Mercedes - Benz of Arlington Review

The Customer Service alone deserves 6 stars. On top of that the quality of the work makes this on of the best shops in town

Arlington Mercedes is by far the best in the Buisness!

My vehicle tire caught a flat, the Service Center sent a repairman to install the spare tire. I was able to drive the vehicle to American Service Center. To have my service manager greet me, offer me refreshments since I decided to stay and wait for my vehicle to be service. My Service Manager is the best, he continued checking on me ensuring I was okay and offer the status of whats was going on with my vehicle.

Very pleased with the customer service I experienced.

If you have a vintage or new Mercedes Benz that you love "like one of your children," see Dan Moreau, the Technical Representative for the best Benz mechanic on the East Coast, actually, the best Benz mechanic "anywhere," Marvin Wentsel. He tells you what needs to be done NOW, and what should be done that can wait, and "observations." This is the best Benz dealership and bodyshop. Don't take your Benz anywhere else.

Best Mercedes dealership on the East Coast.

Unfortunately, the service department left a magnetic pickup took under the hood of my car, inches from the brand new engine.

I discovered it the next day. I grabbed it and drove 12 miles back to the service dept. They couldn't care less. Didn't even thank me for bring back the tool.

JT and Carl are the Dynamic Duo at MB of Arlington CPO Sales division. Every Mercedes I have ever owned (there have been multiple) I have purchased from JT at MB of Arlington. There s a reason for that.... he s a wonderful salesman but an even more amazing human! Every time I walk through the door I feel welcomed. He is so understanding and patient. He doesn t push you to purchase something you will not be satisfied with. This time was my first time working with Carl in the finance department. He is TOP NOTCH! He knows his stuff! I didn t get that uneasy feeling people get when it s time to work the deal. He was upfront and honest and he included me in the entire process. That s unheard of. MB of Arlington has a jewel of a team in JT & Carl! As long as the two of them are there, MB of Arlington has my loyalty and my business. I love my new car and I m so grateful I got to work with my favorite Car Guys. If you want to feel good about making a major car purchase go to MB of Arlington and ask for JT & Carl. Tell them Kelli sent you!

I have always had a positive experience when I've taken my Benz in for servicing. They go the extra mile, so to speak.

I appreciate the customer service team via online chat/center manager Brian Ackman, I was informed that they do complimentary car washes during certain times in a timely manner to my inquiry. When I arrived they accepted my car and sat me in the waiting lobby, after waiting several minutes a gentleman tells me that my car cannot be service because it is "too low, it will hit the 'machine'", i simply replied okay. After getting back in my vehicle I drove around the shop to the car wash center where I noticed that the gentleman had lied to me as there is no such "machine" or hook up machine, their car wash is a self drive wash that does not require any under carriage hook up (the same car wash system/equipment that is at Mercedes Benz of Alexandria, where I have gotten my car wash plenty of times before). I cannot help but to feel that I have been profiled for my appearance, car type and type of service request. A simple "we cannot do that at this time" would have sufficed rather than what seems to be a bold lie.

I've owned a few luxury vehicles in my day, and each time, I am less than thrilled with not just the buying process, but the overall service. I've never been to a dealership that was so efficient, organized, professional, and personable. I see why they are one of the highest rated dealerships in the D.C. area, and the top Mercedes dealership as well. This buying experience far surpassed any previous buying experiences, and I am forever grateful!

White glove treatment from the time you pull into the garage to the time you drive out with your Mercedes. Awsome service. THe folk's from Fredericksburb must come up north to see how its done. Thank Arlington.

The scheduled maintenance service was handled professionally and promptly as always.

Excellent and friendly service. Knowledgeable and expert staff. Thank you.

Let me start off by saying that I visited two Mercedes service centers for my E350 before I went to Arlington for a simple oil change.
The first one was in Alexandria,Va and the moment I got out of my car I walked by a customer who was speaking with an employee explaining that their service was unprofessional.I figured that's his opinion I'll try them out myself and sure enough if I had to rate it out of ten I'd give it a five and that's only because of the name they represent.My next experience was right across my street in Silver Spring.I drove in and asked the representative how much an oil change was and he gave me a figure of about $150.00.I was caught off guard because I usually only pay around $100.00 and figured it might not be the best choice for me because of the amount of miles I drive.That was NOT the let down.It was the attitude the representative had!
Why should I put up with this i asked myself.Its not like I'm asking for a free oil change.
So I took my business to Mercedes Arlington.
Wow! I was met with a welcoming smile and a great attitude by Drandra.
I walked into that place thinking I was going to only spend $100 but ended up spending almost $1000 but I left with a smile and satisfaction.I then persuaded my cousin to take his car then and since that day last year both he and have become regulars.
Why?
Only because Mercedes of Arlington stands by their name.Their customer service through the representative that I first met (Ms Deandra)was 100%
Not a flaw.Not a slip up.
Thanks guys.I hope your company continues to grow and becomes an example for the rest of the guys that so far have shown can only imitate but never duplicate the service you provide!!!

Very friendly, professional dealer service department. None of the usual BS trying to pressure me to do unnecessary work. Honest, straightforward and reasonably priced (for a dealer).

Hugh McGuire has been my service rep for approximately 30 years and that fact alone should speak to how pleased I am with his service. Even during his absences, the other service reps take great care of us. I wouldn't consider going anywhere else.

The Mercedes guys and gals live up to "the best or nothing."

very professional and efficient, very much appreciated the free loaner car while mine was being repaired, and best of all they've fixed my problem!

My salesman, JT, was awesome! He went above what a salesman normally does regarding how the used vehicles are prepared and the details taken to see that they attain CPO status. You have a valued asset in him; and I love the car!

Dan Moreau ALWAYS takes exceptional care of our cars!
Through many years! Also , the gentlemen in the receiving service area are always very kind!

Amazing salesman (Alvin) and support (Jeff)!! Thanks to everyone at Mercedes-Benz of Arlington and those in Alabama and Germany who make a great AMG!

Great service...both with repairs and customers. Won t take my car any where else!

I have been a customer of American Service Center since early 1990's. The reason for this is that ASC has an excellent Service Department managed by a customer focused Manager - Gary Little; the parts department managed by Danny Crim and Sales Department by Marcus and Mark Zetlin. My Service Advisor Hugh McGuire took care of my MB's since 1987. Hence, Even though I currently live in North Carolina, I make it a point to take my car for annual service to Arlington. The staff in all departments are aware that they need to take care of customers and ASC would get the new car business. I have purchased a new car in the past three years in a row. I have to mention Ron Schaaf who made my European Delivery of E250 (in 2013) and GLK 250 (in 2014) a very smooth process as well as Ron and Paul Tchong made purchase of S550 an pleasant experience! This is what makes ASC a special MB Dealer.

Most visits to car dealers provoke anxiety. Quite the opposite in this case. Larry Haney is pleasant, easy-going and acts both as an advocate for the buyer & the dealer. he's likeable & understands the car & technology so he explains it well. Marcus obviously worked to provide the best deal possible. He was easy to speak with, made the deal understandable and Mike Papadopoulos was pleasant, efficient and also easy to work with. I couldn't ask for a better, more pleasant transaction for my wife and myself. We leased 2 CLS550's

The service is excellent. They pay attention to details and do everything to make the customers corfortable while they wait.

Awesome experience and supreme customer service. Brent and his team did a great job assessing and repairing my vehicle! Five stars for sure!

Perfect service when purchasing a car. Perfect service when they remind you about the Daimler survey and ask for 5 stars. But absolutely NOTHING, Now that I own the car, my temp tags have expired weeks ago and DC is not providing them with plates because I just moved here and haven t been able to obtain a drivers license yet due to no availability for DMV appointments in March 2021. No suggestion. No offer of help. The woman who does the registrations, Lana, won t even bother hitting reply on the email. How hard is it to respond and say, I m working on, or I tried, or something! Like I am not even worthy of her time? Alvin, My salesperson, who gave me this wonderful pitch about his concierge type service before I bought my car, has nothing. Not even a hey, is this still an issue? These are the people with the experience. Not me! Where are the suggestions? Where is the support? This dealership is all shine and no heart. I wish I had purchased my MB at the Tyson MB I purchased from before.

Update: So it took this review for someone from Arlington MB to reach out to me with some solutions.

Mercedes in Arlington provides a great service. It is a pleasure to wait for a service in great atmosphere with a cup of coffee and magazine. Quick service and nice people. Thank you.

excellent service and customer service the best in DC area

My service representative went above and beyond to assist me with my issue. Thank you.

highly disappointed in overall process and lack of follow-through and mistruths. salesperson has not kept his word once. wish i would have spent time, energy and finances to purchase elsewhere.

Purchased a GLC coupe and had a great experience. The team at the dealership are experts, professional and friendly. From the test drive to the purchase and closing in the finance dept all went very smooth and handled with class. Greg S. and Mike (in finance) are top notch and did a terrific job. Highly recommend.

I am extremely pleased with the Mercedes Benz Service in Arlington. The customer service is excellent and the team works together to meet the needs of the customer. I am most satisfied that they respect my time and make every effort to get me serviced and out the door. Very impressive.

I was so happy with MBofA. They were fast clean and on time. Hugh is the best

I m a new customer to this dealership. However I followed my Service Manager to this dealership, Mr Donald McNeely. Mr. McNeely is the BEST professional service manager and subject matter expert in maintaining any Mercedes Benz. Mr. McNeely has serviced our family fleet of cars for over 20 years. Since joining this dealership the level of excellent customer service has exceeded our expectations OVERALL.

I highly recommend Mercedes Benz of Arlington to those that expect genuine customer service and sales. The ENTIRE team is EXCEPTIONAL on all levels.

Mercedes-Benz of Arlington is my preferred dealership when it comes to getting my AMG serviced. I've visited them a couple of times this year and their service is exceptional. My service adviser was Dan and he is extremely helpful as he somehow found time to take my car in even though I wasn't sure which adviser I was assigned to. Each time I went, Dan and the dealership took care of me and my needs. They took some information from and got me into a loaner in no time to go ahead and carry on with my day. This helps me a lot as I have a busy schedule. I urge you all to take your benz to this dealership and trust them to do the work to the best of their ability.

The service I was provided was nothing short of exquisite. Awesome, caring people. I left delighted!

An amazing dealership in the DC region. I have 2 MB and they do all the service and body work. They even have free car washes. I cannot say enough about how great the service is at MB of Arlington and Alexandria...

This was my first time using Mercedes-Benz of Arlington to service my car, but I was very pleased with there service and will continue to use them from this point.

Truly pleasant experience! Superb customer Service! The sales rep Mr. Gafurov went through every detail quickly without any protraction. The whole crew worked well as a team. And those delicious chocolates and the atmosphere! While we were winding up with one step of purchase, the other step was all prepared for you! I would definitely recommend to get your Benz at Mercedes-Benz of Arlington!

Excellent service and courteous staff! I will definitely be a repeat customer for years to come!

It has always been a pleasant visit when I come to Arlington facility. My service rep Donald is awesome! I now drive to Arlington VA from Silver Spring MD for service. I live right down the street from the Silver Spring dealership and drive to VA!

My car was in for A service, very happy with your service. ASC you earned my trusts. Thank you Dave Smith and your team!

Our salesman Alvin Daniels provided first class service!! The experience was exceptional from the time we walked in the showroom until we rode off in our new vehicle.

Always the pinnacle of top notch sales and service commensurate with what one would expect from the best mass produced automobile in the World. Everyone on this team is dedicated to a perfect experience there and I always come away with a knowledge that every need of mine was anticipated and proactively met exceeding my expectations in every way.

Great. I will visit this location every time. Everyone there was great in the service department.

Very courteous service. Customer friendly even for a small problem. Quick and easy loaner vehicles. Will be visiting again! A+ Customer Service

Dealing with Derrick in the Service Department was a pleasure.

A recall to fix a rear seatbelt was done in a short time, and I left with a clean car, thanks to MB of Arlington.

I have always had outstanding experiences with Mercedes of Arlington. Staff are very nice and professional, particularly Dan Morreau. This time the service was way and beyond anyone's expectations. The professionalism, kindness, smile, and support from this team is really exceptional. I told Dan I would be traveling and that my wife have to stay with the kids... He took care of everything, arranged for a car pick, provided a rental while the car was serviced, returned back after the service... exceptionally clean. Thank you Mercedes Arlington and thank you Dan. Tony

One star for the repair people who drive the customers vehicles around like they are on a racetrack while the others sit on the back loading/garage area ogling women who walk by and being disrespectful in their comments and behavior. I have a Mercedes, live around the corner and will NEVER come here. It s disgraceful.

Gary Burk is best Service Advisor ever! He coordinates the entire ASC Team and we are always thrilled with the quality of service, responsiveness, and attention to detail. Thank You Gary and Team!

I had the pleasure of working with Azzam in the sales department. He went above and beyond my expectations. I highly recommend anyone looking for a Mercedes to speak with Azzam. He is first class and he will work with you to meet your goals. My experience with Arlington Mercedes was fantastic and look forward in continuing the relationship on future cars.

I had a planned/scheduled maintenance, and was supposed to get a rental, but it took over an hour. Eventually my service advisor called me an uber, and sent me on my way. Always been 5 stars, except the waiting an hour was no fun.

It was a wonderful experience dealing with Arlington Mercedes-Benz. They were

honest,truthful and courtesy throughout. They have serviced me promptly since

delivery of my car. I will buy from them again.

Great service experience. Edwin did a fantastic job on the service.

Excellent sales experience. Frank Namin is an extremely professional and knowledgable sales person. He went the extra mile to find exactly the car I was looking to purchase.

This is the first time that I've had my car serviced at M-B of Arlington and I only recently relocated from California. Derek Humelsine, Assistant Service Manager, was recommended to me by my colleague, Gordon Chin, a regular customer of your dealership. I could not have been more pleased with Mr. Humelsine's assistance and the servicing of my car. Mr. Humelsine is a credit to your company. Job well don!

Mr. Hugh McGuire is my service advisor in Arlington MB, I think he is one of the best they have. I have taken my car to MB of Annapolis ( as I recently moved to MD ) , Tyson's Corner ( as I bought my vehicle from there ) , MB of Alexandria ( service is not good there ) BUT the MB of ARLINGTON has always been great.

Thank you Mr. McGuire.

Best.

Dan and the team always take care of me. I am not the easiest customer. But, they always seem to impress me.

Amazing customer service is clearly a core value of Mercedes-Benz of Arlington!

Many thanks to Alvin and the finance manager (Carl)! I had a great experience.

Joe Popperwell was a very helpful salesperson; Marcus was involved as Sales Manager; Mr. Zetlin made the exchage for the car; Hugh McGuire gave me some input on future service needs; John Munro was very clear and helpful on financing.
A great team!

This is a review for the service department staff member Edwin Cortez. He was extremely condescending and did not listen to the issue at hand. I've purchased cars and know cars quite well so it was upsetting to be spoken to in a belittling manner.

Issue: Mercedes had a recall on the rear tail light & harness because it caused the bulbs to burn out. The car was "repaired" 2014 by a previous owner at a different Mercedes dealership. The issue persisted and that is when I looked up all the recalls on this vehicle (2010 C300 Sport 4Matic). He tried to blame it on the fact that it was an "old" car, had an aftermarket camera and how it was out of warranty. Did he think that I brought it in because of a warranty??? It's a 2010! Then he offered an examination fee of $140!! Ridiculous. Mercedes Benz of Alexandria here I come. Very, very disappointed.

They service is always good. Having to do a survey every time is annoying.

Edwin is great, providing excellent service. Our whole family goes to ASC for the care our cars need. Thank you for the wonderful experiences and look forward to many more years with your team!

Dave Scott and Hugh McGuire continue to provide outstanding service.

Annual service performed and fixed my keyless door handle. It only took 2-3 hours which was great, but the price tag was nearly $1,200. Not complaining as it is a great car and we know maintenance is expensive on MBs. When the car was returned, it was not washed and cleaned up like they usually do for customers. That was the only negative aspect of the visit.

After a bit of confused communication (which was certainly partly my fault) they comped me a tire that I came in to get replaced after hitting some road hazard. The tire is well into the $200 price range I would have to think.

Very pleased.

Clayton really did his job. because his service I didn't even try quote with other dealers or any other brand

Great service from sales for purchasing, but as for service and getting my car back with the promise of repainting my bumper was subpar along with overspray throughout the car. I even didn t have my car filled with a full tank of gas when i purchased the car.

Prompt and perfect service by competent and caring staff was what i experienced. Thank you, especially to Edwin.

Kit Cross is a good adviser, keeps you updated on the status of your vehicle through every stage. Had couple issues with my previous visits, but improvement was made at every stage.

Great experience with Hugh wgomgotnthe car and serviced on time without any delay.

When I went to the dealership I knew exactly what I wanted and knew how much I wanted my payments to be. Luke was fantastic and went above and beyond and gave me the most for my trade in. I drove off with a 2014 MB C Class 300 with a very low interest rate. The finance manager, Betty got me the best deal through MBF. Next time I'm in the market for upgrading my Benz, I'll be back here!

HUGE help and very much appreciated,
thank you !

If you live anywhere near the DC/VA/MD area, this is the best dealer to service your Mercedes. They are honest and have great customer service.

One of the BEST car buying experiences ever. Have driven Lexus vehicles since 1990. Surprised yet THRILLED to get my first NEW MERCEDES ..

HIGHLY RECOMMENDED!

I absolutely love this place.... every department get an A+ overall. For this dealership to pride themselves on professionalism and integrity is real customer service.

Joe Popperwell worked with me from day one via email through all my questions regarding the GL and the add ons to get the exact car I was looking for and was able to provide a car that matched all of my needs and wants on the first day we met face to face, making it as easy as possible.

Always friendly and knowledgable customer service. Questions are thoroughly answered.

A vehicle was checked in by the dealership and I was told does not have any major issue a week later ck engine light came on and I was told and needed 9000 dollars worth of a repair that was missed on initial check-up

Great staff and great service. Put on my roof rack for free.

Excellent service provided by Dan Moreau @ Mercedes Benz of Arlington on my three related warranty claims on my 2009 MB 550.

1. Replacement / repair of tires caused by pot hole damage
2. Replacement of windshield fluid system caused by extreme Feb 2015 low temperatures
3. Successfully negotiated a most reasonable resolution of a clouded / water filled head light with his MB of Arlington management. Core issue was extended warranty coverage of replacement of [very expensive] head light assembly

The best dealer services & always on timely manner when it comes to maintenance for car. Rated highly successfully

Super professional, effcient, safe experience. I had a terrible experience with BMW a few years back, where I was stuck af dealer for over 3 hours despite having my financing all lined up and ready to EFT. Mercedez had me in and out in about one hour (that included lots of hugs for my puppy and a tour of all the buttons and functions of my new GLA. I was really happy with how I was treated as well, they did not judge a book by its cover - despite being in sweats and filthy from the dogpark, they did not act uppity and treat me differently (like some dealerships in Arlington (ahem Porsche) do. Overall great experience! Also a shout out for Frank who was super considerate and kind to pick me up for my test drive!

Stellar customer service!! This was a dream car buying experience!