My experience with the Xbox One Elite controller.

My experience with the Xbox One Elite controller.
I bought my controller from Media Markt on September 26, 2016, as recommended by my friends. That was less than 2 years ago. And Media Markt is only about the 2nd line.
On July 08, 2017 I contacted MS Support and they sent me a refurbished device because a button on my premium controller fell off. Nothing new, just a completely overhauled one. The guarantee continued to run from 09/26/2016, although I got the controller of a person who wasn't sure how he treated his. It is always three times the price we pay for a conventional Xbox One controller. Since you pay premium you can also expect premium.
It was a mistake to send the controller to MS. In the future I will do many things differently and that is exactly what I would like to recommend to everyone.
Go to Media Markt immediately. There you get a brand new one. The refurbished one is now falling apart and there is nothing I can do. If Media Markt has no stock, they may also pay the money back. Microsoft only releases those that have been sent to you by other users. Not a year has passed since I got the refurbished controller.
Neither lasted even a year. I put the triple on the counter for this controller than for the conventional controller and then something. Before I had Xbox 360 controllers that survived a shared apartment and were still intact. So good that I was able to sell the Locker on Ebay. I treat all my devices well and here it falls apart twice.
The MS Support doesn't care anymore, since more than 12 months have passed. I was hoping for goodwill, since we paid quite a bit for it. Well ... no more MS support in the future! Premium at MS is written in small letters. I also advise everyone against buying. Rumor has it that there will be a new version of the Elite Controller. I was actually keen on it, but not after this support. Premium Paid and worse than Premium ... I can only repeat myself from here.
Kind regards,
A Microsoft customer.