Unbelievable - at Brack.ch bought a Microsoft Surf...

Unbelievable - at Brack.ch bought a Microsoft Surface Book 2 for not a little money. After 4 months, the tablet and the keyboard unit began to constantly connect and disconnect, so that you could not work with the device. Warranty processing is outsourced to Microsoft. There you can fight through a mad phone announcement menu and then get the information that the device is not replaced with a new, but only by a "refurbished" so retreaded used is replaced. Instead of the brawl standing by and fulfilling its contractual obligation, the customer is sent into a tedious ping-pong between the unspeakable Microsoft service support and their own technology. This was my last purchase of a Microsoft product and also my last purchase at Brack.