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Review of Mel Rapton Honda

Came here yesterday at 11am for an oil change Nick...

Came here yesterday at 11am for an oil change Nick Salazar assisted me in getting the service order process he had quoted me a time frame of 2hrs when the car would be ready he also asked me if was gonna stay on-site I said yes I waited patiently in the lobby 2.5 hours past and my car wasn't done I went the to one of the staff members to help and they came back saying my car needs another 2hrs and I was never notified at this point nick was no where to be found and ended up leaving without any service I tried calling there support via phone only to find myself taking to a voice-mail service...while I was there none of staff had gloves nor sanitiz there before assisting each vehicle which i do have on video this place is a just absolutely terrible