VisualEyes Optometrists Review

Dr. Linh Hoang Braley was so helpful when I was deciding whether I wanted to try contacts. She was patient and supportive. The staff is also helpful.

I had an eye exam and the Dr. Vo was very nice and knew what she was talking about. She fit me in comfortable contacts that are perfect for my eyes. After a week of wearing the trails my contacts were ordered and I picked them up just a few days after. The staff there is very friendly and well organized. They called me the day before to confirm my appointment so I would not forget. While I was there I had them adjust my glasses which had gotten loose on my face. They were happy to help and made sure my glasses fit correctly before I left the store, even though I didn't get my glasses there. The store has a great variety of frames and I am planning on getting glasses the next time I am in. Over all it was a great experience and great service. Highly recommend this place! =)

Dr. Vo had a very bad attitude towards me. According to what she said to me in the middle of torturing this calm patient, it was a bad day for her. The internet at her office was shut off due to an incident and she was taking out her anger on me. The interesting part was when she started to argue with me because of that anger and of course she also accused me of you are not cooperating . Wow! Who gave this moron a license? I will never know. Since I saw her upset, I even apologized to her but of course it didn t work! She just continued with discharging her anger on the poor patient. The vision test was so ridiculous too. There was such a poor light in which no one with a perfect vision could see an elephant, leave alone letters and numbers. So are we in one of those night clubs? Maybe you and your office need a bit more light. A bad doctor with bad manners and a bad process.

Disappointed disappointed disappointed
I went there for my son, he was having ichy eyes and was rubbing them too much. We went there expecting some eye drops and that's it. They did eye exam for that, it was OK, but then she suggested he needed glasses. It was a shock for us, she said it's normal if he don't use glasses his vision would be worst he would have to put patch blah blah blah.
We were like ok fine, let's go for the glasses. The glasses were too expensive. After that he was never comfortable putting them also we were pushing him to put them on. After like 4-5 months we decided to show to different doctor and found he never needed glasses.
We were shock. They just want to sell expensive glasses to people. I would never recommend this to any one instead I will share my story with everyone I know to never to visit this place.
WORST

Great service. Dr Vo is very knowledgeable and she listens closely to ensure that the patient is satisfied. I had an excellent initial encounter with the doctor and now my entire family treats there. We've never seen better!

It's a very bad customers service place I had an appointmen they cancelled with out calling

Dr. Vo is the BEST!!!! She is super helpful and always there in a pinch when I ve needed something. I ve been going to her for years now and can t imagine going anywhere else. Thank you Dr. VO!!!!!!

A highly skilled and expert eye specialist serving on Main Street of Fairfax. Providing a very thorough eye exam with the latest equipment. Easy to get an appointment and very professional and courteous staff especially Dr. Vo will make sure you never leave here unsatisfied.

If you schedule an appointment online, it s likely you will not receive the optometrist you selected. I would not recommend anyone who has high expectations for patient care.

Fantastic customer service, courteous and professional staff they treated me like I was family. Thanks!

Visual eyes optometrists has taken care of my vision for the last 11 years. They are a great small business, with great customer service. They never rush you, or do the hard sell on you like the big corporate chains. They also have a great selection of designer frames.

I have been a patient of Dr. Vo's for more than 5 years. I have appreciated working with her as my eyes have transitioned out of contacts and into bi-focals. I have had my children seen at this office and these doctors were the first to detect an insufficient convergence problem with one son and recommend Vision Therapy - they do not provide vision therapy themselves.

I was there for an hour and twenty minutes and they would have kept me longer if I hadn't said that I (and my eyes) could not withstand anymore tests. I basically walked out. The staff seemed very unfamiliar with the equipment and had no sense of efficiency. The staff did not communicate with each other at all as two different staff people tried giving me the same set of tests before I told them I already had it done. I left the appointment very frustrated and without knowing if my glasses needed to be updated, or what the other results actually meant. I l was very frustrated and will not be returning, it was overall a horrible experience.

NEGATIVES:

Despite having Medicaid, I was charged up front and would be reimbursed by VEO after they are paid first.

Charge up front meant no new frames for kids despite it being covered by Medicaid. At the time, I could only afford to order lenses to use in kids old frames.

Female staff member admitted not knowing how to handle Medicaid process.

I was told lenses would be in Friday (6 days later) and that I could drop off the old glasses to have the lenses cut to fit old frames (30-minute process). No one bothered to call me to inform me whether the lenses were actually in or not.

We went there Saturday (day 7) and were told lenses weren t in yet and that they would call me Monday. No one bothered to call me Monday.

I finally got a call the following Saturday (day 14). The message left stated I had to make an appointment to DROP OFF the old glasses.

Appointment made for Tuesday (day 17). I was then told it would take 45 minutes, so I left my name and number for them to call me when ready (they didn t know to look in our charts for my name and number).

Since no one bothered to call me after two hours, I called them to find out that the eyeglasses were actually ready. The woman I was speaking with apologized for not calling sooner stating that they were busy with patients. (What are we - chopped liver? Did my kids not go through the whole eye exam process with them and order lenses from them?) I then had the pleasure of being asked, Do you want to pick them up? Well, DUH!

When we finally returned there, I was given the experience of dealing with a healthcare professional with no bedside manners. It was more like dealing with a typical Asian businessperson rather than someone who should actually care for their patients eye health.

POSITIVE:

I would rather poke small holes into my eyeballs and flush with acid than deal with VEO.

Dr. Braley was courteous, efficient, and took the time to explain the details of the exam and the potential problems a person of my age could face in the coming years. She offered eye care advice and I was very happy with the overall experience. I did not meet Dr. Le or Dr. Vo.

Dr. Vo is a great optometrist and cares for her patients. I have been seeing her for a few years now and I am very comfortable here.

Recently I was a patient at Visual Eyes Optometrists. I received excellent service from Dr.Vo who did my eye exam.. The staff was helpful and knowledgeable about the eye glasses I was purchasing . Oh! and did I mentions they had all the latest styles and accepted my Insurance HASSLE FREE. I will recommend Visual Eyes to my friends and co-workers.

I described to Dr. Vo that I was wearing my current contacts continuously for 30 days at a time. Then she gave me a prescription for a type of contact which I later discovered could only be worn safely for up 6 days at a time. She didn t mention this when she gave me the prescription. I called, and she wouldn t change the prescription to the type of contact I was wearing without subjecting me to another fitting. Such a waste of my time!

I am a bit surprised by the overall rating here. I had immediate need for eye care and found out my insurance was no longer taken by my long time eye doctor. I found Dr Vo and Visual Eyes and they took me in immediately and provided the very best treatment! My family has found a new home!