Mel Rapton Honda Review

Mel Rapton Honda service employees always treatyou with respect and kindness. I will never go anywhere else.

I figured it's time for a new car and decided on a Honda. Went in and wanted the car for a certain price out the door during negotiations. Well, they said they couldn't go that low so I thanked them for their time and left. Got a call from a manager a few days later asking me to come in. I said I'm pretty firm on my offer so don't waste my time or yours and ask me to come in for nothing. Manager said, "It won't be a waste of time". So I'm thinking maybe they'll entertain my offer or something close to it. Brought my husband in with me only to see the same numbers from the same salesman. He then said he'll get his manager and will be back. 15 mins go by. Manager comes in with the same numbers. I'm already really angry at this point, but he says he'll go tell his manager. Another 15 mins goes by. So now the big man comes in. I tell him the situation and that I'm really upset for my time being wasted. He starts blaming me that it's my fault and they're all there doing OT because of me. It's not my fault when they're telling me to wait because they think they could get the sale to make some money. I should've just left when the salesman came back with the same numbers the first time. Normally, I wouldn't bother writing a review but this is ridiculous. Will never go back there and will tell everyone I know.

I had my timing belt changed for my 2007 Odyssey in here, I have learnt a lot trick about this, and summarize here.
First of all, I did search on ebay about the timing belt kit, and found the following things cost only ~320$ and they shall be changed together with timing belt:
Timing Belt(Honda / 14400-RCA-A01);
Water Pump & Gasket(Honda / 19200-RDV-J01);
Serpentine Drive Belt(Honda / 38920-RCA-A03);
Idler Roller / Pulley(Koyo OE / 14550-RCA-A01);
Tensioner Roller / Pulley(Koyo OE / 14510-RCA-A01);
Hydraulic Tensioner(Honda / 14520-RCA-A01);
Front Camshaft Seals x 2(Honda / 91213-R70-A02);
Front Crankshaft Seal(Honda / 91212-R70-A02).
Service advisor (Anthony) offers ~800$ for replacing only the first 3 items, I asked to replace all the seals (the last two items in above list) as well, since they could be wear out, and the advisor asked for 25$ more. With some negotiation, they give me a 50$ rebate and a rental car free of use. They only have one of the Tensioner in the inventory, that costs another 145$ by itself, the advisor suggest to check if it is not leaking, then no replace. It ended up not leaking. Overall, it is a good service, and Anthony is a very nice guy.
Compare to Folsom lake Honda, they offers 1299$ without water pump(I guess they will change all the tensioner and pulleys), but extra 299$ for the water pump. There are so many tricks and each dealer is playing them very differently. The more you research and compare the more you save.

Purchased a new 2020 Honda from Manvir Dhillon on August 18, 2020, walked away with a beautiful ride at a very fair price. "Dhillon" went the extra mile numerous times and made the whole experience very pleasurable -- could not recommend him more highly.

We had our car service there. Price quote inaccurate, return calls or follow up never happen had tp call back. We made an appointment and dropped off the day before and wasn't able to get car until the next day. They say they got busy, so I believe appointment didn't make a big difference.

Came here yesterday at 11am for an oil change Nick Salazar assisted me in getting the service order process he had quoted me a time frame of 2hrs when the car would be ready he also asked me if was gonna stay on-site I said yes I waited patiently in the lobby 2.5 hours past and my car wasn't done I went the to one of the staff members to help and they came back saying my car needs another 2hrs and I was never notified at this point nick was no where to be found and ended up leaving without any service I tried calling there support via phone only to find myself taking to a voice-mail service...while I was there none of staff had gloves nor sanitiz there before assisting each vehicle which i do have on video this place is a just absolutely terrible

There are 4 Honda dealers around my area ... I was shopping for a Civic Si w/ navi 2013 sedan ... I ended up closing my deal with them ... their price is very competitive ... people are nice ... I'm well treated here ... do your homework before getting your Honda car ... other dealers might rip you off without noticing it ... for me ... this is the right place to go ...

I went to see the Honda accord, but I didn't get it. The service it's great . Terry Baysa really helped me a lot. I will be back and I'm also referring my friends to him

Unbelievably unprofessional. Do not waste your time with this dealership.

9/22/2018: 8:14am . I don t recommend using the shuttle bus if u need to change ur oil or leave your car there for hours. There was 3 of us, he took the other 2 Home and I asked him if I can go change real quick, he hesitated first then ok, then on our route he keeps asking me the same damn question. So I told him to just take me home. Didn t even take me home. He a old guy retired and decided to go back to work. I don t think I m coming back to use their express service. I ll go somewhere else. Don t get me wrong, I ll still go to there dealership for buying a car. I think it was because I was Asian. The other 2 that get to go home was white and Arabic.

I brought my car because the Apple car play USB wasn't working and they said they are going to " diagnosed" the car. After 6 hours, they called and said your car is fixed. I came and as soon as I connected my phone, it was still not working. The guy that was helping me Bill told me they diagnosed the car but when I asked the worker that was working on my car, he said they didn't diagnosed the car. They charged me $100 just to hard reset my car which I can do that myself. After lots of argument of giving my money back, they said they are going to give me $60 store credit. And after that they lied, they then diagnosed the car and said the USB part is broken and needs to be replaced which would cost me 250$ just to install and $30 for the part. I do not recommend this place. Even the managers are lying and trying to take money from us. Never coming here again. Mel Rapton = Mel rip off

Visiting family here in Sacramento and we realized we needed an oil change. We called them and were able to use the Express Services lane and we're even given the online coupon price even though we hadn't printed it out. They changed the oil, two filters and rotated our tires and we were in the road in less than an hour from first driving in.
Thank You guys so much!

Hello, yesterday I went to honda for maintenance and oil change one of the lady, arrange the for maintenance she was very rude, I told her hello Maam this my car key, she got my key and she didn t respond to me she was very raise, I don t wana go there ever never.

I called Mel Rapton Honda and spoke to Kevin in the Service Department. They provided a free inspection of my vehicle when I suspected that a previous auto body shop had incorrectly installed my catalytic converter. Kevin was also kind enough to have the Honda mechanic write a detailed report explaining how the part was installed incorrectly.

I went in because I got an advertisement on IG that they were offering a Honda civic at $209/month with $995 due at signing. I screenshotted this advertisement. This offer was not on their website tho. I went in and asked about the advertisement and the salesman Jerry (Jatinder) said yea it was available and showed me a nice civic. We went into the office and then he says that deal is not available but he would talk to his manager. He gets all my info and I clearly tell him that I don't want my credit run unless they can honor that deal. He reassures me that he won't and he will talk to his manager. I show his manager the advertisement. The manager comes back with his boss and they tell me they cant do the deal. They offer me a deal of $269/month...I tell them no and I leave. Next day I see that they has run my credit! To make matters worse, stockton honda had the same vehicle for $199/month and $1995 due at signing! Lost out on that deal cuz I wasted 3 hrs at mel rapton Honda. Both advertisements ended on 10/31/19. The day I went in. Look up deals at stockton Honda before u go to mel rapton and waste ur time and hurt your credit. I will be reporting them to the BBB and the Occupational Licensing Division of the DMV. Super annoyed...I work hard to keep my credit score above 800 only to have them hurt it for no reason.

Love the feeling of a Family-Owned dealership! There's not many left like it. The Service Department is top-notch. The Managers are great and I highly recommend Chris Lawson as your Service Advisor.

I had brought my 08 Accord on Wed (9/26) because I was having issues with my sunroof. I paid $140 and was told that it was computer issue. I then had to return Monday (Oct 1) because the issue was still happening. At first Mike (service advisor) told me that they looked at it again and that it was still a computer issue and then I was told that they couldn't get the sunroof closed at all. They said that the open relay in the motor had went out and that the whole part needed to be replaced. I was told the cost would be $971 for the repair. I offered to pay half for the labor and buy the part but at first they would not accept my offer even though I told them that it wasn't my fault that they misdiagnosed the original issue. I was then given a rental car (at no charge) because my car needed to stay overnight while they tried to close it. I called Tuesday and still there was not progress in getting the sunroof closed. I called Wednesday and had to jump through several hoops (because my service advisor failed to communicate to me that he would be out the next two days) just to get to the Asst. Service Manager Jim who then told that they still have not gotten my sunroof closed and told me that any negotiations for the price would need to be made with his service manager who was out for the day. Jim did order the part but told me that my car wasn't going to be worked on for that day anyways. Thursday I drove down to Mel Rapton, to talk to the Service Manager Larry and he was very helpful. He continued to have the tech look at the sunroof but then tells me that there might be binding of the cords or something else caught in the track of the sunroof which maybe activating a safety feature keeping the sunroof from trying to close. I was told that it would be about $600 for the part alone. So I was forced for them to disconnect the motor and manually close the sunroof and leave the fuse out of the slot so that it stays closed permanently (which they charged me another $75 for). I now have to find another way to have my sunroof fixed because of this whole ordeal. The only helpful people out of this situation was Larry the service manager and Angela the receptionist because of her extreme efforts to get someone to talk to me about my car while my service advisor was out for that day. I honestly can say this was the worst experience I have ever had with Mel Rapton Honda, and I am very disappointed in the quality of service that was given to me. Disappointed to the point where I think I will not ever return to have my car serviced by Mel Rapton Honda or even to purchase a car in the future.

In all my 10 years of experience with being serviced at Honda/ Acura, never have I had oil stains left behind. Especially on cloth! The service was otherwise good as I'd expect. The picture (black spots) i was hoping it was just water at first from the wash, but unfortunately not. The other spots (slobber from my dog) should come out with a shampoo but concerned the oil will not.

Great service. I've came here for an oil change a few times before and they've always been really friendly.

Lairs Lairs Lairs, never ever, the worst customer service. I picked Honda Pilot Touring (full loaded) I was agree with the monthly payment. In the end they wanted to give me EX-L instead Touring for the same price and told me that they don t have option to give me the Touring because bla-bla-bla (no reasonable answer). What happened, they just caught another customer that was agree to pay more than me. F... me up! NEVER COME TO THIS DEALERSHIP. LAIRS

If patrons are required to wear masks-Why isn t the receptionist not wearing one at the front door?

Always take my 15 year old Honda Accord great people take car of me.

This a Good place to bring your carr they are really help full

This place has always gave me above and beyond service. Very professional, clean, and friendly. I've been taking my car here for about 10 years. They give you a card for free golf balls to hit at the course next door, has WiFi and cubicles to study, kids play area, free popcorn and drinks. Thanks Mel Rapton Honda!!

This place gets 2 stars, because you can hit golf balls at the range while you wait. Nuff said.

I bought my second car today from Mel Rapton. Price was right and the staff was excellent. Another great experience.

I had never been to this dealership but today when I went there the Manager Raquel was very helpful and provided excellent customer service thanks again I will be back!

Needed a key programmed for my car. Was quick and inexpensive :)

Showed up for an appointment and was told a 2-3 hour wait before having my car even seen is normal WITH an appointment. Crazy.

Last Feb. 2012 I purchased a car from here, I still do not have my CA plates. Spoke with the woman in charge of that dept. and she said she would take care of it. Well here we are about five phone calls to the same person and a year later still no plates. I have purchased two cars from Mel Rapton, one new one used, I will never set foot on that lot again.

I wish I never bought a car from this place. They are HORRIBLE! I ll definitely be writing a formal complaint letter to whoever is in charge at this location. I m not looking for a general manager, I m looking for his boss. This place has been completely untrustworthy. I wouldn t recommend this place at all. They know how to make sales, but definitely nothing close to customer service.

Nick salazar took care of me after the downtown Mel rapton denied my appointment for recalled airbag because I had a kayak on my car. The service here was way more friendly and clean compared to the downtown location.

Good people, friendly, willing to wrk with their customers, 4 1/2

Michael Lyman was great o came in to see what was wrong with my Honda accord 2005 and Michael let me know with no pressure with and he was so nice

Friendly staff but go somewhere else for an oil change if you don t want to be waiting six hours.

Save some time and come to Mel Rapton First! I wasted a bunch of time going to other dealerships that were dishonest and didn't honor their prices (Autonation Roseville). I worked with Peter Lewis it was a very quick and easy process. He listened to what I wanted and beat other dealership prices and had the vehicle in stock.We got a beautiful Accord EXL V6. I would definitely buy my next Honda from Mel Rapton!

Great service and friendly atmosphere. Customer service is "A" plus!

Busy time is between 11am and 1 pm so best to arrive for an oil change outside those hours

Typical dealership high prices on parts intrest rates bad over 6 year contract I would pay $7,000 above selling price.

Free popcorn n donuts while you wait. Kids area has room for improvement, but better than nothing.

I give an advice for all the people who wants to buy a car don't come here they are not responsible, disrespectful they screaming on the customer and I personally happened that with me and I'm going to court with them

Brought our new (to us) Odyssey in for an oil change and inspection. They checked it in & found a fix for a seat recall so we agreed to have that taken care of as well. They were quick, efficient, and friendly - even calling me the next day to make sure my visit had met my expectations.

Excellent customer service. Purchased 3 cars and love them!

This Honda dealer is a joke... From the sales people to financing.... I wish I could give less than 1 star... The employees at this location are rude and argumentative.... Eric Jensen in financing was the worst. We sincerely hope that you do not do business with this place...

I love Mel Rapton service department. I think their prices are competitive, they are honest and have always treated me wonderfully. I will not take my car to any other shop.

I love the team at this Honda! Everybody there is so wonderful to interact with and they really care about you. If you need a car I would recommend going over there and speaking with Sam or Tim, they are both outstanding gentlemen and will hook you up with a great deal you can t resist!

Location is ok, wish they didn't harass with phone calls and emails.

I recommend Nick salazar a great person very helpfull goes over the top asisting you thanks Nick thanks honda for your great service.

Tried to get an oil change today and 1st off didn t know they didn t have service open today for oil changes that is not clear any where so I wasted my time driving over there. 2nd they have police flags up on their building which I find to be extremely insensitive considering the times we are in. I will not be returning.

This is a ZERO stars experience. Please look elsewhere for car maintenance. We took in the car for a walk in service because they refused to take appointments. When we got there, they told us it would be "about an hour and a half". 3 hours go by with no update, we have work at 3pm. 2pm rolls by, still no update. We call and they say it's ready. We go in and they say no it's not ready. When we address our concerns to them, they gave us the typical "costumer service BS speil" and said they were "backed up". Regardless, your failure to properly manage your cars and high work flow should not fall on your clients. You should CALL to NOTIFY your clients of time changes. And of course, they offered nothing for the inconvenience. They gave us the car at 230, we left in a rush. UNPROFESSIONAL!

Always a great experience with quick service. I have not bought a vehicle here but get my Honda serviced here often.

It is not new I have never gone to change the oil .. You can not change because there is a piece must be changed .. And I can not change your oil .. I went to another place and changed oil four times and did not get anything for his car and I walked more than 10 thousand miles did not get anything Their lab with the customers is not good they want to take the money in the form of Hatta was not in the car, they refuse to take the money they hurt Honda reputation I no longer love it like before

Picked up parts. Very accommodating. I like that they are situated off Auburn. Lots of room.

Just went in to buy a part everyone was very courteous and friendly two beautiful women selling cars out front is a plus lol
Older guy named David behind the parts counter very helpful very nice..
Thank You

I am convinced now that Honda has the best service and customer service. My wife has a Honda and I have a Chrysler the difference is obvious to me and I know what my next car will be.

I have been going to Mel Rapton for 20 years with much satisfaction. Lately its service has deteriorated, however. One rep at the oil change section would virtually brush aside any other question I had, showing no interest at all. Another day I would drop my car for an early morning appointment and yet they purposely did not even get to the car until 5 hours later and finished the work 20 minutes to closing.

I have come into this dealership for 2 different reasons, one to buy car parts and the other time to buy a car. I have to say that those were 2 different experiences.

The folks in the parts and service department are great and very helpful. However , the car salespeople and car selection is mediocre and left a lot to be desired. Our car salesperson was impatient and failed to go over the specs of different cars. He wanted us to buy a car and get out of there within 1 hr, unrealistic and unpleasant!

Excellent service. I went there at 4pm on a Friday and they gave me a ride to get something to eat and had the oil changed and tires rotated and brakes inspected in an hour!

I only come to Mel Rapton, even for little things like getting air in my tires They go above and beyond, especially Mike in the service department he s awesome gets everything done effectively and takes the time to explain what s going on with my car! Very appreciative of everyone there.

I have been to many Honda Service Departments, and I must say that Mel Rapton far surpasses them all. My service writer was very professional and friendly. I was in and out in less time than estimated. The waiting lounge far exceeded my expectations.

Tim in Parts really knows his stuff when it comes to Honda parts.

Dropped off my 03 Accord and they did a great job fixing it up for a good price.

Don t go there, don t believe a word they say not even one word!! Don t work with Rudy in internet department. They don t care. Go to Roseville Honda. Way better inventory and pricing. I try to buy new Honda from the internet department from Rudy but what I got from them was bunch of lies!!! Sacramento Honda not a place you want to go for your new or used car. Stay away from the internet department and Rudy. Go to Auto nation in Roseville they have way better selections and YES they will work on the prices for you!! Go Auto-nation Roseville. STAY AWAY FROM INTERNET DEPARTMENT, STAY AWAY FROM RUDY ALL HE CARE ABUT IS MAKING HES $100 commotion. YOUR NOTHING BUT A NUMBER TO THEM!!

Needed the code for our radio after a battery failure. The tech was super friendly and helpful. So fast too! Thank you!

BAD! Waited five hours, with an appointment, for an inspection for possible wheel bearing noise. IDK what happened? Was fourth customer in line at opening. Waiting for Honda survey?

The sales team is the best!! Gio, Terry, Sam and Tim were awesome...

Best service ever. I've purchased 2 cars here and trust only the Mel Rapton service team for major issues. For years, their customer service has been great. They recently were able to fit me in last minute , on my only Saturday off for the month for service the NEEDED to be done asap. That was awesome.