Marriott Niagara Falls Gateway Hotel on the Falls Reviews

Not impressed with the customer service. Was a challenge to even get a person on the phone

Fantastic view of the falls, large rooms, good food and service.

Amazing hotel, with great service, clean professional rooms, and so close to the falls. A Cliffside elevator takes you right to the falls

Very friendly staff... great environment, gorgeous view!

Awesome place. Right from the lobby the hotel looks great, there is also a Starbucks inside. The double room suite on the 30th floor is amazing, with a great view on the falls, 2 washrooms with 2 big showers and 1 hot tub. Included there are also AC, a fake fireplace (that also works to warm the room) and a coffee machine. In total there is 1 king size bed and 2 queen size beds. At the check-in you're also given some extra perks and discount for drinks and some bus passes that are 48h long. Great place, amazing experience and amazing view.

the hotel and view was nice but it is sad to say the management was really frustrating.

3 stars for the location and the view but arrived in a room not cleaned, staff not necessarily pleasant brief is worth a look

The Marriott on the Falls was a great place to stay. They updated our room when we got there which was a total surprise. Room service was prompt. All workers very friendly.

Marriot hotel is located on a height facing Niagra fall of both on Canada and USA sides which gives a a beautiful sight.

I am a Marriott member, and I have visited many Marriott chains before. As for the room quality and cleaniness, it matches other Marriott quality. The clerk who checked me in was like a robot. He did not care what I have to say. Considering that he has to deal with many travelers in his daily duty, I understand he can be tired. But this is still Marriott. If the chain wishes to compete with Hilton, Sheraton and Hyatt this particular location has much to improve. Elevator is another challenge. It is extremely slow, and every time it came to my floor which was 5th fl, it was full. It was faster to walk up and down the stairs to my room. out of 4 elevators, surely they can divide floors. i.e. 2 elevators for even floors and 2 for odd floors. View of the Falls was spectacular. Service was ok.

It's a very beautiful and wonderful stop not just for tourists but also local. Only issue I found was on a busy day parking lot is full and you park a little distance from the location, walking distance. But the upgrade makes it even more of a excellent location to chill with friends or family.

Super friendly staff, very clean throughout, modern decor. Falls view is nice, comfortable beds. Indoor pool area has one end with lots of windows. No extra blankets in the room, wifi kicked us off.

All amenities were pretty good. Disappointed with milestones restaurant menu was simplified and didn't look like anything would be appetizing. Not the hotel's fault.

Great location; across the street from Niagara Falls. Highly recommended!

This hotel has perfect views. No problem with check in. Room was absolutely amazing and perfect. Went with bi level suite for the weekend. Would stay here again, bus stops right outside of hotel, you get free bus passes with stay as well. Used room service twice, really good food.

The view from our room was amazing. The food was extremely expensive. Overall good experience.

Great hotel, very helpful staff.
Fantastic views of Niagara Falls, rooms are nice and modern.

Very clean and welcoming. Room service is superb and fast. Only complain is the elevator takes forever to get to your floor.

This hotel has the best view of the niagara falls. Make sure you take a falls view room on atleast 10th floor or higher for the best view.

Modern tidy room. Very comfortable bed. Great stay.

Omg I don't know ware to begin like it was the best the food was amazing room vary clean business center starbuck restart pool all in side the hotel

Falls view rooms are the best available in Niagara falls. always a pleasure.

Went for lunch at Milestones. Food was great and so was the atmosphere. Clean, great service.

Very good hotel: large room, great view from the breakfast room, but also going just outside the hotel. Hearty breakfast with fresh and good food. Obviously welcoming staff!
So positive experience.

Went for New Year's Eve 2017. Beautiful hotel! You can walk across the street to the falls. We were able to see the fireworks from the hotel hallway! GREAT BREAKFAST!!! View from breakfast below.

I was traveling with my 3 kids and our room smelled like smoke, it took three hours for someone to address it at 10:45pm with a mild deodorizer (which did not work) so at 5:30am I finally got a new room for my kids and I to sleep in for a couple hours. Definitely my worst hotel experience.

On the 15th floor two very good rooms Service was really good Breakfast not in style Israel but very good with omelettes As you know in Israel I would go back to the hotel

Employees were all very friendly (with exception of Starbucks employees) and the room was phenomenal!

The view is right in front of your eye. If you book fall view. It's cost $500 a night + tax and fee total $600 a night.

Pretty much no better view on the continent. Good hotel bar, killer female singer-songwriter playing acoustic Zeppelin one night, pretty great breakfast buffet at the hotel restaurant. Transcendent ravioli and delicious burger with great local brews on the lunch menu.

Nice hotel. Great view. Only complaint is the door for the bathroom in the room is paper thin and doesnt close all the way. No privacy!

We booked with a view of the waterfall and the room was spacious and clean,
Please note that parking is $ 35 ~
The sunrise was so good ~

absolutely awful- a bunch of hidden fees- not disclosed before booking, ridiculous parking cost- most expensive compared to similar hotels at a lot cheaper- staff was rude- 15.99 to receive a wifi password- and some postcard with useless coupons- 34.99 to park. and then a list of additional fees and taxes. one of the worst hotels ive ever stayed at. avoid.

Everything was nice. Good view of the town from our side. Bathroom door style was a baffling choice and pretty awful.

Room was ok, but the view was terrible, and for the price of k we $400, was a complete rip off.. nothing about this place ace was worth that much

Great service very clean. If you want comfort and amenities you should stay here.

Great view if the falls, rooms were very clean also!

Very comfortable. The views were awesome. The elevators were very slow.

Very nice established and professional. Went for an event and everything was perfect. Would revisit this establishment!

Good view of half the falls, service is well intentioned but hit-or-miss. Good value for the price.

Falls view from the room was great.Great Customer Service . For some reason the room was terribly hot and we had to change the room midnight.Apart from that,everything was good.

The hotel is all about money... it doesnt come with free parking and free wifi...

This place is awesome. Amazing caring staff. Beautiful rooms. Comfortable beds. If you need a window to open... stay at floor 15 and under. The more you pay the higher you are. I am claustrophobic and wanted a room with a window that opens and they instead gave me a balcony! 405 is great spot... 2605 is great view if you are fine with no opening window

Best hotel, we loved it, we have really nice and clean room and the people works there very nice, we will definitely go to this hotel the next time we go to Niagara Falls.

Great location! I was attending a conference at the nearby convention center and the hotel was a short walk across the street. Check in was fast. Parking is available across the street if the attached lot is full, or you can pay a bit extra for valet. The view of the falls is very nice, but not the best view of all the hotels in the area (I think the Oakes has the best view based on geography). Room was clean and was in good shape. No damage to anything in the room that I could see. Fairly modem design to the room. Staff are friendly and helpful.

The place is clean. People are nice. That is all I ask.

Great hotel, best I've stayed in on the Canadian side of Niagara. Mortons breakfast was delicious, the lobby bar was a but expensive though

There were things left in my room from previous guests so it obviously wasn't cleaned properly. And the fact that they charge their own guests 30 dollars to park their car as if someone staying has any other option is absolutely ridiculous

Good view, room was in great condition ; i think it was renovated recently. Would highly recommend.

Our room is amazing, the view is great! The room is clean, bed comfortable, and plenty of towels and shower supplies. The staff has been very helpful and we are close to all the Falls attractions!

I went with my mother on June 11th 2013 to stay the night at Niagra Fallsview Gateway. What was supposed to be a lovely mother/daughter trip (after she flew 14 hours to be with me) started out in possibly the worst way imaginable. Going to check in at the front desk, my mother told AMANDA (who checked us in) that her sister and brother in law had made a reservation for us and before she could continue, was told in a derogatory manner that "if you are insinuating that this room has been paid for, it hasn't". For a hotel that is known world wide, I was absolutely DISGUSTED by the mannerisms of this lady at the front desk. We were spoken down to and left with a bad taste in our mouth to say the least. I have never been so infuriated and felt so discriminated against in a hotel that is supposed to be of such repute, needless to say I will NOT BE STAYING HERE AGAIN AND WOULD NOT RECOMMEND IT TO ANYONE. Although the manager was sorry (we were given vouchers for breakfast and starbucks) and we did appreciate the gesture. The hour that was wasted complaining about this and the way we were treated initially definitely was not worth the stay.

Great views of the falls.
Clean rooms.

In my personal experience, this Hotel is in one of the best locations in Niagara Falls! the view from the rooms is breathtaking and breathtaking, Hotel of excellent workmanship and attention to detail, You will also find a Starbucks on the lobby level and the buffet breakfast in the hotel cafe. definitely a recommended place for those who want to visit the Falls of the Niagara

Five stars doesn't do it justice. The staff, from the hotel greeters and clerks, to the housekeeping personnel, were extra friendly and helpful. The rooms are clean and fit for royalty. Definitely get your money's worth. I highly recommend.

Great service andnfriendly staff. I highly recommend a falls view room. The WEGO pass they offered was a nicr touch and very useful for getting around the city.

Beautiful clean and AMAZING view! Great anniversary get a way. Stayed inside our room due to covid-19.

Amazing view, wonderful amenities, quiet surroundings in the complex. Loved it

Nice hotel to stay at. View from our room at the 22nd floor was awesome!