Mercedes - Benz of Arlington Review

Service at the Mercedes-Benz of Arlington has always been pleasant. Dan Moreau has been very helpful and responsive. The staffs are very friendly and polite.

This locations sales team is the worst. I guess they sold so many at Christmas they don't want or need to sell another car. I am in the market for a cross-over SUV and had previously decided I wanted either a BMW or a Land Rover. Over Christmas I noticed a few commercials with nice looking Mercedes and thought, wow, maybe I need to take a Mercedes into consideration. Then today I was driving past the showroom and noticed the black car parked outside. It was BEAUTIFUL. It caught my eye to the point I decided I have to go back and look at it. I walked into the showroom - sat in two different vehicles inside - and no one approached me or said hello. I then walked the lot seeing if there was any additional vehicles I might want to see. Still, not one sales person approached.

While no one wants to be harassed by salespeople when shopping, you want to be at least acknowledged. This will be my first "luxury car" purchase. This has me both excited and nervous - because I have not done much research on these brands prior when I was still shopping Volkswagen, Nissan, and Toyota. I have questions, and I'd like to feel that for this amount of money I'd at least be greeted.

Thanks for helping me along my way to find the BMW, Lexus, or Land Rover of my dreams. If this is how you're treated at MB, I'll gladly shop elsewhere!

Kit Cross is my advisor he always makes my experience a pleasure goes the extra mile to keep a smile on my face and for that reason alone I will always drive a Mercedes Benz.

Give Hugh McGuire and Marvin Wentzel bonuses. I am especially grateful to the technician, Marvin Wentzel, for his patient, detailed, and professional analysis of my car's current condition and his prognosis on its future. That critique gave substance to the aura of excellence associated with Mercedes Benz's logo the Silver Star.

This was my first time with you and I will be coming back. The service was outstanding. Edwin was incredibly helpful, knowledgeable and all around awesome. My rental was convenient and a great way to test out a newer model of the c300.

Car was in and out on time. My service representative clued me in to a pre--purchase option that saved me hundreds of dollars. Everyone was courteous. Loaner car was clean and convenient.

Very efficient and fast service, especially on a Saturday. Even got a complimentary car wash.Very pleasant and professional staff.

Mr James Henderson introduced me to the Mercedes lifestyle and I love it! From the convenience to the ease of this whole transaction, I loved it all! I would highly recommend Mr Henderson to all of my friends and family.... 5 Service!

Bought a used Audi that is very nice. There were new tires on car however one had a slit on the side wall. We negotiated for a price reduction so I could get a new tire. When I went to replace it, I found out all the tires were the wrong size. I needed to replace them all. Inquires to the dealership have gone unanswered. Please check the tire size when buying used.

Update - Spoke to the General Manager and he made good and bought the new tires. Changing my rating to higher. Thanks for the follow up Ralph.

I was extremely satisfied with the service at Mercedes-Benz Arlington. From the time I received the call from Sami, after my online inquiry, til the next day when I drove off the lot in my new CLA250 I was very satisfied. I came in late Sunday and we convened business next day promptly. I got the vehicle I wanted! No gimmicks!! Mr. Papadopulous (sp) was also great and he knows the business inside out! Thank you!

My recent purchase of a C-300 was most gratifying. Tim Gufarov's assistance and thorough professionalism was as superb as the vehicle I purchased. Tim applied no pressure, but guided me through the many premier choices available, and patiently answered all my questions and concerns. Tim and Mercedes-Benz .... simply the best!

One star because I call to get some information about my car and leave me on hold for 15m and I have to hang off and call again we come from Hawaii with really high standards of service. Was expecting even better in Arlington, but it looks like the personnel didn't know the information that I was requesting so my call keeps been transferred to different people and I have to explain everything over and over, and the only thing I wanted to know was, how much will be to winterize the car, when to make an appointment, and how is the processes.
So Hope gets better service next time it is the next time.

Buyers beware. I was sold 2015 GL450 with a 'clean carfax' as certified preowned. I placed a deposit as was to pick it up 2 days later. When I got home I did an autocheck which showed that this car was sold at the Mercedes auction as 'Frame damage announced'. I received my deposit back but the management didn't bat an eye and halfheartedly apologized. They pretended to not know how this could happen. At an auction, if there is frame damage it must be announced as is evident in the autocheck report. The value of a frame damaged car is 25% of its original. I can't believe this is a Benz dealership and hope corporate hammers down on this. Who knows how many this place has scammed.
VIN of vehicle: 4JGDF6EE6FA590047
Elliot Brown sold me the vehicle
Ron Moghisi is his manager and played dumb
Ralph Mastantuono is the general manager and barely acknowledged this. .

Friendly and considerate staff. Finance dept is top notch. They treat you like family.

Johnnie was very personable and professional. He genuinely cares about the customer and the level of customer service, from marketing, sales, finance was excellent. The whole process was quick and I left as a very happy customer :)

I have been coming to American Service Center for the last eighteen years, with multiple cars, and always get excellent service. Dave Smith and the rest of the center take great care of me. Dave Smith always makes sure I know exactly what is going on with my car and updates me if there are any changes while my car is being serviced. I have always been provided with a loaner car and never have to wait long for my car to finish being serviced. I trust Dave Smith with my car, and more importantly, my daughter's car, and am satisfied that the cars are in top shape whenever it leaves the service center. I would suggest this service center and Dave Smith to anyone who needs their Mercedes to be serviced or has an issue that needs attention.

Was a 10 on a scale of 5, as usual. Very timely, pleasant, responsive and professional. I'm a Mercedes lifer.

The Team at Mercedes-Benz of Arlington always deliver fine service. Kit Cross is one of the best!

My overall experience was good. However, some of the issues ignored were:
1. My Smart keys needed new batteries. That is almost negligent not to change them before selling me an E- Class Mercedes.
2. I was charged for a full tank of gas and was given the car with half a tank.
3. Clearly, the Navigation needs to be upgraded as things have changed and I know that the upgrades are out at least once in 2 years.
4. MBrace needs to be activated.
5. Passcode for COMAND is not given to me.
6. I was promised the 3 month trial of SIRIUS, which I am not sure if I have.

While everything else was good, and these issues are fixable, I hope, it leaves me with more work to do, something that I feel I have already paid for and shouldn't have to do. This is the entire reason for the good and not Very Good reviews.

Top notch service!
Billy Ray was very knowledgeable & kind with me.
I have been leasing from Mercedes Benz of Tysons since 2000,
and was very pleased with the Mercedes Benz of Arlington's Customer Service.

Kevin was my service manager. He called me every single day to let me know status of the car and kept me informed 100% of all the things that were being done. I have had my car serviced at Arlington MB for a few years now, but I do have to say I have never been happier with how Kevin's and his customer service. He did 150% in my book.

FAST, THOROUGH SERVICE, AND FRIENDLY SERVICEPERSONS

The service I received from Dave Smith was exceptional in every way. I can't stop raving about what great care he took of me and how wonderful this place is. Just a joy. Professional, honest, concerned, attentive...Wonderful experience.

Excellent service- very timely- work completed while I waited. Great and timely estimate.

Everything was great and Perfect but it all changed upon paying the service bill.
I received the bill on the email saying it is 617+ taxes.
There is an offer saying that there is 10% on my service.
So i told our service agent that there is the 10%.
So he said sure i will do that.when he brought the bill, it wasnt even the same as the one on the email. what he basically did is that he added 10% misc stuff . And then he gave us 10% discount. So he did nothing.
I dont care about the money as much as its cheating on customers. Not a great first impression.
I hope to hear from the management soon.

Called this dealership to possibly see about renewing my upcoming lease. Spoke with a guy by the name of James. He started off okay until he told me the numbers for the car I was interested in. I told him the numbers that he gave me were extremely high and another Mercedes dealership had given me a superb deal compared to his, therefore, I will continue my search. He became upset and stated oh well, a Mercedes Benz isn t for everyone . I was completely appalled. His comment was totally unnecessary and very demeaning. Idk about the entire dealership but James is very rude and deserves -5 stars. This type of service isn t what you would expect from a company as such.

Received superior service on my last visit. Garry Burk, my service rep, was knowledgeable enough to inform me that the nature of the service would require time and a loaner was in order. This saved me a lot of idle time at the dealership and the accomodation of the loaner was excellent.

This is my second visit for maintenance this year, and as always - great service, customer support and follow-up.

Great service, knowledgeable advisors. Express service really is Express. Their service advisors are customer oriented, and are responsive to your concerns.

Booked in our sprinter online. On arrival sorry, we don t do sprinters . Just remove the Sprinter from the drop down menu. Could do better.

Derick was great, kept me updated, checked in, and provided the info I requested. thank you!

Garry Burk and the service team at MB of Arlington are amazing! I've been trying to get an issue resolved from the other local Mercedes Dealerships, but they kept saying they couldn't find anything wrong. Garry and his team quickly identified the issue and replaced the necessary parts immediately. Finally my vehicle sounds the way it should!

Kudos to Hugh and your technicians ...
..VA/DC roads are horribly maintained and are distructive to autos, 3rd world countries have better roads, and you guys do a superb job in keeping my S550 in shape a pleasure to drive...keep it up ...word of mouth is a powerful advertising and will pass it on...thank you

Parts guy Paul always does the best job ever. Love them all at Mercedes.

My 2003 E class was serviced for schedule G with professional suggestion that realized
for me excellent work on my E class.

Thanks again
WR

Brandon Neil was a pleasure to work with. I would highly recommend him to any of my friends to see when at Mercedes Benz of Arlington.

Terrible place to get warranty work done.

Update:
Exactly, because my service rep was going to charge $320 for diagnostic when the car is still under Mercedes warranty. Several intermittent problems with the car, but the service rep always said either we cannot reproduce it or that's normal.
The collision warning that's going off crazy while i'm just waiting at the traffic light with no cars nearby moving, and rattling sunshade was never fixed while it was under the bumper to bumper warranty. Now, I have to pay $320 if the technician cannot reproduce these issues.

I even spoke to someone who claims to be service department manager, which wasn't true based on checking later on.

As always fantastic service from beginning to end. Service Adviser (Gary) makes sure my visit is top notch.

Great efficient operation!Will always buy from American service center!

Quality of work is top notch. Chris Quinn is a very experienced professional, and a pleasure to deal with. I'm even planning to have some work don on non-MB vehicles.

I've purchased two vehicles over the last couple years from this location. I enjoy the customer service and not feeling hard-selled. Service is good too.

I have been a customer since 1974 and am very satisfied.

Donald who is my account rep had continuously out performance the service level to the customer

Derek efficiently took care of the problem, would definitely return for future service.

I have had family purchase Mercedes for many years, and the quality of the vehicle is beyond any other vehicle I have sat in. I have many times come to this dealership, and have each time been treated with respect and have always been provided with the information I needed. They are willing to negotiate with you on the price of the car. The stock Mercedes of Arlington carries is tremendous. I had a great selection of different vehicles to look at. In conclusion, anyone looking to purchase a quality car, good service, and quality, this is the place to go. They give great deals and are willing to help every person very thoroughly.

Malick has wonderful customer service and Carl made the finance side a breeze. I loathe buying new cars but these guys made the process easy and seamless. Highly recommend working with Malick and Carl.

Satisfied customer for 17 years - 6 cars. Dan Moreau is my normal assistant service manager - he's always professional and gives me the straight scoop without upselling. Although customer service is always top notch and the work is done right, I've had similar excellent results from the other assistant service managers when Dan has not been available.

Being able to check out "Just Mercedes" free loaners in the showroom with drop-off a couple of doors down is an added plus. Looking forward to at least another 17 years of outstanding support from Mercedes-Benz of Arlington.

Excellent service, very professional - couldn't be happier!

Most impressive car & dealership experience yet. No problems of any kind with the car since purchase three. Years ago, and superb service experience.

Good experience, which is the norm for ASC. Everyone was polite and helpful. The job was done in a timely manner.

The service at Mercedes-Benz of Arlington is the best service center that I have ever been to. They are very professional, friendly and take in consideration of your time while waiting to get your car serviced. I drive out of my way to come here and I would highly recommend this Mercedes to anyone in the Virginia area.
Thanks for all your help with my car!

Where do I start first it took them three hours to get me a loaner car when I call they said that they had one for me and that they can look at my car first thing in the morning and that they will call me with an update. Well it took them a week to diagnose my car and then I found out that I have two recall on my car that they didn't fix I have to reschedule and on top of that I have a knocking noise coming from under my car that they didn't tell me about I had to call them back and say something to them. There response was we forgot to tell you so I ask where is it coming from there response oh we didn't look at it you have to reschedule with us. You would think after spending $1700 that Mercedes would let you know what you need to fix this is the worst service that I have ever had in my life I will not be going there ever again

very friendly and very helpful.
Strongly recommended

Efficient, informative and enjoyable!
Superb in every way...

I'm not fond of being sold anything however you would think someone would come talk to me.

I am extremely happy with the service I receive at MB of Arlington. This is the only MB dealership I will every take my wife's car. Dave in service really reflects how any business should take care of their customers. In fact, my wife refuses to work with anyone but Dave! He is amazing. Though this is my first review, it is not my first time in working with MB of Arlington. Dave makes sure the services is correct, fast, and always gives us a straight answer. His commitment to MB customers and his HONESTY are unmatched in this industry!!! My dearest thanks to MB of Arlington and a special thanks to Dave!

Very good service; finished n time. Car running well. Included recall repeaur as well. Happy 350E owner.

Excellent service! Very friendly from the time I walked in the door to the time I walked out with my new car. Very professional!

Flawless Service from my Service Provider Anne Myers to all the staff helping and the car rental place. Made it easy and speedy for my hectic schedule and all issues and concerns were taken care of.
Thank you Mercedes-Benz of Arlington - we love your dealership - that is why we bought our car there and got he extended service guarantee so we would continue to come back!
We look forward to buying our updated/upgraded year of "new for us car" in the near future.

I am so excited with my new Mercedes-Benz.
Thank you Paul!!
And Mike!!

Edwin communicates well with MB customers. Updates you on the status of your car and suggests what repairs you need to do now and those that can wait. I have dealt with other customer reps but Edwin excels.

Everyone was pleasant and so helpful which made buyinig a car so easy

Excellent service center, make sure you go see kit cross!

It was a simple problem of a stuck hood. The redoutable Dan Moreau diagnosed the problem in a jiffy, but the attendant defective hood tension spring retainer had to be ordered. Meanwhile, the hood now functions,

Simply the best. Over the years I have done business with all the local dealerships and I must say that American Service Center tops them all.

Wonderful and very efficient service. Mr. Cortes took care of everything

I've taken cars there for years and consistently receive excellent support from the service department!

I ve been an owner of Mercedes a little over a year now and I love it ! Mercedes of Arlington was very friendly and straight to the point . They even offer you refreshments inside while you wait and the coolest part is watching your vehicle being worked on from the tv in lounge area It was cool

Excellent sales consultant Clayton and finance director John

This Service Center diagnosed a check engine light as a fuel leak with est $1200 p/l. My independent mechanic found no such leak. Actual fix was $300 p/l.

Derrick my Service Manager, very professional and resourceful.

Dan Moreau has been my service person for over 15 years and is always a pleasure to work with. He understands my tight timelines as well as my vehicle and it's optimal performance. He's honest in his assessment as to what needs to be done on my vehicle and when and in what order it needs to take place. I have learned to value and respect his judgement and many years of experience in the service industry. I truly enjoy his professionalism and great attitude toward customer service.

JT is excellent and recommend him as your salesman when you buy a car.

Kit is a great serviceman I have to great experience with him after Max and Dave left. I has been with Mercedes of Arlington for 12 years now and have many serviceman throughout the years but still Max (former employee) was the best he know my expectation are high. Kit is great person and know what I want and I will come back again but Max going for extra miles for the client. Thank you to all the service department at Arlington.

I am a new Mercedes-Benz owner as of January of this year. This was my first experience with the ASC and I was very pleased with the service I received and even more pleased with the cost, which I felt was very reasonable. The waiting room was comfortable and my car looked brand new when I drove away! Thank you for the excellent service!!

I would not recommend this company. Purchased a nice car at a decent price service is the worst. They try to charge you for items covered under warranty. Watch out!