Mercedes Benz of Brooklyn Reviews

We have a very bad experience in this dealership. We set up an appointment with a sales consultant, but when we there, we been told that she is not available. The receptionist assigned Sergei Bukley for us. He is very unprofessional and has not patient. He did not even want to show us the cars, because we were asking for CLA 250, which is the CHEAPEST in Mercedes-Benz. After we asked, he showed us some CLA 250 in the dealership. He kept telling us that the cars are expensive here. He was not willing to talk to us, because he think we can not afford it. I will not recommend you to go to this dealership if you are not buying the $100,000 car.

Conversation with sales consultant Yelena Schlager and branch Manger was excellent and I left with new Car in two hours.

Mercedes-Benz of Brooklyn is the best. They helped me get out of my current lease and into a new lease without any issue; the transition was seamless. I dealt with Johnson Lin & I am so happy I did. He was great and really communicated with me through the whole entire process. I definitely recommend Johnson & the whole entire team. (I already gave Johnson s card to a few ppl) - thanks guys!!

This place has a bad service with customers, I call to make an appointment and they call me to confirm I go to the place and it indicates that I have no appointment make me waste time and my money .. i have year with Mercedes Benz....

We got our first car in life here at Brooklyn Mercedes . It is a pleasant and smooth experience to work with Ahmed who showed his knowledge and professional advise to help us get our dream car. Ahmed was super patient and working hard during the entire purchasing process and help us deal with every details and answering all our concerns. Thank you very much for helping us getting our right car . Excellent service !

I have been a Sovereign customer for 28 years, and their service never fails to impress me. From the ease of confirming an appointment, to the time when I pick up my freshly washed car, the entire staff is courteous, and willing to do anything they can to help make the process as easy as possible.

Yuri Belyanskiy Was excellent on my GLC350e lease. Called me up before my current lease ended and told me about a great program going on. Spent less than an hour at the dealer. The smoothest transaction ever at a dealer. If you love saving time and money this is the dealer to go to.

Do NOT use this dealership! Their service department is the worst I ve even encountered. They do not pick up the phone. You get transferred to an reservation desk that takes your info and no one ever calls you back. I was told my Sprinter van needed $3500 in work by the info from the diagnostic tests. Contemporary in NJ told me it didn t sound like they knew what they were talking about Sinai has the van towed from Brooklyn to NJ but not before in has to pay over $400 for the diagnostic. I asked several times for a copy of the diagnostic but still waiting for it. Lii ok w and behold the issue was a wire to that was loose and draining the battery. Fixing my van in NJ costed me just over $500. Can t get the service manager to call me back . Left several messages for him but like In said they don t answer the phone do you have to leave messages.
Beware these guys are scam artists!!

Delivered

DO NOT GO HERE!!! If there were an option to choose zero stars, I would select it. This is not only the worst Mercedes Dealership/Service Center I have ever been to (and I've been to many) it is the worst Car Dealership/Service Center in general. Mercedes is supposed to be a luxury dealership but they are anything but luxury. First off, calling to speak with a Service Adviser was absolute hell! They take days (almost one week in my case) before they finally returned my call. The name of my service adviser was Rui. After explaining the problems I was having with my vehicle, it was a slow and painful process to diagnose exactly what was wrong. He informed me of the $1200 fee it would cost just for the diagnosis (whether I had the problems fixed or not). From there, it only got worse. Every time we spoke, he would inform me of a different "problem" with my vehicle and would insist that I needed to fix it in order for the car to run. Long story short - I ended up paying them 5K. Mercedes Benz of Brooklyn kept my car for over one month! When they finally returned my car, it was absolutely filthy! Both inside and outside! After expressing my dissatisfaction regarding the state the car was given back to me (I also have a 4 month old baby who would be strapped in the backseat covered in filth) they tried to blame it on me that they didn't know I was coming to pick up the car even though we made the arrangements to pick it up on this day. Eventually they gave the car a quick poor wash and didn't clean the filth inside saying I would have to pay $350 to clean their dirt!!! They even put the dirty paper mats back into the car. They didn't even give me new clean ones. This is how they treat their paying customers. I will never be going there again and I will advise anyone to skip this dealership/service center! Try Helm's Brothers!

Bad customer service.
Worst place and bad workers with attitude.

This is now my second Benz, but first from MB of Brooklyn. I primarily worked with Jayson, who provided a full-fledged white glove approach to the car buying experience. I was able to get into one of my dream cars, a c63 AMG. I spoke with him on Friday, test drove on Tuesday and picked the car up that Thursday. I could not be more satisfied with the service provided by Jayson, Leon & Dhmeir. They had everything ready, handed me the keys and I was off. These guys crushed it for me - thank you so much. They've gained a customer for life.

If you're in the market for a new car or just leasing, this is the place for you!
Very warm and very professional friendly staff with a great sense of humor,and they treat you like a celebrity. Thank you Steve S.and Lu. For that awesome deal!!!

Getting my car serviced used to be a pain in the you know what. It all changed back in 2010 once I purchased my first Mercedes from this dealer. The staff is very polite and inviting. They answered any questions I had and escorted me to the waiting area where I was served REAL coffee (not that cheap stuff), with the option for a complimentary breakfast. There's also a few IPads available to help pass the time. Because of all this, I actually look forward to getting my car serviced and also to check out the new models. I'm on my second Mercedes lease from this dealer, and I'm already thinking about my third.

David Anderson was an exceptional salesman. Was very helpful, thorough, and made my process quick and easy. Highly recommended!

Nice dealership, but couldn't close the deal because their prices were too firm and not negotiable at all. If you want a good deal try the dealerships out in Long Island.

David Anderson helped me through the process of getting a new car. He was very up front with his approach.

Very happy and satisfied with my leased car from Mercedes Benz of Brooklyn. Very impressed with the level of care taken to place you with the car you want. Jerry Petitto is a true professional. Jerry made me comfortable. Jerry listened, jerry didnt push, jerry worked the numbers so they matched my desire. Jerry made the entire process seamless. He listened to my needs and found the right car at the right price point. I am very happy with my purchase all due to jerry. If you still not sure about Mercedes Benz of Brooklyn, trust me after ten years of going to the dealership i wouldn t go any other place, please go visit my new friend Jerry Petitto.

Mr Roberto is a nice guy about respect customers hi is number one, my wife and I prefer mb for any kind of service.

First of all, I am giving sales associate Yelena Schlager credit for making my first-time owning a Benz a smooth process. She is genuine and surprisingly as a female she knows the ends out of the brand and she takes pride and believe in what Mercedes stay for. I would highly recommend anyone who goes into the showroom to see her and guarantee to you that you will not regret it! Needless to say, Al was great too and the staff at the Brooklyn location make you feel like apart of the Benz family.

Great experience with Johnson Lin who's the Sales man for the dealership, responsible and accountable, works and thinks for the client, I only met him twice but I got my car already.

Besides the fact that's it's mercedes, Nothing. I came in to buy a car ,sat down with someone and went thru the motions, gave a deposit and was told that they'll contact me, a guy did contact asking what exactly was I looking for after I told him he said he would get back to me ,it's been a month now and nothing. I returned for a refund thinking that maybe they'll try and keep me as a customer but instead he's drinking his coffee and told me to come back monday. I'm now gonna take my business to a different brand, customers service is very important.

The service was quick and fantastic! I would love to go again to get my car serviced!

Please do yourself a favor and do not go to this dealership! You should drive out a bit further into Manhattan which is the only dealership actually owned by Mercedes Benz. These guys refuse to fix the brakes of an 8000 mile 2020 GLS that was having grinding noises and other issues. If you go to the Manhattan one, they'll actually help you fix the car and give you a loaner that matches the car you own.

Ken Li costumer service was excellent highly recommended!

Ken li was our sales associates and he went above and beyond to make sure my mother got her dream car . He followed up with us throughout the whole process even when the shipment was delayed . He made sure we left with all smiles. Truly a great place to get your dream car

I have leased numerous other MB's from different dealerships in the tri-state area. Before leasing my current one went to over 5 MB dealerships and received numerous quotes. Including one from my repeated MB dealer that they said "was the lowest price they could give me". I decided to walk into Mercedes Benz of Brooklyn and was immediately greeted by Yelena Schlager. She gave me a price that was about 10% cheaper than every other MB dealership I went to, not to mention provided impeccable service even after taking possession of my new vehicle.

Grat people, professionalisms, I dealt with Jayson and Matt what a nice experience, they explained everything to me with patient !
Great job by Jayson , Al and Matt !
Thank you

Super helpful... excellent customer service... i left my car with them and received a loaner ... they called me to keep me up to date with the status of my car .. the exchange from my car to a loaner then the loaner back to my car was extremely smooth!!! And to top it off the cappuccino in the waiting area was delicious!! I m absolutely satisfied!

This place is such a bad place. My car got totaled at the last second when I needed the most! Do not go here the company will total your car and then offer you the same car for more money and less mileage! I highly recommend to not go here!

Horrible dealership! Tried the old bait and switch! Agreed to numbers over the phone and when you show up completely different like you never had the conversation. Andrew of sales staff is unprofessional, inexperienced and a liar. Would never recommend this place to anyone. They are typical con artists car salesmen. Please do yourself a favor and don't waste your time. I wasted my time paying a toll and gas and pure aggravation to go there. They are not honest and just look to scam you and will lie to your face and not care.

I ve been in the sales industry for over a decade, and lets just say I wanted to recruit Josh. True sales professional.

He followed up for months, replied quick... and MOST important ... did not act ANY different after the sale was closed.

Thanks a lot Josh,
You were fantastic!
- Regina

My experience was one for the books. I was greeted by the Sales Rep Dmitry who was beyond my expectations. He was welcoming, personable, very helpful, very detailed, went above and beyond to give me the best deal. Practically worked magic. He asked all the right questions, things I didn't even think of. He was one of the best sales representative I ever had. Anyone looking for your first Benz, Dmitry is definitely the go to.

Had an amazing experience with the parts department.

Very professional and polite
Always very satisfied.
It s my 3rd year and I never have to wait more then 10 min.

I am extremely satified with excelent service that I was provided on 8/10/2018; starting with people on the phone, front desk and especially Rui, who was very friendly and helpfull.

Great assistance from Yuri and Teona. Very helpful and experienced.

Jerry is the best what can i say!

I'm a first time buyer of Mercedes and I've been looking at E350 for a long time. Jerry was assigned to me when I walked in and I was immediately warmly greeted by him. Jerry is very honest and upfront about everything. He made the deal very pleasant and swift and he even put in my bumper protector for free. The car closed at the price we agreed at and the car is as good as described in the ads. I know Jerry bent backwards for me to get my car at the purchase price and he will always be a great guy in my book. When I upgrade my car in the future it will definitely be Jerry who I turn to.

P.S 2 days after I drove the car off I noticed some minor problems and Jerry took care of it for free and in a timely manner. What a guy!

Harry

Everything about our lease went smooth due to the excellent staff ( thanks Diana & Mitchell!!) that listens to you. Excellent service + excellent SUV = a very happy customer. I would highly recommend going here. AAA+++

Came in for a tire change. Was greeted by a friendly service consultant. Took all my info and asked me to wait in the lounge. Forty minutes later the service consultant came into the lounge to let me know my car was ready. When I came outside my car was ready and washed. Overall great service and friendly staff.

For the timing of your car s service needs, when is there ever a good time? This dealership accommodating my needs at a less-than-ideal moment, was far beyond what I imagined; Ms. Marian Luke took care of The appointment and subsequent details, right up to the delivery of my car. I do not lie; I was overwhelmed and admittedly emotional to tears, to receive the car in top shape with all things discussed effectively repaired and operational! I truly owe Marian LUNCH.....

We were on buisness trip early at 5 am . had a problem with the break . had a lot of meeting in the country . Body shop Guys gave us a hand even it was out of their schedul . God bless you guys thanks a lot . !!!

My experience at this dealership was awful. The service agent Bin Chen racially profiled me, and was completely inappropriate in his dealings with me. I bought my Mercedes Benz at a different dealership in NJ but needed to have an extra set of keys made. Despite showing drivers license and a copy of my temporary registration (I literally purchased the car the day before), he eyed them with suspicion, made phone calls, walked to the back office, and then demanded that I show him a bill of sale! He questioned the legitimacy of my ownership of the car despite giving legal documents that already proved ownership. Plus, the price he quoted me for the keys was significantly higher than what I ultimately paid at a different dealership. I m all for security but when you ve given all the necessary documents to prove identity and ownership but someone still demands that you prove more, that s not security that s overreaching and it s discriminatory. I m very confident if I had White skin he would have seen my documents as more than satisfactory. My complaints to the management have been unsuccessful (no meaningful follow up) but we ll see what MB corporate has to say. I strongly recommend that you go to a different MB dealer for your service needs and stay far away from this one.

John the Sales associate and Phil Lombardo the manager we're great. They worked hard to put together a great deal on my trade-in and get us into a new 2018 GLA-250. They were straight-up from the beginning and the experience was really no pressure. Their focus was on customer service and that theme played through to the close of our deal. Go see John and Phil if you're in the market for a Mercedes.

I love everything about my experience sales guy johnson lin was amazing to the finance guy nash everything about my car is amazing im just super happy and i cant wait for many years to come with them!

First of all, I have never dealt with a service center that is so unprofessional. I would ve never ended up in this place if it wasn t for my car breaking down in the middle of nowhere. I have called countless amount of times and left voicemails, but no one has reached out to me. There was messages that was escalated to all different departments, and still no call back. This is the only dealership where you drop your car off, and you don t know what s going on. Also, all I was calling to find out was if they had a loaner available for the past two days. I haven t asked for anything else, but just to find out what I needed to find out, but that is impossible with this dealership. I usually don t get my servicing done in this dealership after reading reviews on google, but trust me if you guys still end up in this service center after reading these reviews good luck. Just leave your car in there and forget about it, because these people don t know how to answer their phone ever.....

from out of state and bought a Sprinter Van from them. Assured me it was road worthy and went thru the service dept. The service tech must have been blind not to know it needed wiper blades (75.00) tail light bulbs were burnt out (20.00) and I never made it out of the state before the low coolant light came on. Im sure the same tech checked their leak out too.

Carol Morin is an exceptional Service Advisor who is prompt and concise with handling all of my specific needs when I bring my car in for service. She is one of the main reasons that I continue to purchase cars through Mercedes-Benz of Brooklyn time and time again.

I was interested in a new Mercedes GLE or GLS car and I went to this dealership.
I asked a Russian speaking representative and they provided me, Sergei Bukley.

Sergei wasn't interested in giving me the information at all. It looked like Sergei had a bad mood at this moment, and he was lazy to explain. I asked him about the car, pricing, specifications, and lease deals.
But he was short like: "Yes", "No", "Look at the website" etc.

In the end, i asked him about "What is the difference between your dealership and others?", And he said - "This dealership is like a luxury restaurant and others like the Mcdonalds".
But I didn't feel like I'm in the luxury restaurant at all.

I was really disappointed and I switched to the new Land Rover Discovery.

Amazing facility, everyone is very professional and friendly! Beautiful sales floor and shop environment! Service is done to perfection in a timely matter, and you may even get your vehicle cleaner than you thought possible.

Great experience with the service department , they were exceptional in service and Riu Costa provided 1st class service and follow up.

Horrible service. Nasty free food. t hour wait when I had an Appointment

Diana C. was fantastic, prompt, responsive and great salesperson to work with.

Parts department is so slow, not professional, not helpful , never pick up the phone . To get the parts I would definitely recommend to go to Manhattans Mercedes store, they have parking lot and service is excellent .

I dealt with finance manager Mr.Elsheemy in regards to a new unit purchase. After signing the contract he refused to honor his end of the deal. I can not recommend doing business with this dealer because of that.

From KULDEEP KAUR/GURMEJ SINGH


Matt Fattah also helped us a lot. I am really very very happy with this dealership. I will always recommend the people who ever want to purchase the MERCEDES-BENZ, please just go to MERCEDES- BENZ of Brooklyn directly without any hesitation and met JOHNSON LIN as a sales guy.

I had an excellent service experince. My service rep Carol was friendly, attentative, knowledgable and most importantly to me she was efficient in getting me in and out of the service depaartment in a timely fashion with the service completed.

It was great experience very helpful sales person. Highly recommended.

how this company is still in business and how they are a certified service dealer for Mercedes is beyond me. First off, NOTHING is ever covered under warranty. Always an excuse as to why you must pay. You feel as if they have their hands in your pocket throughout the entire dreadful process, and unless you put your foot down, theyl take you to the cleaners. Some people here are wondering why Carol still has her job. Its pretty simple. This company has one goal only: squeeze the customer dry. I wont even go into how long is took to get my car fixed bc u deal with that BS in every repair center. You get the same feel and treatment as if youre dealing with your local sleazy repair shop, except Sovereign looks more official and calls you 'sir'. Take my advice and avoid at all cost. But if you must deal with them, bring lube...makes the screwing a lot easier.

I have to say I never write reviews I don't have time for it as I am a busy physician, I stopped using the MB dealership in Brooklyn Years ago cause there service was terrible and the people there were obnoxious. They would take my car damage it and get parking tickets on it and blame me.

In an emergency this week I took my ML550 there and I was treated as a king even without an appointment. The young lady at the desk Debra Scotto, was nice enough to squeeze me in, get me coffee and introduce me to Anthony Incarnato my service advisor. He was amazing. He took care of me, made sure my car was seen and serviced as fast as possible. He kept in touch with me and was even able to get my work done completely on my extended warranty. NOT TOO SHABBY!!! He is amazing . Even SKY the fellow who picked me up in the bad weather to get my car was a pleasure to deal with. All in all the experience was wonderful. I will be using them for all my cars and all my service.

I'm thrilled with the new Mercedes of Brooklyn and IM thrilled with Anthony Icarnato. If your are using them ask for him you wont be sorry!!!. If you aren't using them you should be!

Warren Wexelman, MD

Service Department: I went in for an issue with the ignition. I was so upset, I never gave the manager a chance to help. Although I expressed extreme disappointment, the manager and staff were amicable and continued to offer help. In the end, not only did they bring resolution to the problem, they offered me a loaner to assist me with my transportation needs. I owe the staff an apology, but I will begin by expressing my extreme satisfaction with the service.

Apparently there is a particular demographic around here that is keeping this dealership in business - that is, a demographic of foolish people who have not worked hard for their money and therefore don't mind parting with it. I had a similar experience to one of the previous reviewers who complained about making an APPOINTMENT and finding the sales staff not ready for him. That is exactly what happened to me. I was likewise passed off to another "associate" who said he had to pull my car around from the back lot. Forty-five minutes later I was still waiting, so I told them to give me a call when they're interested in selling a car and left. A few days later they brought the car to my door for a test drive. When I told the associate my price range (looking at pre-owned) he laughed at me and said I would not find that anywhere. Well, I did find the model I wanted with more features than I cared about for $15k less than anything they showed me, plus it only had 17,000 miles. I bought it from a Lexus dealership.

Long story short, the staff here do not earn their money, and my guess is that most of their clientele don't either - at least, not legitimately. If you have worked hard for your money, stay away from this place.

Great place. I highly advise you speak with Johnson Lin-the most trustworthy and honest person that I spoke with. Helped us find the right vehicle for our needs even if it wasn t in stock at their store. Charismatic guy. Made the experience great and easy.

Horrible service. Service advisors NEVER call back. They ll tell you it ll be ready in a certain time and won t get the vehicle back for weeks! Very unprofessional. Would not recommend to anyone.

Great experience leasing my new car from MB Brooklyn. Was helped by Johnson Lin, who gave me an unbeatable deal. Very professional and efficient, highly recommended.

Very aggressive pre own sales manager Luis Rivera,I am trying to trade in my car but he speaks like bad police man with me. I am very upset.

Sovereign Motor Cars in Brooklyn, NY made me a happy customer. Their hospitality and honesty made it such a pleasant experience. I live in Jersey and I had been car shopping for 2 months. My experiences were less than unsatisfying. They were either rude or sounded like they were all reading from the same script," what can I do for you today, so that I can have you sign for the car today". It was becoming nauseating! To make a long story short the same day I decided to take a trip to Sovereign Motor Car,
I was able to find a great deal and satisfying customer service. :) Thanks so much Sovereign Motor!

This was the worst dealership I ever when too I had to schedule more than one appointment.
1.When I MADE THE APPOINTMENT THE FIRST TIME ON THE PHONE EVERYTHING WAS AVAILABLE WHEN I GET THERE NOT AVAILABLE AND HAD TO MAKE A SECOND APPT
when I got there the second time waited for 30 min and I was told that you cannot get a loner, when I made the appt they told me you will get a loner .
then I made a 3rd appt at the dealership everything went well thank god
finally when I receive my car back the passenger seat is stuck and don't move when I call no answer and have not spoken to an adviser until today!!!!!!!!!!!!!!! hope someone can help
thank you

I will be brief Matt Fattah is an awesome person, his personality and spirit is one that Mercedes of Brooklyn should be proud of and that is cause for celebration in itself. I look to see the day Matt is the CEO of a Mercedes dealership I am sure it will be more than a plus for Mercedes Benz. I have had the pleasure of knowing him for many years and I am appreciative of him being there and hands on Matt great for Mercedes.
Diana Chuisano my personal advisor lovely and always ready to make sure that I am taken care of in the utmost way. I appreciate her commitment to her position which keeps me coming back to the Brooklyn dealership.
Salute to these two great and beautiful people.
There are many staffers whom could be mentioned, I just don't know all by name yet, they have been very welcoming and ready to assist if needed.
Lastly I really look forward to this dealerships renovation being finished especially the car wash / detail center I would hope that they could be better than the awesome dealership in NYC on 11th ave. they treat your car right (thumbs up).
Happy holidays to all ...

Master Rob

Very very bad. Walked in every body pretending like they were busy but nobody in the show room.lady at front desk tried to find someone to help me they were telling her that they have costumer coming in soon she felt so bad.i told her don t worry I ll be back.... I will never go back there again.

Was the Best Experience Ever Only in Brooklyn Thanks Tearza C.. Very Kind

Just purchased a car from Jerry Pettito, and let me say he is Amazing!!!!!. Worked with me to get me in the car I wanted. I will definitely recommend him to anyone shopping for a Mercedes-Benz.

Jay is great . My wife first purchased her 2017 GLS450 from Jay , and. Unfortunately her 2017 GLS 450 was total in a car accident . The Day The GLS was totaled from the insurance company I went to go see Jay . My wife was in a New 2018 GLS 450 the next day. Thanks Jay

My experience with management accommodating my service needs and the staff for following through with all that was promised, was truly professional and to the best of my interest. For that reason they have earned my business even though I have to travel 30 miles to get there. And believe it or not I have a dealership less than 3 miles away that wasn't willing to do anything for my issue, and charged me $190 to tell me so.

Absolutely the best decision my husband and I made with our new lease. Josue Dejesus assisted us with our process and made our decision an easy, affordable practicable one. We recommend Mercedes Benz of Brooklyn when looking for your new Mercedes. Thanks Josue Dejesus

Thank you Mercedes-Benz of Brooklyn. Their service is wonderful and friendly.
The service is wonderful because when we go there we always get a friendly welcoming. Also the food is wonderful when we are hungry there is a pizza, cafe for us to eat. My GLK350 is very comfortable as my daughter love it very much.

I had an awesome experience in the Service Department with the Service Manager Devin Prediger at Mercedes Benz of Brooklyn. My car check engine oil light came on and when I stopped to the gas station they were not able to check it so I just drove to the Mercedes Dealer and Devin helped me immediately. He had someone to check it and they put 2 free quarts of Synthetic oil in it for FREE WITH NO CHARGE AND MY CAR WAS READY IN LESS THAN 10 MINUTES !!! I'm so happy !! Thank you Devin Prediger !!!! You and Mercedes Benz of BROOKLYN ROCK !!!!

My car buying experience was the best. I visited 2 Mercedes dealers before this one and they had a great variety of cars to choose from. Diana, my sales rep truly "wowed" me. She was attentive and listened to my wants and needs. She clarified what I needed to do and kept me informed of my progress. After I closed the deal, Chris explained the details of the car and showed me how all of the "bells and whistles" worked.
I live all the way in the Bronx, so this had to be the best dealership.

Great service and knowledgeable sales rep. Ahmed Assaedi took all the time to make us feel welcomed and comfortable as well as satisfied. Thank you for asking our 1st Mercedes purchase a great one.

Went in for a new tire on my ML 350.
I was told it would take no more than an hour. Everyone was pleasant during the 2hrs it actually took, once I walked back into the service dept and ask to speak with the manager.

I was actually considering servicing my two MB's at Sovereign but after today's fiasco I sincerely doubt i will.

I had my Mercedes Sprinter repaired last weekend and the problem occurred less then a week later. They told me if it's a different code so they have to do more things which will cost much more money. They promised me it will be done the next day and it isn't. The service adviser is never available and they never return calls!!! The customer service is not at all acceptable!!!

Excellent service, staff, and vehicles. Jason R. and Albert D. phenomenal people.

As always, Carol Morin was helpful and professional. Steven Bylis (Service Manager) also introduced himself and gave me his business card. Carol has always been pleasant and forthcoming regarding the necessary repairs I needed. Each time I sit at her desk she treats me with respect and shows genuine concern.

The purpose of my visit was for scheduled maintenance (A Service).

Because of the exceptional service and pleasant atmosphere I will ALWAYS chose Mercedes-Benz of Brooklyn. Carol Morin and Steven Bylis is an asset to this establishment.

Thank you for going on and beyond to service your customers.

Your loyal customer,

Carl F. Cook

Always an amazing experience extremely professional and prompt service. Anthony in the service department Addressed every concern and my car is running perfect

Once again, stopped by the Brooklyn Mercedes Benz dealer , service is still as bad as last we visited here. We were been told by the front desk receptionist that sales rep will helps after few minutes because they were all busy with the customers , but there were only two customers at lobby who were been helped. Anyway, a female rep came out, asking us which specific vehicle we were looking for, after we have told her the vehicle, she sat down with us, and said that her desktop isn t working , she took our name , phone number , and asked us when we need the vehicle , and went back to their main office for 10-15mins , then she asked us how much we are planning to put down, and telling us that they don t have the vehicle at their location, and never offered us that they can get the vehicle from different dealership, which we had to ask if they can find any from other dealership, then she came out again with a vehicle that we were looking for other dealer with much much higher monthly payment and down payment than what we have spoke to someone from the dealership. And was telling us she can not do the business which she lose money if she can lower down the price. As a sale rep , she is definitely not well trained, never offer us any offer, she seems like want us to leave because we were there half hour before they closed. Never provide led us business card, no shaking hand , finished the conversation by turning her head and walked away. No wonder everyone says their service sucks .

I do not know how did you guys get 4.4 star. I am calling you guys already 1 hr. Customer service line goes to voicemail. Service department never pick they line. Fix your phone line...

I was in the market for a replacement for my 2003 E500. I visited a few different dealerships before visiting MB of Brooklyn. All aspects of this dealership exceeded my expectations. The sales, finance and service team are awesome. One of the best car buying experiences ever! Special thanks to Asad, Lisa, Carol, Mike, and Tom for all of the assistance and support!

Cheers,
Matt

Great experience purchasing a new 2021 GLA from Sales rep Ken! The finance manager Diana was also amazing!

Called about a van. Ken LI called me back. Answered all My questions. Went to the dealership to check out more details. Ken was extremely helpful. I felt like he made a big effort on my behalf. I had intended on taking some time to think about it, but Ken answered all my questions. Didn t pressure me. Everything was exactly what I wanted. I drove away in my new van. Call Ken LI if you want excellent service!

First time Mercedes buyer. Purchased a CLA250 from this dealership and very happy i did. From sales to service personnel respectful throughout. A shout out to my sales person Gio. Never met a more respectful person that answered every question and never hesitated to help me make the right decision. Never met a salesperson going all out to help me. I will be doing business with him for a long time. Good job to this dealership for hiring salespeople like Gio.