Mazda of Clear Lake Reviews

Matt Kinard made my car buying experience east and enjoyable. He showed incredible product knowledge and accommodated me and my needs respectfully and without question. Mazda of Clear Lake staff worked as a team to ensure Matt was able to provide the best overall sales experience I have ever had. I will definitely return with my business in the future thanks to Matt.

Christopher Howell provided excellent service and answered all my questions reassuring my repair questions! Thank you!

Kenny Froiley and Dustin Simmon are the absolute best car salesman that I have ever dealt with. Kenny worked very hard to meet my needs and find the car I desired! His personality and desire to help really made a usually stressful car buying experience really fun. I left the dealership feeling that not only had I purchased a car I really wanted, but had made a friend at the same time! Dustin really helped in setting up the deal through USAA, I really appreciate his knowledge and desire to insure I was pleased with the car buying experience. I really appreciate the way Mazda of Clear Lake treats its customers!!! Thank You

I bought my previous car here 2 yrs ago, and everything was smooth sailing. Diane and Mikal in the service department were always on top of what was going on and did whatever they could to keep me in the loop (warranty process) and comfortable (didn t like the loaner so she switched it for me). When we were hit in that car and we all walked away from the crash sore but safe, I knew I was going back this place.

When I was ready to replace that car, Alex made the entire process incredibly easy. Within an hour, we had narrowed down want I wanted to only a couple choices. The car I got is amazing and Alex really took care of us every step of the way. Customer for life!!

#1 MAZDA DOES NOT STAND BEHIND THEIR PRODUCT! (google mazda corp reviews and you will see plenty of ppl that mazda corp give the run around until time frames expire)
#2 SERVICE "FIX" ONE PROBLEM WHILE NEVER REALLY TAKING CARE OF THE ORIGINAL ISSUE AND CAUSE ADDITIONAL DAMAGE #wehavewashedourhandsofyourvehicl
#3 FINANCE HAS A WAY OF ADDING "OTHER" CHARGES IN THE AMOUNT OF $300 TO YOUR PURCHASE TO PAY FOR THE "FREE" TINT THAT NORMALLY COST $300 (total loan is not the same on all blanks)
#4 NEW CAR MANAGER YELLED AT ME TO LEAVE HIS SHOWROOM, (after he tried to sale me another new car less than 9 months after buying a 2014 lemon) BUT HAD MY KEYS SO I COULDN'T LEAVE. I YELLED BACK, I CANT, GIVE ME MY KEYS. HE YELLED AGAIN, I DON'T HAVE THEM! #realprofessional

EDIT: I am quickly losing faith in this dealerships service and abilities. I legitimately found a mistake made on my financing. The amount of time it took to get it corrected or for anyone to reach out to apologize was disappointing.

ORIGINAL: Just purchased a Mazda3 hatchback! David Turner helped my wife a few years ago and helped me today. From start to finish he s professional, knowledgeable, and won t try to sell you something you don t need or want. Keep up the great work David and the rest of the Clear Lake team!

VERY disappointed in the sales @this place. My husband & I drove from Baton Rouge to look at a vehicle & trade mine in. My vehicle was appraised as we were test driving the one my eye was on. We came back & a gentleman who we didn't know basically said we're too upside down to purchase the suv. They didn't offer to go over financials, didn't run our (excellent) credit, nothing. Basically told us we can't get it.
We drove for nothing, spent Christmas Eve without our baby because we were led to believe differently over the phone.
I'm disgusted.

I purchased a 2011 Dodge Durango from Mazda of Clearlake and had the best buying experience thanks to Otto! I went in not sure of what I was looking for and was expecting to leave with a mini van! I told Otto my price range and he took me too a beautiful Dodge Durango that wasn't even on the Lot yet! I took it for a test drive and fell in love and ended up purchasing it! Otto was kind and didn't pressure me into spending more than I wanted and was calm, funny and honest! He made this the best car buying experience I've had thus far! If you are looking for a car be sure to ask for Otto!

Love this place. Jeremiah is extremely helpful and will make sure you get everything taken care of.

Chris Loeffler helped me find the perfect car for me!! He was sooo so helpful and informative. He knew a ton about the the car's features. I loved working with him to get my car. Very friendly and extremely helpful. Definitely recommend to anyone who wants to have a great experience getting a new car. Awesome guy.

Always a great experience with MoCL. Just purchased our 3rd Vehicle from them. Will be back for more. Thanks Guys

Had a wonderful experience with Eric Montoya, they did everything they could to help me get the car I wanted at the price I wanted. Great customer service, will definitely recommend them to anyone looking for a new or used vehicle

I have been dealing with Alex Saldivar of Clear Lake Mazda for the last few years buying/leasing one Mazda6 and two Mazda3's. He has done a great job, always finding vehicles to meet my needs and price range. I always walk away feeling that I got a good deal. He follows up on everything and stays in touch to make sure I'm satisfied with my vehicle. He is very knowledgeable about his products and never releases a vehicle until we're both satisfied with its performance. I lost my last leased Mazda3 in the flood, and Alex was quick to get me what I needed. Thanks again, Alex, for a job well done.

Alex Saldivar provided great service and an easy process to purchase a used car. Mike in financing made the process clear and fair. Highly recommend purchasing a car from this dealer.

Much quicker dealing w/start to finish process. I felt they were more personal in finding out likes & dislikes when selling me a car. Otto is a great salesman, not pushy in making the sale.

Getting a car from Mazda of Clear Lake was by far the best and easiest process out of all the other dealerships I've been to. Alex helped me out and went out of his way to make sure I left there with the car I wanted. I drove an hour to get to this location and it was definitely worth the drive. Thank you so much, Alex and Mazda of Clear Lake!

What a smooth transition. Mazda of Clear Lake is a breath of fresh air. We had the best buying experience ever. If you're interested in buying preowned, I highly recommend that you ask for Alex Saldivar. He was by far the best car salesman I have ever worked with. We went to eight dealerships in four days and some salesman were good, others were terrible but Alex is by far the cream of the crop. Alex was attentive, patient, knowledgeable, fair, not pushy at all, and a rare find in this industry.

Give Mazda of Clear Lake a try for your new or preowned vehicle and ask for Alex Saldivar, if you do.

We bought a car almost a year ago and our experience was great. Josue Montoya was our salesman. Very thorough, patient and courteous. We highly recommend on that experience alone.

Fast forward to this week and we hit a large object in the road on our way to Dallas. We couldn t remember what coverage we had for Roadside assistance etc and called Josue at 8:30 pm on his cell. Not only did he answer but helped us through the whole process with the help of his managers. In short, the service has just been over the top great. highly, highly recommend this dealership and Josue.

I consider myself a tough buyer and I try to get the best price out of dealerships. But within 4 hours Kizito took care of me, gave me an amazing deal and whats best and went home happy with my purchase!!

They were friendly but did not listen to anything I asked for.

Regular visits to Diane in the service department for maintenance. Thanks Diane for your professional attitude and helpfulness!

My last oil change experience was great. Josue is very informative. Chris and Austin were very helpful and courteous however stay away from Ahmed Khalil. He is a big liar. Stay away from him and under no circumstances don't believe anything he says. I never got anything what he promised in conversation. The liar will try to up sale any vehicle. If he tries to sale you a car , leave the dealer immediately. Director of lies.

I was in the market for a brand new car and stopped by the Mazda dealership to see what they had available. I was met at the door by Allan who helped me through the entire process of comparing different vehicles and test driving them. He was extremely professional, honest, and all around helpful in my journey of buying a new car. His manager was also very helpful and answered any questions that I had. I would definitely recommend checking out Mazda if you re looking for a vehicle and definitely ask for Allen.

One of the fastest & easiest car buys I've seen. Mitchell was very helpful, answered questions & knew what he was talking about.

Otto was my sales EXPERT. I would highly recommend asking for him. Very knowledgeable, kind and pressure free. Hands down the best car buying experience I've had. *****

HIDDEN FEES ALERT. When buying a preowned car, please add up all the numbers and it will NOT add up to the total. I added the car costs, taxes and title fees and it was $750 less then the total. In other words, they were charging me $750 extra for no reason. I WOULD HAVE NEVER KNOWN IF I DIDN'T ADD UP ALL THE COSTS. When asked, they said the car comes with a $500 paint insurance (if your car paints start fading away, they will paint) 3yr/36000 miles. They also mentioned they have been trying to label this $500 on the paperowrk but have been having a hard time. LOL. So they are forcing you to buy a $500 option which you likely will never use. Also, there state tax IS NOT 6.25%, they charge 6.75%. When asked, they mentioned it includes "inventory tax". When I did the math, my inventory tax was $83. I was only charged under $35 for the last 3 cars I have bought in my life (but maybe it depends on how long the car was there for?) Regardless, REAL SHADY BUSINESS. BE AWARE.

I love this place!! Alex was incredibly helpful and professional when helping me find the best vehicle for me. I am so in love with it!! The process went as smoothly as possible and I couldn't be more grateful for this place and Alex.

Don't fall for their online deal. All I can say is a BIG CAR DEALERS SCAM!
Lied about the accident, the Car fax showed it.

Great buying experience. Knowledgeable staff and management. Will buy again soon. Thank you Clear Lake Mazda.

I just purchased a CX5 and the entire staff was amazing! I worked a lot with Gina and she was great. Thanks for a great car buying experience.

We are on our fourth Mazda and are very happy with our service adviser, Diane Mann. Diane always lets us know what is needed for our Mazda 2016 CX-9. When we come in for our appointment, she is always helpful and cheerful. We would recommend her to all our friends and family who have Mazda's.

Great experience with Alex Saldivar. I got the SUV of my dreams!!!!

Went to the parts and serves department very friendly staff and extremely helpful

Chris was great, as was Matt. I loved their "no pressure" sales approach. They gave me all the info to make an informed decision, without ever making me feel rushed. That was honestly a big reason I decided to do business with them. I'll definitely be seeing them again, and I'll also be referring business to them in the future.

Dustin and his crew always take great care of me and my cars. I won't go anywhere else for service.

Great customer service, quick in and out process and their service deoadepart was excellent

These good reviews that I see are really suspect. I get a lifetime oil change plus I have an extended warranty but I'm rethinking it's benefits because every time and I mean every time I bring my car in for either for a free oil change or repair fully covered on my extended warranty for the last 3-4 years, something goes wrong with my car when I get it back. The 1st time I had brought it in for a unrelated repair with a full tank of gas and I get it back and it's a 1/4 tank, it came back dented on my door because the repair guy hit it and continuously rubbed it against this long bar like a thoughtless idiot ( they fixed it only after I caught it), my window was working before I got my oil change and stopped working afterwards ( funny that theybrought it to my attention), my A/C was working before my car was in for a unrelated repair covered by extended warranty and when I picked it up the A/C stopped working with no warning and the control dials was mysteriously totally different from where I always keep it. It's like when I go in for a free oil change or a repair covered by warranty then something happens after I get it home. The sales guys ask when am I getting a new car and to let him know. It's like you have to have a undercover camera to detect my suspicion so it's my word against theirs so just beware of these guys. It's all about the Benjamins over here. Keep your eyes open and pay attention to your car.

Service is always great here. However, this last time I came in for an oil change, they said one of my tires had a nail in it and needed to be replaced. They quoted a price but I prefer to go to Discount Tire because their prices are much lower. I took my car to Discount Tire and I did NOT need a new tire, they said the nail wasn't even puncturing the tire. I paid nothing and was on my way. Had I not decided to go somewhere else to a better rate, I would have ended up spending $260 on a new tire I never needed. Very frustrating that the technician didn't do a more detailed inspection on my tire.

David Garcia helped me get into a new 2017 CX-5. Very customer service oriented. Helped to get the best payment plan that fits my budget. Clean building and grounds. Really enjoyed my first experience of getting a new car on my own.

Went here to check out 2 used Mazda CX-5s. We were passed around by the sales people before finally being told they weren't willing to show the vehicles because they hadn't completed service... I've worked at several dealerships and that would never be an excuse to not show a vehicle to a customer. We drove an hour and a half from Conroe, with 2 small children, to check out the vehicles. They were already posted on their website as available. To me, this was an unacceptable excuse for the sales people to be lazy. This would be a dealership I would steer clear of, Unless you like wasting your time...

Customer Service was awful. We wanted to test drive a car but we were told after waiting for 40 minutes the they "couldn't find" the keys." I left and came back to look at the car once the keys were "found"and requested another salesman, they sent him back over to work with me and disregarded my request. We were then made to continue to wait. Great cars....piss poor staff. Wouldn't recommend to someone I hate.

Mitchell helped me and my dad find a great deal on a 2016 Hyundai Sonata SE. Very professional and easy car buying experience.

Great place and great people work here. They serviced my car and got me back on the road in the time that they stated. Love my Mazda

Excellent people to deal with. The sales staff and the management Team is very helpful. Kenny my salesperson and Alex his manager got me a super deal!

I'm a first time buyer and went to the dealership on Saturday just to see where I was at in the car buying process and ended up leaving that same day with a car! Excellent service, wasn't sitting around for too long & Chris tried everything he could to get me a deal. This was definitely an awesome experience for my first time buy..will recommend it.

I recently dropped my car off for scheduled RECALL service at Mazda of Clear Lake. I get a call 2 hours later from the Service Department Manager saying my car was involved in a major accident. Turns out the employee driving my car stopped in a main lane of traffic and was struck from behind resulting in both cars being totaled. Now I have no car and no offer from the dealer to help. I dropped off a perfectly good car with 0 car payments and now I have nothing. They also had the audacity to try to SELL me a new car the day after the accident. Terrible GM to deal with, I would get another Mazda but NEVER from Mazda of Clear Lake. Worst Customer Service in town.

They have all around great service. From the Sales personnel to the Service personnel. I would recommend this dealership to anyone.

The Montoya brothers provided me with excellent service, purchasing my car. The first day I came by, Eric gave me the layout, the tour, and test drive of the car. When I came back to purchase, I met his brother Josue, who really sealed the deal, with alllllllllll the details he was able to provide me about the car. Both brothers proved to be very knowledge. I ended up keeping Josue, the financer, and the manager, past hours, and they were so polite and nice about it (even with a fussy baby, who the manager held while I was doing paperwork). I would definitely purchase a car from not only this location, but the Montoya brothers again. Most definitely will recommend all my teacher friends as well! The gratitude I got when they found out I was a teacher was very nice.

Mr. Mirza Beg was honest and patient describing Mazda products and he suggested the best SUV based on our budget and expectations. He also was very helpful and could accommodate our schadule.

Service is great! If you are looking for a new car, go find Kenny! He's super knowledgeable and nice!

David Garcia was so helpful in this whole process of me buying my first car! I recommend David for helping you pick out your first car or dream car from Mazda.

was looking for a Mazda 6 and the sales associate Mirza was more than excellent in helping me get the right vehicle

Kenny and Alex worked hard to make sure my wife and I were hapoy with the overall experience.I will be aure to aend all my family and freinds to them. If you are in need of a new or preowned car go see these guys they are GREAT!!! Thanks for all your help.

Excellent experience. David Turner was honest, pleasant and efficient. Drove from Lumberton (north of Beaumont) to buy from Clear Lake and it was definitely worth the trip.

Pop your hood and take a picture of the engine bay before and after a service; do not leave the service center until those pictures match. On my wife's initial 5K oil change on her 2016.5 CX-5, the engine air filter was dropped into the bottom of the engine bay while the air filter box was clipped back into place. When my wife complained that the car did not sound right the following day, their service rep told her over the phone they would charge her $100 just to look, and that another dealership would charge her more. I can't say for sure whether this was an attempt to drum up some business, but it did feel like they were getting a bit greedy since I ended up purchasing a CX-3 during the oil change. I came in the next day -using a vacation day from work- the service manager had his techs in front of the dealership in a meeting. He apologized profusely and stated that from now on, a dedicated Quality Control technician would be checking before and after the service. They remedied the problem at no charge, I just had to complain about it myself using a vacation day to do so. He seemed sincere and he'll have 3 years to prove it on two different Mazdas. Until then, I can't recommend this dealership for service until I see that it wasn't just lip service. These may be the last two vehicles I purchase from them too; Finance guys were pretty helpful though. In the picture, that filter below the SKYACTIV emblem does not belong there. It belongs in a slotted box with two retention clips that you can pop open with your fingers as seen in the second picture.

They suck!!! I bought a used Mini Cooper from them in April and I told them the problems because of the engine!!! They promised me that would fix it!!! They finally call me on 11-3 and told me the car was fixed... I picked the car up on that date... I took the car back to them and told em that it couldn't hold oil.. They told me that it was my responsibility now and that they will no longer accept me as a customer!!! Please don't accept they're invitation to be a customer!!! You will experience the same thing that I went through!!!

David Garcia was our sales guy. He was willing to work with us.

Very taken care of, I recommend working with Chris Loeffler. You will be taken care of, and he will work with you to make the best deal possible. He is very honest and friendly. I wouldn't go anywhere else.

Marco made what was expected to be a difficult, stressful situation quick and easy! Very accommodating, charismatic, and informative especially for his first week at Mazda of Clear Lake.

Otto and everyone else at this dealership were so helpful and went and beyond to help us get into a vehicle in 2 hours. I couldn't have asked for a better staff to help us after the nightmare of getting the run around from another dealership for 3 days. I would highly recommend this dealership and the next time we need a vehicle I will not hesitate to go back. They were amazing people, efficient, and fast.

Best buying experience I have ever had. I gave Kizito a huge list of expectations and said don't even call me if you can't match them. I said go pick one that is better than the one I have and a different color and A couple hours later I was in a brand new mazda and traded the other mazda in. he chose perfectly for me- there were far too many choices for me. LOL. Hassle Free and they SERVE their customers. Service department runs on time and is excellent. Couldn't ask for a better experience.

Kenny Froisy was wonderful to work with! He helped me find the right car at the right price and even set up my radio presets for me. Everyone was so friendly and welcoming!

honest and non pushy staff, but disappointing that Mazda keeps changing it's warranty and gap insurance policies.

David was very helpful and it was an overall great experience!

I have to say Mazda of Clear Lake experience was very unpleasant and unprofessional. I will not and passing the word around not to purchase from them.

I came to test drive as stated in my email to Chris Danzell. Prior to the test drive he was knowledgeable and accommodating but after when we informed him we were there to just test drive and get an idea of the new model his attitude immediately changed. After pushing on the numbers to sell the car asking for my business I provided a counter offer that the sales manager and Chris got their panties in a bunch and telling me this and that when simply they could have said "I'm sorry but we can't offer the vehicle at that price". Then to further embarrass themselves Chris Danzell sent me a follow up email stating how I wasted their time with my offer lol.

Schedule a service appointment, they took me on time, and then did a good job. What else is there to say?

Fantastic service. Alex Saldivar was courteous and professional and made my car buying experience easy and low stress. He went out of his way to help me even after the sale. I am very happy with my Mazda 3.

Robert on the Service was awesome, and everyone there are the best of the best.Thank you all

My wife and I needed a new vehicle and it had to be in a specific price range. Chris Danzell not only met that price, he also made sure we got exactly the car we wanted. When the car they had available had too many miles, they ordered another brand new for us. During the wait, Chris gave us a loaner vehicle to use. It was also very nice and made our whole experience enjoyable. We were very pleased by his going out of the way to make our purchase pleasurable. Thanks so much for everything!

Great place! Excellent service in sales and also the follow up with the service department...

I had a miscommunication with the associate who answered my call. The service manager contacted me personally and compensated for the misunderstanding. This issue occurred right after Harvey hit hard so I can see how things may have gotten misconstrued. I have never had a service issue with them before. Everyone is courteous and professional even when I lose my cool.

Great experience. David Taylor was very helpful with providing information about the car. Highly recommend this dealership!

On March 3 I purchased a vehicle from your dealership on Clear Lake Mazda. To this day I have had my vehicle only 3 weeks since I purchased it. I am very disappointed with the way I have been treated. This was supposedly a certified car, yet it had all these problems which a certified car I might add should not have! I am a single mother of two children and worked hard to save up my money. I m paying for a car I do not have. I do not deserve a vehicle such as the one I have received. It took much time and effort to find the right dealer and I thought I had, but after this horrible experience I still am dealing with has me very upset to put it lightly. I no longer trust this car that has been sold to me. I strongly suggest you do not come to this dealer ship.

Brian in the Service Department is great. He has been very trustworthy and a pleasure to deal with.

Just wanted to thank Kenny F. for his help. He was very polite and very informative. Looking forward to doing business with you.

The manager was cool, very straightforward with online prices. No room for negotiation on used vehicles though if they are "certified preowned"

I'm giving it 3 stars because of my salesman Mike Bohmer and his outstanding help. But I bought a car from them and within a month I had to replarepa bad battery which came out of my pocket and should have been done prior. Other than that the staff are all nice people.

Chris Danzell from Internet Sales provided outstanding service. I came into the dealership to look at a used 2012 Mazda3 with 10k miles. The price was fair, and the car looked and performed like new. Never did I feel pressured to purchase, and Chris answered all my questions in a friendly way. I signed paperwork the day I test drove, and then made arrangements for external financing. My credit union ended up taking longer than expected, but Chris held the car for me for over a week. When the check finally arrived, he drove 45 minutes to pick me up, and 45 min back to the dealership. He even went over the owner's manual with me and personally saw that my new car left the dealership in immaculate condition, with a full tank of gas. I am very happy with my vehicle, and very happy with my experience purchasing from Mazda of Clearlake.

This was my first car buying experience; I have heard all of the horror stories about how it takes all day dealing with pushy salespeople and is generally a total nightmare. My experience was the opposite! I worked with Mirza; he was very friendly, and he made the process so simple and easy. I knew exactly which car I wanted, so he quickly got me in to test drive and run the numbers. He explained all the features of the car very clearly, and made me feel comfortable with the purchase I was about to make. I was walking out with the keys to my brand new Mazda3 Sport in no time. I'd highly recommend Mazda of Clear Lake to those in the market for a new car!

We had a good experience working with Mirza Beg to buy a new CX-5. He's a very polite and personable guy. Mirza was attentive as we went through the buying process and patient with all of our questions.

I have been wanting this car for literally half my life. I saw it in the pre-owned lot, asked "what do I need to do to make it mine". Jorge Galvan made magic and made it happen. Kenny dolled it all up ready to come home with me. Grateful & Pleased. Thank you so much.

Kenny helped us out. He was awesome! I was very nervous about a car note, not having had one in over 10 years. We negotiated a price I'm comfortable with and he was overly patient with me on all decisions. We learned all about the car and test drove it twice. We love the new whip. Thanks Kenny.

David Garcia was awesome! Will definitely buy again from Mazda Clearlake!

I fell in love with the CX-5 and wanted the best deal in town. David Turner was able to give me that deal. No hassle, he cut straight to the chase. Unfortunately, the car I wanted was taken out for an extended test drive because I hadn't secured the deal. David was up front and honest about it and let me know before I drove all the way out to Clear Lake from Katy. I didn't end up buying a car from CL because they didn't have another one like it in stock, although I really appreciate David's help and good character.

i had a great experience worm welcoming environment wonderful costumer service i strongly recommend kenny he was outstanding