Esteban Baul

Review of Mel Rapton Honda

I had brought my 08 Accord on Wed (9/26) because I...

I had brought my 08 Accord on Wed (9/26) because I was having issues with my sunroof. I paid $140 and was told that it was computer issue. I then had to return Monday (Oct 1) because the issue was still happening. At first Mike (service advisor) told me that they looked at it again and that it was still a computer issue and then I was told that they couldn't get the sunroof closed at all. They said that the open relay in the motor had went out and that the whole part needed to be replaced. I was told the cost would be $971 for the repair. I offered to pay half for the labor and buy the part but at first they would not accept my offer even though I told them that it wasn't my fault that they misdiagnosed the original issue. I was then given a rental car (at no charge) because my car needed to stay overnight while they tried to close it. I called Tuesday and still there was not progress in getting the sunroof closed. I called Wednesday and had to jump through several hoops (because my service advisor failed to communicate to me that he would be out the next two days) just to get to the Asst. Service Manager Jim who then told that they still have not gotten my sunroof closed and told me that any negotiations for the price would need to be made with his service manager who was out for the day. Jim did order the part but told me that my car wasn't going to be worked on for that day anyways. Thursday I drove down to Mel Rapton, to talk to the Service Manager Larry and he was very helpful. He continued to have the tech look at the sunroof but then tells me that there might be binding of the cords or something else caught in the track of the sunroof which maybe activating a safety feature keeping the sunroof from trying to close. I was told that it would be about $600 for the part alone. So I was forced for them to disconnect the motor and manually close the sunroof and leave the fuse out of the slot so that it stays closed permanently (which they charged me another $75 for). I now have to find another way to have my sunroof fixed because of this whole ordeal. The only helpful people out of this situation was Larry the service manager and Angela the receptionist because of her extreme efforts to get someone to talk to me about my car while my service advisor was out for that day. I honestly can say this was the worst experience I have ever had with Mel Rapton Honda, and I am very disappointed in the quality of service that was given to me. Disappointed to the point where I think I will not ever return to have my car serviced by Mel Rapton Honda or even to purchase a car in the future.