Mayse s.l. Review

Great service, friendly workers, comfortable waiting room.

I drove over two hours to Mayse Automotive. I talked with Marty Newport over the phone to let him know I was coming. He met me in the lobby and sold me the truck I wanted for the price I needed. Marty is a good ol boy that tells it straight and doesn't jerk you around.

Mayse Automotive Group was very Exllcent in fixing my car

We purchased a 2014 Chevrolet Impala. We were treated very well. David Brown was our Salesman and you couldn't ask for finer help in finding the car you want. He went above and beyond trying to help us.

Brenda Day

Our salesman Eric Perryman was hands down the best salesman we have ever dealt with. I would recommend him to anyone.

We bought a new truck and we're pleased with the truck, service dept & all the staff. I was very saddened by the shape of their American Flag. With the money we paid for the truck...I'm fairly certain a new flag could be purchased.

I've bought 3 different vehicles from Mayse in Aurora, Mo. Everytime I have had Mike Whitesel as my salesman. He's been a pleasure to get to know. I believe that he's your best asset to your company. This last week I dealt with Mike and with Duell Wespheling..what a blessing they are. Jeff Silvey is a wonderful finance person to deal with. Very nice and pleasant. Overall it was a nice experience and I would recommend this dealership to everyone. Thanks Mayse!

Purchasing from a single women is sometimes tough but never has been at Mayes.
I feel the same way with the service and depending on Mike Warnow and his leadership I feel so comfortable and assured things are right.

Luis from sales and Laz from finance were great to work with. Both were very professional and helpful. They were very patient with us as we were indecisive. Their level of customer service was excellent and we would certainly recommend the dealership to anyone.

Chris Wallace was a pleasure to work with. The service was fast and professional. Something that I ve gone to a separate dealership for 3 times was diagnosed in one visit at Mayse. We will be repeat customers.

Not impressed! I drove all the way from Coffeyville KS to Aurora to look at a particular van on Monday, Labor Day. They did not have the title or lien release. I made them an offer and he said the head manager was not there. He said he would email me or call me when title was there and if manager accepted my offer. He called today saying he was just checking to see if I had found a van???? I called back and said I had waited all week to hear from him on my offer. He said he would have to track down the manager and ask him. He called back to say another salesman had sold that van TODAY!!! NOT IMPRESSED!!!!!

I bought a Dodge Charger from them a while back, it has spent nearly half the time I've owned it in the shop for various problems. The most unreliable piece of garbage I've ever owned. It's been shutting itself off while it's being driven, which is totally unsafe and is scary as it gets. I can't trust my wife and 7 month old son to ride around in it, because they'll end up getting hurt. I got completely screwed on this car and of course Mayse is completely unwilling to help me out, so because of that I have decided to warn others. Be careful! P.S. the warranty doesn't cover anything, SAVE YOUR MONEY, and don't buy the warranty. I suggest not buying from Mayse what so ever. Unless you like stress and unreliability.

John Kieny went above and beyond to make sure our vehicle was exactly what we wanted. No pressure experience that was easy and relaxing. Appreciate John and his associates for setting us up with an awesome vehicle.

Very friendly and professional, took care of my issues in a timely fashion. I would recommend them to anyone who needs help.

David Brown sold me my first truck. He helped me find the right one for me and my budget . He made me feel right at home and made everything work smoothly and worked with me on my hectic work schedule. When I went to pick the truck up he explained how to work everything and helped me set up the Bluetooth and On-Star. He made sure I didn t have any questions when I left the lot. He later on called and checked in on me and also sent a thank you card. Definitely will be going back in years to come.

We have shopped at Mayes several times and it was always a good experience. Drew was great at providing the right amount of help and direction and leaving us space to make our own decisions!

I like getting there early because they gets you in and out as quickly as possible however from the time you enter their dealership, Mayse's takes care of you. Whether you re there for routine maintenance, to purchase a new vehicle or just a quote on your used car, they have a whole team ready to help. The service center always hot coffee in there waiting area and their service consultants keep you dated on repairs.

We just bought a 3rd vehicle from Mayse. Mike Lanphier was great. No pressure sales, answered all our questions. We found our truck on their website and when we arrived it more than exceeded our expectations. We feel we gotan excellent deal! Love our 2015 Silverado.

Definitely recommend you ask for Kelby. He was so helpful and did everything he could to assure I was happy with my purchase. They stayed 2 hours after closing to finish up all of the paper work so I could drive home in the car that day! HIGHLY RECOMMEND!

The best parts department I have been in, in a long time

Didn t have to schedule appointment, fast and friendly.

Mike was fantastic to work with. Found the perfect car but no added pressure.

David Brown was excellent had a wonderful experience buying a GMC Terrain from him. Best car dealership experience I have ever had. Thank you David.

I have never had such an easy car buying experience. Everyone was easy to work with, and there was no pressure with the sale. Communication was great, and everything went really smooth. My Salesmen Drew S. and Jon K. were very professional, and answered all my questions.

Incredible staff, best place to go for parts. The parts department is incredible and leagues better than any other..

This was the best car buying experience we have had! Our salesman, Andrew Woodhead, was very low pressure, yet very helpful. He was knowledgeable and worked quickly to get everything done but still allowed us space to test drive and discuss privately what we wanted to do without hovering around and trying to influence our decision like so many do. If they have what you are looking for, I would give Andrew a call.

My wife went in for a broken door. The door was fixed but now it you can hear the air as you drive which didn t happen before we brought it in.

Ehren Clark made my car buying experience the best I have ever had. Everyone that I dealt with at the dealership was very professional and helpful. The most important part was they did not change anything they had already committed to over the phone, there were no unexpected surprises or changes
I highly recommend this dealership!

Excellent, fast service. Very happy with the new tires purchased at Mayse Automotive.

Purchased Truck from Mayse, and although we do a few oil changes ourselves most of the time our vehicle goes to Mayse and no where else. They are courteous, friendly, fast and offer free wifi a computer and coffee, which I don't drink. I don't go anywhere else. I do enjoy the emails from Mayse and utilize coupons for savings when possible. I do not think they are over priced but I am going to save a dollor when I can. Keep up the great work!

The service department Investigated the root of the problem, found it, and fixed it within a reasonable amount of time. Kept me well informed with the repair process, and even worked with the warranty company, and they even loaned me a car while mine was being repaired. Well done. Very pleased.

I cannot give enough praise to this place or enough praise to the 2 men that helped me! John Kieny and Rob Bieber were absolutely fantastic and really put in the work to help the customer out more than help themselves out! 5 stars isn t enough for this dealership will always be recommending this dealership!

I recently took my vehicle in for repairs that wasn't covered by my extended warranty. I was mislead when purchasing the warranty it is useless and covers absolutely nothing. I was very frustrated with have to shell out a large amount of money and to top it off they were supposed to due an oil change while it was there. My girlfriend picked it up and the oil was not changed! I would never purchase another vehicle from Mayse and would not recommend it to anyone!!!

We bought our 2nd vehicle from Mayse and couldn't be happier with the level of service.

Great selection of vehicles and will definitely go back to Andrew!!!!

This dealership was terrible to work with. The sales staff and sales manager were rude and wouldn't return my calls. When I would call back to talk to someone they would transfer me to the wrong person, who wasn't there, and were very rude. I bought a brand new suv from another dealership and had great service. I will never buy a car of any kind from this dealership. They think they are the best and can do no wrong and treat customers however they want. That's fine, I didn't have to buy from them, nor will I ever. Hope this helps

I drove two hours to get a Jeep. Everyone was super nice. Drew was great. Love my new Jeep.

I picked up my new Chevy Colorado this morni ng. I was at the dealership for only an hour before driving away. Super service, polite, efficient and simple.

We had a wonderful overall experience. Allen Erwin was our salesman. He understood our needs, he was not pushy, and truly took care of us.

As always, I got exactly what I wanted, at a great price, with friendly, helpful service at Mayse!

My husband and I recently bought a Colorado from Mayse. We had an amazing experience, Eric was very helpful was able to answer all our questions and made sure to keep us updated while we were waiting to talk to financing. We will definitely be going back when it is time for a new SUV.

My auto purchasing experience at Mayse Automotive Group was wonderful. My sales consultant, Kelby Parks, was awesome. I would recommend him to anyone and everyone. Finance Manager, Matt Molica, was helpful, funny and a pleasure to work with even though I didn't purchase any aftermarket products. Overall a great buying experience.

They make buying a vehicle easy but there service department is horrible. I have the tire and wheel warranty on my truck i have had it there 4 times the tires lose 3-10 lbs of air every other day. They checked with soap for leaks after 4 times they are telling me it has salt and gravel in the beads and want 172.00 to re- bead them for real. this has been going on since i bought it i paid 599.00 for a service i cant use. What is the sence of taking out warranties if they wont honor them. They should have told me the first time i took it in what the problem was instead of pushing me off. I dont enjoy having to air my tires up every 2 days

Very fast repairs and friendly service from Chris( Chevy ). They definitely have my business in the future.

Great quick service. I highly recommend them for all services for your vehicle.

Kelby Parks was very helpful when my boyfriend and I were looking for a 4-runner. Although we did not go with the used 4-Runner that recently came into your dealership, we will be back and look forward to working with Kelby!

Great dealership and easy to do business with! If you re looking for a fair deal, look no further!

I am NOT a person who normally buys cars from a large dealership like Mayse. I always have owned older vehicles bought from individuals or small mom and pop car lots for a few thousand dollars or less. That said Kelby Parks and all the staff we delt with were beyond awesome to deal with! They didn't try to up sell us or show us a different vehicle from the one we went in to look at. They had the approach of this is the car you want, lets get you into this car. If they ever have another used car I'm interested in, Kelby will be my FIRST call to get it in the works!

I was very pleased with everything that was done to my car and I appreciate the loaner the time that my car was down

We couldn t be more pleased with the purchase of our new vehicle from Mayse Automotive. Our salesman, Eric was top notch. He was very friendly, took time to answer all of our questions, and was great to work with. We were very impressed with the entire purchasing process and would highly recommend Mayse to anyone in the market for a new vehicle.

Made purchasing a car easy. Very friendly, helpful staff. No pressure sales pitch at all.

Mayse Automotive provided great service on a short notice. Though we were obviously the last customers there, at no point in time did they rush our process and made sure each detail was correct. This is a far cry from a truck buying process I was a part of recently at another local dealer (think "I've got movie tickets in 45 minutes")...
Highly recommended on my list, easily worth the short drive down to Aurora for the great selection and customer service!

One of my least favorite things in life is buying cars from car dealers. I don't like the process, the wait, feeling pressured, and the finance game. This was the easiest and fastest car purchase I have ever dealt with. I called ahead about a car I was interested in, asked for someone in sales and was connected to Mike Lanphier who was very responsive. When we got there the ladies as the front desk where very polite and made sure Mike knew we where there right away. Mike had the car ready for us to look at. There where some unusual situations that we personally had and Mike took the time to sit and talk with us about options without pressure. He never pushed us to buy the car, in fact he took us to look at other options to compare to and make sure we made the best decision for our situation. Mayse Automotive Group had quality, certified cars priced to sell and people who where very friendly and helpful. Mr Mayse himself was there and took the time to speak with us and thanked us for coming in and said that if we had any issues to contact him directly.

I would highly recommend talking to Mike Lanphier and the team at Mayse Automotive Group if you are looking for quick, friendly, low pressure car buying.

One of the best experiences we had purchasing a vehicle. The staff was great. Friendly and easy to work with. Would definitely recommend this dealership.

Great service and great people to work with. They do excellent work and Shawn kept us informed all through the day. Highly recommend Mayes for all your needs.

Great no nonsense sales and finance team. Thanks so much for the delivery as well!

Thank you so much for helping me get my car back in shape for our SnowBird trip back to Orlando. Chris was very nice to work with and the waiting room was comfortable. Thanks again!!!

Puchased a new 2018 GMC Sierra from Mayse automotive. The very best car buying experince of my life!! Allen Erwin made it happen.

Thanks to Allen and Matt Mayse for your professional attitudes and for representing a great product.

We were nearby Aurora pulling a 35ft trailer when the water pump went out in our truck. We called Mayse Auto Group and explained our situation and they got us in, fixed and back on the road the same day. Thank you sooo much for squeezing us in during our road trip emergency!!!!

Our experience at Mayse was very good! Everybody was helpful and nice! There was no pressure on anything!

We were treated with the utmost respect! One of the easiest car purchases we've ever had.
Zac was a great salesman. Felt like we were talking with our grandson.
The business manager, Rob, was so easy to work with and answered all our questions. Made things very easy.
Great experience! Thank you!

Let me start with Mayse Automotive went above and beyond in my experience of buying a new GMC Sierra. Mike Pullen the salesman was great to work with and didn't rush me what so ever in the process. Mayse has earned a life time customer. I will not even look at other dealership. Thank you Mayse for such a great experience! Also thank you again Mike Pullen for all the help in finding my perfect truck.

The overall experience was great. Only downside was that it was really busy and took a while for us to get into see the finance team.

I've been to Mayse 3 times now. Twice this year alone. Zach always takes great care of me when I go! It is always so simple and easy. No stress! And they make you feel like family when you're there.

Overall I enjoyed the fast, friendly, and professional service at Mayse. I was able to use one of my free oil change cards for purchasing my vehicle from them, which was nice. I will say I felt the cost of new windshield wipers was a little high ($33), and I'll probably get new ones elsewhere; however, overall I would say it is a good experience.

I had originally went to look at a vehicle that had already sold and I spoke with Kelby about what I was interested in and he was very patient and very helpful to myself and my friend who was also looking. He answered all of our questions and took the time to make sure I got the best deal possible.

I drive to Aurora to get my oil changed and other services completed because I always feel confident Mayse will look out for my well being, where my car is concerned. I bought my car new in 2012 at Mayse, my daughter just bought her new car there and we have them both serviced there. Always very satisfied.

Got my oil changed in record time, everyone was very kind and helpful, I m coming back next Monday for an air conditioning service, good job, thanks, Michael Trask.

Ehren and Tripp were amazing! They were able to get us in the vehicle we wanted within an hour and a half. Everyone at Mayse was very nice and professional. Whenever it s time to get another vehicle, we re definitely going back to Ehren at Mayse!

No appointment. needed drove in, got checked in and promptly had our auto serviced

I bought a 2017 Malibu with around 11,000 miles on Feb 15...2020. Had the pleasure of dealing with Ehren Clark in sales. Outstanding service and respect. Superb and informative communication...spur of the moment sale with no real advance notice and handled my interests and deal with excellent service. Ehren came recommended by my dad, who had dealings in the past with him. Definatly my last car dealer. They will sell me all my cars in the future as needed. Just a very pleasurable experience overall. Absolutely outstanding in every way! What a pleasure to deal with the Mayse team and Ehren.

Thanks to the sales staff for awesome experiences with Mike .
Love our 2018 Cruz

We drove 2 1/2 hours to get to Mayse because the selection they offered was outstanding and the prices could not be beat. The whole experience was top notch and one the best things was nobody was pushy or tried to tell us what we wanted. They showed us what we wanted to see and in the end we purchased the exact vehicle we had been looking at on the website.

David Brown was so helpful in the process of buying my car. My family are repeat customers and I plan on coming back for my future cars. Thank you for your excellent service!

Very professional in showing and explaining all the nice options on our vehicle. My hats off to Mike Pullen and Greg, easy to talk to with no sales pressure. I will buy again at Mayse.

Fantastic service and great pricing. The price of the car got our attention to buy out of state, but the service and experience sealed the deal. We will look to Mayse first for our next car. Many thanks to Ehren Clarke and Matt Molica for such a pleasant experience.

This is the third vehicle weve bought at Mayse. Very curtious and professional and personable. I would recommend David Brown for your needs. He treated us right!

My buying experience went very good working with John Kieny. Process was very smooth as I travel from California and was picked up at the airport by a driver for Mayes auto. Overall I believe I received a great deal and great customer service. Highly recommend.

These folks are simply amazing, I was in and out in less than 2 hours with the car of my dreams.
Thanks to
John Kieny and Matt Molica

I am writing this because I want to share our recent experience we had at your dealership. We had purchased a new car in 2009 and had a really good experience, so we decided to come back. Let me start by saying my husband worked in dealerships for 40 years, and retired from Thompson's a few years ago, and I worked in retail for 38 years, so we both have a clear understanding of what quality customer service is. On Thursday, we stopped by the dealership on our way to Arkansas to look at a Ford pickup that was advertised on your website. We met Zac Feith. He informed us that the truck had sold. We decided to drive around and see what else was available. We found a black GMC 2007 model that we were immediately interested in. After looking it over and talking to Zac, we decided we would come back on Monday. He was in agreement with this, taking our phone number, that Monday would work out great for him as well. On Saturday morning around 8:30 am he called and we set up an appointment with him for today, Monday at 9:30am. Today we drive up at the scheduled time with our title and our checkbook, to have him meet us in the parking lot to inform us that the truck was sold , in his words to "Some old guy that felt like he had been ripped off a few months ago" He quoted us a price of 15999.00, and he stated that this guy had seen it on the internet so they had to honor that price to the man who purchased the truck. He also stated that he was busy on Saturday and didn't have time to call us and let us know that it was sold, he also stated that he was there until 8:00 pm on Saturday. So I guess he couldn't find 2 or 3 minutes to give us a call. Then, today we drive from Ozark to Aurora, expecting to purchase the truck, not knowing it was a waste of time and gas. It is about a 45 minute drive from where we live. I don't know what time he went to work this morning, but again, he stated that he had forgot we were coming so he didn't call us this morning either. Needless to say we were and still are truly disappointed, not only in the fact that he didn't keep his word to us, and allowed someone else to buy a vehicle he had basically promised not once, but twice to hold for us, but that he also didn't call us, and we made a trip for nothing, but also that fact that he stated that "He FORGOT that we were coming", I guess we weren't that important. Very unprofessional, and just an all around horrible experience. Not in our opinion, what we would consider quality customer service.

Mayse is an excellent dealership that cares for their customers. Thank you

We have returned to Mayse Automotive Group (our 3rd time!) to purchase our newest vehicle. They are a pleasure to shop from, no pressure sales, easy going salespeople, and honest communication. David Brown, thank you so much for your assistance through this process!
Scott and Maria Shade

I was shopping for a Chevy Bolt and looking everywhere in the country for the best deal. Some other dealers had advertised great prices but then when attempting to purchase from them, they added charges back on due to not qualifying for certain credits, incentives, etc. So I was very skeptical when I found the Bolt heavily discounted at Mayse. However, the advertised price turned out to be true and the internet sales specialist Steve was great through the whole process.

I am very unhappy with the Service I have recently received at Mayse Automotive. I will begin with saying I have always had my car serviced at Mayse. I purchased all my vehicles there so I do my best to stay loyal. Mike in the oil change department has always been nice to me and will always explain what he has done to my car and what it needs. I trust him. However today I called and talked to Bill the manager over the service department. My car has been acting up and over-heating. He was very rude to me on the phone. Telling me that if they even pull my car into the shop it will be $97. I understand they have to be paid for taking time to find out whats wrong with it..no issue with that at all. My problem is the way it was presented to me. It really upset me being treated they way I was. I understand everyone may have a bad day once in awhile but why did he have to take it out on me? I wasnt being rude at all to him. After talking to a few co-workers and friends I have found out that I am not the only customer that has had issues with the manager. I will not give out names but I know of atleast 4 different people that will no longer take their vehicle to Mayse for service, or purchase from Mayse due to the manager in the service department.They go to Thomsons in Springfield or the Chevy dealer in Republic. I hope the owner or a manger above him will address this issue. I am sure im not the only paying customer to get this kind of treatment. I dont expect anything free or a discount. I just want the issue known. I feel that giving a 1 star is over-rated, but 0 is not an option.