Lisa Mulzac

Review of Mercedes Benz of Brooklyn

My experience at this dealership was awful. The se...

My experience at this dealership was awful. The service agent Bin Chen racially profiled me, and was completely inappropriate in his dealings with me. I bought my Mercedes Benz at a different dealership in NJ but needed to have an extra set of keys made. Despite showing drivers license and a copy of my temporary registration (I literally purchased the car the day before), he eyed them with suspicion, made phone calls, walked to the back office, and then demanded that I show him a bill of sale! He questioned the legitimacy of my ownership of the car despite giving legal documents that already proved ownership. Plus, the price he quoted me for the keys was significantly higher than what I ultimately paid at a different dealership. I m all for security but when you ve given all the necessary documents to prove identity and ownership but someone still demands that you prove more, that s not security that s overreaching and it s discriminatory. I m very confident if I had White skin he would have seen my documents as more than satisfactory. My complaints to the management have been unsuccessful (no meaningful follow up) but we ll see what MB corporate has to say. I strongly recommend that you go to a different MB dealer for your service needs and stay far away from this one.