The sales department worked hard to win my busines...

The sales department worked hard to win my business, they will get you the best price so long as you have a good competitive offer from another dealer. Post sales however you'll need to find your own way to have your questions answered, keep all the business cards you'll collect during the negotiation phase, you will need to talk to those people after the inks are dry. The service department gets two thumbs up from me. Found the cause of the windshield spray nozzle issue in my new Outlander PHEV and offered a quicker non original hose to get it fixed on the same day.
I went with the original part and are happy with the efficiency of the service.