Sal H

Review of Mercedes Benz of Brooklyn

how this company is still in business and how they...

how this company is still in business and how they are a certified service dealer for Mercedes is beyond me. First off, NOTHING is ever covered under warranty. Always an excuse as to why you must pay. You feel as if they have their hands in your pocket throughout the entire dreadful process, and unless you put your foot down, theyl take you to the cleaners. Some people here are wondering why Carol still has her job. Its pretty simple. This company has one goal only: squeeze the customer dry. I wont even go into how long is took to get my car fixed bc u deal with that BS in every repair center. You get the same feel and treatment as if youre dealing with your local sleazy repair shop, except Sovereign looks more official and calls you 'sir'. Take my advice and avoid at all cost. But if you must deal with them, bring lube...makes the screwing a lot easier.