Marriott Mountainside Resort

Marriott Mountainside Resort Review

Reviews 770
4.6
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S
3 years ago

KC the manager is the man! My wife and I love comi...

KC the manager is the man! My wife and I love coming to this specific location for our quick getaways. We had a fun weekend planned, however last minute my wife has some medical emergencies and without even blinking an eye KC took care of us and helped us get our last minute changes taken care of. You already had loyal customer, but now you have a loyal customer for life and we will never stay anywhere else when we come to Park City.

C
3 years ago

They have the best pool and hot tubs! Play area f...

They have the best pool and hot tubs! Play area for kids and families. I recommend going in winter or summer. Off-season is a bit of a ghostown. They overcharged my card refunded within 10 days.

B
3 years ago

My family and I love this place. We've been coming...

My family and I love this place. We've been coming for many years. It literally opens out onto the slopes and they have amazing hot tubs. I do have to say that the new furniture is incredibly uncomfortable. I don't know who was in charge of that but they made a bad call. It's a new age style and it looks nice but it is not nice to sit on. Besides that, this the best resort around.

D
3 years ago

Great, great location when it comes to ski... howe...

Great, great location when it comes to ski... however... considering the expense of this locale, the rooms are dated with lots of old, overused furniture and appliances. This place needs a throughout renovation badly, even though it is one of Marriotts premier properties it does not feel that upscale at all, there aren't even robes to go to their magnificent pool and hot tubes... As a said before, best location to ski in and out but don't expect an upscale ambiance or facilities

B
3 years ago

Great location adjacent to the slopes and the Adve...

Great location adjacent to the slopes and the Adventure Park that includes ziplines, Mountain Coaster, ski lifts, Alpine Slide, trampolines, etc. And the resort itself has everything you can imagine for adults and kids of all ages. Parking garage with another garage for overflow. Just a mile or so from downtown.

Front desk staff excellent.

K
3 years ago

Look, if you're traveling with kids, save yourself...

Look, if you're traveling with kids, save yourself a lot of grief and find a hotel room with a built in kitchen and living room! The Marriott Mountainside is perfect for family trips. The two-room suite meant the kids got their own room, and we parents could hide in our bedroom. The kitchen was fully stocked with tools and appliances, so we could make coffee, eat breakfast and dinner there, have a glass of wine in the evening, and save a ton of money on eating out. There's a kids play area with video games and craft stuff, and the pool and many hot tubs are perfect for relaxing. Only downside: the concierges are less about being helpful, and more about selling you timeshares. The rest of the team was great, though, making this a perfect place to stay for our family.

A
3 years ago

My husband and I booked a 3 night trip to Park Cit...

My husband and I booked a 3 night trip to Park City through a vacation package with another major hotel brand, but we decided to fly in early and stay at the Marriott MountainSide after we found a great one night deal on Priceline. Our one bedroom suite was AMAZING. Full kitchen, washer/dryer, stand up glass shower and separate garden tub, two vanities, a dining and living room area with a fireplace. Perfect location to rentals, the ski lifts, coffee shops and main street. We were spoiled with our one night stay and we were so sad to move to the Hilton where we were HIGHLY disappointed. We learned our lesson though - become Marriott Rewards members vs other hotel chains. 10/10 recommend Marriott MountainSide.

M
3 years ago

I loved the location of this Marriott, just wasn't...

I loved the location of this Marriott, just wasn't overly impressed with the service. They were friendly and all, but there was never enough parking for all of the vehicles. Not that it matters all that much, but the staff didn't acknowledge our Marriott membership and was not as fluent in English as they probably should have been.

R
3 years ago

Arrived to MountainSide with family for a stay, be...

Arrived to MountainSide with family for a stay, been to this locatiom before and never had any complaints. Lots of activites for kids and adults, rooms are functinal and provide many accommodations for living, staff is friendly and great!

C
3 years ago

Rooms have been recently updated, but could use be...

Rooms have been recently updated, but could use better maintenance. The parking can be frustrating. We have two rooms, but only got one invite parking pass, so our guests had to park a quarter mile away (and it is a poorly lit walk). The pool is nice and there are lots of hot tubs. The kid areas looked like they would be fun.

D
3 years ago

My family stayed here for a week in May of 2017. W...

My family stayed here for a week in May of 2017. We were scheduled to stay at the Summit Watch which is where we usually stay but the pool was under construction so we switched to Mountainside because we love to swim. I was really disappointed when we arrived to hear that the pool was closed and only the hot tubs were available. I'm sure the attendant could see the frustration on my face as we left the front desk to go to our room. After settling in there was a knock at the door and it was a member of the staff with a huge ice cream basket with a really nice note apologizing for the inconvenience. I thought it was a very nice gesture. We had a wonderful week and probably prefer the Mountainside now.

m
3 years ago

Good

C
3 years ago

We are regular guests at Marriott's Mountainside. ...

We are regular guests at Marriott's Mountainside. The staff is always helpful and friendly and the rooms are quite homey. They recently went through renovations, and personally didn't like most of the changes. The chairs and couches are more stiff and not very comfortable. The dining chairs are also very heavy and hard to move. Still very pleased with the hotel, staff, and the beds are comfortable.

f
3 years ago

Loved everything about this hotel except the staff...

Loved everything about this hotel except the staff is very rude if you arent wearing your bracelet and the gameroom is dirty and only half the things work. When the pool is overcrowded all the time, it is important these things work for othwr entertainment at night.

T
3 years ago

Just checked in today and so far this place does n...

Just checked in today and so far this place does not have good customer service. We purposely were in contact with managemen over a month prior to coming up with friends, who were going to stay in a spectate room. We kept in communication to try and ensure our rooms could be across the hall from each other. Upon checking in, which we were 3 hours early on purpose, the manager working today was extremely rude, short spoken and didn't try to help us with our dilemma. She stated that the room she put us in was extremely close in person than on the map she showed us; so we went with it. Upon getting up to our room, it was 9 doors down from where we wanted to be. I'm seriously thinking this manager was high on glue. The proximity was more accurate on paper than in real life. Who cares that the resort is nice. When you have crappy customer service, it's super disappointing. Maybe the stay will get better.

C
3 years ago

We just got back from a family vacation! This hote...

We just got back from a family vacation! This hotel was absolutely wonderful!! Clean, large room, beautiful pool, movie theatre, kids play room. It was very right outside the ski mountain. Shopping and several restaurants within walking distance. I would HIGHLY recommend this for families!

P
3 years ago

Great Marriott Timeshare. It couldn't be better, a...

Great Marriott Timeshare. It couldn't be better, after all it's a Marriott. Rooms are great, absolutely spotlessly clean, gym and outside pool areas at very good. Reception was great. You'll enjoy your stay in summer or winter.

K
3 years ago

I was not impressed with my stay here. The pros we...

I was not impressed with my stay here. The pros were: hotel was nice and the room was comfortable. The beds were more comfortable than most of the marriotts. I ve stayed 75 Marriott nights this year and the staff was very underwhelming and almost rude at this location. If you don t care about the staff and customer service experience, you ll like this hotel. They could care less that I was a premier platinum elite member and refused to upgrade my room even though this was obviously a very slow time of the year to visit that hotel. They told me I had a mountainside room which was actually a view of a parking lot and one hill with nothing on it. It was laughable to call it a mountainside view . Next time I think I ll go stay at the half price Hilton s to get a better customer service experience. Very underwhelming as a category 6 hotel.

B
3 years ago

Recently renovated, great location with plenty of ...

Recently renovated, great location with plenty of activities in walking distance. Only set back is underground parking is often full so the hotel shuttles from a very distant parking garage.

R
3 years ago

Loved our stay here. Parking can be a little rough...

Loved our stay here. Parking can be a little rough so we just left our car in the garage and used the free public transportation. Very quiet hotel with clean rooms. It was our 25th anniversary and someone delivered some nice little gifts to us with a personal card, very sweet! I believe it was Kristen and the "front desk team", thanks! We will be back.

J
3 years ago

It was a pleasure to stay at Marriot Mountainside....

It was a pleasure to stay at Marriot Mountainside. The window had a wonderful view of the mountain, and the bedroom and bathroom were kept very clean. The room was stocked with a lot of towels, and had a comfortable queen size bed, with the option of pulling out a bed from the couch.

M
3 years ago

Rooms are nice, spacious, and clean. Staff is abso...

Rooms are nice, spacious, and clean. Staff is absolutely WONDERFUL with kids. No, like seriously, they will keep your kids entertained if you have the need. They have a variety of planned activities ready. And if course, it's a stone's throw from the main ski lift.

B
3 years ago

Great resort with very helpful and friendly staff....

Great resort with very helpful and friendly staff. Lots of cute family or adult events for socializing. Loved the hotel room. Great to be right on the mountain and being able to walk out right onto the ski slopes. Also to have great hot tubs right next to the slopes is amazing. Can have a lot of families around so less adult events.

M
3 years ago

We love this place. Amy was awesome. We love the u...

We love this place. Amy was awesome. We love the updated decor. The pool is awesome the hot tubs are hot the mattresses are comfortable. The staff are very friendly. Oh kids really enjoy the mine which is the kids club they really enjoy the gym. This is a great getaway and highly recommend staying here

R
3 years ago

Beautiful resort, with lots of great things to do....

Beautiful resort, with lots of great things to do. Excellent place to bring your kids. The pool and hot tubs are really great and if you were here in the winter, it would be an incredible place to stay and go skiing.

You re very close to downtown Park City where there are lots of good restaurants and fun shops.

I highly recommend staying here!

Marriott Mountainside Resort

Marriott Mountainside Resort

4.6