waste what feels like an eternity of time. To my surprise the Finance Director, Peter Beckingham, was very informative going over the contract... and didn't seem put out at all by my repeating what I was hearing to make sure I was understanding everything correctly. He too answered all of my questions and concerns... in this entire process I felt the most comfortable and at ease with my decision to buy a new car in his office. He was able to get my car financed right at the number I had told Cliff WITH the appropriate warranty needed to assure the costs of any needed repairs would be affordable. I was the owner of a car I felt incredibly comfortable in with the right payment and assurance. I cannot rave enough about the time spent in the Mike Shaw dealership, it was swift, informative, and most important to me... comforting. I feel like they have restored my faith in the shady dealership business! Thank you Mike Shaw Subaru
Gave me a great deal servicing my Wrx sti the staff is very happy to help and help out where they can on pricing! Thanks Tim!
Got my car from here. Great people and great offers.
When we first started this buying process Matt had made a number of promises each of which fell through because he was simply beimg dishonest just to get us here but all of that changed when we started working with Torie Benoit. She was honest, straight forward and work for days to get us a good deal on the car we wanted. If every sales consultant could work with the integrity Torie does Mike Shaw Subaru would have top sales. Thank you Torie for all you did for us!!!
Big thanks to Hutch, I went in looking for a vehicle and they gave me the absolute best experience possible. I didn't feel pressured at all and Hutch went above and beyond to help me find the right car. I wasn't able to find the right car just yet, but I'll be back!
Stephen was super efficient and helpful in explaining exactly what our car needed. Thank you!
I bought used car from this dealership and like to Thank you so much Keith for standing and closing this deal for me,
Kudos to this Guy. Thank you
Jamie is the most helpful sales rep I ve encountered. She is always willing to go above and beyond for me and my family. 10/10.
Took my husband shopping for his first car and my own fault for not doing complete research but all they did was play games and not be honest, was not pleased at all with the experience and much prefer flat iron Subaru in Boulder where I bought my WRX
I went to Mike Shaw Subaru because my lease was ending. I was trying to decide between 2 different models for my next lease vehicle. Ricky Vang was the consultant working with me. He was patient, personable, and very knowledgeable about the different models. Go ask for Ricky Vang to assist you to make your experience a good one!
The only place I would recommend for Subaru service. These guys rock.
Worked with Ricky Vang on the trade in, and purchase of a vehicle. A process that I normally find to be stressful was fairly easy. I would highly recommend you ask for him, everything went smooth.
We bought a 2020 Ascent Touring and traded in two cars. Our sales consultant, Justin Yelverton provided a very friendly and "non-threatening" sales experience. We would definitely recommend working with him.
I had the pleasure of working with Zach Elkin at Mike Shaw Subaru. He worked with me to get an amazing vehicle at a stellar price. So far I love my Outback.
Chris at Mike Shaw Subaru was great! Friendly and never pushy. The service was quick and the lounge where you wait was great. Well stocked with snacks and drinks, tables, charging stations, the works. We take both our subarus here and haven't had a bad experience yet.
Dusty helped me a little over a year ago try to get a used car after my car was stolen. He was very knowledgeable and helpful. Not to mention how caring he was about my situation. I felt extremely comfortable and assured that I was getting the best price around.
Had a great experience at Mike Shaw; fair honest and transparent. I would highly recommend seeing Cliff Swain for you next car purchase at this dealership.
I just left Mike Shaw a happy customer. Tim in the customer service department was clearly concerned about my issue, discussed the potential options moving forward, and made sure that I was pleased with my experience with the Mike Shaw service department.
JP
Keith was very helpful in finding a very nice replacement auto for my daughter. He was very thorough in getting a deal that was closer to her needs. He spent a whole day and did a lot of explanations about the new car's program. ThankYou Keith!
Just purchased my first Subaru and Austin was amazingly knowelgeable and helpful in the buying process. He worked hard to get us an awesome price on a really good vehicle. Thank you so much Austin! We will definitely purchase from you again.
Jacob Her was our sales associate and did great. Managed to find the exact car we wanted.
I bought a Truck from Scott DeSalvo he was very knowledgeable about the truck and answered all my questions. Great experience with the finance department as well, Frank was awesome, very through and professional. Would definitely recommend any one buying a new or pre-owned car come to Mike Shaw Subaru and ask for Scott DeSalvo.
Online reviews are triggered by extremes; either extreme distaste, or extreme satisfaction. This review was triggered by the latter.
Cliff Swaim promptly and politely responded to my request for information on pricing and availability through the Mike Shaw Subaru website. His responsiveness to additional questions was equally swift. We hear a lot about "low-pressure" or "no-pressure" sales approaches these days. I wasn't interested in being "sold" anything. Cliff provided a service rare in today's marketplace. He simply listened to the needs of my wife and I. He then allowed us to find a place for those needs within our economic boundaries. At no point in time did Cliff take the decision from our exclusive control. Rather than flaunting his superior knowledge of the vehicles in consideration, Cliff appropriately adapted his communication to a method that resulted in the highest retention for us as clients.
Buying a new vehicle is an important decision. It is a decision that exposes a consumer to potential self-serving agendas by sales associates. In dealing with Cliff Swaim at Mike Shaw Subaru, my wife's and my own interests were the focal point of the entire transaction. This level of service, and commitment to doing right by the client, is a refreshing change from what we have come to expect.
Thank you, Cliff!
Service Advisor Tim Dreger listened to me and made me feel comfortable.
Great price. Great Service. Highly recommended dealership. Clifford was Excellent!
I took my STi to Mike Shaw to have an alignment done. They said that they couldn't get the right rear to come into alignment claiming that my new coilover was shot. They wanted to charge me close to $500 to "fix" it. Not believing this at all, I went to another dealership (of another manufacturer) and explained the situation. All they had to do is loosen the bolts on the knuckle and they were able to get it into alignment no problem!! I will never deal with Mike Shaw again due to the incompetence in the service department!!
Had a great buying experience at Mike Shaw Subaru. The sales process working with Torie was wonderful. She was knowledgeable, honest, and professional. I would highly recommend Mike Shaw to new and seasoned car buyers.
This is the best dealership, EVER. We purchased a new car from Mike Shaw and couldn't be happier with the way we were treated throughout the entire proses. Our salesman Cliff is the best salesman you could ask for. Never once did we feel pressured to purchase a car, and Cliff was very knowledgeable about everything Subaru. We will be purchasing again from Mike Shaw Subaru.
UPDATE 4/22/2016
I can not say enough good things about Mike Shaw Subaru. I will never go anywhere else to by a Subaru, and will be my first stop if I am in the market for a used car.
Stopped in two days ago to get an oil change on the 2016 Outback 2.5i Limited we bought last August. The service department is second to none. Talked Cathy over the phone and she was able to get us in the same day, all the techs in the service department are great people.
Stopped in to see our sales guy Cliff, greatest sales guy ever, and asked to test drive a 2016 Outback 3.6R Limited. He took us out to show us inventory, brought us some keys and off we went. Came back talk numbers, for literally 5 minutes, and we decided to trade in our 9 month old 2.5i for the 3.6R. Could not have been more smooth, and once again we could not be happier with the entire dealership experience. I, Like most people, dread going to dealerships to even look at cars, but not at Mike Shaw, feels like talking to old friends.
So if your looking at a Subaru and thinking about stopping into MIKE SHAW SUBARU, do it and don't forget to ask for CLIFF SWAIM, you wont regret it.
I leased a Subaru Impreza from this dealer and I worked with Hutch and he was a very friendly and helpful salesman. He was great to work with and I highly recommend him if you come into this dealership. I felt like he had my best interest in mind and worked hard to get the price that worked for me.
Eric did an amazing customer service that in the future I will recommend this place and with him anybody that would buy a car in the future!!!
Purchased a Forester and Justin, our sales guy was great! Friendly, helpful and hard working. We really appreciated working with him, he made buying a car easy. The sales manager Gregg was also great. He helped us coordinate a deal the was suitable for us and our bit of a complex situation. Overall, great experience.
Just bought my first Subaru from Mike Shaw in Thornton. Our salesman, Mike Mullen was super. He was very knowledgeable of the Subaru lineup. He was very helpful and most importantly not pushy! Mike set us up with a test drive and recommended that we drive the Forester for an hour or so. He suggested we "drive the expressway at 75". I have been buying cars for quite a few years now, but I have to say this was the smoothest purchase yet. We are very satisfied with our new Subaru. I will definitely come back again and will ask for Mike Mullen.
I am a returning customer to Mike Shaw with 4 other vehicles being purchased. Went I went in on 1/1/16 to trade in our Outback and getting a 2015 or 2016 Outback, I was extremely disappointed as the sales rep Gabe seemed annoyed when hashing out the deal.
First, it was mentioned if we traded in our 2015 Outback trade in value would be $24500 if we purchased another pre-owned 2015 Outback. However, when we mentioned we want to buy a 2016 Outback instead due to better value, trade in value was lowered to be $22500. Shouldn't a trade in value stay consistent regardless of what vehicle is being bought instead of bait and switch technique?
When I asked the sales rep to give us the worksheet so we can compare with other dealership, he quickly took away all the worksheet and stated its company policy we don't give out worksheet if you want to compare number with another dealership.
I will not buy another vehicle through Mike Shaw in the future and will not refer anyone there either like I did in the past. I have never had issues with Service Dept though with all our vehicle being services over the last 7yrs. Sales area needs significant improvement
I have purchased/upgraded my car at Mike Shaw for over ten years. They are honest, explain everything thoroughly, and are always respectful of your budget. I've purchased 3 cars for senior salesperson, Cliff Swain. He practically performed miracles when my credit was less than desirable. He is extremely honest and fosters a no pressure sales environment. I also recently worked with another senior salesman, Mike. He's also awesome. I can't say enough good things about this company. Not to mention, you go home with an amazing all wheel drive Subaru! Thanks, Mike Shaw Subaru, for always being awesone!
Quick, efficient, didn't find extra stuff to charge for and were polite.
I was able to bring my Subaru Legacy in to have the right taillight replaced as I had backed into a tree and had broken the taillight on the passenger side. Dan told me to bring it in. It was repaired in thirty minutes. Now it's what I call service! I had purchased the automobile from Mike Shaw Subaru two and one half years ago.. I have always been given great service there.
Bruce Vaness
Torie was incredibly easy to work with while I was going through the process of leasing a new Subaru. She has an easygoing non-pushy sales style which I greatly appreciated. She listened to my concerns and was patient when negotiating a great deal. Thank you Torie, what a pleasure to work with you!
Eric Grimm was my salesperson and he was super cool super chill super helpful
Came in to get information on the different trim levels on the crosstrek. Mike Mullen was very helpful in showing me the different levels and allowing me to test drive them without pushing me into buying one. When I left he gave me a brochure with all the info I needed to make my decision. Once I choose my color and trim level I'll be back to get my car. Thanks Mike Mullen
Jared, Shane, and Frank are the BEST!! Super easy, friendly and quick. Recommend Mike Shaw Subaru and everyone looking for a new car!
Great service and sales staff at Mike Shaw. They worked closely with me to get the right price and a perfect car. Love my new Crosstrek!
It was a great experience. Cliff was very friendly and helpful. He listened to what I wanted and he went above what I expected him to do.
Wonderful experience in the service department. Easy to schedule an appointment and they did excellent work on my Subaru. Shout out to Daniel Burk for all of his help - he was great to work with. Will definitely visit again for any service needs!
Thanks Eric for all your help in finding our perfect car!
Shane was amazing!! Thank you for helping us get in a new car last minute and not trying to to up sell anything! They really treat you like family here.
ALWAYS 100% with Mike Shaw! Anthony in parts and I go back a few, he has been PRO all the way!!
I needed to come in for a recall on the airbags of my vehicle. I was able to get it into the service department and have a loaner vehicle for when it was being worked on. The drop off and pick up of my vehicle was easy and clear. It needed some additional air filters changed, and I was able to do it at that time. I really appreciated how when I went to pick up my car the exterior was cleaned. The staff was professional, knowledgeable, and efficient.
Great experience at Mike Shaw Subaru!! Jamie and Greg were super helpful and made the car buy experience simple and easy! If you need a new car check them out!!
Jacob was incredible! After many trials and tribulations at other dealerships, Jacob made this whole process super easy. He helped us from the second we walked in the door and he was in our corner the whole way through. If you are looking to get a Subaru, definitely come to this location and definitely ask for Jacob.
Mike Shaw Subaru is definitely a top notch dealership. I drove four hours from Wyoming to do business with them because they were a million times better than my local dealership. I worked with Keith T who was awesome at communicating with me and making sure we were getting the right vehicle for the right price. He did not push a single extra option or package which was great. And Brandon with financing was super friendly, calm, and a pleasure to do business with.
I had one unpleasant experience with Jamie, I stopped in on my way to pick up my girlfriend (who I was co-applying with) from DIA to have my trade-in appraised and Keith was unavailable so she decided to help. She took a quick look at my car and then sat me down and started throwing out numbers and papers for financing and asking for signatures, having already put a deposit down on the vehicle I wanted, I knew this was definitely not necessary, so I calmly declined. She started getting more pushy, saying that if I didn't sign the papers I wouldn't get what I wanted for my trade-in, so I left to pick up my girlfriend but said we might return later in the day and I would let her know. I called her an hour later and said we were going to begin to head home because it was four hours away and we didn't want to sit and haggle with someone so pushy and rude. She was very frustrated with this and said she needed to run my girlfriends credit to get our trade-in appraisal finished, WHAT? Anyone with half a brain knows you need no kind of credit check to get a trade-in appraisal. So I said no maybe I'll come down later in the week and talk with Keith. She said okay let me see what I can do. So she calls back about 5 minutes later and threatens that if I do not drive 265 miles, FOUR HOURS, down to their dealership tomorrow, that they would dealer trade the vehicle I have had reserved, with a deposit, for almost a month. I knew this was BS but decided to email the manager anyway to make sure. Keith contacted me the next day and was very apologetic for what had happened and said there was no way they could have done that.
Bottom line, Keith and Brandon are awesome! Stay away from Jamie unless you like rude, pushy, lying sales people.
Mike Shaw Subaru wasn't the best experience for an internet buyer. I preferred to learn more about the vehicles online and communicate via phone/e-mail with the dealerships and found Mike Shaw difficult to work with. While other dealers were up front with pricing and options via e-mail, Mike Shaw required me to come into the dealership to get an offer, which I refused to do. Only after saying that I would take my business elsewhere did they submit an offer over the phone, without any description of what it included. I found other dealerships more upfront and willing to communicate via phone/e-mail.
Excellent service! Everything we could have asked for !
Shane Monahan at Mike Shaw Subaru was the best salesman we saw the day we purchased our car. We visited Honda and Toyota earlier that day. Mike was by far the most knowledgeable. We had very relaxing experience and were completely unrushed. We love our new Forester! Mike explained to us how a Subaru is designed to be AWD versus Honda and Toyota, which convert a FWD car to AWD. He also explained that Honda and Toyota are only AWD if you keep the car under 19 miles an hour. Mike trusted us to test drive different models. We had a great experience and received a deal fair for us and Mike Shaw Subaru. I will be buying my next car from Shane Monahan at Mike Shaw Subaru.
The folks over at Mike Shaw Subaru were great to work with...especially Cliff Swaim in sales. He was very knowledgeable, professional and passionate about providing the best possible customer experience. I highly recommend this dealership and Cliff! Thanks again!
I bought my third Subaru from Cliff the online sales person and it was fast and smooth as silk. Can't thank him enough. I own an outback my wife owns a forester and my daughter just bought an impreza. We got the price at a great price. He gave me more for my daughters trade in than I thought he would and he even talked to the final closing guy to ask him to not do the high pressure warrantee sales pitch, at my request. It was a great experience and I thank him and the whole team. Also, I have stopped by a few times, even a year after I bought my Subaru, and there is always someone there to help me figure out the controls on the Car. I am not the best person on the technical stuff however, I did just upgrade from 8 track to cassettes. ;-)
My sales person Amanda was great. Very friendly and concerned about my needs. Thank you for your help.
I had a great experience working with Austin Elzinga who helped me find my dream car at Mike Shaw. Initially, I was having a hard time deciding between a Crosstrek and an Outback. Austin was extremely attentive to my questions and concerns and was patient throughout the entire process. He was knowledgeable, professional, and super sweet. I m so happy with my new car and I ll definitely be recommending his expertise to my friends from now on.
Chris Gallaher and Alex Comar were extremely friendly and helpful. Chris helped me find the exact car I was looking for and provided useful information during the test drive. Alex was patient and willing to work with me to negotiate a fair price.
Unfortunately, I was not pleased with the third individual I met with when signing the final papers for purchase. The options for coverage I felt were made intentionally confusing and unclear. This individual is clearly a good salesman, but it felt manipulative. I ended up purchasing additional coverage I did not need or want.
Alex helped me cancel the extra coverage later and was understanding of my concerns.
I went online to see what deals were being offered and made a request for pricing. 2 minutes later I get a call from Shane Monahan. He was able to work a potential deal on the phone. I got there that day and same great service. He worked with me to stay in my budget and help get a really good deal. Great experience! I really recommend working with Shane, great guy, great sales experience. This is the second car I've bought from Mike Shaw Subaru, great team.
This is the only place I will ever go to service or work on my car, even though they are a bigger dealership they always keep the customer in mind in the most honest way! In my last experience I worked with Stephen in service (guy with the awesome beard!) Long story short, my car was stolen and had very limited funds...he made it work, went above and beyond for me and my kids to have something decent again! I will always return here for my Subaru needs, knowing that it will be in good hands!
I was talking to a friend about getting my dream car. When I told him what I was looking for he told me to go to Mike Shaw and ask for Justin. So when the time came to make the leap for that new car. I did just what my friend said. When I got to the dealership Justin was busy helping another customer, he set me up with Kevin, but checked in often to see how everything was going. After all the years of wanting and waiting I got my dream. After meeting both Justin and Kevin I could not have been more happy that this is where I came to make my dream come true. Thank you.
Mike Shaw Subaru does their business differently than other dealerships. They help you as much as they can to get your foot into the car of your dreams. A big thanks to Jacob Her and Albert. I most definitely reccomend these guys to anyone looking for a ride at Mike Shaw Subaru.
I brought the car in because I had a terrible noise and vibration when I reach 65 mph. I really appreciated Dan the service manager work this problem and keep me informed Pham helped me to make a phone appointment Kathy Nerka Was assigned as the service manager advisor and did a terrific job keeping me informed and resolving the problem finally. Tim Taxied me home and when the car was finished Tim cleaned the car inside and out. I got terrific service from these people and I thank you very much and will pass on my experience to my friends and associates
Jamie Chu was the most helpful agent today in buying my new 2020 Crosstrek! She answered every question of mine and helped me lock in the best price for my new car. Certainly the nicest and so knowledgeable. Thank you for locking in my next car :)!
EDIT: Do NOT buy a car from Mike Shaw unless you re looking for a headache. My temp tags expire in a couple days and DMV still hasn t received my title work from the dealership, there was no notice of finance information provided to me until the day my first payment was due, and they didn t have any of the correct mailing or physical addresses recorded after multiple times correcting them.
Costumer Service (for someone who spent $XX,XXX!!) should be more than a couple texts here and there, passive-agressive phone assistance, and finance employees who don t know a thing about your purchase. So much for making a professional relationship over such a big purchase should ve just bought from AutoNation (same price, and WAY better service). I m extremely disappointed, and will not recommend this to anyone else.
Jamie was very helpful and sweet when helping us buy our first Subaru today. Thank you Jamie!
I left the car for an oil change and fuel pump change. When I got it back it had gasoline spilled inside and the whole car stunk like gasoline. My car seat was removed and not put back. This is the second time that the service has been a disapointment for me. On my very first oil change the service man forgot to put the cap on the engine and I had oil spilled all over it.
They seem knowledgeable and caring. Efficient check in process and a nice waiting room.
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