The worst customer support ever. Called them today...

The worst customer support ever. Called them today 2 times and after listening for 5 minutes the instructions I finally got the chance to explaine my problem. But here starts the funny part, after explaining the problem they just hanged off the telefone and offcourse I was charged because its 0848 number. I bought a 14 days ago a new Surface Go and a sound speakers at the side fell off. Obviously noone is interested to repair it or help me with finding a solution for my problem. Defintely this is the last time I bought Microsoft notebook.