I have been going to Mel Rapton for 20 years with ...

I have been going to Mel Rapton for 20 years with much satisfaction. Lately its service has deteriorated, however. One rep at the oil change section would virtually brush aside any other question I had, showing no interest at all. Another day I would drop my car for an early morning appointment and yet they purposely did not even get to the car until 5 hours later and finished the work 20 minutes to closing.