After dealing with Metrotown Mitsubishi for almost eight years now I am still very pleased with the service. They deliver with friendly service. Just saying this is a great dealership and Mike M. in the service department makes the experience second to none. Keeps me coming back. Thanks guys.
I give them 2 thumbs up . The sales person and the manager is nice and I got a really good deal from them . I will strongly recommend to everyone .
Jason Zhen gave great input on the type of car I bought and it s everyday practicality
Very professional, friendly and courteous after sales service and reception. The non-Mitsubishi repair was performed quickly and with minimum cost to me. I will definitely do business with this group again. Thank You!!
Very professional dealing with customer and well verse with the product.
Very helpful and insightful. Special thanks to Ezel and Ben for giving us advice, being kind in picking and purchasing a vehicle. Thank you for your great service, Mitsubishi Metrotown!
People are nice and friendly, young team with lots positive energy!
I like Metrotown Mitsubishi. I always get great service here. Jonathan was not pushy and was patient as he went over the numbers when I was confused. When I suddenly decided I wanted the car that day, he made it happen. And he patiently explained the electronics and set up my phone in the car . He still answers my questions about my vehicle by email.
Ben was great with my financing. He was personable and patient in explaining things thoroughly. I felt he worked to give me the best financing package. He also patiently reanswered questions the next day by phone for what I wasn't able to explain to my husband.
I bought the Outlander PHEV, electric and gas. So far we are very happy with it. I had previously bought my RVR here too and I loved that car! (I traded it in.)
Thank you for my new car!!! Happy Customers, again.
Great service, Jonathan K. / Product Adviser provided detailed information, immediately fall in love with the Eclipse Cross after test driving. A good size SUV with a S-AWC, striking looks, interesting interior, and flexible boot space.
I've been taking my car here for maintenance for 8 years, and I've had absolutely no problems. Great service every time, very accommodating , knowledgeable and well prepared staff.
Guys over here are so great, especially David Wang he has tried his best to help us to get the best deal on the outlanders, and he's pretty knowledgeable in explaining the features of the vehicle as well.
Our experience purchasing our 2018 Outlander PHEV from Metrotown Mitsubishi has been extremly satisfying. We checked other dealerships as well before making the final decision.
They worked with us on our criteria and request and was able to deliver on their promise.
We would like to thank Ezekiel and Ricardo for all their time and effort. We would definitely recommend them to our families and friends.
They have a great team. Good attention and very professionals.
***** Thank you very much Ricardo for your eagerness to reach me. I am so happy to knew that you are taking care of your customers. I really appreciate the effort you made and the way you professionally talked over the phone. It is very hard to find people you can trust and you have shown that you valued your customers and can be trusted. Again thank you... Rom Dap 4/12/18
*****If your trying to check for mitsubishi vehicles, first try to check in wolfe mitsubishi, surrey misubishi or tricity coquitlam. Sales team here in metrotown mitsubishi is so greedy. Will not comeback here to purchase for our next vehicle. Rom Dap 3/20/18
I bought a 2017 cx3 here May 2018, great service, excellent deal.
I just had a pending deal with Jason (He is a great guy) I ended up trading in my car to another dealer afterwards I found out I am still have to pay balance owing on the Diamond Care Warranty on the cx3 (my fault for not reading contract) In the end Metrotown Mitsubishi were great to me, gave me back my deposit which had been specified non-refundable. They were very understanding of my circumstances and very professional.
I have purchased two vehicles from them this year. They are awesome to deal with. Their service department is the best I have encountered. Super friendly and they do exceptional work.
Took my recently acquired 10 year old Outlander here for service and inspection. Great service, knowledgeable staff and everything done right on time. They were even able to give me a bit of history on the vehicle. I'll be back!
Excellent experience. Everyone is helpful especially the service manager Mike Macuzzi. He answered all my questions with patience. Thank you for everything in Burnaby Mitsubishi
Great service :) and continues to be as I just got my. Vehicle serviced again on its scheduled time.
I would recommend Metrotown Mitsubishi to all Mitsubishi car owners.I appreciate the efforts and effective work of the service team. Special thanks to service manager, Mark Marcuzzi who is knowledgeable, courteous and never fail to answer any queries. Well done , Metrotown Mitsubishi.
Great customer service every time I go in to get my car worked on.
I waited a while to write this review as I wanted to experience the service department as well.
Sales (4/5)
Firstly, most of the sales staff/manager were a pleasure to work with. I got the car I wanted with the features I wanted for the price I wanted. Everything went well, until I went to sign off on all the paper and I met Ben Lao (Business Manager). I was told that the sales staff don't pressure people into sales, however Ben is a different story. He spent a good amount of time to explained to me a well scripted spiel on buying their warranty/insurance package. I gave him a no and that I was not interested. He took offense to this and started to berate me for not buying the package. It was almost as if he was about to start crying because I didn't get lured into his charming ( or lack thereof) attempts to pressure me to buy something I did not want. I ended up speaking to the manager about this and he ended up talking to him about it. The same day Ben called me angry that I spoke to his manager (really Ben?? very classy -1 star because of you). It pretty much ended there. I will definitely remain a customer to this specific dealership, but I hope Ben learns a few things about this and also learns to contain his ego.
Service (5/5)
I've been to their service department twice so far and it was a true pleasure to deal with the staff (Especially Anson Wong, great cheerful guy). They were kind, courteous and professional (unlike Ben).
And this is why I give a 4/5 stars.
I can t think of anywhere else that I can get a good customer s attedance like Metrotown Mitsubishi
For a dealership to have someone like Jason who was up and about late at nigh when I visited their site to check on unit information, you will know you are not making a mistake. And I was not wrong! Jason was very professional from the time he handled me on line to replying to my text messages on when my unit would arrive. I now have my unit and he is still texting me to check if everything is going good with my Outlander PHEV. Jason and the rest of the team made acquiring the unit a very pleasant experience. My wife and I in fact felt no pressure in doing so. Keep up the good work you guys! Even though your dealership is quite a distance from my residence, I will not hesitate going out there and looking forward in seeing Jason and team when I have my unit serviced.
Great experience at Metrotown Mitsubishi! Shout out to the service department...Mike and Anson ALWAYS take great care of me and my vehicle. They will go over and above to make sure you're happy and satisfied. Thank you!
Great customer service!! They providing great service and for giving me an awesome deal! A big thank you to the sales rep (Jason)Totally recommend
Good Service and Nice People there !
Jason Zhen & Ben Lao are really kind guys !
Friendly staff, great service and service department. Full explanations and discussions of repairs or preventive maintenances. Exact costs as quoted and timely response / schedules. Ready when promised and washed / vacuumed before I get there. Great auto service for my Mitsu !
I've had my Mirage for about a year now. I just love it. I thought I would just use it as a commuter car, but have been 3 long trips with it. I'm sure glad to have the 2 front power windows, since I didn't op for the AC package. I have a bike trailer hitch on it and have been camping with the Mirage.
I've gotten up to 55 miles to the gallon. It's a good little car. James Oh is my sales guy. I really like his low key patient style. He even keeps in touch with me every few months to mention the deals going on at the shop. IE. service. I'm a very satisfied customer.
Janice
Burnaby, BC
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Thank you Ezekiel for the good and honest service. We are enjoying the vehicle you recomnended.
We really loved our experience at Metrotown Mitsubishi. Allen was a great salesman- very friendly and answered all of our questions honestly. We re very happy with our purchase, and Allen was a huge reason for us purchasing our 2019 RVR.
Always helpful and professional, they do their best to accommodate your needs and requests.
I just purchased a vehicle from Mitsubishi. The sales staff was amazing and professional and I am extremely pleased with my purchase. The quality of the product also impressed me. I would highly recommend them.
Always fantastic service. I have my Lancer serviced here exclusively. Pleasure to do business with.
Nice people and a good service! I've been a customer for almost 10 years. I wouldn't take my car for service anywhere else!
Thanks to Ezekiel at Metrotown Mitsubishi for getting me into my new 2013 Outlander.I'm very pleased with the car, the price I paid, and the service I received !
The sales department worked hard to win my business, they will get you the best price so long as you have a good competitive offer from another dealer. Post sales however you'll need to find your own way to have your questions answered, keep all the business cards you'll collect during the negotiation phase, you will need to talk to those people after the inks are dry. The service department gets two thumbs up from me. Found the cause of the windshield spray nozzle issue in my new Outlander PHEV and offered a quicker non original hose to get it fixed on the same day.
I went with the original part and are happy with the efficiency of the service.
Great staff, great service! Thank you Allen and James.
I have been going to Metrotown Mitsubishi for years to service my PTCruiser. All staff are courteous and knowledgeable. I can reply on them to give me excellent service.
Especially their service department mike n his team r always helpful
An amazing dealership where we were treated amazing. We bought this vehicle from the Okanagan and were treated great with our new vehicle being presented to us in better than described condition. I have no reservations about recommending Metrotown Mitsubishi to anyone.
dont do business with Allen, guys an idiot same with tiago
Very receptive and friendly staff. Great customer service
James is excelent salesman. He can learn customer need very quickly, would recommend him to eveyone.
Metrotown Mitsubishi has a very good service attitude. Allen, who introduced me to the car, is very detailed, very friendly and very responsible. We are very satisfied, thank you!
such friendly and thoughtful service we got from the staff. we too are very happy with the purchase. All in all a great experience.
Henry Cheng is a very knowledgeable salesperson and with a great attitude.
Very personable. Not high pressure.
Great service all around from the sales (Jason), business manager (Ben) and service department (Andrew). Everyone took the time to explain everything to me, even if it was repeated questions. Never felt pressured at all. Andrew even ran out to stop the shuttle service to get me on. I would definitely recommend Metrotown Mitsubishi to anyone looking for excellent service from start to finish. I'd give more than 5 stars if possible.
Very friendly staff! They will advise you with all the honesty. Highly recommended.
I recently bought 2013 Mitsubishi RVR from Metrotown Mitsubishi. Metrotown Mitsubishi is an outstanding dealer for purchasing Mitsubishi vehicles. The staffs are very cordial and welcoming. Especially, I would like to mention salesperson Mr. Tao Fu who told all the thing about my first new vehicle. His knowledge and dealing with customer is mind blowing. He is such a helpful person. I will definitely recommend Metrotown Mitsubishi and the salesperson Tao to everyone. Thank you Mr. Tao and Metrotown Mitsubishi, you did awesome work!
Allen Weng was awesome! He was very patient with us answered our inquiries like a real professional! Thank you so much! We love our new Mitsubishi RVR
I bought one lancer se in 2009, sales person are courteous and helpful.
Needed to purchase a vehicle in a tight time frame last summer and purchased one from Mitsubishi Motors. There were several issues with the vehicle that were never mentioned, and the 'Safety' they had conducted (that was more comprehensive than official government safeties, they said) was BS, because when I moved out of province and had to do a safety some of those issues that they had not mentioned needed to be fixed to pass. I advise taking any vehicle you are interested in to a third party to have it inspected before purchasing.
All the staff are super nice and friendly. Ezekiel was my salesperson and made getting my first car an enjoyable experience. I recommend coming to this dealership to buy a car.
Service department people were very kind and helpful.
There are good people working there, educated, honest, and efficient.
I recommend this place for your car maintenance.
METROTOWN MITSUBISHI ARE THE BEST
I AM DEALING WITH THEM 7 YEARS NOW THEY HAVE THE BEST SERVICE
Thank you Ezekiel at Metrotown Mitsubishi for getting me into my new vehicle. I'm very pleased with the car and the service and interest I received!
Bought a new 2015 Mirage. I recommend Brad, a very professional and friendly sales representative. Great experience at Mitsubishi Metrotown!!!
Metrotown was the most professional and up front dealership I've found in Vancouver. I was new to the city when I started looking for a used car in October, 2014. After visiting many different dealerships and talking to many different characters, I finally got down to Metrotown. All the staff were friendly, polite and professional. They were up front and honest and fairly negotiated price. I've had the car for several months now and it's been working great. A great value, I appreciate the experience and piece of mind of buying from a reputable dealer. I highly recommend.
I just bought the 2018 Outlander Phev. I had a great purchase with them. I would like to say thank you to my sales rep Jason. He was very professional and guided me through the whole process. I definitely would recommend him. Also, wanted to say thanks to Ben in the Finance office, he was very efficient & detailed with all the paperwork. Great service & amazing team.
Very friendly staff and efficient maintenance service.
I recently purchased a Mitsubishi RVR from Metrotown Mitsubishi and have not stopped raving about my experience to all of my friends and family! As a woman, I found it extremely intimidating walking into a dealership to purchase a car. I went to a number of dealerships in Vancouver and always felt as if I was being taken for a ride in some way...
A soon as I walked into Metrotown Mitsubishi I felt at ease. The salesman, Tao Fu, was fabulous! The sales people do not work on commission and you can tell! He was genuinely interested in my experience at the dealership and patiently answered all of my questions throughout the process.
When I decided on the car I wanted, I was brought Joseph Zamora. Another amazing guy! He was very transparent about the cost of the car vs. the value. He made sure to give me the full history and even gave me a number of options when I enquired about financing.
I would buy another vehicle from this dealership in a heartbeat and have referred all of my girlfriends to Joseph and Tao. Their casual, yet professional approach is unlike anything I have ever experienced at a dealership. Well done Mitsubishi Metrotown! You have acquired a new customer for many years to come!
I inquired about a Mazda5 at this dealership. At first, I received really good service. They were very accommodating. They picked me up, took me to the dealership and allowed me to test drive the vehicle. Had a good meeting with the sales person Ezekiel. He explained the numbers and told me the options for financing. Very thorough. When I finished my meeting with Ezekiel, he assured me that I would get a shuttle back to my pick up spot. That is where the good service ended. I waited for 15 mins for a ride. When I approached the staff about the shuttle service, they told me to wait for Ezekiel or find another way back. They were all looking at their smartphones and doing nothing. Nothing professional about that. Terrible attitude. I advised their sales manager. Not apologetic. Just said he would talk to them about that.
So far the best Mitsubishi service in Vancouver area.
They used to give car wash plus inside detail when you bring car for service. Now they just give you a car wash card. Punctual service though.
I love my lancer, but like every other car, it ages and begins to have strange noise on highway. I brought my car into the service department, told them about my issue. They could not reproduce it in the garage and told me my car is fine. I suggested to take one of the mechanics on the road so that I could show them the noise. The suggestion was refused because they "did not have enough time to deal with my problem". I had to make another appointment to take my car in. When I went out, I was told that if I could not hear the noise a few days before the next appointment, I'd better not to come again. Is that another way to say "do not waste our time if you want to make up some non-existing issue"?
Service was on time. However, they were unable to do interior car wash the two times we've been there due to staffing issues.
Bought a used vehicle from them.
They allowed me to inspect it well, had a good test drive route, and were friendly. A water leakage issue was found and they spent time testing to repeat, they also gave a guarantee to fix if the issue repeats. Repairs were preemptively done to make the vehicle a safe and sellable one.
A documentation fee of $600 feels a little steep, but price negotiations were reasonable and transparent, with efforts made to address concerns.
An overhanging feeling of friendliness and personability was present.
The post purchase detail was reasonably thorough.
Living on Vancouver Island, I have been on the hunt for my perfect vehicle for a long time. Finally I started looking in Vancouver for the car for me and in doing so, I came across some of the best customer service I've experienced! Within the first hour of me seeing a car I loved on autotrader, I was called by a service representative named Brad. He helped me with all of my questions and went the extra step to keep in touch via email with me (but not in a pushy way). He sent me specific photos of the car I had requested along with more information. He even kept me updated of the sale status of the car until I could hop on the ferry to come see it! Although ultimately I did not end up buying a new car (my brother gave me a killer deal on his car that only a brother would give) , I would very much recommend this dealership.
It's sad that they stopped selling Lancer in Canada. I used to love the car back home wanted to get one here. I hope they bring the racing edition back soon
Having amazing friendly and helpful people with a great sense of humour made our buying experience fun easy and stress free.
Good work Jason!!!
Great experience shopping at metrotown Mitsubishi. David and Ben are so helpful ... keep it up, guys
Staff is always very attentive, courteous and professional. I had an issue with both headlights and the service department was able to fit me in on short notice. Kudos to the service department!
just bought my 2018 eclipse cross thanks for the help of mr david , mr john , mr ezekiel thank u for a sweet deal too iam so happy they really took care of me
Service is on time, very professional, on time, and direct to the point
About eight years ago, my friend gave me a ride to somewhere else. After that time, I liked Mitsubishi as the inside cabin could store a lot of things and is suitable for moving. I drove outlander for eight years and found out that there was no problem at all.
From my experience at age 64 let's say I've been around the block of life many times. Owned many cars vans pick up trucks ..so have lots of history having bought & owned & having to repair insure & sell vehicles.
Also have been in many dealerships. In a scale of 1-5 & 5 being best some dealerships felt like a 1 others 2-3-4 & the two Mitsubishi dealerships that I have been to Newtype ( moved or shut down ) in Richmond & Metrotown Mitsubishi in Burnaby truly are 4 plus/5 star in my humble honest opinion. Namely let's start with the product SUVs cross overs cars come with a warranty 10 yr /160,000 KMs. That SPEAKS & SHOUTS VOLUMES!!!
What other company will stand behind their product like that?
Plus on newer vehicles one can purchase an extra warranty for $2500 which will cover so many parts that may or could need repair/replacement. Too many to list. Good peace of mind. Again the 10 yr / 160 km warranty tells me the Mitsubishi company stands behind their product when other makes will not dare to give the same or any where's close to. If your going to keep a vehicle for 6-10 or more yrs why not go with a long available warranty. No brainer.
Now let's further talk on this dealership.
The atmosphere at Metrotown Mitsubishi when you walk in is peaceful. The workers in every department are friendly competent insightful & you get this feeling they are a team & there to service you.
Have recently bought a Lancer & more than happy with the deal. Of course bargain & discuss & make your offer & truly believe they will work with you in good faith to which both parties are happy.
I have a very non trusting attitude when it comes to buying a vehicle as it's $$$ & when it comes to $$$ it's like a god to some folks. Like a zebra crossing a river full of crocs is the thought that comes to mind in some of my past feelings of going to some car lots.
Let's face it we have seen horror stories on CBC's Marketplace or some tv news report telling of dishonest dealerships in their sales & service departments. It's trust broken & victims.
..... you can feel very safe coming to Metrotown Mitsubishi in both the service or sales. You will get served well.
The administration ,insurance,plates, etc.. all went so smoothly. Before we knew it we were driving home in a 2016 low KMs Lancer.
Now we have an Outlander & Lancer.
This dealership has for many years a very high BBB rating.
That SPEAKS & SHOUTS VOLUMES also !!!
BBB does not give out high ratings like cheap candy. You have to deserve their ratings.
In fact 3 other locations that had Lancers in my price range but I wanted to give Metrotown Mitsubishi my business / $ because of my past treatment with them & because of their reputation & BBB rating.
They work with you & it's not a feeling of untrust.
Believe me I've been to other dealerships where ya felt cheated & overcharged ...like all they wanted was to see how much $$$ they could get from you. ( in their service or sales department. ) The staff look untrusting & shifty eyed too. All the staff here look like they enjoy what they do & the service & sales staff that wife & I have dealt with were friendly & service oriented. Of course those whom wife & I met are our favourites now.
In my good books so to say.
Bottom line Metrotown Mitsubishi is well run, know what they are doing, honest friendly & trustworthy. Start
Go to wherever ya want but if you want good wheels then buy here. If you want it well maintained also service it here. Know this is a long review but it's because I truly want you as a buyer or needing repairs to go to a trustworthy place. If your close or within driving distance.
Too many crooks sadly in this buissness.
Why be a victim & waste your time & hard earned $$$. Going once going twice I will end with: Metrotown Mitsubishi top to bottom & bottom to top gets my "thumbs up" of approval. Starts with good owner managers & staff.
5 stars all the way. If the gang at Metrotown Mitsubishi happens to read this review: Hi & keep up the good job!
I purchased my first new car at this location. They sure did make my experience fun and easy. I dealt with Hayden Huang and he was amazing. He was polite, nice, very helpful, and really easy to deal with. He helped me to get the car I liked for the price I was comfortable paying. Staff were very helpful and I enjoyed dealing to all of them.
I would recommend Metrotown Mitsubishi to anyone. My salesman James was awesome. He made it his goal that I was happy with my entire experience. Ben in finance was also very helpful. I have had my car 2 weeks now and want to let everyone know that not only do I love my new car I loved dealing with a great team.
I had a positive and pleasant experience going through the process of getting a new car. I received the information I needed to take my decision. Jason the sales person was very helpful and knowledgeable. I highly recommend to talk to him More
A great opportunity to experience the "Peace of Mind" with the help of Ezekiel. Truly such a blessing to be one of his clients and He's one of the company's asset. GodBless
I have been a Mitsubishi costumer for over 10 years. I always go to Metrotown Mitsubishi for all my car services etc. The customer service is excellent.
Recently we have purchased a new Hybrid Outlander. The sales team was wonderful. We dealt with Ezikiel and he went above and beyond to help us.
From my point of view this is the best delaership of all the delaership I visted in Vancouver. When I came in I felt it is nice and clean. They are provided an excellent service to me. No matter how many questions I have they are still really paitence. I will recommend my friend to come to buy the car. The sales manager and the sales are very nice. At this point I would like to talk about my sales Richard Yang, he is a really nice sales and he is also a really nice person. He helped me lot when I decided to buy the car and even after I bought the car. Therefore, if anyone want to buy the car here I recommend you come to see Richard Yang.
I stopped in last minute as I was having a problem with my car. They were able to diagnose the problem and fix it and had me on my way! I would recommend Metrotown Mitsubishi to anyone!!! Thanks!!
Suffice to say I drive all the way from North Vancouver to their place, despite existing a rep closer to me.
Needed an older model car for groceries and errands. Jackie was an excellent help, treating me as if I was spending ten times as much. The vehicle was inspected and detailed - looked great!
Great dealership! The staff are all super knowledgeable and friendly. They gave us a very reasonable trade-in price for our previous car. The general manager is very nice and accommodating. Highly recommend buying here!
