Mercedes Benz of Brooklyn Review

I needed service for a horn problem and a tire pressure issue. I was told on the phone that the horn may take some time and they could better accomodate me tomorrow by bringing me a loaner car, picking up my car at my office and returning it to my home or office when fixed (how convenient is that!); but I preferred to bring my car in myself at least for the tire check now and would reschedule for the horn if necessary. I called at 7:30 am and I was happy to be scheduled for an 8:30 am appointment. A few minutes after I checked in, the service rep, John, told me that both issues could be resolved now. So I decided to wait, enjoyed a complimentary breakfast and was on my way relatively quickly. The customer service here is excellent.
I also have to add that my experience with the sales department back in October 2011 was nothing short of excellent as well. This is my first Mercedes-Benz and the sales rep, Dan, was very friendly and professional...no hard sell like you see at most dealerships.

I just loved the service I received on Saturday July 28, 2017.
Everyone was so friendly and smiling.
I was taking care of quickly without a appointment and a very short waiting time.
Thank You
Christina Batista

Very dissatisfied with the service of Mercedes-Benz of Brooklyn. I'm a veteran, and currently deployed. I was told that I could terminate my lease according to SCRA. I coordinated with Daimler (who underwrites the lease), and scheduled maintenance of the vehicle, as well as an end of inspection lease for Tuesday, May 30, 2017. When my family arrived with the vehicle, a manager denied receipt of the vehicle with threats that I would have to pay a penalty, and the remainder of the lease. The manager did not make any effort to facilitate things for my family who were doing me the favor of turning the car in. Thank you Mercedes-Benz of Brooklyn for exceptional customer service on Memorial Day.

They were exceptional helpful in getting me a new car. Yelena and Nash are reliable, dedicated, and hard working sales consultants in caring about their customers. I truly grateful for all the help they provided me, and I'm looking forward to go working with them for my next Mercedes Benz!!

I had an amazing experience at this dealership. Johnson Lin was professional, efficient, sociable and very accommodating
I reccomend Mercedes Benz of Brooklyn, I give them 5+ stars.

I just wanted to take the time out to say I had the best customer experience at this dealership from a sales associate named Miles Colon this afternoon. He was very extremely pleasant and courteous and definitely went above and beyond to ensure that I left satified. I visited this dealership in August with the intent to purchase a vehicle but left with nothing due to poor customer service. Miles greeted me with such warm welcome and listened to all my concerns and tailored them to make it work within my budget as much as possible.So I think it's very important to recognize someone for a job well done. With that being said I would highly recommend anyone interested in purchasing a vehicle to go see Miles Colon he is the best....Keep up the good job Miles

Mr Jay Mulic is a consummate professional and adept manager: My Family and I feel welcome and appreciate his excellent and present service and his care as top of the line from A-Z! He is truly a mensch gentleman as is his staff!

Al the staff was excellent and i really thanks to Mr.ken li for all the hard work he did.and ken li is the best one i have ever seen in this city...

It's a ripoff...held my vehicle for 2 yeeks and charged me top dollar for older key and tried to charge me 600 for diagnosis...will never go there again and wouldn't recommend to anyone

Bin Chen is the best rep there and nice,thank god you have him there to serive our Chinese and the part side also have A Chinese rep Tommi Ho service us and also the best!thank you both of you helping me out for my wife's E350!

We live in Southern New Jersey and were dissatisfied with our local MB dealer. We connected with MB of Brooklyn and now wouldn't think of buying an MB anywhere else! We have purchased 3 or 4 SUVs from MB of Brooklyn and will go back again!! Johnson Lin is our salesman and he was excellent. We were able to essentially purchase the SUV over the phone and rely on Johnson to handle all of the details! We found Johnson to be trustworthy and efficient. We could not be happier with our new SUV and the customer service we received!!

I WAS A COSTUMER FOR MB OF BROOKLYN SINCE 2012 AND IN MY LAST SERVICE MAINTENANCE I WENT TO MY WORST EXPERIENCE I FORGET MY SUNGLASSES IN THE LONERS CAR AND I WHEN BACK TO CLAIM THEM BACK AND THE GENERAL MANAGER NEVER HELP ME AND ON TOP OF THIS THE SEAT BELT IS MALFUNCTIONING AND NEEDS TO BE SERVICE AND I AM NOT ALLOW TO RECIBE SERVICE BECAUSE I CLAIM MY SUNGLASSES NOW I HAVE TO DRIVE OVER ONE HOUR TO ANOTHER DEALERSHIP

They are always ready to comunicate and solve any discrepancies.. .

I had an appointment for a service at Sovereign Motor Cars, Mercedes-Benz, with Carol Morin. I must say that I have had being care with a great service. Carol works with me with kindness, and respect. Even more, while the car was in service, Carol gave complimentary breakfast. Also, at coffee shop it have ipad, TV, and magazins, while I was wating for the car, I spend my time nicely. Either reading or surfing the internet.
I highly reccomended to go to Sovereign Motor Cars for any service the car needs.

Thank You

Im very happy with the purchase of this GLE 350 from MB Brooklyn as the sales personal Mr Yuri did a Very good services and very patient .... i will recommend him (Mr Yuri) to all my friend...

Whenever I come here they always take great care of me and my car. I get a nice wash with my oil change and the staff is excellent.

My service agent Bin Chen,

Was Amazing and kept me informed about everything with me vehicle.

Thanks Chen!

The easiest transaction to date. This is our 4th car with this dealership. We are very happy. Ardin was the most pleasant & easy person to deal with. He worked to make everything happen. And it all happened in a timely manner.

Kenny Singh is truly a master of customer service. He puts himself in the customers shoes and has the backing of a great dealership to give you the best experience.

The worst service i have ever had! Total RIPOFF! Put 30 miles on the car, broke TPMS sensor, tried to charge me for that because they've replaced it without even asking me. White leather seats are BROWN because of dirt/oil. Interior is dirty and disgusting! Brought in for the service next day after a full detailing. Manager basically said to get lost. And cars are complete JUNK! Will never buy another Benz!

Worst dealer ever. They just don't do business and I think they were Getting ready to close No one is ever available And 70 percent that you will never get a prove .and if u tlc driver x this dealer now dont Waste your time. Shame on mercedis

We had an amazing experience working with Ken L. He was extremely knowledgeable, professional, and took the time to make sure we got the best deal possible. Out of all of the leasing companies we went to, this was by far the most thorough and enjoyable experience. Ken was extremely knowledgeable and transparent, and made sure to listen to all of our requirements before helping us decide on the best car for us. Thank you Ken for your hard work and professionalism. - Alex

Patrick was a great salesman. Very detailed and great to work with.

I got my GL car back with many scratches and broken left mirror. They (shop) promised to fix everything, but it isn t for sure The Best or Nothing (slogan) quality. Stay away from that body shop!

Staff went above and beyond to accommodate my needs

Thank you, Ken Li, for your patience and professional service! We really love the car and appreciate your help!

I found the service at Brooklyn Mercedes to be excellent. They were very polite and accommodating. The service on my GLE350 was performed in a quick and efficient manner. My vehicle was washed and was sparkling clean when it was returned to me.
I highly recommend Mercedes service department.

I had past issue with MB of Brooklyn, but they really cleaned up their act and are really the best in the Brooklyn Queens and Manhattan are. Silver Star is on their way out. I took my car for a clunking noise, belt noise, and Econo button notfunctioning. I told them its the lower arm and ball joint, their tech told me it was the rack & pinion? MB of Brooklyn came to the same conclusion I did. They fixed the issues and one recall in two days.
Again, Mercedes Benz of Brooklyn are back and better than ever!!

I had a pleasure doing business with Josue , he was exceptional and patient, he went above and beyond to find the car exactly what I wanted . He was very attentive and very thorough, I only visit the dealership once for 10 min, and briefly told him what I was looking for and left. Josue follow up with me via e-mail and phone call and in a week deliver exactly what I wanted , my second visit was to pick up the car !!!
The sales team and the finance manager are also very nice, professional and warm , no pushy salesman, no pressure on the entire process.

I WAS a BMW girl !!!

I can t express the gratitude I have for Mercedes of Brooklyn ! David Anderson & AL made things extremely easy for me (as we know car shopping can be difficult) ! Reception( Angela ) was extremely warm and attentive.
Thank you a trillion ! - Genesis

They just want to screw you up.
They look nice at the begining.
Be very careful with the numbers.
They do not check the extended warranty.
Soo bad experience.

Absolute worst sales department ever. Greeted with a "yo" as a directive where to park by a sales associate. Walked into the showroom and not one person offered help. Not one. Taking my sale elsewhere.

Extremely efficient, knowledgeable and friendly service from Ahmed he really deserves to be recommended.

Dawn Morris and the MB team of Brooklyn team did a great job. Negotiated a good price, The vehicle and paperwork were ready when I went to pick it up. Chris did a great job walking me through the cars features as it's my first Benz. Highly recommend.

A really great team of people. Jay was incredible and so was Yelena in supporting him. From beginning to end, the whole staff made sure I was taken care of. I also did my research on costs and I honestly came away feeling that I paid less than market. There was no back and forth. They made a great deal and I couldn t be happier. Who knows what the future holds, but I know where I want to go again when I m ready for another new car.

Great friendly service! I came in frustrated.Worked with a tiny young woman with a big heart, warm smile, and exceptional professionalism! Tearza C. Is a blessing to the company.

Not a nice dealership. I brought in company Sprinter van for a service re-do. Bin, the service advisor was rude and kept blaming me for not doing oil change by them. I told that I had only been working for the company for 2 weeks. He also never looked up from his computer screen and told me "go wait inside". Where? Shoo-ing me away. I told him "I have never been here".
Waited over 3 hours and went to ask Bin for a update. He was nowhere to be found. Don't forget, they had already had the sprinter for over a week the week before. Bin told me not the same issue. But meanwhile had the same warning codes. I then asked him "Why didn't you fix it when you had it for almost 2 weeks?"
Now I have never owned a Sprinter but I have owned and serviced numerous Mercedes-Benz automobiles and I was NEVER TREATED LIKE THIS. Is this what Mercedes Benz like now? I've been treated nicer at used car lots.

XXX BUYER BEWARE XXX

Great service from this dealership !I was referred to Johnson Lin from a friend of mine who got their car from him. My ML350 lease was ending and went to him because my friend got a GLE from him. He gave them a great deal so I decided to check him out for myself. I walked out with a brand new GLE hassle free!! I highly recommend Johnson and this dealership to anyone who's looking to purchase a new vehicle. People rarely get recognition for their good work but when one bad thing happens, everyone is quick to judge. You will not be disappointed with the sales process of this dealership!!