Maranello BMW Reviews

Awesome staff very courteous and professional with a nice ambiance even if they are under construction. Just had my 2019 530i serviced and the staff bent over backwards to get my car back on the road in less than 24 hours. Big shout out to Pietro in service department as she pulled all the strings to make sure that I was taken care of before during and after the servicing of my car.

Thank you Maurizio for helping me with my second BMW. I felt that you genuinely wanted to help me look for a car that catered to my wants and needs. Another shout-out to Calvin for making the delivery process smooth, efficient and courteous. Even though there is a local dealership in London, I would rather drive a couple of hours to deal with someone that will not constantly lie to me just to make a few bucks.

John Pavunkovic at Maranello BMW made the experience of getting my first BMW very smooth and easy. First time, due to busy schedule could not come for test drive, JP bought the vehicle to me. He is very professional and knowledgeable. I would definitely recommend him to family and friends.

Best BMW dealer in the GTA, always professional and fast, and always find a way to help you out.

This was the third time I went in for the same issue on my 2018 BMW ; passenger restraint system error and driver seat belt error.
First time, my vehicle wasn't inspected and I was told it must be me putting items on my passenger seat and "tricking" the system to trigger this message.
Second time, I was told I must have spilled something on my seat and moisture is causing the sensor to trigger the error! I should keep my seat heater on for a week while driving and the issue will go away! NOT!!!!
During the second visit I had them do my routine visit check and despite checking off the "car wash" box on the list of service done, the car wasn't washed. I asked the service clerk and only then she tells me their car was wasn't operating and they couldn't wash the car. Which is fine, but at least don't list it under services done. Makes you wonder what else you're being charged for that that hasn't been done!
Third time, I visit and my vehicle is kept overnight for inspection...next day I get a call that parts are their way and delayed but will get done...end of day I get called that I won't get my car. Next day I eventually get my car and apparently they had ordered parts to fix the issue they didn't detect the first two times!
Best part; car wash was ticked off again as list of services performed and , you guessed it, they had not washed my car....again I ask and the response; car was was blocked by construction vehicle and they couldn't get my car in for a wash!!!!
Anyways, these guys wasted my time quite a bit trying to avoid a service that was needed in the first place...and kept listing services they hadn't performed i.e. car wash and god knows what else!
Looking for alternative service options.

I took my new 2015 BMW 320i xDrive for its very first service call; I deliberated between taking the vehicle to either BMW of Mississauga [now Pfaff BMW] from whom I had leased the vehicle, or to Maranello BMW due to its proximity to my home. Ultimately, led by the overall Google customer reviews, I decided to give Maranello BMW a try due to my extremely busy work schedule, and to save on the commute. I regret that decision now.

After the service call was completed and I arrived home, I only then discovered that they had scratched and damaged the driver-side rear-end quarter panel. It was readily obvious they had rubbed the car against a wall; the paint was chipped, too. The compound at Maranello BMW is very congested and tight so this is apparent.

I called their Service Advisor immediately to notify them of what I had discovered. I drive back to the dealership only to be insulted four times that it was my fault, and that I had created the scratches. I told them this is incorrect because I baby my vehicle to the nth degree, and my wide driveway is empty. (I keep my car so clean you can eat off the paint). Now because I had driven the car in the pouring rain the day before, their Service Advisor attempted to use the excuse that my vehicle was dirty and that its dirtiness had concealed the scratches that I had already made (his claim). I rejected his claim again. To not take ownership of their fault and behaviour and to pass it off to the customer instead is absolutely asinine.

And I told him that the rear end of my vehicle was filthy with grime and dirt after their so-called courtesy car wash. (They use an in-house car wash that touches the car with spinning brushes no less). For persons who care about this aspect as I do, I'd pass on their courtesy car wash (and take it to a touchless car wash instead that will do a better job anyway).

In the end, I will return the car next week for them to polish it away and fix it to look like new (I hope). But either way, I will NEVER come to Maranello BMW again for anything. I will utilize Serpa BMW or Pfaff BMW instead. Options exist.

If Maranello BMW had just taken ownership of their actions and offered to fix it on this basis, I would be fine. However, their multiple attempts to pass the blame onto myself has rubbed me the wrong way.

Moreover, I will write a letter to BMW Canada Head Office to lament this experience at Maranello BMW, and I will give names.

And should I receive a Survey from BMW Canada following this service call (most likely), I will give them the lowest rating available. (And since the Service Advisors beg you to give a 100% positive rating ahead of time when the BMW survey comes, I reckon they might care about this impending downgrade). I am not impressed.

John Kim provided a great and kind help on matainess for me. Best reference

Recently we purchased our BMW X3 from this dealership and I was really impressed by the service provided by John Pavunkovic (JP). He is very professional and never pressured us into anything. I would recommend anyone who are looking for a new BMW car to John Pavunkovic (JP) and Maranello dealership. PS: We live in Markham and initially we went to the BMW Markham.

Purchased my first BMW this morning from Maranello BMW. I highly recommend sales consultant John Pavunkovic. He was courteous, professional, knowledgeable and made my first BMW purchase a pleasant experience.

Really poor service at the parts counter. Waited 30 min to be told I need a vin number for wiper blades??

Just picked up a brand new BMW X1! Thank you John Pavunkovic for answering all my questions/emails in such a timely manner and making the process so easy. Love the car!!!

Maranello is a good dealership. I am an extremely picky car owner, I bought a used M235i and the sales experience was quite good. I did have some issues with after sales service but ultimately they are working with me to try and resolve it. This is more than many dealers would do.

Jonathan Tam has a consistent reputation for his great service at Maranello BMW as he continues to stay connected with his customers and provide his expert knowledge in cars and services. Strongly recommend connecting with him for your BMW purchase.

Got second BMW for our family. Jonny was amazing as usual! Will come again soon

Just went to pickup my car today after having it serviced by John Kim from the Service Department. I have known this guy for years now and he always does such an amazing job and offers such an amazing service! Thanks John and keep up the good work. Thanks again!

Bought my car from a Low price Auto and was referred to here for service they were right best service advisers here

Great sales experience with Crestina Fetescu. My first BMW purchase and the x3 has exceeded my expectations. The upscale service at Maranello made my buying experience enjoyable and they go the extra distance to earn your business.

Drove 45 mins to meet sales Rick Singh. Terrible experience. Not only did I leave in 10 mins but also gained no info from him. Pls don't waste your time.

Leased a 2019 BMW 330i from Maranello and Amir was very helpful with superb customer service!

Extremely thrilled to have purchased the new 2019 X5 - while this is my 3rd BMW (I have an Audi currently), this was my first with the Maranello BMW dealership. I have been debating between a Porsche Macan, Jaguar F-Pace, and Volvo XC90 - while all great cars, it was the exceptional care, advice, and professionalism that I received from both JP & Newel at Maranello that tipped the scales in the favour of returning to the BMW brand. Can't wait for the delivery of the car next year...

Purchased our first BMW at Maranello. Overall the experience was fantastic. Yusuf, Vivian, and Wilson were extremely helpful and professional. I haven t experienced service like this in a long time.

I haven t had anything done at service but will update when I do. A wonderful experience and will definitely go back in the future.

Terrible! Salesman has agreed and I have signed the sales agreement, but was declined by the manager!

Top notch service and very knowledgeable.
JP was a pleasure to work with.

Overly pretending snobby sales guys for the most part. Had to go there twice to just get the right part. They gave me the wrong one first time. Spend extra 3 hours driving around for nothing. You would think a dealership would get it right in the first place, but naa.

February 24, 2017
"be careful before you have your family in one of their cars"
George Alexander
Imagine you pay $37,900 for a " BMW CERTIFIED " vehicle, and within less than a month we spent $2100,we picked up our "CERTIFIED" 2014 X3 at 12:20 pm ,within 20 minutes we have to turn and go back to the dealer because the brake which is a major safety issue was vibrating very bad ,we got it done after wasting the whole day,as soon we got home my wife noticed the brake light on the tailgate (which is another safety issue) wasn't working,I thought it's matter of light bulb not worth it to go back ,couple of days after we found out that this is an expensive one $370 +labor ,called the dealer back to fix it ,they won't do it,we talked to the sales rep David and he couldn't help,we talked to the sales manager and he didn't help. MY ADVICE if you HAVE TO buy a vehicle from Maranello BMW Please get it checked through another BMW service facility before you have your family in.

2 days in advance I called to check if they have rubber mats in stock for my 09 x5. They checked by my VIN and told me they had 3 of them. Today I came here to pick it up. I waited 30 minutes, because they were serving one customer. Finally the guy started checking for my rubber mats. During 25 minutes he was looking at different mats, not sure which ones are rubber. He searched google to see how the mats look. Finally he told me they had nothing in stock for my car. That kind of service was absolutely unexpected from a luxury cars dealership.

I waited outside in the cold for 4 hours. My appointment was at 10:30 am and at 1 pm (2.5 hrs later) I found out that my car hadn't even entered the service garage and it was next in line. Meanwhile customers who came after me were being served first and finished before me. I was very disappointed and freezing. We were not offered any coffee or anything to keep warm. For a dealership like BMW I would have expected better treatment. I am not happy at all.

Maranello was nothing but excellent/welcoming customer service. Thank you to Maurizio for the amazing service. Drove 2 1/2 hours from London to pick up my new BMW. 100% recommend 5/5

Outstanding!! Friendly, diligent and accommodating. Highly recommend Jason Dong as your next sales consultant. Thanks Jason!

Very professional, and convenient. Shuttle service from the dealership was much appreciated.

My wife's '07 5 series broke down on the highway on a Saturday afternoon during the long weekend and I got great help with a service advisor Don Chen. Even though I didn't buy it there they were the only ones open and after explaining the situation over the phone, he gave me a possible diagnosis and ballpark cost if confirmed & stated they would look at it that day. After being towed there and meeting with Don we left after explaining they would be able to look at it but not fix it, he called and he confirmed the problem and gave a quote. I asked if he could do better and he went and got a very fair and competitive price compared to my own mechanic..from a dealer(checked after). When a part did not come in and would take another day he offered a free rental which we did not take him up on but was nice not having to complain to get offered. I arranged for a shuttle to pick up my wife the next day and was on time and courteous. Don was very professional and helpful and really felt he tried to soften the blow of an unplanned car expense. thanks

Danian Guo is a very great sales, he did everything that he should or he can for me. Even though I bought an used car, he mades me like buying a brand new vehicle such as I get everything I should have and my x5 looks like a brand new one.
He works so fast and professionally and always answered my questions ASAP even though he off-duty.
Thanks to Maranello BMW, you guys give me a very great sales.

We bought 2 BMW X5's from Maurizio and we couldn't have asked for better service and attention to detail. Highly recommend Maurizio.

A1 service quick and friendly. All costs were explained and approval requested prior to repair.

Quick and speedy service. Came in for a recall and they provided a shuttle to and back from my workplace. Very professional. Would highly recommend

We recently walked in to Maranello BMW without an appointment.
Calvin immediately took care of us: walking us through our options and setting up a test drive in short order.
We found him to be pleasant, knowledgeable and intuitive for us.
We would not hesitate to recommend Calvin and Maranello BMW to friends and family.

The sales staff is excellent. Very professional. The service is excellent, probably the best service in Toronto.

In 2014 i leased 328d xdrive from this dealership. The car had nothing but problems from day one which caused me to bring the car in for warranty work over 5 times, and another 4 times for service maintenance. I understand we are not rating the car (which is another story in itself) but due to these issue's I've had 9 experiences with this dealership and can truly tell you the way they service their clients is a joke.

Service advisers: I've never seen the same face twice. After speaking to staff it was apparent Maranellow advisers don't stick around for very long. They either quit because they are fed up or they are incompetent.

The high turn around rate doesn't surprise me, as i can generally see that the service advisers are frustrated themselves as most times their hands are tied. It's evident to me this spawns from the top and trickles down to everyone else.

Warranty work:

Whether it was a broken horn, randomly depleted batteries, emissions sensors etc... Out of the 5 times I've had to bring in my car for warranty work. (remember this was a brand new car) NEVER was a single bmw loaner available for me... But hey, the service advisers did what they are told to do... offer me a Camry with a $20 service admin free. Again, it's not the advisers fault, they are taking orders from up top.

The management at that dealerships appreciates customers making bmw car payments every month and when a new car (which they sold me) breaks ...i'll be happy driving around a much cheaper car, while continuing to make the high monthly payments on their lemon sittin gin the shop. Oh, and i should cover administrative fee's as well.

Customer service follow up:

I'd always get a call asking me how service went, and was always pushed to rate them 10/10 incase BMW Canada sends out a survey or contacts me. I even had calls urging me to rate them 10/10 prior to receiving my car. It seemed that whoever was behind the phone was told i had received my, and needed a follow up.

I could continue to go on with the problem's I've faced with this dealership over the last few years but i wouldn't take anyone's 5/5 reviews seriously.

Again the staff are great, but it's the way the whole dealership is managed that really irks me the wrong way. No adviser/rep/mechanic on earth can't make things flow smoothly if the foundation they are working on isn't set up to run smooth.

After this lease i'm hanging up my coat and heading to MB. I'd rather pay for service and avoid all the run around I've had with this dealership.

This review suppose to be 0 star. Came in for service, mechanic in the shop forgot to tight the fasteners after they finish the job in engine bay, I was so pissed for this type of careless behaviour. Called in when I was really mad but Kim was so professional and helpful, he got the fasteners tight for me and said enough sorry. Next time when I go for service, I'll only ask for Kim to help me caz the rest of their team is just so bad, rude, careless and so on...

Special shoutouts to Terry V and Jeff L in the after sales department! Next BMW will be bought and serviced at Maranello

Terrible service! I took my lease x4 to fix the issue with the driver side door. The service advisor Lisa told me due to COVID they couldn t provide me the loan car. Anyway, I took a cab home. After 4 hours Lisa called me to notify the car needed to stay there until next day. The following day she called me again saying they had to keep the car for another day. That s the second day I didn t have my car to drive to work... I could not stay without car any longer, so I just came to the workshop to pick up my car. Seeing the car it was obvious the issue was still there and they didn t touch my car at all. They gave me a work order showing the part was changed, but I m sure they never replaced anything. Funny thing, when I came and said I want my car back, Lisa told me they could t give it since it s not safe to drive it. She said they should order additional part for the door, but her manager said there was nothing to order, just technician didn t have time to take a look at the car for past days!!!! That s exactly what he said without any over-exaggeration.

I just took the car without fixing the door and had my own mechanic fixed it for less than 10 min just by adjusting existing part. I got my proof that there was no need to buy the new part.

Looks like this service department is just trying to take advantage and rip off BMW warranty by keeping cars longer and charging the warranty extra money for nothing. I will not recommend this location.

Recently purchased my ride here with Leon Hu. Very down to earth and very detailed service. Extremely patient. Did my break-in service here again after hitting 2K with John Kim which he explained in detail of winter storage and car maintenance. Both experiences were smoothly handled by the professionals, very pleased with their service.

John Kim did excellent job for me when I brought my car to Maranello BMW.
I'm pleased with his service.

John Kim, even if I am out of town, has helped me throughout the process and kept me updated. Great service.

Great Customer Service from Laura in Parts ! and Thanks for your speedy delivery...

I had an excellent experience overall at Maranello BMW with a great sales experience with Jonathan Tam.

This is my second BMW product with Maranello Motors, the first being with sister dealership MINI Vaughan West. Jonathan advocates for his customers, is genuinely friendly, accommodating to my needs, and always responsive and frank whenever I had questions.

Relationships matter, and you definitely see and feel a huge trust factor when interacting with Jonathan, so thanks again Maranello for making car buying something to look forward to.

Amazing dealership. Stuck with BMW because the quality of service has been top notch. JP and Walter are hands down the best in the business. If you want a BMW, see these guys.

I had a wonderful experience at Maranello BMW. Ricky, the sales agent who helped me, was amazing. He was patient, took a lot of time to show me everything on the car and followed up with me a few days later to ensure all was well. I never felt rushed or pressured to purchase and Ricky gave me detailed responses to all my questions.

Jon Kim, at Maranello, has been my service adviser for a few years now. He has gone out of his way to help me on a number of occasions. I am always happy to see him because I know that I will be greeted with a big warm smile, a caring attitude and will be well taken care of! I highly recommend Maranello and Jon Kim!

I had an exceptional experience with Maranello BMW. It was a pleasure dealing with John Pavunkovic. He was very knowledgeable and helpful. He made this process an enjoyable one. Thank you again for everything. Highly recommend!

I've waited months before writing this review in hopes that the situation would be rectified and I could give more positive feedback but unfortunately that hasn't been the case.

I brought my car in for service due to the key intermittently working. In some cases I literally had to hold the key to the vehicle (2017 5 series) in order to unlock or lock the doors. The key had been replaced approx. a year earlier by another dealer and I was having the same issues.

After days of attempts they couldn't fix the issue and they asked me to pick the vehicle up. With the endless amount of resources BMW should have (engineers in Germany, etc) I refused. I wanted the vehicle fixed. Note: I'm in a loaner vehicle as well.
Maybe a day later I receive a call indicating the loaner vehicle I'm in has been sold (felt a little unbelievable, however who am I to debate this) so I have to bring the loaner back. I return the loaner and I've been told that my vehicle has been fixed. The service adviser gives my keys to a guy to have it washed and brought up. I can see my car from the desk and the guy is walking all over the lot trying to find my car (he cannot because the key isn't working...again). All paperwork states that the key is functional but yet I'm standing feet from my car and I can't lock or unlock my car. Once again, the service department is throwing their hands up and states they don't know what's wrong with it. After expressing my displeasure with the experience and walking to my car, one of the girls comes out and indicates she's going to get the vehicle booked back in and they're going to try some more troubleshooting. I'm away on business the following week so that'd allow them to have the car without having to put me in a loaner.

While I'm in Chicago, I receive a call saying they're ordering another key from Germany (it'll take 2-4 weeks to come in, but this should solve my problem). I pick up my car when I get back to the city and I've been using the key that picks and chooses when to work while I patiently wait for the new key to arrive.

6 weeks after I picked up the car, I call the dealer to get a status update on the key. I spoke to a female at first around noon, she couldn't pull up any information while I was on the phone and she asked if she could call me back. At 5pm I haven't received a call back so I make another call. The new individual puts me on hold a couple of times and finally comes back to state the it shows the key arrived (at some point) however they cannot locate it.

They have now ordered another key -- that's expected to arrive within a week (don't ask me how we went from 2-4 weeks to 1 week). But needless to say, my confidence level is at an all time low in regards to the service level at this dealership.

Probably the worst dealer service experience I ve ever had. Will most certainly never bring my car back there. From taking more than a month to diagnose and then not properly fix the issue to our service adviser not returning any calls, simply unacceptable.

Came in for service Brad and Adriana were fantastic, they remembered me from my last visit and went the extra mile. Brad remembered I'm a clean freak and made sure that my X5 came back in beautiful condition with a free car wash. 10/10

Go See John Pavunkovic!! John Pavunkovic has sold our family multiple vehicles. He is honest and trustworthy and has always been there for us. He is not only the ultimate delivery machine as mentioned, he is also a good guy. Everyone is always looking for a contact who they can reccommend and feel comfortable with when buying a car, especially a BMW. John Pavunkovic is that contact. Thanks John as always and look forward to buying more cars off you.

Robert the sales advisor was an amazing help and truly did an exceptional job on making the experience unforgettable! Definitely recommend Maranello BMW.

It is very nice place to go to. And I got my X5 with a very idealing price. Every thing is super cool since picking up the new car. Appreciate for every thing happened here.

Had a great experience anytime that I was there for my vehicle service

I had a tire swap. I can t say enough about Peter - great customer service and extremely professional, courteous and knowledge

Terrible service, rude manages and and place of highway rubbery, I never recommend this dealership. I heared their business is really down but we were one of the victom of this terrible place. I should not give them any star, in fact minus 5 star.

I was initially skeptical about going to the dealer because the high rates rumores. All that was before I meet Terry the service advisor. Awesome guy and professional at work. Arranged me arid as well as free detailing and a fair cost for repairs. Now I'm ok with the delearship repairs. This man should get a gold watch as next employee gift! Thank you Terry!))

I just had my vehicle first oil change. My expectations and experience was just fantastic from drive in to drive out. The service REP Robert was quick and well versed and I can see very experienced. He did a great job to tending to my needs with not only oil change but coffee and water while I waited. I am completely satisfied with today's service. Thanks Robert.

Buying a car at BMW Maranello was unforgettable and amazing. Recently purchased a used 328d with David. The service David gave me and family in indescribable, he was always on the phone no matter it was work or after work. David was always there throughout the whole purchase and when we had difficulties with insurance, he helped us out. I m really great full to Maranello and to David personally for making my purchase even better.
No doubt the best BMW dealership in Toronto!!!!

Very bad experience I have no idea why all or most of the BMW Dealers are so bad after sales. Took my car for its first service 4/6/15 the cold shoulder that i received was the worst ever feeling walking into a car dealer. I own three german cars and this to be the worst. Never ever buying a BMW again!! Cant wait for the lease to get over next year

I am BMW fanatic.I bought 2017 X6 from maranello BMW.My sales guy was Rick singh.Great guy and excellent experience buying bimmer.I have to say Maranello BMW has excellent collection of good looking BMW in the market.

the loaned car took 30 min before i could leave
i hope this could be faster next time
service was fine

Scheduled service was on time and everyone was courteous.

John Pavunkovic was amazing. He took the time to answer all our questions and gave us a great deal on a new bmw.

Car wash was broken...very poor and expensive service

WORST WARRANTY/ SERVICE EVER HAD TO DEAL WITH.

DO NOT BUY A CAR FROM THEM! BIGGEST CROOKS! THEY WILL TAKE YOUR MONEY AND NOT FOLLOW UP WITH THE WARRANTY OR SERVICE THEY PROMISE !

BUYERS BEWARE!

I recently purchased a used vehicle from Maranello BMW, and they made the entire process super easy. Complete transparency and responsiveness from the start. I dealt with David who was amazing and took the time to make sure I was comfortable with everything.

I would never go to this dealership again . dishonest, disqualified, rude and unprofessional.

I called to schedule an appointment and was scheduled in for the next day. 5 start rating for the phone operators professionalism, helpfulness and friendliness.
When I arrived at Marnello BMW I was greeted by Gina who was awesome, courteous, professional and helpful. 5 start rating to Gina. Didn't take them long to service the car so also 5 star rating for the tech. although I didn't see him or her (I appreciate the unseen hero's as well). Would've been nice if they had coffee, tea or water for customers while they wait for service or I might've just not seen it. Overall my experience at Marnello was great so overall 5 star rating.

I bought my BMW X3 from this dealership and we worked with Anthony who wonderful! I had gone and actually purchased (and then returned) two other BMW X3's from other dealerships that failed in customer service and gave empty promises. After feeling so defeated I gave it one last try (3rd times a charm) with Maranello and I am so happy I did. Anthony was very professional and kept us up to date on the status of our car/purchase. I would highly recommend this dealership and Anthony. Thank you!!!

POOR Customer Service, did not let me know if my car was serviced or not or when i can pick up my car. Dropped my car off on Friday 8am(scheduled time slot) , service team said they done by noon and either call or text me once completed. No response from them all day, left them voicemails on Friday and all through Saturday, no return. Finally had to call sales team to see if they can put in through to service team for an update. Sales team said they cant help. Had to take a cab to work on Monday due to their lack sincerity towards work and customer. Had another bitter experience when i purchased my new car from them. Never going back to this dealership, please look elsewhere if you are looking for quality service and gratitude towards customers.

So overpriced went for 4 years ... now I go somewhere else

Fast, and reliable. Friendly service members who effectively gave all options to me as a customer so that i could make the best decision for me and my car. I commute to this BMW location instead of the dealership in my town because of their trustworthiness and care with my visits.

I took my car in at Maranello BMW today for service and was very impress with the service rendered. John Kim my advisor was very pleasant, knowledgeable and efficient. I would recommend anyone to visit him for your service job.

Alex

John Pavunkovic was instrumental in handling overall purchase process smoothly. I forgot to collect the owner's manual and he even personally delivered that to my home. I would highly recommend John and Maranello..

Just bought my first car, a BMW X3 from Maranello BMW. It was a very smooth experience, especially with everything going on. John Pavunkovic was extremely kind and honest. He made this process a pleasurable one. Thank you again for everything. Definitely recommended!

I had a phenomenal experience at this location. Amir Shirazi was extremely professional and courteous. He didn't play any games like some other sales associates usually do. He got me the most competitive prices and helped me through the whole process of leasing my car. After visiting multiple dealerships and having terrible experiences, I've found my go to dealership AND sales associate. If you want to be taken care of, Amir Shirazi is the man for the job. Can't wait to be back when my lease is up.

Courteous and knowledge are a few words to describe Jon Tam. We recently took possession of our 2019 X5 and we couldn't be happier with the experience. If you're in the market for a new BMW go to Maranello and ask for Jon Tam. I promise you wont be disappointed.

I've been dealing with Maranello for over 16 years. Consistently receive excellent service. My latest visit was no exception. My service advisor, Lisa Lum-York is very personable and goes out of her way to ensure she delivers a superior level of service. Want to also mention Andre Biafore... Always ready to offer his full support. It's a pleasure leasing my vehicles and having them serviced at Maranello BMW.

I recently purchased a new to me BMW at Maranello and can t speak highly enough of everyone there who walked me through the process. Everyone was exceedingly friendly, knowledgeable and professional from the moment I walked through the door to when I went to pick up my new car. It was a great experience all around and thoroughly met my expectations. I had been to a few other dealerships prior to Maranello and had been less than impressed. I have, and will continue to recommend Maranello to anyone looking for a new vehicle.

Just picked up my new car. I purchased with Cristina and she was an absolute pleasure to deal with start to finish. Rosemary the business manager also took care of all the financial details perfectly. I am very impressed with the team at BMW Maranello and would highly recommend them to anyone in the market for a BMW.

Amazing dealership with great customer service and a special thank you to my amazing salesman Amir!!

Had very bad experience , They wasted lot of my time . I had signed the final contract with them on Nov 09 2017 , everything was approved , vehicle was finalised , done all the formalities and today when they called me for change of interior colour. Day before said come tomorrow to see the colour of interior, then make excuse that they forgot to bring the vehicle to dealership.Then ask to go to storage lot to see even though after all this hassle I agreed with that then they came up with another excuse so that they could forced me to say no to the deal, when asked them that everything was given to them then come up with other excuse and asked me if I want my deposit back. Without any explanation they returned my deposit .

While my initial experience buying a new BMW at Maranello wasn't as good, the Service experience with them was exceptional. Peter in the service department kept me updated on a regular base and I had no difficulty getting a loaner vehicle for the duration of my vehicle's repair.
Thanks Peter!!

Certification is done properly and efficiently. Detailed properly and delivery went well! Great dealership!

I just got a new X5 and Calvin was my sales associate. From day 1 (back in January when I first came into the dealership and met him) Calvin has been very professional, knowledgeable, attentive and responsive. Even throughout the Covid-19 shut down he was keeping me informed about the delivery of my car and making sure everything was in order; he did this on his own accord--I didn't have to ask. Calvin was a pleasure to deal with and I would highly recommend him to anyone looking to purchase a new car.

Awesome Experience, highly recommended! Just purchased 2018 Honda Odyssey from Leo Di Caro. He provided outstanding service, very respectful, polite and no pressure. He listens and resolves my vehicle concerns, going that extra mile to satisfy and ease with the purchase. Leo it was a pleasure working with you, keep it up. Thanks Elizabeth for assisting in communication even in your day off great customer service. Will definitely check Maranello BMW website first on my next vehicle purchase.