Mayfield Toyota Review

I bought a 2015 Highlander LTD from Raymond Wong and was surprised to reach such a superior service from him. He is an outstanding sales, and is very knowledgeable,initiative, pleasant,sincere, and willing to help.He explained things in details when I picked up my car.

The service is quick and easy and the people working there are great. Definitely recommend for buying and service!

Greatly appreciate efforts to keep me a happy customer.

I did not see what the service people actually did, so I don't know how good of a job they did.

The fluids seem to be topped up and Zul was on point. It was quick and easy and they provided for me the details of my next Service plan.
Thanks

Oil change and winter tire time.
Reasonable price, great service and shuttle drive. The exposed underside of a Toyota in the showroom is informative.
Drooled over the 2 Supras on display. Look but no Touch.
They are starting to build the new dealership at WEM...

Picked up at the parts counter. Staff were very helpful. Too bad there is no quick oil change here (that I am aware of)

Desiree Fongh and Mike the manager, Thank you for the patience and extra steps of helped for me to acquire my goal. Thank you for the transparency as well.

Garbage place. Gave me a quote on a vehicle a month ago, I declined because the monthly payment was a bit out of budget. They had sales going on this week so I visited them and spoke with the sales manager (Brad) and he was telling me that the price is now $160 per month more than what he had told me a month ago. Cant believe it... I thought that this was the cheapest place in Edmonton to buy a Toyota.

Customer service was good from service to sales. Thumbs up to Bill Webuinak in sales and Celia Chan in finance. Great team!

My boyfriend and I went to Mayfield Toyota yesterday to just look around and see what was available. We had a fantastic experience. Our salesman Aziz Kanji was wonderful. Everyone was very easy going and personable. A huge thing for me was that no one was pushy or aggressive about making a sale. They were very accommodating to our needs and found us exactly what we were looking for, all while giving the best car-buying and customer experience either of us has ever had. I would definitely recommend anyone looking for a vehicle, new or used, to go to Mayfield Toyota.

I dealt with Jotham Ramos in the sales department when buying my truck. He was very knowledgeable, helpful, and made the buying experience simple. He was quick to reply to emails and text messages as well. Thank you again Mayfield Toyota and Jotham.

I was searching for a RAV4 Hybrid. I was told at a different dealership that they wouldn t give any discount because it was so popular. I contacted Jason Deng at Mayfield Toyota and he immediately offered me a discount and built a deal that met all my needs and even included a car starter. Jason was even able to get a different model and colour in for me when others couldn t. He was quick to respond and bent over backwards to show me they wanted my business. Having said that, at no point did I feel pressured, he always left me in the drivers seat and let me make the decisions on my own time. This made the experience stress free and extremely comfortable. I will never shop at another dealership. If you want the best deal and no pressure I highly recommend Jason Deng. Hands down the best car buying experience I ve ever had.

Had the best experience at Mayfield. Chris and Ryan were great to deal with and we're very happy with our purchase.

I have had continual issues with service department over the 5 years of owning my car. Last time I tried to inform them of problems and why I will not be returning and a very minimal, excuse filled response with no offer/solution on the large problem I had of them not doing work I specifically asked for, has been all I got back. Spoke to other service places to confirm where I was coming from was correct and got better offers from them to fix my problem then Mayfield. Have gotten zero reply from Manager that I was advised to contact.
It is 1 star because Bill in sales has always been wonderful and gone above to help me in the past with issues that had nothing to do directly with him and because one service front desk person I spoke to was brilliant and tried to offer what she could to help me after getting such minimal help from initial complaint. I was going to list the multiple issues and so on but it is too much for a simple Facebook post from my phone.
I will not be returning for any serious work and will no longer be recommending this dealership to friends or family. Sadly being such a busy place I wonder if that is why the lack of care happens. What is one person when they are having thousands use them regularly.

Had a very Pleasant experience dealing with Andy Lam. Was very accommodating with the purchase of my new to me 2017 Tacoma TRD sport double cab. Even helped arrange my pick up from the airport to help complete the puchase. Andy took the time to make sure i was very satisfied with the vehicle and halped me set up all of the features prior to leaving the dealership. He made sure i was kept up to date with how final preperations were going.

Thanks Andy

Excellent service from drive in to drive out. Friendly staff. Right expectations set for time of service and even gave me a discount. Continue the great customer service

I have nothing but good things to say about Mayfield Toyota. As soon as I walked in the front door I was greeted instantly and I was given directions to the person I was looking for. My Sales Representative, Andrew Dye, was able to provide me with answers to all of my questions and provided me with excellent customer service. Due to his hard work I am now the proud owner of a 2014 Toyota Corolla S. I must say it is a pretty sweet ride!!! I look forward to dealing with Mayfield Toyota again in the future when my car requires scheduled maintanence and servicing.

Thanks again for such a great experience!

We bought a truck here last year and were so impressed with the service and the product that we returned last month to buy a second vehicle.
Andrew was patient, non pushy and accommodating. Would recommend to anyone!

All of the people we spoke with during the buy, provided us with good information. We were served with respect and understanding in a remarkable professional way. I certainly recommend Mayfield Toyota. Thank you very much to the team! You are the best! Muchas gracias amigos!

Rude staff, felt like I was wasting their time. Never coming back.

Spoke with Justin Vollrath. Worst experience ever. Have you guys resolved your braking issues yet?
I was looking at some market surveys and was surprised to see how much market share Toyota has lost world wife. May be radiation. I bought a Ford!

Mayfield Toyota team you are the best. Everything from booking appointment to taking car back just super . Very professional. I like it. THANK YOU.

I call in and am told I don't need an appointment and then when I come in I'm asked if I have an appointment. When I say no, I'm left to help the people behind me in line. Poor communication is my guess but very frustrating.

I bought my 2015 Toyota corolla s from Mayfield Toyota. It is by far the best car I have ever had . I was referred to Mike Linterman having no idea what kind of car I wanted. this is the 3rd car I have bought from Mayfield Toyota and I feel the service I received from him was phenomenal (the best so far) I was undeceive and probably made about 50 phone calls to him within a few days.. he was always super helpful. Mike made sure that I was in the best car for me (affordable reliable and super fun). The service I received from Mayfield Toyota and Mike Linterman was fantastic. This will always be my dealership of choice.

Good service and no pressure applied to buy. Provided me with what I asked for.

Good service. Great management and they really care for their customers. We are really satisfied with our vehicle Rav 4 and every time we ha eto go for service. Highly recommended

so bad of the service, no notice email or phone call, and my car drop box in front side have been repaired 3 times before, and today it totally died, can't close and affected people going in right side , the reception told me no charge first, but then the service manager told me they need to charge, the box is rarely open and they never totally fixed it, final I decide to give up and asking them to help me to close it cause I don't have some special tools to do it, the guy said if the job over 5 minutes they need to charge me! it is so bad service and attitude, they are not thinking to help their client and only want to squeeze them. this kind of service is not match its reputation like advertise said.

Worst dealership in Edmonton
DO NOT DEAL WITH! Avoid at all Costs! SALES Manager is a waste! GM is a waste! Will tell you a price over the phone and text and then tell you to come in just to try convince you your asking price is not reasonable and that they can't do the offer!
AVOID!

NOT DIFFICULT TO SAY RIGHT FROM THE START, NO WE CANT DO THAT PRICE!

Sophear, By far the Best Salesman Out there!

I decided that I needed a new vehicle, as I moved to the country and my car was to low to the ground, so I came into Mayfield Toyota. I had been to a previous Toyota dealership and they did not give me half of the amount of customer satisfaction as I got from Mayfield.

I do have to give my salesperson, Sophear a huge thank you, for everything he has done. He makes my life so much easier in buying a vehicle then I would ever expect. Not only that, he shows that he cares about you in many ways more, to meet your needs. He is always there to answer any questions that you have, whether it is as simple as how do i fold my seats down to a very complex question, like mechanical issues. He always has an answer, or will find the answer for you to the best of his knowledge. Sophear, is a very kind hearted, down to earth guy that would make anyone feel comfortable around him in the dealership atmosphere. I really enjoyed Sophear helping me find my new vehicle. I would recommend Sophear to anyone I know, (or even don't know) that is even thinking of buying a new vehicle. :)

That being said Sophear has set me up with a Blue RAV4, which I personally fell in love with since I drove it off the lot. Thank you so much. Also, thank you for all the magic you made happen for all the behind closed doors stuff that I do not get to see. You are an amazing car-salesman, I will be back in the future if I ever decide to give up my RAV4.

I bought a SUV at the used car lot and was pleased with our sales personal Danny and Ian were very helpful and not pushy , the way I like it. gave me lots of room and were very helpful with the deal.was not a know it all and asked if he didn't know the answer. the two were very friendly. thx . I highly recommend mayfield toyota to anyone great service. I have dealt with them for 8 years and couldn't ask for anything better. very friendly place.

I recently purchased Toyota Camry 2015. I had a great experience at Mayfield, Staff response was overwhelming. I give my special thanks to Danny Paulino for hlping me through out the process until i get the car. Thank you danny and mayfield

The sales department was very knowledgeable and helpful. They made the purchase of a vehicle a pleasant experience and did everything they could to make sure the vehicle I got was what I wanted. Thank you Ruby and Drew! I love my Toyota Rav4!

Best oil change price . Great service awesome coffee

Ryan in your finance dept...5 stars to him...true match for toyota service....thx again..

Michael Linterman lease manager just got us into a new 2018 RAV4 XLE. He took care of so many details and wrapped up our deal with zero hassle. I'm thinking of rolling my BMW into a Toyota because of Michael. It really comes down to people.

Worst customer service I've experienced in a long time. Not only did they try to rope me into deals, they lied about the availability of the car I wanted in Edmonton. After being told that there were none my only option was to put a deposit on the car I wanted through them and wait two weeks for it to be delivered through their store.

Next day I went to northwest Toyota and bought the car I wanted and cancelled the deposit. Called Mayfield and canceled the deposit. I was told it was fine. After a week and a half of waiting I call the dealership to inquire. Three times, I was told to wait for a call back, they would look into it. two weeks pass and nothing happens. Emailed twice, email doesn't exist. Both came back to me. Contacted the internet team through the website, no response. Needless to say, getting my deposit refunded from Mayfield Toyota was a huge hassle.

I had to enter the store on my own time and assert myself to get my deposit back. Eventually got to talk to the managers manager who came out and refunded me in person. He acted as if the deposit was never cancelled, even though I did so on the phone 3 weeks prior.

On top of this they lied about other dealerships not having one in stock to begin with, in fact, i'm confident they did not even check. This was done to prevent my business from going elsewhere. Why would I buy a car from a company that just lied to me? Overall quite a shady feeling place. Would not recommend.

excellent customer experience, and evidence that continuous improvement is alive and well

Where do i even start with this .
I'm in shock right now .
I truly hope everyone gets the level of service that i have received .
I was dealing with Mr Pasquale Tisi
up most professional , kind , compassionate trust worthy gentleman
i would highly recommend to anyone looking to purchase a vehicle form Mayfield Toyota to go see this Gentleman .
I honestly got a level of service that i never thought was possible .
Mr Pasquale
thank you for everything you have done for me with my car
greatly appreciate it

Staff is always friendly and courteous. The quoted costs are all you pay - no surprises when you pick up your vehicle.

Jason provide me very good advise on my purchase , make everything easy , i will recommends Mayfield Toyota to my friends and relatives
(From a 35 years experiences mechanic)
Bruno.

We just purchased a 2020 Toyota Tacoma at Mayfield Toyota. Very satisfied with the whole experience. Lanique was awesome the whole time, even with our two kids running around. It was a big decision for us and he was very patient while we made our decision. Worked hard to give us the best experience and the best price we could get. Looked at other dealerships and the experience didn't even come close. Highly recommend Mayfield Toyota.

Awesome customer service. Friendly, welcoming & knowledgable. And they were never pushy with the sales either. Highly recommended.

After being to multiple dealerships, I'm glad i chose to take my business to Mayfield Toyota. So welcoming, accommodating, and the nicest bunch of people you'll deal with. Honest people, who are willing to go the extra mile to put a smile on your face, and they'll get you the best bang for your buck! There was absolutely no pressure from them either. My vehicle was ready quick and I'm more than satisfied with my experience with Mayfield Toyota. I worked with Andy Lam and the finance manager John, who are AMAZING.

Also the complimentary hot milk chocolate is to die for

Great staff! Great service! I drive past two other Toyota dealerships to return to Mayfield whenever I need service or a new vehicle. Never standing around waiting for Jackie when I pull into the service bay.

Looking for a car? Call Suhk Chahal at Mayfield Toyota. He is, without a doubt, the best car salesman I have ever dealt with.

Friendly staff and great prices, over all a great experience !

Everyone was really friendly and helpful, and no wait times! Very impressed with my experience and I will be returning to do business again!

Had an amazing experience buying my second vehicle. The staff was exceptional and very helpful. The salesman Andy Lam, went above and beyond to ensure I had a painless process. He would answer my questions even when not at work! I truly loved the service and care received from all the employees of Mayfield. They gave me a good deal and made sure I have everything needed for my purchase. I will be going back to Mayfield for future purchases. What a fantastic dealership

SALESPERSON, DOUGLAS, TOOK LOTS OF TIME WITH US. HE WAS I INFORMATIVE, SHOWED US ALL OF THE FEATURES OF THE VEHICLE. THE FINANCE MANAGER, ALI, WAS ALSO VERY PATIENT, WENT THRU ALL OF THE WARRANTIES ETC. KEN, THE MANAGER WAS HELPFUL AS WELL. MY HUSBAND BOUGHT A FORERUNNER FROM MAYFIELD A FEW MONTHS AGO, I BOUGHT A RAV 4 AND YESTERDAY MY HUSBAND BOUGHT A TRUCK FOR HIS COMPANY.
IF IT WASNT FOR DOUGLAS FOLLOWING UP WITH ME ON MY FIRST VISIT, TELLING ME ABOUT THE MIDNIGHT MADNESS, I PROBABLY WOUKD NOT HAVE BOUGHT A VEHICLE YHIS YEAR.
GREAT SERVICE
THANKS
WENDY KUFFLER

Was in Mayfield for getting a replacement Astrostart remote starter. Got in and out within a short time.

Simon Ferguson did a great job in helping upgrade my car. I left with a Mazda CX-3 2018 with great km and an even better price. Despite being a first time buyer with hardly any credit, he got me approved and at a great rate. Would reccomend anyone to him!! Thanks pal

"Great service, friendly & professional staff "

Outstanding customer experience from start to finish!

My initial consultation with Sukh and his manager was fantastic. They took the time to do a needs assessment and recommend exactly what fit my needs and budget.

I could not give Mayfield Toyota a higher rating, they completely exceeded my expectations and would recommend them to anyone.

It was really great experience. I truly have very little knowledge about vehicles, and my boyfriend & i were just looking for simple straightforward features in regards to pricing & details. Kier Kho had great perspective & took care of the rest. We didnt need to worry about anything else :) Thanks so much!

The sales process at Mayfield Toyota was great! There was no talking to one sales person who then had to check with the "Sales Manager". I dealt with Andrew Dye on the price, and when I was happy, it was a done deal. Finance with Celia Chan was smooth and straight forward. She went out of her way to make sure I was comfortable with the payments when adding the extra options for vehicle protection. I would recommend anyone looking for a vehicle check out Mayfield Toyota.

Probably the best car shopping experience I could've imagined. Danny Paulino was the one we dealt with at Mayfield, and he help us through the process of choosing a vehicle, test driving and all that other stuff very smoothly. We felt like we were in control of our decisions, never pressured or rushed, and Danny really tried to help us understand better how certain mechanisms in cars work and which accessories would be best (or just a waste of money). Such an honest and fun guy to deal with, I'd definitely recommend this reaching out to Danny!

My 1998 Toyota Sienna was begging to be retired. After almost a month of looking for vehicles both privately and at dealers, I put an ad in kijiji. I rec'd many responses from many dealers telling me they had many vehicles to meet my need. But, Shannon Perreault sent me an email with links to 3 vehicles. I went to Mayfield Toyota and test drove a beautiful 2009 Rav 4 Sport. Walked out 1 hour later with a new to me vehicle.Shannon was a pleasure to deal with. I am so happy that I found a Toyota vehicle to replace my Toyota Sienna which I loved because it was so reliable. She also included 7 yrs or 160,00km free oil changes. Thanks Shannon
I am also happy to continue to use Mayfield Toyota for my servicing needs. Unlike other vehicles that I used to have serviced at other dealers, I never feel ripped off when I get work done here.

Hi Kier, I just wanna thank you for your warm & friendly support to me & my wife at the very first time we entered the premises of Mayfield Toyota. Your generous assistance to us from the beginning to the end was outstanding. Likewise, your selfless efforts in walking extra mile for us to make our dream of owning a car come true made us feel so special during our several visit. Today, my family was so much happy to see our very own Toyota Rav4 in the parking lot. I would never hesitate to recommend you to anyone who's looking for a trusted and reliable Toyota sales agent. Two thumbs up for you & Mayfield Toyota! You are awesome!

Ive been dealing with mayfield toyota for 10 years. They are always great :)

Free wi-fi, free coffee, and they didn't try to force me to have any extra work done, even advising me that the extra verification I was asking for might cost extra rather than just going ahead with it and telling me after the fact.

Last visit there they went out of there way too run a errand for me,don't get much better than that Great service worth checking out

Brought my car into service for an alignment. Car came out with damage to my rim. The damage done looks like it was done with a tool. I emailed the service advisor who essentially absolved any responsibility.

They didn't ask me to even bring it in to show them, just absolved all responsibility. A couple weeks later, I got a letter saying if I had further questions to direct them to this certain individual. I emailed, and no response from anyone even though there were several 'email' read receipts. This was August.

Bottom line, I was bringing my car in for some services but will not again. I was hoping they'd contact me to look further into things, but they don't care.

Thanks Hannah Weller and Courtney for the smooth transaction! Loving our new 2016 Toyota Scion im :)

They saved me a ton of money by looking into the details . Great mechanics

I highly recommend Mayfield Toyota for their amazing service and attention to customer needs. I have much appreciation for Altaf and Patrick for their kind services and also James in the Service dept. who returns calls promptly and tends very well to customer needs!
Back in Feb, when I ran into problems with my old Toyota Rav4 and had to find a replacement quickly, these wonderful guys were a god send and came to my rescue; seamlessly in one afternoon, the deal was complete with myself driving away a newer model of Rav4. Kind Altaf, forever my trail angel and Patrick who encouraged me in the first place to view the car, go over and above to please customers and its this heart warming experience that stays with me.
I recently returned for a service and Altaf was able to tend to my need for mats with courtesy. Not forgetting Dee at the front desk in the service dept. who took great care in explaining the service inspection report which I much appreciated. Wishing y'all the best in the New Year!

Initially, we had a relatively poor experience with the pre-owned department that I would rate at 2/5. Everyone was really nice but it didn t go well. Then Rick Yehia and his sour attitude took us from poor experience to downright bad. He was abrasive, rude and did not care to hear what we had to say. This man should not be dealing directly with customers.

Wow! This was a new low for customer service. Talked to a total of five people, three of which were overtly rude.

First was sales person (I am guessing), told him I was looking for service department. (I wanted an oil change). He pointed out service department, no problem very polite.

Second person was service desk. Walked up to service desk where three employees were chatting. Was given a nasty look and told to give them a moment (I never even opened my mouth, I was just wanting to ask "if" I could get an oil change). Apparently I was not to approach desk until called. They finished their conversation, two left and the third one (the guy that had given me the back off look) picked up the phone to make calls.

Third person. Looked like they had an express lane, so I thought maybe I could ask there. Approached the desks there were about 7 of them. Walked up to one guy, he spoke nicely to me, asked if I had an appointment, I told him I did not, was told they could probably squeeze me in, but expect an hour to hour and a half wait. I could live with that.

Drove my vehicle and got in line. About three or four cars in front of me. Did not look like any drivers in the vehicle, figured I must need to park go to desk, give them my keys and wait.

Person number four. Went to the desk, lady began yelling at me that I needed to wait my turn... (I thought I was, there was no one in front of me that I could see). Tried to ask where I was to wait ... no answer, Am I suppose to wait outside then? no Answer. Went back to my vehicle, another lady who was standing in front of another desk walked back to her car (the one in front of mine, guess she decided not to ask questions either).

Waited in my vehicle to see what happened. Cars began to move (drivers were getting back in there vehicles). Waited until I was next to the desk and got to speak to person number five. She was a pleasure (sarcasm). She asked if I had an appointment, I told her I did not, she then informed me I needed an appointment (thought it was an express lane??... what does that mean anyway?). Told her that I had been told I could get an oil change. She asked if I could leave the car for the rest of the day? I told her I could not but had been told it would only take 60 to 90 minutes. She then barked at me that was only if I had an appointment. I told her to never mind, I would go elsewhere, then was informed I could not go because cars were behind me and she would have to get them to all back up. No longer feeling any forgiveness for this behavior I said "OK". she made them back up, I left and will never return her again.

Ironically this is called a "Service" department. Perhaps I am supposed to bring them coffee or some offering before they are nice. I realize I was not doing things the way they wanted me to or according to their procedures and it was probably frustrating for them. Not sure why no one would talk to me, or tell me how they wanted it to work. I work in a service industry. These guys clearly do not understand that concept.

Will try for an oil change tomorrow, somewhere else.

Great service. Came to let me know as soon as my car was ready. Love the Ladies and Gents in the service department.

Andrew Dye assisted me in my purchase of an 2007 FX35 and from the beginning he was great he sent me a video before I even came in to the dealership to show me the vehicle I was interested in. He was defiantly not your typical used sales men type guy not pushy at all just wanted to help you with what you really wanted bottom line. Everyone at the dealership actually was really respectful and not like others where when you pull into the lot they jump on you. After I decided I was going to purchase we went over a few small problems with the vehicle they fixed ALL the things I asked and more and even gave me a service rental as that was being done. I have worked at a dealership and I haven't seen such courtesy and compassion behind a dealership. In financing I also received great service when I purchased undercarriage protection that is life time warrantied and again was not at all pushed to get or purchase warranty. Just all around a great dealership!!! I would send anyone I know there and ask for Andrew Dye.

Thank you so much for finding me my Toyota 4 Runner. Excellent customer service.

Awesome and friendly custormer service from the sales team,sukh and his manager drew explained everything to me about my new car and got me a good deal. not much happy with the finiance manager.

I never had such poor service before. After you buy a car, they treat you like garbage. The sales lady promised me on free tank of gas because of the poor experience I had when dealing with the finance people. I went back for the free tank of gas and she told me to come back on a date that we agreed on. So I drove back on the date that we agreed on, and she asked why I did not call her to let her know I was coming. EVEN THOUGH she told me to come on that day and nothing about calling her beforehand. I still do not have my gas tank filled. I do not recommend people going there to purchase a vehicle.

Ruby and Brad were great to work with. They weren't pushy, and worked with us to choose the car that worked best for us. Ruby went above and beyond expectations, delivering the car ahead of schedule at work in an emergency when our other car had to be towed, then meeting us later to go over everything in detail.

I didn't expect to be treated so well by a Toyota dealership, and I would highly recommend them.

I m here right now. I came today to do my service. Came at 11.30am drop my suv and book the shuttle to go else where. I ve been told it will take 5-30min for the driver. Right now it is 2.53pm I m still here and service desk told me that now it s to late to go. All the drivers are talking others back here. And my service still need at lease 1 hour.

I bought a 2014 corolla LE ECO from Raymond Wong and was surprised to receive such a superior service from him. He is an outstanding sales; very knowledgeable, initiative, pleasant, sincere, and willing to help. He explained things in details when I picked up my car. I learned something that I should have known before. In addition, the sales manager Ken Chung is also pleasant, nice, and helpful in the purchase process. I'll recommend my family and friend to visit Mayfield Toyota.

Perfect place for your Toyota maintenance.
Clean
Quite
Accurate
Fast
At the same time, like all in one

Not very happy with the service department.
Some of the advisors have attitude problems.
And spit out false information.

Jodi at Mayfield Toyota is amazing! She is prompt, responsive, and considerate of your financing needs! I would hands-down recommend visiting Jodi to help with your vehicle needs.

Very good experience dealing with Mr Andy Lam he was so helpful answer all our question s.And also thank you to David and Ryan.. You Guys Awesome!!!

Got my rav4 serviced and got them to wash and detail it. Looks great on the inside and out

Excellent customer service, parts prices and fast shipping A++++++

Thank You

Best Toyota service and sales in Edmonton. See Bill, he will get you best price and service.

I worked with Kier for the past two months trying to locate a vehicle while I was In the NWT. He was very patient and helpful and accommodating and we are so happy with our new 4Runner. Thank you so much for your help and we will definetley work with him in the future. -Shelby and Daniel

Very Disappointed. Saturday took my Highlander in for an oil change when finished I went to the vehicle and saw my rear window wiper out of position. Started the vehicle and turned on the wiper and it wouldn't move. Went back in and they said it was broken. It was noted on the Tech's inspection sheet but not mentioned to me by the service writer. It worked fine yesterday. Don't know what happened but they received the vehicle in working order and returned it broken. Then they quoted about $500 to repair it. Sure looks like a fishy story to me, maybe a scam. Not sure I trust them. I'll be making some phone calls start of the week. This story's not over.

Well I guess now it s over, I ve been put on ignore.

It s been a few emails and a couple of phone calls to Mayfield Toyota and there has not been a response to my concerns or questions. I m still waiting for a response of any type. It s as if they don t care about customer service or repeat business. Apparently I and my business are not as valuable as others. This is most disappointing. Guess I ll need to find another dealer who is will appreciate my business and take the time to work with me.

Buyers beware of Mayfield Toyota. I ve just watched CBC Marketplace How Not to Fix Your Car episode and now I think Mayfield Toyota purposely Sabotaged my vehicle to purposely up-sell me to do a repair that was not needed. That in fact, I believe they were trying to rip me off after they did something to my rear wiper. They quoted me $634.00 for repairs they created. SHAME SHAME SHAME!!!!!

I have spent way too much time at this place considering I was told the vehicle I purchased was certified used and would be problem free.
1. The battery died 6 to 7 times per month for a few months. It was never sorted out. Turned out to be the diamondkote 9000 drawing and killing the battery but this was after buying a new battery only to watch it get drained again and again. Mayfield payed for the battery but that's after i complained that I had to figure out what was wrong with my tundra and not their techs. So I was pacified with that.

2. I went to pick up my truck after a service and initially inquired about a spare key. I told the service guy I did not want the key at that time. I arrived to pick up my vehicle and there was key made and added to the bill. I repeated that I only wanted an estimate and not the actual key. Again they shoved it down my throat at a slight discount. I bought it because the dealer had sold the vehicle with 1 key only. Who the hell has 1 key only? Especially from the dealer.

3. My water pump was supposedly leaking. I looked myself and couldn't see a drop of antifreeze anywhere. (I was formerly a mechanic) Conveniently when I bought the truck I declined the extended warranty. The next day I came to finalize the paperwork and the bank had supposedly reduced the interest rate by 1% because they wanted me to get the warranty. I said yes. Then the first oil change I booked is when I get hit with this leaking waterpump. I have nothing that proves to me it was needed or that it was done. I had no leaks. Yet they had me book a $1200 job on my first oil change that happened to be covered by my extended warranty.

4. How does an oil change last 2.5 hours? How??? I have free* oil changes with the purchase of my truck. I just pay the labor so the price is quite good. It's only available at mayfield. But 2.5 hours? I've started to go to Kingsway and payed full price just so I don't deal with the incapable service department.

5. I've recently discovered a broken left rear leaf spring. The right rear was replaced just before buying the vehicle. It's common practice just like when buying tires or installing brakes that they are replaced in pairs. I was even told this by their own service department!!! Then I asked why they only would have changed one side?
Now the original spring is weaker and worn and WILL snap like it did. I spoke to a couple suspension shops in town and they were surprised that one side only had been replaced. It's been replaced and at least there's only a year and a half between the leaf installs.

6. I was told I would get my airmiles (huge sign in the sales building) after the sale of my truck. The salesman wouldn't give me the time of day once it was signed for. I called and texted, left voicemails but nothing was answered. He asked that I do a Google review. Here you go fella! But you probably won't like my review. Why? Because I got a moderate price on a vehicle that was not serviced properly. The work they did (if it actually was done) was needed. But they didn't completely finish. I can't give anymore than 1 star after these events.

There's actually a lot more and I'm filtering it out. But this should drive the point home. That point is; it's a competitive market and there's always a deal somewhere else. I will only go to mayfield for oil changes. I refuse to give them any business.

Terrible service. Just bought my first Toyota.
I have put 3000 kms on it and noticed it was leaking oil from the filter housing. Have a sticker on the windshield that Mayfield performed the last oil change. When I went to change the oil last night I needed a snipe to remove the Oil filter housing. Got everything put back together using exact tourque values and to last night it was already leaking. A Mayfied tech worked on this vehicle and wrecked the housing. Phoned today and got the run around.
BEWARE AMATEUR TECH. The service department won't own up to there mistake.
I will never spend a cent at dealership ever.

Very good customer service. We bought a 4runner and we had a awesome experiences. Will recommend this location