Kelly Mulkern

Review of Marriott Mountainside Resort

I was not impressed with my stay here. The pros we...

I was not impressed with my stay here. The pros were: hotel was nice and the room was comfortable. The beds were more comfortable than most of the marriotts. I ve stayed 75 Marriott nights this year and the staff was very underwhelming and almost rude at this location. If you don t care about the staff and customer service experience, you ll like this hotel. They could care less that I was a premier platinum elite member and refused to upgrade my room even though this was obviously a very slow time of the year to visit that hotel. They told me I had a mountainside room which was actually a view of a parking lot and one hill with nothing on it. It was laughable to call it a mountainside view . Next time I think I ll go stay at the half price Hilton s to get a better customer service experience. Very underwhelming as a category 6 hotel.