Microsoft Switzerland Reviews

Never experienced such a bad customer service as at Microsoft. Nothing works, not even the online shop

No help thanks
F yall be ashamed

Innovative company with vision, always worth a visit.

Cool location, gr8 course - nice networking - love it

Awful customer experience with Microsoft answering 6 months after a request and in a wrong way.

Telephone support absolutely not usable - distorted language and finally rejection to the "start" ... we are happy ..... :-(

Horrible customer service. 0 stars!
Microsoft's BitLocker has blocked my LapTop. I had a test at 9:00 and I still needed my documentation from my laptop. I called at 8:00 and everything I was told was (about 5 times) that the customer service did not open until 9:00 ,
When I asked the head of the department (3x), the lady simply gave the phone to the colleague next door (my guess), who could only tell me. "Customer service does not open until 9:00 am"
Impudence, real juice shop!

System error on the xbox.
Can not do anything. Actually 0 stars
And no one helps in support
After a repeated attempt someone still takes and explains the problem to me more exactly

business related meeting(s) in this great facility, good service from my contacts and a great in house restaurant

That's horror! I'm supposed to exchange my device, so they decided in global support. I'm connected to a super unfriendly woman from surface department, first she lied to me, she said that my compute was bought back more than three years ago, I should find the document and prove it is not. I found the document. Then I call a second time, wait on the line, she picks up, I said that I have the note now and the computer is not yet three years old, she drops off, I call again, third wait and she picks up , hear my voice and put the listener directly !!!! Imagine that! So next time I'll just go for Apple! I did not even imagine that it is even possible in Switzerland !!!

Absolute disaster service. You wait 30 minutes until the nice gentleman on the phone has all the clarifications for a problem that would be very easy to solve for me if I were to sit at his desk. 30x 2.- = CHF 60.- ... rip-offs. Incredible! After 30 minutes he told me: delete the app and then reinstall it. And buy Exchange Server in addition to the expensive Office365. Then it should work. When I asked what he had clarified for 20 minutes, he said: a moment ... - and hung up. Haha...

It's nice that Microsoft like Phoenix from the ashes is playing a role again thanks to the new CEO "Nadella". Who would have expected that again under Ballmer? At least not me! :-) However, Nadella aims to show the consumer a stinking finger and makes a drama with OneNote, kill Groove Music, kill MS Band, WinMobile, etc. ... OneDrive is incredibly slow. Photos not usable and Win10 At the error level of Vista. No thanks. I'm back to Linux and Google Services, at least they work!

Microsoft Switzerland finds it unnecessary to respond to a critical customer request within 6 weeks. This reflects the arrogance and market power of the Group. A "normal" company could not afford something like that. The fact that you can not find any further information on where to complain about the intolerable behavior of Microsoft Switzerland fits into the picture.

Super weak
I have been trying for over 5 weeks to resolve two error messages (Windows 10) with Microsoft (via all possible channels), but unsuccessfully. I have licensed and paid for the Microsoft products for many years, because I expect a targeted service. Really weak, what Microsoft Switzerland offers here.

Cool location for training sessions.
The offers from Microsoft are really good and you have a good feeling to have learned something.

Unbelievable - at Brack.ch bought a Microsoft Surface Book 2 for not a little money. After 4 months, the tablet and the keyboard unit began to constantly connect and disconnect, so that you could not work with the device. Warranty processing is outsourced to Microsoft. There you can fight through a mad phone announcement menu and then get the information that the device is not replaced with a new, but only by a "refurbished" so retreaded used is replaced. Instead of the brawl standing by and fulfilling its contractual obligation, the customer is sent into a tedious ping-pong between the unspeakable Microsoft service support and their own technology. This was my last purchase of a Microsoft product and also my last purchase at Brack.

Catastrophic customer service. Was now in the queue for 20 minutes and still nobody has lost weight.

Very efficient people. I can learn lots of things from them.

I can only say that this company makes extensive use of its monopoly.
After the update, our PC doesn't work anymore, according to the support in the workshop. Of course, costs go on our cap.
Very bad if you treat your customers like this.
There is a star for unkindness. :-(

Unfortunately, the support page is a mistake. So: no support. In addition, a product that I bought for a year was automatically renewed and then did not work anymore. With the telephone customer service, which one finds laborious, no accommodation is to be felt. A prime example of customer friendliness.

Great office concept, conference rooms, staff restaurant, barista ...

The worst customer support ever. Called them today 2 times and after listening for 5 minutes the instructions I finally got the chance to explaine my problem. But here starts the funny part, after explaining the problem they just hanged off the telefone and offcourse I was charged because its 0848 number. I bought a 14 days ago a new Surface Go and a sound speakers at the side fell off. Obviously noone is interested to repair it or help me with finding a solution for my problem. Defintely this is the last time I bought Microsoft notebook.

There is an incredible amount of bad at Microsoft. For example, Word, which exists since 1985 still does not work properly! That's just annoying. In addition, customer support is a joke. Since Apple is 1000x better. Just a joke.

Microsoft and their Mafia products! No immediately visible email address on the page and otherwise, everything is somehow hidden. Like most companies, no human support is just sad!

Pathetic!
I want to return a faulty product? No way I am worth a human being's time...and seemingly no way I can return this product.
Months later, after returning the faulty product via the vendor, I receive the new product. I had clearly stated that the charging cable is broken, and what do I get back? New laptop, but same charging cable.

Double debiting of a product and no employee can help me. No chance to get the money back despite receipts Very questionable ...

Disabled you have to press 10 times and all that comes is that you have to use your mobile phone. If I don't know what to do next I would like to speak to someone who has a clue otherwise I would probably not call.

Due to missing information about Skype for Business, I had to call customer service. I must say, because unfortunately have no plan, the customer can not be excused, and one with not valid 0800 numbers abspeissen. Rarely laughed so vlt at the UPC .. :) Zero star gabs unfortunately not, so one.

I bought a Microsoft product. Unfortunately I could not log in. All my efforts to get the desired support failed ... mails, phone calls, registered letter!

Great establishment and future-oriented equipment of the workplaces.

Unfortunately, my rating ONLY refers to the customer service. Call for three days and still can not get through? !!!!? Microsoft is not a small company where you could say the demand for customer service is small! Yesterday I waited 1 hour in vain and the day before yesterday 20 minutes! Let's see how long you have to stay tuned to call the customer service can?

Surface Book 2, i7 & 512GB. Problems again and again after updates. Something doesn't always work with these devices. Performance times great and then slow again for inexplicable reasons. Now since the last update, it is no longer possible to install Office 365 (reinstallation because of many problems). Not possible even after restarting Windows. Furthermore, the enterprise version was installed after the standard re-installation of Windows, although this was never installed ... How is that possible? 5 identical surfaces are used professionally and we always have problems with all of them. We are immensely disappointed .... We chose the Surface because it was developed by you and you would think that it would be most compatible with Windows products. The opposite is obviously the case and even after more than a year the problems have not been solved. On the contrary: there are always new problems. We should be able to work with the devices, which is far from being possible at the moment.

Twice I called Microsoft, once from Switzerland by phone and once online. Both times I got what I wanted. That is to say, restarting my Office 2019 license. Thank you Microsoft

It's a damned mess as Microsoft deals with paying customers who are denied support in case of software problems with compulsory registration. Since you buy a product in the Internet registration goes wrong and the customer leaves you in the rain. Not our problem statement Microsoft. The customer has purchased software and can not download it from the website. Do you still have all the cups in the cupboard?

Website rarely or never works. Always means "there is a problem with us. Please wait a moment". Extend subscription impossible, but the features on the laptop are disabled. Try the third time online now. I'm pretty angry right now.

This company is deliberately pulling its customer over the table.
I bought Assassin's Creed Odyssey in the Xbox Store and I wanted to install it. But it always stops at 84.2% and is therefore not playable.
According to my research, Microsoft has known the problem at least since May 27, 2019, if not earlier. Nevertheless, knowing that there are massive problems that make the game worthless, Microsoft has sold the game to me at no price at all. And it continues to sell.
For me, this is a scam.
They should have said that it was not working at the time, so I could have bought my game elsewhere.
Return does not seem possible. If there is such a possibility, it is well hidden.
This is fraud on the customer.

My account has been blocked, it is absolutely not possible to unblock the account with online forms. Support is a foreign word for them! The last thing there is.

Modern, Dynamic, young and experienced. A really nice place to work, meet customers and MSFT people. The GM is a clear guide for the whole subsidiary and all the management team, although I didn't meet them all, they have clear goals and they showed professionalism Everytime I went there.

If there were 0 stars, I would give 0 stars! Absolute horror! Yesterday 4 h in hotline and chats today 3 h, the problem is not solved. Everyone says this department is not responsible, log on to ...
Nobody knows anything and if after 20 minutes you were finally on hold and the doorbell rings, you will be thrown out of the line! Bottom drawer!! I am dependent on my documents for business and cannot open a single document at the moment!

Support is virtually non-existent. Nothing works. At this price level an absolute impudence. Updates keep causing problems and help is denied. Definitely not your idiot again!

I'm absolutely satisfied with the service, the help was very nice and courteous. I don't understand the bad reviews at all.

Many thanks to the Microsoft team

I can only give a review of the phone support at Microsoft. And the DACH region phone support is one of the worst I have ever seen!

2 times for 2 hours phoned and finally nothing could be solved.

I called twice, nobody asked me what the problem was. The last one just wanted to access my PC without asking me what I needed. The language was also a problem. They understood me very badly in German. I have never seen such bad customer service in Switzerland. 0 !!!!

The customer support is the worst I have ever experienced. I was labeled a liar and my phone was hung up!
SUPER service - thank you Microsoft :-(

Would like to give 0 stars. The hotline promises quick service and technical support but 15 minutes on hold and still no one who takes off for a minute price of 2 francs just a joke

Neither online in the chat nor by phone to reach competent people. Repair orders are incorrectly closed due to technical difficulties on the part of Microsoft. The hotline throws you out after a 30 min waiting loop ... Great equipment but the worst customer service I've ever seen ...

Unable to connect to Microsoft laptops which blocks accounts and removes facial recognition from laptops sold with this function. So impossible to use your products

The Microsoft Flight Simulator Standard costs US $ 59.99 in the online store in the USA. In the Microsoft Switzerland online store CHF 74. At the current exchange rate of 1 US $ = 0.89 CHF, that's an impressive 38.6% more. That is an enormous Swiss surcharge for an online product where there are no local production costs.

Absolutely awful Microsoft after-sales service. I sent my tablet surface new and defective for exchange, dated 05/31/2018 (by registered parcel), enclosing an explanatory letter and my telephone number. Someone contacted me by phone after three weeks to tell me that they received my letter but not the tablet?!?! To date, there is still no news from my supposedly not found tablet (08/16/2018). Pay attention

Great products, catastrophic customer service. For weeks I try in vain to call 30 to 60 minutes, I wait in each case in the queue without anyone reports. That still for the business sector.

Modern and very nice. I have to say the staff are really the lucky ones.

Biggest rip-off available. Have a problem with the Surface Book because the connectivity between keyboard and screen is the very last. The problem is known to Microsoft. Called. Nobody takes off. Permanent waiting loop. Then asked for a call back online and clicked. Callback took place and then again 15 minutes in the waiting loop. Absolutely the last thing about dealing with customers. Somebody should take care of the politics of this group. Never again Microsoft and this is not just a case of several. It is also the case with acquaintances etc. Keep your fingers away.

My experience with the Xbox One Elite controller.
I bought my controller from Media Markt on September 26, 2016, as recommended by my friends. That was less than 2 years ago. And Media Markt is only about the 2nd line.
On July 08, 2017 I contacted MS Support and they sent me a refurbished device because a button on my premium controller fell off. Nothing new, just a completely overhauled one. The guarantee continued to run from 09/26/2016, although I got the controller of a person who wasn't sure how he treated his. It is always three times the price we pay for a conventional Xbox One controller. Since you pay premium you can also expect premium.
It was a mistake to send the controller to MS. In the future I will do many things differently and that is exactly what I would like to recommend to everyone.
Go to Media Markt immediately. There you get a brand new one. The refurbished one is now falling apart and there is nothing I can do. If Media Markt has no stock, they may also pay the money back. Microsoft only releases those that have been sent to you by other users. Not a year has passed since I got the refurbished controller.
Neither lasted even a year. I put the triple on the counter for this controller than for the conventional controller and then something. Before I had Xbox 360 controllers that survived a shared apartment and were still intact. So good that I was able to sell the Locker on Ebay. I treat all my devices well and here it falls apart twice.
The MS Support doesn't care anymore, since more than 12 months have passed. I was hoping for goodwill, since we paid quite a bit for it. Well ... no more MS support in the future! Premium at MS is written in small letters. I also advise everyone against buying. Rumor has it that there will be a new version of the Elite Controller. I was actually keen on it, but not after this support. Premium Paid and worse than Premium ... I can only repeat myself from here.
Kind regards,
A Microsoft customer.

poor customer support. You call there and are not connected to an employee. According to the Microsoft service, you have to replace your old device with a new one after the guarantee has expired. Cost: depending on the device at 300-500 francs, although only a small thing that would probably be repaired in an hour is broken ?? !!

Great location Friendly service desk and good working atmosphere.

Question to Skype: Can you tell me if using a Skype phone number voicemail (as indicated on the page) works? Support: "Unfortunately, I can not say flat-rate that you have to test." Then I'll buy a number to test it?

I call Microsoft because I have a problem and I am asked endlessly by an AI what the problem is that the problem cannot tell me. After ten minutes, I wait in vain for an employee. I feel like I'm not being taken seriously. Is that correct???

Abgrottenschlechter service.
2 years ago bought a Surface and the screen had a defect. I tried to get a guarantee and did not work until today. Customer service is not available online or by telephone. Because the customer service is overwhelmed with the smallest question 7 minutes on hold and then nothing is hung up. Absolutely impossible.

We were helped very well.
Thank you very much