The resort quite nice but I had a issue with them ...

The resort quite nice but I had a issue with them which has left a really bad taste in my mouth. I left a brand new pair of sandals in my room and after contacting them on 4 separate occasions I still to this date never got a answer. I contacted them the day after, and again 4 days after followed by numerous emails. I received a email letting me know someone would be in touch with me directly about this matter on the 5th March and now is the 16th may and still nothing.
If you choose to stay there make sure you don't leave anything in your room as it seems like they no longer care about their customers once they have your money and your vacation is done with. Because of this I wouldn't recommend it to friends or family. Be prepared to spend a lot on tours also as they don't provide you any other options than the tours the resort offers.