Mercedes Benz of Brooklyn Reviews

You suck. I have to tow a fourteen year old car there in order to get a key made? I'll junk this POS and buy a BMW. New rules ? Germany giving you a hard time? Why does Manhattan Benz say different. Spent a lot of money with the previous owners who were helpful, courteous and polite. Again, YOU SUCK!

The people are very knowledgeable and respectful I always nice to deal with love doing business with Mercedes

Mercedes-Benz of Brooklyn is the best!! If you need car go see Jason he will make the deals happen.

I'm very upset, I recieved a ticket in the mail with a fine included, in which my bar recieved a fire hydrant parking ticket while MB Brooklyn was responsible for my vehicle at the time. you would expect they would have been responsible enough to pay the ticket when they got it on the window of my vehicle, but no they didn't even inform me of the ticket and let me pick up my car from them without a word ,all that's telling me is you do not care about some of your customers.

John was extremely helpful.I recently went to the place and John took care of all our concerns and helped us to choose the best car.
Cheers to John !

I went to service great place know what they doing !

First class service from New Yorks #1 Mercedes Benz dealer. Its always a pleasant experience working with Ertan and his staff.

Getting my first Mercedes was a wonderful experience! I love my new car and every day I discover a wonderful feature that really makes driving so much fun. Now, I find excuses to go for long drives simply to enjoy the ride!

I received, a "5 Star Customer Service Experience". Brought my car in for servicing and was assigned to Anthony Incarnato as my Service Advisor. Anthony was professional, informative, knowledgeable and totally understanding and sensitive to my time and schedule, a pleasure to deal with.
Keep up the good work...excellent experience!

Really great personalised service, fast and efficient. Expensive but you get what you pay for.

Poor, went here years ago to fix my 2014 Dodge Sprinter, and I had my tools stolen from my gang box. Also the claims that were made to fix the truck 's turbo was resolved by changing an air filter. Something they did not think of doing.

My service representative was extremely helpful answering my concerns.

It s my 3 rd time dealing with Mercedes Benz of Brooklyn. Exceptional experience. I keep coming back for more, every time. Great job Andy and the team. Thanks, as always.

I can't speak for the sales division, but the repair service are a bunch of slimeballs, PERIOD. I was notified about a factory repair that wouldn't cost me anything to fix. My service "advisor" then charged me $370+ for a diagnostic on the entirety of the car. It's cheaper other places. But I figured why not, let the experts take a look at it. What a mistake!!!

After a week I come to find out a quote on my cars "necessary" repairs was over $4000. Perplexed by this I took my car in to another trustworthy Shop I go to, to my shock they said everything was fine and the quote was for tons of bells and whistles and parts that are completely unnecessary at the moment, and is all stuff that won't damage the car severely at all. "Leaks" were actually minor sweating around the pipes, which you should expect at 110k+ miles. My brake fluid was completely fine but was told it was burnt black. I was also told my power steering reservoir and pump was leaking fluid when I had NO stains anywhere and my fluid levels after never changing them On my car were perfect. I was told my timing belt needed to be replaced and my mechanic opened the engine up and sure enough it had a CHAIN. That's the oldest mechanic scam trick in the book and a friggin DEALERSHIP tried to pull that?

The only thing I can sing praises about was the great loaner car I was given at no charge. The people behind the desk were also at least courteous and professional. But I was completely lied to, which is unacceptable.

Not only will I never deal with the service department again, I will HAPPILY march in to a competitor dealership to make sure Mercedes and any of its affiliates never get a dime of my money again. This place will ring you dry to pay their bills. Avoid it like the plague.

Excellent experience, due in most part to an excellent salesman, Matt Abdulfattah. Very clean showroom with cars well displayed. Clean and comfortable lounge area with large TV, several pcs with internet connections, coffee bar, etc. This is my 2nd lease and my experience with the first was excellent - including service maintenance - so I expect my 2nd leasing experience to be just as good. Sovereign has always been a good experience for me and I feel I've gotten very good deals. Again, thanks to Matt and his courtesy and professionalism.

I worked with their new sales manager William Berardino who saved me about $60 per month vs Manhattan on my new E350. Go there if you want to have a great experience with people who know what they're doing. It only took about 2 hours total and there were no surprises. They handled all the paperwork before I arrived and after I signed up they went over all the features of the new vehicle. I've already recommended a few friends looking at new vehicles to drive a little further and go to MB Brooklyn!

Impolite service and parts representatives.
Its a shame how Mercedes is handled by non-professionals!

The service was excellent. The staff was very professional and accomodating. I would deiniately reccomend Sovereign Motors to everyone looking to buy a car. They made buying my Mercedes-Benz a wonderful experience.

Nothing but good things to say about Ken Li and our purchase of a new GLB. I Definitely recommend Ken for your next Mercedes.

I would like to thank MB of Brooklyn and their staff for their professionalism. (4) years ago I had great experience leasing my AMG CLA45 and again recently with my AMG C43 Cabriolet. I specially want to thank Diana for her patience and knowledge in helping me finding my vehicle, which I considered to my a dream ride. That was another great experience with Diana and MB of Brooklyn.

Our sales person Dawn was amazing. She went above and beyond to make sure we were happy and satisfied with our purchase from Mercedes of Brooklyn.

I brought my first car here and was nervous for obvious reasons, but as soon as Yelena greeted me with her gracious smile I was instantly at ease. It has been a month since my purchase and I and extremely satisfied!

WORST SERVICE EVER!!!!! I TRIED GETTING A PRICE FOR A SERVICE QUOTE AFTER PURCHASING A VEHICLE AND I HAVE BEEN GETTING THE RUN AROUND THE DAYS!!!! APPARENTLY THE SERVICE ADVISERS DONT WORK THERE!!!!!! HORRIBLE PLACE TO GO. MAKING PEOPLE PAY SO MUCH MONEY FOR CARS AND NO COSTUMER SERVICE..IM NEVER GOING BACK. AUDI SERVICE DEPT USUALLY TAKES 5-10 MINS TO CALL ME BACK. WAY BETTER SERVICE

I came to the dealership and John the sales rep helped me today and the service was exceptional as expected. John was really knowledgeable and very patient. If every sales rep was like him I think every business would thrive. I m a loyal benz customer and will remain with benz because of such service.

Jay, Kenny, Mitch and the entire MBOB Service Team were Sensational. They made understand the meaning of customer service and satisfaction. Simply the BEST!! Sincerely, Bob Avaltroni

Good service should be accepted as the norm; exemplary performance needs to be recognized. John McCormick, Internet Parts Manager at Mercedes-Benz of Brooklyn, could not have been more helpful, more diligent or more knowledgeable helping me locate and purchase hard-to-find parts for my M-B S600. His service didn't stop after parts delivery either; he was in regular communication making sure things we're received as ordered and that the installation went smoothly. People who own Mercedes-Benz have a particular mindset, made up equal parts quality and a certain service promise inherent in the brand. John seemed to know that instinctively and as a result is a credit to himself, his dealership and to Mercedes-Benz.

Perhaps the best tribute is a customer who returns. If I need something for my Mercedes John McCormick gets my phone call and my business.

Take your hard earned money and RUN don't stop, the dealership and ownership are cheap and petty small time crooks.a fish stinks from the head.... they give a black eye to "used car" salesmen that's how bad they are..
Each time you go in for a service they are trying to pad the service invoice, the service department is a profit center and commission is paid to service writers to up sell always.
I have zero tread after 12k miles I truly believe they switched my tires when new with a used vehicle's tires and stuck me with the old ones
The invoice is always triple anyone else's, and then I was told by service manager well if you can afford this car why can't you afford the service prices.... can you imagine that attitude.... bad hombres
Criminals...... mercedes benz be totally embarrassed and should strip these crooks of both their franchises Stay away from Mercedes Benz of Brooklyn and their other branch in Caldwell NJ

I've against my better judgement, needed to add further disgust and speechlessness with edit my original observations further

The below accurately describes my latest unfortunate disappointing below standard experience with MBBK/ Mercedes Benz of Brooklyn. below experience cannot prove any wrong doing by MBBK, or prove MBBK are responsible of what happened but I cannot explain this and come to any other conclusion.

I had to take the 2017 in for a scheduled service unfortunately I had no little choice with time constraints, I had to go back to a place I swore I wouldn't set foot in again... but this is now the final straw!!

The service light came on, also noticed that the tire pressure warning light also came on, was close to dealership on the Belt Parkway, I called to make an appointment, and great news they could service the car right away.

Service so I thought and fully assumed was done all warning lights off. A week or so later I had to change the tires at less than 12k miles, they were almost bald!

***(The New tires were installed by a professional tire installer not MBBK)
When the new tires were installed I wanted to see the old tires removed and new installed. When removing the old tires we noticed that one of the tires had a chalk mark on it and next to the chalk Mark was there was a large nail in the side wall tread of the tire but and it turned out not to be a chalk mark.

Incredibly we looked closer and discovered it was not chalk as first thought, but, it was actually 'dried rubber foam tire repair sealant' to temporarily repair the tire?

The foam had actually run out of the leak and run down the side wall of the tire, dried in a straight line, after taking the tire off the rim we also found the foam tire sealant'residue on the inside of the tire wall in a kind of dried puddle (inside) therefore showing the car had to physically sit still in the same position(not moving)

Repaing partially, then dangerously concealed the nail.

Now the only people to ever service, change oil, anything was MBBK Mercedes Benz of Brooklyn!!!

Again NO one has has touched the car ever was MBBK!! Mercedes-Benz of Brooklyn.

THIS for me is mind-blowing who would ever dream or connive to do such thing? Why would you let anyone go in this deadly situation especially with a nail in the side wall of my tire

This is reprehensible, dangerous and irresponsible corporate greed, endangering lives of my family for pure profit rolling the dice with families lives.

The above edit is my latest unfortunate experience with MBBK/ Mercedes Benz of Brooklyn above experience cannot prove any wrong doing by MBBK, or prove MBBK are responsible for what happened, but I cannot explain this experience and cannot explain simple facts.

I cannot wait to share my recent fantastic experience at this dealership. I found a vehicle online and made an inquiry. Several hours later I received a phone call from sales representative Jerry Pettito. He was very pleasant and invited us to come to the dealership. When we came in, we were warm welcomed and started our smooth process. From beginning to the end, Jerry was very pleasant, and caring. We felt very comfortable in his hands for the time being there. I highly recommend Jerry for any transactions at Mercedes Benz Brooklyn. He deserves the best for honesty, care, outstanding customer service skills!!! MB Brooklyn you ROCK and let me tell you've got best employees working for you!!!

Had a difficult situation with with my 2006 Mercedes Benz CL 500.
My step daughter put me in touch with the one of the top Executives,(Roger). He immediately took control on what was needed. I then was assigned to the Service Advisor, (Kenny Singh).
The repair process was smooth and professionally handled!
Mr. Singh exemplifies true professionalism. It was a pleasure working with him and the Service team at this Dealership. Thank you!

That's why I wouldn't buy any other car but a Mercedes Benz. I love the service.

Christine Pulice was an exceptional service person. She was attentive and explained all info intelligently. She is a phenomenal person generally interested in her client. She was so concerned about me having to wait that she bought me lunch!!! Who does that! Excellent experience with Ms Pulice.

Writing this review to share my good fortune last week with not only finding that Brooklyn Mercedes-Benz had the exact car I was looking for, but that the purchasing process was better than I ever could have imagined. I was assisted by Jerry Petitto who answered all my questions and made the purchasing process smooth as silk. He was clear, honest, professional, and ensured all of my accommodations were met. The experience with Jerry, Jason, Gorge, and the staff at Mercedes-Benz of Brooklyn made this the absolute best customer service I've ever experienced buying a car. Also, generally speaking the dealership itself is really cool. The waiting area is clean and comfortable, the staff is SUPER friendly, and they serve pizza while you wait. If you're in the market for a Benz, you owe it to yourself to see these guys first and be sure to ask for Jerry. Trust me.

I was so happy with the service. Tareza Crowny really helped me with her great service! THANK YOU!!!

We made an appointment with Victor, the manager, to buy a specific car. When we arrived, the receptionist was not wearing a mask directly next to a sign that said masks were required. Victor was not available, so they sent Jerry to help us. Jerry was very nice, but was not briefed at all on the details we had already arranged with Victor. A lot of time was spent waiting while Victor got Jerry up to speed. It turns out that the car that we came to see was at their Staten Island storage lot and could not be delivered until the next day. They did not bother to check that the car was there prior to making the appointment, so it became a waste of two hours.

The entire time we were shocked by the lack of mask compliance and social distancing by all employees. It was so egregious that we asked my 70-year-old father to wait in the hot car so he would not be at risk. We got out of there as fast as possible. We ended up finding a better deal at a different dealership.

We're in a pandemic. Please put more effort into caring about the well-being of your customers.

My first experience on leasing a car and it went better than I expected. I had little to no knowledge on leasing/financing terms for a car but I was recommended to look for Johnson Lin and he was phenomenal. He is super professional and was very patient with me explaining every little detail of how leasing/financing works. He gave me the best option suited for me and I am very pleased. If you're looking for someone to make your purchase quick and satisfying, I highly recommend Johnson. He's your go-to guy! Thanks again!!

Very happy and satisfied with my leased car from Mercedes Benz of Brooklyn. Very impressed with the level of care taken to place you in the car you want. Jamel is a true professional along with the sales manager Victor Feng, they made me feel really comfortable with my purchase. I am very happy with my purchase and the service received.

Horrible service need schedule appointment for change oil (two week waiting) What is that?

Carol deserves a raise! She is a true professional, attentive, prompt and courteous. She made sure that I had up-to-date reports and even informed of her days off. She even made my daughter feel at home and at ease. My daughter loves her! I recommend her wholeheartedly! I cannot forget the rest of the staff. Everyone is courteous and they ensure that you are a repeated customer!

VERY NASTY PEOPLE IN SERVICE DEPT SPECIFICALLY 1 GUY MOHAMED GAVE ME A PRICE BEFORE THE SERVICE WAS DONE THEN AT CHECKOUT CHARGED ME A DIFFERENT PRICE VERY BAD CUSTOMER SERVICE STRONGLY ADVISE AGAINST THIS PLACE

Not returning phone calls, which applies both to parts and service departments. Messed up phone routing disconnects calls (that's been going on for many months despite advising the dealer of the issue).

Ken was very helpful and patient (spent 3 hours with us on a Saturday night)!! Love my new GLA!!

Being Satisfied

A few words about Carl Morin, I am truly glad to have been introduced to her as I had been affiliated with the Manhattan dealership for a number of years and thus had quite a few awesome relationships there. Moving my business to Brooklyn I was really particular about who I would meet and how their dedication to the job and relations with the customers. I must say from the first time I met Carl she made me feel like she was committed to sorting out any and all the issues with my vehicle. She has always been hands on and listens closely to what I have to say about the car ... then she inspects thoroughly and will let you know if anything else is out of line. She has been consistent with making sure I got the best quality work done and I am very appreciative of her being attentive and accountable.
So I would say Carol is truly good for Mercedes-Benz ... and may Mercedes-Benz be good to her for her service and dedication to getting the job done proper.

Our salesperson, Ken Li, was first rate.
Knowledgeable, friendly and helpful he took out most of the stress of buying a new car. Thanks Ken!

This is the third time I have dealt with Jay Mulic and each time his service was excellent! He knows his stuff, is honest and fair and very client friendly. And he comes up with practical solutions. Always a pleasure!

Terrible service. They damaged the car to be serviced then denied having damaged it. The walk around even noted the damage was not there prior to entering the shop and the manager still denied it while looking at the forms.

Now all these lights keep going off on the dashboard telling me all sorts of different things are wrong that were not there before service.

Came in for a test drive appointment and a sales rep, Miles Colon took care of me. He made my leasing experience of my GLA 250 very smooth. I really like the car and I was in a hurry to get it the same day. He followed up the process of my new car being deliver to this location and made sure that everything was good. I highly recommend his service if you ever come into this dealership. He is very attentive and took care of everything. I'm really glad to have gotten this type of service for my first time at a Mercedes Benz, definitely a brand worth coming back for.

GOOD MORNING MERCEDES COSTUMERS FROM BROOKLYN PLEASE MAKE SURE YOU DONT LIVE NOTHING ON YOUR CAR WHEN YOU GO FOR SERVICES I FORGET A PAIR OF SUNGLASSES IN THE LONERS CAR AND THEY SAID THAT THEY DID NOT FOUND IT THAT MEANS SOMETHING IS WRONG YOU CANNOT TRUST THIS GUYS AND THEM THE GM IS ANOTHER HELP LESS PERSON HE TOLD ME THAT IN THE THREE MONTHS HE IS ON THE JOB HAVE NO COMPLAINT BUT IF HE GETS SOME MORE COMPLAINTS HE WILL BUY MY SUNGLASSES AND SEND IT TO ME VERY BAD ANSWER TO A COSTUMER

They work with you.Very,very helpful make you feel like Family.

Ridiculously horrible customer service. This "company" is a complete SCAM. If you don't buy the car from them don't even try to go for services because they will never help. Do yourself a favor and go to any other dealer.

At some point you can only admit you have been duped and complain on sites like yelp and google hoping to warn other consumers about this company. If I could rate this with negative stars I would.

I was referred by my friend to go to Sovereign Mercedes for some great deals on a new car. Thank god I went! Right when I walked in I was greeted by the receptionist and was quickly introduced to the salesman, Matt. I need the extra room and was considering the GL450. He showed me the one on the showroom and went over all the options and features in great detail. We then went on a test-drive. What a great ride. I wasn t able to make my decision right away but Matt was very attentive and kept in touch with me. I came back to Sovereign and Matt was able to give me a really great deal. I love my new Mercedes-Benz GL450!!!! Thanks for all your help

Tommy in parts in the man. Anything you need this guy will find it

Due to Covid it took 3 months to get my official Registration on my new GLB. The new Registration/Plates came late Friday afternoon. Saturday morning I needed to get the plates installed as I was traveling to VT the following day and I didn't want to take the chance of being stopped for an expired temp plate. I showed up at MB at 9am. Mark, who I believe is a Service Advisor, greeted me and although I did not have an appointment my MB was well taken care of. The license plates were installed, the car was washed and I was on my way in under 2 hours. The entire team was professional and kind and made what I thought would be a stressful situation, super pleasant. My car was leased in Flemington, NJ but MB of Brooklyn is a much shorter drive from Staten Island. Going forward, my service appointments will be a trip to Brooklyn instead on NJ. Thank you to the entire staff. Keep up the good work..........stay kind!

As always, MB is top service and best cars! specials thanks to Lu Neng who is one of the best dealers i have even known! Overall, great service! thank you!

My experience with Carol Morin has been excellent. She is very professional and knowledgeable. Carol is very kind and accommodating.
Super fast service and overall a great experience ...... in and out in a flash..
I can with confidence rate Carol with a 10 Star at Mercedes Benz at Shore Pkwy in Brooklyn
Sincerely
Flemming Berg Nielsen

Ken Li is an excellent salesman. He s friendly, competent & very knowledgeable. Made my experience a great one

I recently purchased a new SUV from this dealership, and felt like I received the royal treatment. Ahmed went out of his way to make this purchase easy, and flawless in every way possible..If you are looking for a new car, call him, or the dealership you will not be disappointed.

Please note that from our first visit back in 2012, Mr. Michael King has been our salesperson and has been remarkable at what he does best in giving us options. We were always greeted with a pleasing smile, and pleasant handshake on each and every one of our visits. Mr. King from the Mercedes Benz dealer of Brooklyn, NY, you deserve a five-star rating from us for your dedication, long hours with us in an effort to provide your client with the best deal/offer possible, and yes we always drive off happy ....three times.!!

Mr. King, we thank you for provin us with the specifics of our inquiry that we made the right choices in our purchases. It's been a rewarding experience, as we have learned a lot.

We thank you,

Satisfied Customer!

It was a very nice experience ,I will recommend this dear ship to my coworkers and family

i have 2 mercedes vehicles 2012 and 2013 both of them have less then 50.000 miles and both of them have major electrical and mechanical problems , the cars been service only by the dealer and they charge me arm and leg for repairs . the " luxury" car by mercedes are low quality and the service is far less then desired . yes all the people at the dealer are nice and smiling bur by the end of the day you receive huge bill and low quality work . don't believe to those 5 star review check at consumer report that mercedes have one of the lowest satisfaction rates .

Carol Morin is professional, courteous and a plus to the Mercedes-Benz of Brooklyn.Carol takes the time to explain what must be done in servicing your car. I would recommend Mercedes-Benz of Brooklyn to all my friends, and request Carol Morin to help them. What a pleasure to work with Carol. My pastor followed me and lease his S 500 from this dealership. This is my first Mercedes-Benz but not my last.

Professionals and great customer service!!! Definitely recommend!!!

Horrible service felt like i was being rushed into a offer not personal Mei was extremely rude and unprofessional kept rolling her eyes when asked questions was not knowledgeable of models

This place is a joke. At every turn my service experience has been sub-par. I wish I'd gone to BMW.

Recently went browsing at this dealership with the intent on leasing a vehicle. Couldn't get assistance from saleman went to the extent of sitting and standing next to the vehicle i was intrested in. All the salemen did was look a me and blatantly ignored me. Highly disappointed, will never go there again.

I did my due diligence and did my research. It was recommended to me to go to a dealer in Long Island, but I thought by going to a dealer in the hood, that I would receive better service, being that the prices for brand new vehicles are the same per corporate.

I was right the service was great, down to earth. My representative (Lin Johnson) helped me from the beginning, the middle and still a month later I send texts to him and receive answers. You re buying a Benz, it s going to cost no matter what you do, so customer service is paramount. Only issue was that a vehicle I was supposed to get sold 5 minutes before I said yes (Hence the 4 stars). Not my representatives fault and not a deal breaker because someone else didn t log it in the system, but I was compensated slightly and they did what they had to do to get a vehicle close to it.

So I got a 2017 GLA 250 4MATIC. Was planning to purchase, but decided to lease with option to buy as many told me after getting that, I will definitely want the newer version after the lease is up. So I didn t want to be locked in. Better to have options. After leasing, I can pay the remainder which will cost me the price of the vehicle without finance charges.

**** I will update with another review if the service ever changes, but I don t think it will as repeat customers make them the money.

Parts department is very helpful customer service is beyond expectation mike and few other guys in parts really go out their way to make sure the customer get's what he/she needs satisfaction all the time

I have never visited this dealership before. However, this dealership helped me a lot.
#Episode1: A couple of days ago, I found that Fedex lost my package at Memphis. When I notified this to John at E-bay sales (MBZ of Brooklyn), he made a claim to E-bay on behalf of me. Furthermore, he found a right replacement on the same business day!

#Episode2: Since my mechanic broke one of my front wheel rims, I am in searching of the new parts. Although I did not order anything from MBZ of Brooklyn, John (E-bay department) showed his best customer care and cooperation to find the right OEM part. He even contacted MBZ classic car department in Germany! :)

Make an appointment for buying a car . When went there they says car has been sold an hours ago. How?they are liar .
Cheating with us

I would like to thank Mercedes-Benz of Brooklyn for their assistance and support while assisting me with the purchase of my new vehicle. I want to thank Diana for matching me with a vehicle that meets the needs of myself and family. She took her time to make sure I received quality service. She is awesome. She didn t rush and listens to your needs. She took her time to find the perfect car. She was willing to drop off my new vehicle and pick up my old vehicle, because I wasn't able to make it. I want to give a personal Thanks to Martin the general manager. Martin, I appreciate all you have done to assure I received the best deal. You went way above my expectations. Words can t express how happy you have made me and my family. Because of your assistance I am able to have a payment at a rate I didn t imagine. Despite my credit circumstance, you still went above and beyond to help me. Martin and Diana I thank you once again. I am so excited that I came back to this dealership for the second time. They made my experience trading from my C300 to my GLE350 a very smooth transition. I am so excited I can now bring my children to the park and bring their bikes. This is the the the the greatest gift ever. Last but the least I want to thank Chris for showing me all the wonderful features of my vehicle. He took his time and was extremely patient. Thank You, guys. Hope to see you all again in the next 3 years.

We went into the dealership and was amazed by the vecchiles on the showroom floor, the staff was helpful, dealership was spotless.
Picking up our new CLA 250 sedan was easy, painless, very exciting and your staff sat with us in the car and hooked up all devices, went over everything in our new toy:)

I would like to recommend this dealership to anyone, Ken Li is an amazing salesman, professional and friendly who guided me leasing my new car GLC 300 2020. Mercedes Benz Brooklyn had the best service and prices among all the Mercedes locations.

A part was stolen off of my car, and of course I was annoyed however, Michael from service immediately helped make my time there pleasurable. He got the part and is less than a hour, I was good to go! Kenny was also very attentive to my needs as always!
MecedesBK you rock!

My family and I have been going to the Sovereign dealership for many many years and we continue to lease thorugh them because they are simply terrific. The sales team and the service team are great!! Just this week I had my car picked up for service and Carol was my service advisor, she was kind, friendly, patient and a pleasure to work with. She made me feel comfortable and also kept me well informed on the timing of the services on my car. What a great experieince! Thank you.

Paula D.

I had a wonderful experience at this dealer, sales men Johnson Lin did an immaculate job. He was patient and very professional. i would definitely recommend him.

I leased a 2012 ML350 from Sovereign around 6 months ago and received a Check Engine Light along with a DSR error message a week ago. I brought the car into the service center on Wednesday morning with John being my assigned Service Technician. John was very knowledgeable and curtious to my issue. He was able to resolve the issue very quickly and the whole experience was very smooth and positive. I scheduled my appointment for 8:15am on Wednesday and John was ready for me the moment I arrived with no wait time. I also received a loaner vehicle within 15 minutes and was out the door within 30 minutes. It seems like the service center at Sovereign really have all their ducks in a row to make sure the customer doesn't wait for hours to get processed.
John called me the same day to let me know he found the issue with a bad sensor and ordered the part for next day delivery. He said he would keep me posted on the progress on Thursday. On Thursday morning, I realized I left my EZ Pass in the car and came by the dealership to pick it up. To my pleasent surprise, the car was ready for pickup. This was way better service than I expected and I even received a free car wash on top of that. I definitely did not have this kind of service when I leased my car from a leasing company so this was a great way to go. I'm glad I have such a great dealership next to my house in Brooklyn and would recommend this place to anyone who is looking for a new Benz.

The service center gets an A+ in my book as they really know how to set the customer's expectations and underpromise and overdeliver. I wish I can get this kind of service everywhere I go.

Excellent dealership! Super nice staff! Great Service!

If you are looking for a professional service, Jay is the person to speak with. He can answer all of your questions and provide the customer care and service you seek. You can't go wrong with him.

WOW, Where do I begin. Horrible!!! Disgusting, Low class! I live in Brooklyn and bought my previous five cars either out of state or through a Leasing Company. This dealership just gave me a fresh reminder as to why. I was given a very good deal on a Brand New Mercedes GL450 by a leasing company. I figured the Leasing company is a broker and has to make their markup, so why not go directly to a Dealer and negotiate a better deal. I scheduled an appointment to Sovereign Mercedes and came in. I was greeted by a receptionist at the front desk and checked in. I was told to wait a couple of minutes for a salesman. After 15 minutes of browsing the showroom I asked the receptionist if the Salesman is coming. She seemed dumbfounded. Then she remembered and apologized saying "this is why I do not do front desk". Then went along how she is not a regular receptionist. She totally forgot to let the salesman know I was there. Finally a salesman came out, shook hands with me then introduced me to his young female associate, who would be helping me. We took a test drive and I told her about previous quotes that I have received. Right of the bat I was told their deal will not be as good as a leasing company. I asked why, and it's because of the "after sales service" that they apparently provide. I told them I was only interested in the car and not after sales service. Finally they said that they will meet or beat any quote I received if I showed them on paper and if I refuse after sales service. Such as carwashes etc. The next four days I received numerous calls from Sovereign Sales associates, people I haven't dealt with at the dealership, asking me how I was treated and if I was ready to buy or why I haven't yet. I said I was, if the numbers are right, every time. Finally, on the last day of the Holiday Mercedes Sales Event, I got a call from my sales girl saying she found me a car. Well, the deal was for a lease that was over $250 a month more, with higher out of pocket than the quote I just received from an out of state dealer in Ohio for a similar MSRP car, as well as over $240/month higher than a local leasing company. She said she will try to do better and call me back. In about 5 minutes I get another call from Sovereign, this time from a Salesman I never dealt with before. The first thing he asked is "when is the bus to Ohio" I figured I'll let that slide if the numbers are close. He started working on the price and in the meantime asking me If I was in sales, as if that mattered. Very cocky guy. Finally he started asking me about the deal I was quoted by another dealer. I gave him the numbers; MSRP, cap cost, residual, money factor. He then said "Oh you are one of those guys with computer programs that calculates everything" I said yes I'm one of those but I can do the deal on paper. Then he said for me to be careful if I didn't get a Vin # from another dealer. When he finally realized that I'm not willing to pay substantially more, he stated "we don't need customers like you" and hung up the phone. This is exactly the reason why I never bought a car from a Brooklyn dealership. Since the days of Crazy Eddy, not much has changed. You'd be very mistaken if you think that in this day and age of the internet, reviews and so many tools available to the public, there would be a level playing field, there would be no place for crooks and shady dealers. You'd be very wrong. I don't normally write reviews, but my experience at Sovereign Mercedes compelled me to write this. Do yourself a huge favor if you are thinking of buying a Mercedes, stay away from this dealership. Don't even do a test drive here. I don't even service my car in Brooklyn. There are plenty of great dealers and leasing companies out there. Find them on the Mercedes Boards or call around NJ/CT. One last time, Stay Away from Sovereign!

Ive had the best experience at Mercedes Benz of Brooklyn. This is all due to Johnson, which has helped me every step of the way. I highly recommend speaking to him for any Mercedes Benz inquiries. From explaining the process before i showed up to after purchasing my c300coupe, he is still there to answer any question i have. He is the a phenomenal person and Mercedes Benz is lucky to have him as a part of their team. He has opened my eyes to the greater things in life, which is Mercedes. I am beyond amazed by Mercedes. Mercedes Benz of Brooklyn is highly recommended. Im sure ill be purchasing my next car from there as well!

Excellent Service

I have been lucky enough to have had Carol Morin as my service advisor for over 10 years.
I always send her an email the day before I am able to bring my car in for service, and always
get that next day appointment. She always makes me feel like I am her most important client.
I can count on getting the best service every single visit!

Kenny Sing was the best customer service representative ever! You are an asset sir! Thanks for going the extra mile!

Although the facility is under renovation, marian and the rest of the staff went out of their way to make sure that my visit was comfortable and all my service and warranty needs were met.

They got me in and out within 90 minutes. Sat in a cozy comfortable lounge with internet , food and snacks. Anthony did right by me. I would recommend dealing with Anthony

Sales Manager Matt is sneaky as fox. He will tell you all kind of good stuff to make you buy it. And he doesn t commit to his promises. I will never ever ever ever going back there and do business with him again.

I have been going to Sovereign Mercedes Benz of Brooklyn for many years. It is definitely a very friendly and pleasant dealership. However, I would like to say that I have dealt with Alfonso Perri for many years with servicing of my car. He always delivers when it comes to service, he is fast and efficient and makes me feel at ease that my cars are in good hands. I have 3 Mercedes's from this dealership and whenever I need some work on my cars, I know Al will be the first one to take care of me. He is friendly, knowledgeable and hard working. I'm always satisfied with the services he provides me for my cars. Al always goes above and beyond when it comes to taking care of his customers and no matter how busy he is Al will make sure you feel like you're a VIP client and take care of you. He truly is a standout employee of Sovereign Mercedes Benz, he should be a role model to how all employees should act and respect their customers.
-Boris K

The Sales Consultant Johnson was very professional and helpful. It's my 2nd time leasing a Mercedes and he expedited the leasing process and done all the paper work in just one hr. He always got better deals compared to other dealers and happy to answers all my questions. I will definitely come back if I want another Mercedes again.