Maranello BMW Reviews

Had a really good experience buying the car.Staff is friendly and courteous. They really want to earn your business and they put effort to it.

Called Maranello to find out about a tune up on my 2008 335i.
Was transferred to Terry in Service...he said to come by the dealership and he will check it out on the key FOB what needs to be done - NO CHARGE. When I got there, Terry was great help right away and told me what I needed and what I don't and what is optional and can wait.
He was a great help!!
Will definitely be scheduling an appointment to take it in for a minor tune up.
Thanks Terry!

They gave us a good deal on the vehicle but misrepresented on on explaining the warranty. They mentioned we would get any stone chips, scratches, door dings fixed within 1 year of purchasing the vehicle. What they didn't explain was it was only up to $2000.. so we spent $1000 for a warranty that allows only up to $1000 of work .. they quoted $4700 to repaint/fix door dings/ etc.. which means Id be paying a total of $3700 for this.. whats the point? Pay $1000 to save $1000... they probably jacked up the price of the estimate so we're at a loss and they make their money back.. DO NOT BUY THE ADDITIONAL WARRANTIES .. Thx Maranello for NOT disclosing it only covers another $1000 of repairs. USELESS.

Got a test drive email offer from BMW so I decided to book an appointment here. Test drove the 2017 X3 which has a pretty reasonable base price. Never drove a BMW before but I can understand why people call them the ultimate driving machine. I also appreciated how Oskar (sales rep) acted more of a fellow car enthusiast instead of a pressuring sales man. I did tell Oskar before the test drive that I wouldn't be buying a new vehicle for at least about a year. He responded that's fine and assured that he'll still be there to answer any questions moving forward. He helped me with a quote as well and with some features added, the price did jump high pretty fast. However, Oskar mentioned that it includes 4 years of worry free maintenance and very good warranty. Although we never considered a BMW before due to financial and maintenance concerns, this pleasant dealership experience won't be forgotten if we do end up choosing to go for a BMW in the future.

I'm usually not a big fan of dealerships and car sales people.

However JP at Marenello BMW is a gem. He knows his stuff, was able to answer literally every question we had about the cars we were shopping, and he never pressured us or made us feel uncomfortable during the process of buying our new X3. In fact, he suggested we wait a bit to get a 2019 model outfitted exactly the way we wanted it.

Price negotiations were honest and fair. No back and forth between 'managers' - just a genuine discussion and negotiation where I felt we both 'won'.

Delivery was superb. Everything was ready on time and JP went through every facet of the vehicle. The car was programmed for delivery and JP also added a few extra bonuses to make the entire process feel special.

Highest rating! Buy your BMW from JP!

Each time I come here I got impressed by their customer service. Today Mr. John Kim took care of my case (just oil change a regular maintenance) and he was professional, corteous and excellent. Keep up the good work guys :)

After ultimate and sheer (pun intended) disappointment from Town and Country (a.k.a Clown and Rusty) I scheduled my next service appointment at BMW Maranello. They have exceeded my expectations everytime. I have been there for service 3 times so far and everytime they seem to impress me more. The whole team is always pleasant to deal with and quite helpful. I feel like my car and I lucked out when they picked Don Chen to be my Service Advisor. He literally goes above and beyond to provide a level of service that I have never experienced anywhere. He answers all my questions, keeps me up to date and even makes sincere recommendations. I have nothing but respect and praise for Don.

Dave Sy and the entire pre-owned team at Maranello BMW were fantastic! I wanted to surprise my wife with a new car for our upcoming anniversary and Dave helped make sure everything went off without a hitch!

If you are looking for a pre-owned BMW, make sure you stop in at Maranello, they will take good care of you and your family.

I visited there for my car service and oil change two days ago .Gina was amazing , she is very polite and smiles person. I had very good experience thanks a lot .But one thing, I didn't get my balloon :) she know why. thanks Gina.

Friendly and Knowledgeable staff make Maranello BMW a pleasure to deal with.

Worst bmw in town . Rude people . Never suggest it to any one . All they care is to sale but service is awful

Great service and Peter was very friendly. Got all my problems fixed and was very helpful. Thoroughly recommend.

Bought a new M240i from Jonathan Tam a little while ago, and the experience was nothing short of top notch.

From getting the car in from a different dealership for the test drive, to the negotiating process, to signing the deal, I always felt like I was in good hands.

He even came and picked me up from Mazda after returning my old car and drove me straight to BMW to pick up the new one.

You cant go wrong with Jon. Honest, straight forward, always smiling and in a good mood.

Go to this dealership, ask for Jon, and you will be in good hands.

Amazing service!!! Amazing team!! Thanks Giuliano !!

Opened when many chose not to work with their clients, everything went smooth and on time....

I always go to this place whenever I need auto service. Is a good to have a safe of mind when you know your car is in a good hand. These guys know their stuff since they are official bmw supplier. A little bit expensive but they use genuine oem parts as opposed to 3rd party. Oil change and other stuff here is a little bit expensive but I trust these guys. Definitely recommend this place if want your service done.

Slow service at the parts desk and about 5-7 people around me had no masks on. Staff included. Even my 2yr old had a mask on and a grown man can't put one on?

5 stars for service adviser John Kim. Very polite guy.

I did my lease transfer at this dealership with Vivian Yang. During the transfer, I was supposed to be given documents to sign to transfer over my Tire+Rim insurance. However, I was never given these documents to sign.

Since then, I recently had a nail in my tires and had to get them replaced. After they got replaced, I called the insurance company to make a claim and they said that they won t cover anything because they said they never received my transfer documents. They required to receive these documents within 30 days of my lease.

I then called Maranello BMW and explained the situation. They asked me if I had signed those transfer documents at the time of the lease transfer. I told them that I was never handed those documents to sign during the lease transfer. They then said there is nothing they can do about it.

So now due to their negligence, my tire + rim insurance is voided for the duration of my lease. And the tire repair was not covered at all either. Horrible overall experience...Very disappointing from BMW.

Highly recommend working with Amir Shirazi at Maranello BMW. He is not just a salesman, but acts as a trusted adviser helping to find the right car for you with all the appropriate features. He definitely went above and beyond the call of duty to make it a pleasant experience.

John Pavunkovic is an honest sales person as desribed and got the car ready in 1 day for us even coming in on his day off. If you are looking for a BMW, look no further. Go see John at Maranello BMW.

Peter from the service department at Maranello was awesome! My car was having an annoying issue and I was worried of the amount it would cost to repair. He did all he could to ensure that he could give me the best possible service at the lowest rate. In the end he spoke to his team and I did not have to pay any fees as it was a simple fix to a big problem. Thank you Peter and I will be returning again.

Recently had some work done on my vehicle and would like to thank Don Chen for looking after everything. Because of Don I am giving Maranello BMW 5 stars! Thanks.

Overcharged for regular maintenance. Did not even clean the exterior or interior of the vehicle. Tried to nail me for rental car damage from discount rental company they use. Cameras were never checked and I wasn't even able to see the rental cars damage I supposedly left.

Giuliano and Andre are fantastic!

Always take care of me and my daughter when our cars are in.

This was my first time at this dealership. I was thoroughly impressed with the professionalism and customer service I received from Jon Tam. He went out of his way to ensure that my first experience with the 'Service' team was a great one. Thank you for going above and beyond.

I dropped off my car to have the recall on the PCV valve heater done. 10 mins after I picked up my car it stalled at an intersection and the steering wheel locked up. The tension belt came off and needed to be replaced. I immediately called BMW Maranello and told them what happened. They said I needed to bring the car in to have a look at but they are not responsible because the belt could come off anytime. I said that it won t start and I m not paying to have it towed only for you to say that there s a reasonable doubt it wasn t their fault.

Because with cars it is rarely ever 100% conclusive they can pass the buck and this is what was done here.

Beyond disappointed in what occurred right after I got my car back and the true lack of empathy and recognition of the damage done to my car

Very good experience, Robert Obront is very good and provides excellent customer care

I ordered a thing , before I came to pick up the order I called customer service they said that it is ready to pick up but when I arrived there they said that it isn t here I spent a lot of time to go there I was terrible day, customer service doesn t know what is going between each other

Very good service. Don Chen customer service skills are excellent and takes very good care of you.

Kate Latis is absolutely AMAZING! She made the entire process so easy and she was so patient with us trying to find my perfect vehicle! If you re going to buy a BMW ask for Kate!!

I had a great experience purchasing my first BMW through this dealership the other week. Ricky Teeuwen was very knowledgeable and helpful. After taking the car from the lot I had issues with the connected drive but Ricky was there to help resolve those issues.

Fantastic service experience here!! My service advisor Terry Volanis did everything best for me !!He is so friendly and saved me a lot of money and time !! I am really appreciate.

Just picked up 2016 BMW X5 and have to say the service I received was second to none. Jason D. was excellent at explaining the details and keeping us up to date with the vehicles status. He is definitely someone I would trust referring family and friends to."

We bought 2 cars from Maranello BMW so far, and we had always taken care by David Sy.
He is very friendly and provided us an exceptional services.
It s always been a great experience dealing with David Sy in Maranello BMW.

Very professional sales staff and when picking up the car. Will I recommend Maranello to my friends ? absolutely !!!

Go out of way to come here because the people are so nice. There are three closer dealerships but we get our servicing from Maranello.

Excellent service. I am very satisfied.

However, I am very surprised at the concerns expressed by the auto mechanic relative to the oil change. To be specific, this car has only be served by one dealer. As such, why should there be a problem with the oil plug???

I went in there to get one part, but there was a customer in front of me. The guy at the counter waits for her to get some answers on the phone regarding the part. So I have to wait 40 minutes in line for this lady to get info??? Why can t he take the next customer while she s on hold and talking on the phone. You need to book a whole work shift for BMW.

My 5 series required an annual oil change. The service receptionist was friendly and accommodating! When I went in at 7:30am to drop off the car, I was greeted by Robert. He looked after me and even looked into a problem I was having with one of the brakes which ended up being covered under warranty and serviced that same day. They provided me with a shuttle to work, picked me back up and to top it all off, they washed my car mats for me. This took place within a few hours and I had my car back. I will go back to this dealership once again for future service.

Poor Service! Booked a service appointment for motor oil change two weeks in advance to have first appointment in the morning, wait for the car to be serviced and leave as early as possible.
Arrived for appointment ahead of time, waited for over 2 hours and a half instead of 40 min typical for the oil change. Did not receive any reasonable explanation why it took so long, but noticed that another customers that arrived much later then me for service left much early then me. I guess my car was pushed to the end of the service queue in favour to the other customers. Such a disrespect of my time! Very disappointed!

Recently we purchased our BMW X3 from this dealership and I was really impressed by the service provided by Rome Omari. He is always reply to my messages even after a month of my purchase.

He is very professional.I would recommend anyone who are looking for a BMW car to Rome and Maranello dealership.

I live in Ajax and still we purchased car from Maranello BMW(Vaughan)

I bought my 428xi convertible here when they came out in 2014. It is the best car I have ever owned! On top of the car, the service has been second to none. When I walk in to the dealer, my service advisor, Don Chen makes me feel like family! He always takes great care with me, and everyone else I see him dealing with. I don't plan to buy anywhere else next time.

I always receive excellent service at Maranello BMW.

Thank you Jonathan Tam for letting me test drive the M235 cabriolet, such an amazing car. If you're looking for a BMW, ask for John Tam, he knows all the cars specs inside and out and will suggest the best options that are most suitable to your individual needs.

Had a great experience. They took care of my car in a timely manner. Staff were great!

Good service, very patience and shows all options, I think after the sale, there is a sense of good bye, we don't need to reply to you as quickly as before.

This service department is an absolute disgust to the BMW brand name. My wife had purchased the vehicle from here last year and I must say that she was treated absolutely amazing by the sales department. I brought her car for service the very first time last month and was truly dissapointed with the service I received , especially from the service manager after talking to him over the phone regarding an issure in where he spoke very disrespectfully. It is always a much more easier and enjoyable experience when I service my other vehicle which is a Toyota.

I have had my BMW X1 for two months now and absolutely love it. What stands out the most about my first experience with a BMW was dealing with John Pavunkovi for its purchase. This was the first time I purchased a vehicle and didn t feel exhausted after leaving the dealership. I started my BMW search at a dealership closer to home, but I could tell I was going to have to play the game of cat and mouse where eventually you get to some reasonable price. In this day and age when you can easily get dealership cost of vehicles, I don t know why dealerships still try this. I decided to contact Maranello and spoke to John. John gave his best price right away and then it was just my decision if I wanted the vehicle or not. All of this was done remotely. When I went to pick up the vehicle John had everything organized and ready to go. John took the time to explain the features of the X1 and has responded to any questions I have had about it. I would recommend John and Maranello no questions asked for anyone interested in purchasing a BMW.

We received a recall notice which tells for BMW X3d there is possibility to overheated and catch fire if coolant leak to engine. The recall ask to have service to change a part, The X3d we have does have two times gave warning of no coolant. After we bring the recall notice to BMW, the service staff just did a check gave us a paper show' no action needed". For my understanding, a recall is something has to be done. It is not a choice. We contacted them again they confirmed us no problem. Now we are nervously driving the car.

Quality BMW location, after sales/maintenance service is excellent.

Not very accommodating with used car purchasing and selling, especially when turning in a used BMW for a new one, even after multiple purchases.

Had to go to another BMW dealership to accommodate my transaction.

First visit- driving out with new car
10 km later engine oil sensor not working

3rd visit - they forgot to pull my tires from storage delayed whole day

5th visit- refuse to do complimentary oil change (part of bmw warranty)

I am done with this place. Any suggestions out there for tire storage?

If you need service ask for Lisa! She s so friendly, attentive and thorough. She always gets your work done as quick as possible and will make sure you have transportation if you need it while your car is in the shop.

I recently picked up my new X1. Rick helped me throughout the whole process and got me a fantastic deal on my lease. He was so helpful and made sure I was very happy with my vehicle. Thank you for such an amazing purchasing experience.

Unprofessional, unfriendly and unhappy service staff. This was my 2nd disappointing experience with Maranello BMW. I hope they will improve their phone manner and service department. 2 stars only for sales department ataff for being always professional and friendly. .

Worst Customer Service Experience of my Life!
I scheduled an appointed to check out a new 2 series BMW. I arrived 10 minutes before my scheduled appointment, just to be punctual. Once I got there I was informed Jonathan was with another client at the moment but to give him a few minutes, which is understandable. After looking around the showroom and sitting in the lounge for over 25 minutes, Jonathan, very flustered and rushed comes out to introduce himself and told me he was running behind because his prior appointment came in super late to their scheduled appointment. He told me to give him a few minutes but that someone would be over and bring the car around so I could go for a test drive in the meantime. (Fine), another 20 minutes go by and not one person working there came over or even acknowledged my parents and I. After an hour of waiting from the time I was scheduled to come in and being treated like an insignificant, we decided to leave. As I was walking out, we bumped into Jonathan and told him we couldn't wait any longer as we had other engagements to attend. He simply said "Okay, Im sorry, we "appreciate" you" and let us walk out. He didn't not show any interest whatsoever in rescheduling or any signs of genuinely caring about having wasted our time. Like I said, worst experience ever and I more than anything, was very disappointment as I was sincerely interested in purchasing a vehicle. I am so turned off and would not recommend this dealer to anyone based on my experience. However, things must happen for a reason because I just purchased a brand new Benz and I'm totally in love it and happy things worked out the way they did.

I have been working with JP for the last few days to purchase a 2019 540. I must say his product knowledge is second to none. He is a pleasure to work with. I will recommend him to all my friends and colleagues. Thx JP

Guys BMW Maranello is a place to go. Peter at service is a cool guy! Thanks Peter

Nothing to complain about. Friendly and fast service.

I had a great experience with Maranello BMA dealer Erica. She is very nice and helpful. I came to here because two of my friends introduce this dealer to me. one of the shortage is they lost one car key, but they promised they will contact me and give me.

The service department at this place is a joke. First time here as I typically go to Pfaff. The floors are disgusting and I almost slipped in the drive through and decided to leave after having to wait 30+ minutes as I had to go to work.

Picked up my BMW x4 M40i yesterday and could not be happier. Had an excellent experience with my purchase, my Salesman Jonathan is very knowledgeable on all the BMW models and quickly responded to all my questions and concerns.

I have purchased many cars from different manufacturers and dealerships over the years and never returned to same dealership after my lease was over due to lack of customer service from the salesmen at these dealerships. But that is not what my experience was with Jonathan, he went above and beyond what I would expect and provided excellent customer service. He made shopping for a luxury vehicle fun and exciting. I will definitely be going back to him for my next vehicle.

Looking for BMW I would highly recommend that you reach out to Jonathan.

All of the staff at Maranello BMW were amazing, especially JP. I had a difficult time making my decision. JP didn't stop until he found the configuration I wanted. JP made the entire process an enjoyable one, from the initial research to delivery.

loved the experience, especially with Covid happening they where very helpful. All contact was via phone, and spoke 1on1 with service desk. Thank you

I usually don't write reviews, but for this case I will.

This is not a review of BMW X1 which we took here for lease but about our excellent buying experience with Cristina Fetescu.

Everything was right, starting from the moment we went to Maranello and Cristina met us at the door and ending with driving home on our new BMW X1. We started to find replacement for our SUV which ended of lease this summer and one of first place we visited was Maranello.
We compared few models, took a drive test of X1 2.8i with Cristina, and then had an estimate including trade-in our lease-ending SUV.
We got few excellent advises from Cristina about this model and optional packages selection. All prices were absolutely transparent so we could trace all numbers up to the final lease amount.

This purchase was not emotional, we honestly said to Cristina that we were at the beginning of shop around process and we were going to visit few more places.
After two weeks with many drive tests and estimates (some of them were literally on napkin ) we came back to Maranello and negotiated our deal.
At that moment trade-in value was already negotiated via Cristina's multiple follow up calls and all numbers were ready to sign.
We signed the agreement, paid an initial deposit and started to wait for the delivery day of new car.
The paperwork process at the delivery date was quite short, Cristina prepared all documents very accurately.

Overall it was our excellent shopping experience with Maranello BMW provided by Cristina Fetescu.

Regards, Nikolai

A great thank you to John Kim for helping me with my service appointment. He was very helpful and always kept me up to date with the status of my car which I was very please with. We need more like him in the service department.

The team did an excellent job getting my car in and repaired quickly, keeping me informed along the way.
Andre was great to deal with

Had an appointment to see a vehicle. I arrive to be told that the vehicle I was there to see had sold an hour before I got there. The salesman did not call me to let me know, but instead tried to sell me on other vehicles. I won't be buying from this dealership.

My service at Maranello BMW was top notch.
The service advisor named Don Chen is one of the most knowledgeable,professional,courteous and reliable person there.
I am always pleased when I bring in my vehicle to have work done.

EXCELLENT CUSTOMER SERVICE!!!

I had the pleasure to work with Calvin Tran for my 440. He was extremely, patient, helpful, and professional. He diligently worked with me to offer me the best deal. I had a great experience working with Maranello, they have earned my business, can't wait to come back for my future car purchases. I regret not visiting Maranello sooner, go here for the best price first.

Excellent service ! Lots of care taken to ensure the best customer satisfactiin.

Highly recommended. very friendly and professional staff. Especially John

Very satisfied with the services provided by the dealership, especially John Pavunkovic.

Everything went well and everyone was very nice. I would ve given 5 stars if they were able to fix one issue I was having. Unfortunately, they couldn t replicate the issue so I ll have to go back one day to show them what the problem is.

Friendly and professional staff. I bought a used 2 series from here and was treated as if I was purchasing a new car.

The car was cleaned and they walked me through all the functions upon pick up. They also put on summer tires and let me keep the winter rubber at no cost. They also gave me a goodie bag with some neat things. They really understood what I was all about and highlighted why the vehicle I chose would satisfy my needs.

The downside was dealing with a warranty claim a couple months after purchasing the car. When I picked the car up, the individual on boarding me and myself noticed that the navigation system was not responding. I was told to drive the car for a couple days to see if it was just a glitch. It wasn't. When I returned to have the car diagnosed and fixed under warranty, I had to deal with some push back and had to go back and forth with the service representative. Although they were always nice and professional, it was just annoying that I had to be aggressive to get the job done.

For example, once the claim was approved and the new navigation hardware installed (after almost a week because the part needed to be shipped from Germany), I got a call saying that the old maps wouldn't work and that they would need to upgrade the maps software so that my navigation system works. I was like okay so upgrade it. They said, well, they would have to charge me for that (and it was not cheap). I pushed back and it was all eventually fixed under warranty. I would have appreciated a more smooth process where the customer came first and didnt have to adjudicate the repair job. I appreciate that all the folks helping were just doing their job but it was fusterating nonetheless.

I would go back to this dealership but make sure that everything works out of the box (especially for a used car).

I just picked up my car from Maranello BMW and was very happy with my service! Was in excellent hands with my Service Coordinator John Kim, definitely happy with the quick and spotless service!!! Thanks again John Kim!!!!

Very large selection of BMWs + more. High quality inventory. Staff is amazing and can help you find the right vehicle.

This is my 2nd review about Maranello (see below for original post from last year). Again, I'm compelled to let everyone know attentive and understanding this dealership is, and truly made me feel like more than just a customer. Dealing with Andre (again) and his service team, made me feel like part of the family. I was in and out in less than 20 min and have my X3 back in less than 24hrs. While I waited for the repair, they had no issue giving me a loaner car so I can continue with my day. Andre made the entire process stress-free and that's why I keep coming back.

(previous post from Oct 2017) I had the pleasure of dealing with Maranello BMW today and specifically Andre Baifore the assistant service manager. All I can say is his professionalism and willing to walk me through the details, made this process very easy for me. I will be 100% referring my friends and family. Thank you Maranello and especially Andre!

I m totally dissatisfied with the service from this dealership. I went to get air filters, and a cracked driver seat cover replaced. They took a picture of the cracks and said that they will let me know if BMW approves the repair. I waited but never received any call or message from anyone at the dealership. After 3 weeks of waiting I called to find out what was going on. The said that they will call me back later in the day to let me know if the part had arrived. Another 4 weeks has passed and no call or message from anyone at this car dealership.
They said there was a nail in one of my tires. I took my car to a tire shop and was told that there was no nail in the tire. I ve been driving with no tire pressure loss in any of my tires.
After 3 visits to this car dealership the work has not been done.
If I could give then zero stars I would, unfortunately one star is the minimum.

Leased a BMW 320 from this dealership, they were fast with the paperworks and I got my vehicle in a week of coming to this location. Jason D was really helpful and got everything organized for me and I drove out with the car without any hassles or problems. They gave me plenty of updates during the process and followed up with me after getting the car to make sure everything was alright. Everyone there was very friendly and welcoming and the process from selecting a car, test driving and signing it was a very pleasurable experience. Best of all, the deal they got for me was incredible! I would definitely return at the end of the lease for another BMW at Maranello

Purchased a couple cars here over the last 5 years. Good people

Amazing service and best deals on the most sexiest cars you can drive!

I have been a regular at Maranello for a while now for my service needs. I should say, I am a fussy customer. Michael, Andre and their team are fantastic and have been super helpful accommodating and friendly. The technical team is very good too. This level of service makes it a no brainer to buy another BMW. Keep it up guys

Recommended BMW dealer specially MR.David, so friendly , hopefully to buy second bmw from same branch keep good service up