Needed a prescription for an obvious ailment, family physician was out of office until Monday. Using this service was well worth the cost as I did not need the ER, and there are very limited after-hours clinics within my community.
Fast and convenient Dr. Glenn Kraushar is very knowledgeable
Uou charge me on my credit card and the doctor cancel because o need to see a doctor for my symptome !!! Lool like a big arnac
Horrible. You connect on chat within minutes but takes 1 hour to see a Dr. I felt like it was robot asking the question and 5 minutes between each text. What a scam. Clearly a ploy for marketing.
Have only needed to use it once in the 7 months my company is paying for it, but the doctor we connected with (under 3 minutes, so less time than going to a walk in clinic) was courteous and gave us the reassurance we were looking for to do what we were going to do already.
I had a consult today with a Nurse Practitioner. When I questioned her about her diagnosis and asked for the contact information of the Medical Director, she ended the chat without answering my question. I then spent over 2 hours chatting with their customer service. They refused to provide me with the name and contact information of the Medical Director. Furthermore, they breached my privacy by telling me to submit the medical question that I was not allowed to ask through their support staff. Their support staff gave me their support email address which everyone has access to to ask a Medical Director review my case. During that 2 hour chat I received several conflicting information. They still refuse to provide me with the name and contact information of their Medical Director. Their is no transparency and my privacy was breached. In addition, their website does not mention that you may be seen by a Nurse Practitioner for the same fee as a doctor. The app has a button "see a doctor". But, you may be seen by a Nurse Practitioner. Had I waited 2 hours in a walk-in clinic, I would have seen a doctor and not a Nurse Preactitioner for free.
Excellent service, took very little effort to sign up. Contacting a Doctor was effortless with quick results.Thanks
Very good service provider. Got instantly connected to a great doctor while traveling abroad. The doctor listened well and was able to give me a very good feedback on my concern. Very helpful. Thank you.
Had a very positive experience using Maple, and would recommend Maple for those instances when it's not practical to see your family doctor - and the situation is conducive to remote consultations. Dr. Chatur was very understanding and helpful - and his consultation will pay for itself in better health I'm sure. Also I have to also give a shout-out to the support staff who replied very quickly and facilitated successful use of the system. Thank you to all involved!
Quick easy and very professional. I will be using the service again.
It was my first time using Maple & it was easy to navigate. The doctor joined my within minutes & a few minutes later a had a prescription to accept & send to my pharmacy ! Excellent service & saved me so much time. Thank you very much !!
It was great to consult with a doctor prior to going to the ER, but his notes never reached the hospital so it was pointless. I ended up having to wait 3-4 hours until I got any care, even though I was told that I would not have to wait as long because I was a virtual patient.
It was my first time using an online doctors consultation service and I found it to be great!! I will definitely be using this service from now on. It almost eliminates all of the waiting I need to do when I see a doctor in person.
This app works extremely well. I was connected to an awesome Doctor who helped me within minutes. A big shout out to pharmacist Madeline Park, who went beyond the call of duty to help me install the app.
As a first time user I was quite impressed us how everything went. I was able to get what I needed, I called the pharmacy to confirm pick up time.. if I m ever in need of this service again, I would not hesitate to use them.
Thank you fir being there for me..
I teach ESL online and needed a doctor's note for my company and this was perfect. Efficient and easy.
App was easy to use and a doctor called me almost immediately. The doctor was friendly and took the time to answer my questions and explain everything to me.
I am a senior...they knew thus bymy DOB. I was prescribed a drug noticed by Ontario Health and I was forced to pay more once I was at the pharmacy.
NOT EVERYONE IS RICH...
Highly recommend - great technology and service; wish I'd known about it sooner!
Excellent service, quick and prescription ordered right away. Good service and easy to use
The experience was very good. The consult doctor guided well for the test process and we got the appointment as per our requirement. We were treated well at the appointment time and the whole process was smooth and was able to get the results on time as per direction.
Highly recommended.
Almost immediate appointment, great experience and service .
Fast and easy way to get access to a doctor and prescription without leaving your home.
I only waited between 6-10 minutes and the doctor was great. I needed more medication and supplied him with what I had which was helpful to him. He asked a few questions and then faxed the prescription to my pharmacy. I would definitely use this service again.
This is a great service, and takes pressure off in person clinics and long waiting times for appointments
Amazing and so fast! Beats waiting at a clinic, especially for prescription renewals. So thankful for their connection to military families through the CF1 card. Highly recommend!
At first I was skeptical because of the cost involve. I always get use in just giving the healthcard whenever I had to see a doctor, But Im glad I did coz Its the best Doctor appointment ever. Within half an hour a specialist doctor see me right away. I couldn t believe it. We are talking SPECIALIST doctor!! I would have been waiting for ages if I relied on my GP doctors referral. Consultation Is not ohip covered but who cares if were talking about saving life here. And yes Time matters for any health concern.
Dr Bhinder is very kind, good listener and addresses all my concern. And I will be getting all the test I needed soon
Quick , hassle free all done from my couch. Dr Walter's was excellent. Prescription faxed straight to pharmacy of choice. Cant see ever wasting a day off work again to attend a walk in clinic.
Very simple to use! Highly recommend! Visit through app within a few minutes and I had my prescription picked up from my local pharmacy within half an hour! LOVE, LOVE, LOVE!
After a bit of difficulty with website in scheduling, the appointment went well, doctor was courteous and appropriate treatment was given. Thank you.
Quick response 5-10 minuet, high quality service, very easy to recall all service history and documents.
I really don't enjoy going to the doctor and Maple made it very easy for me. It's very convenient
Fantastic experience. Within about an hour of requesting a consult I was meeting with a dermatologist. The Dr. was thorough, took full medical history and gave me options regarding treatment. I was able to send my prescription to my local pharmacy, fax a copy of the meeting to my family doctor and receive medical requisitions immediately. Was amazingly convenient and I wouldn't hesitate to use it again for something non-emergent.
An amazing and easy experience. Doctors were very helpful and easy to explain my issue. Definitely will continue to deal with these doctors.
This was a simple, easy way to refill an Rx. The doctor confirmed how and when I use the medication - I like that there were some checks and balances in place - confirmed by ID as well. I will definitely use it again.
Very unhelpful and unprofessional. First time my wife contacted they refused to help her with a common UTI infection and hung up on her. Second time she tried them they refused to help her with standard medicine for seizures. I am not giving them a third try. If they can't even help with basic things what is the point of using them?
Access to virtual medicine is so important, especially during a time when going to a hospital or walk-in is not ideal. Maple helps me lower my risk during a pandemic, access quality care from the comfort of my own home, and puts me at ease for all of my healthcare-related inquiries. My interactions with the Maple team and physicians have been nothing but pleasant. Truly a game-changer and the future of healthcare.
Great service. The fastest I've ever been able to see a doctor in Canada.
Fast and an quick. I love the doctor who took my appointment!
It was a simple process, much faster than the doctors waiting room and healthier. An easy and effective solution was achieved at once.
Wonderful and helpful and easy to use. I would highly recommend . Fast service.
It was easy to figure out. Conversed with a doctor, and was able to get a prescription filled, they also faxed it to the drug store, so it was filled quickly
First time using virtual doctor and this platform
Excellent experience from beginning to end
Quick sign up, user friendly, and quick and efficient call with doctor. I will definitely use this again instead of driving to appointment, waiting in waiting room and have two quick minutes with a doctor whether it s my own or at the clinic
Totally recommend this service
Spoke to a very polite and kind doctor after a decent wait, despite the growing number of people seeking medical support at this time. I would hope that a video call would be possible to add to the thorough assessment of patients. Very good service.
I am so impressed with the professionalism and how fast it was. Sometimes when you are so sick leaving your bed is the worst part!!! Amazing I am telling everyone I know and I will use again. This is the way our health care could benefit without unnecessary visits to our overwhelmed emergency department!!!!
Professional and quick response time. I was very impressed with the service.
Very fast, friendly and convenient service. Highly recommend
The doctor I was assigned while using this service for the first time was phenomenal! He was very thorough and helpful. I highly recommend using this service!
I teach ESL online and needed a doctor's note for my company and this was perfect. Efficient and easy.
The doctor was amazing. He performed a thorough consultation via video. I was prescribed medicine which helped so much. I waited less than 20 minutes for a Maple doctor, Dr. Chapman. He was just awesome. Thank you, Dr. Chapman
Incredibly easy to use. Didn't have to wait long for a consultation, recommendation and them prescription. Very happy.
Very quick response from the doctor. I had an appointment scheduled within a few hours! Would definitely recommend!
During these weird Covid times I really didn t want to take myself and my new 2 month old to the hospital to sit in an emergency room for hours just for thrush! I heard about this app, spoke to a doctor, and the next day picked up the prescriptions! I will definitely be using this again! For the common ailments, and those without a doctor, I HIGHLY RECOMMEND THIS APP!
Quick and easy. I was able to get immediate assistance at 5 am in the morning. Can t imagine having to go to ER or booking an appointment with my family doctor to get a prescription. I recommended Maple.
Super easy fast and efficient. I highly recommend this service
Dental Abscess on the long weekend. Where do you go for pain relief? Do you suffer for 3 days or perhaps go to the Hospital? I stumbled across the Maple virtual dentist and within a half an hour I had antibiotics in me. Unbelievable. What a relief!!! Prescription went straight to my pharmacy and was ready when I got there. I am telling everyone now....don t suffer get advice or help online. Wonderful service. Glad to see this day come.
I was very impressed with my recent experience with the Maple app and Dr. Justin Lau who was quick to respond and guided me through the process both patiently and with kindness. I would highly recommend this healthcare service to both family and colleagues! Thank you!
fast, easy and when you call to ask something they are clear and kind
Response in a timely manner. I was able to access a doctor in 20 minutes, as a POA, which was very helpful. The advice and prescriptions are working. I have been in touch with my parent's doctor who is comfortable with the treatment. A real savior on a Saturday when things were getting worse. I very much appreciate this opportunity offered by Shopper's.
Maple Health has been an incredible waste of both my time and money.
I paid $180 for an appointment with a dermatologist, Dr. Solomon. He was unable to properly fill out a requisition form for bloodwork. He also failed to inform me I was expected to fast for 8+ hours. Luckily I made an assumption and the bloodwork was done the next day, after fasting for 8.5 hours. It has been explained to Dr. Solomon more than once that the fasting was done, but he refuses to do anything until another blood test is completed. I understand that there are limits to everything, but what really irks me is the fact that with the amount of time this will take me I could have just gone to my GP. I would have had better results and I wouldn t have paid at all.
Best part? Maple will not issue a refund if you had the consultation. What is advertised as fast, efficient service is absolutely the opposite. I don t want your healthy wishes Maple, I want adequate service.
I had a bad experience with Maple a few weeks ago. I booked an appointment with a dietician at the recommendation of my family doctor, as I have been experiencing chronic pain and severe fatigue for years now and my doctor thought dietician services might help me. I booked with Simon Belanger of Superior Nutrition Consulting Services at 2pm on November 23rd. It cost $99 and should have been fully covered by insurance.
I woke up the morning on the 24th (my appointment was at 8pm that night) in severe chronic pain. I was barely able to stand up, let alone get out of bed. Soon after that, I got a phone call from my dad that my grandmother was in the hospital and that I needed to come see her quickly.
So with my chronic pain, fatigue, and now a life-threatening family emergency, I reached out to the maple support line and asked if there was any way I could reschedule the appointment, specifically mentioning that I couldn t make the phone appointment because I was having a very bad pain day, horrible mental health now, and, worst of all, a severe family emergency.
I was told that, despite the circumstances, a refund would not be given to me, as it is Maple s policy. I reached out to the dietician directly, explaining the situation, but after almost 3 weeks, Simon has yet to respond. Very unprofessional and unsympathetic.
As for Maple, I am appalled that in times like these, a corporation that is profiting off of individuals who are desperately needing healthcare right now, they wouldn t be able to have some compassion for those of us who are financially struggling AND dealing with loved ones who are severely sick. It just shows that they really don t have any sympathy for the declining state of health in Canadians right now, they re only in it for the money.
If you re looking for FREE virtual healthcare, I suggest Ontario Virtual Care Clinic , Tia Health or Tulip Health . The doctors are much more compassionate or your health concerns, are almost always on-time for your appointment, and don t rush you out with unanswered questions and fears.
Do yourself a favour and don t use maple. They are showing no compassion in a time of severe global crisis, so imagine how they re going to act after the pandemic is over.
Absolutely fantastic service. Impeccable! Within 7 MINUTES (!) I was put in contact with a doctor. He asked me a series of questions, just like at the clinic. He then sent me a prescription via the app.. and the app was able to send to my pharmacy of choice. Within 15 mins the pharmacy called me to confirm they had received my prescription and when it would be ready. Just wow. During this period of confinement, to have access to medical consultation from the comfort and safety of your home is amazing. Well done!
I am very pleased by Maple! I saw a doctor within 10 min of setting up my account. I was finished with appt in less than 20 min and my prescription was on its way to my door.
I was very happy with Maple's assessment at the time. The Dr's opinion was appreciated with a recommended analgesic prescribed. She was very thorough in her approach .
Thank you Dr.Ali
It was great to be able to receive treatment quickly and during nonbusiness hours. The doctor was professional and everything went smoothly. I highly recommend in a pinch when you can t see your own doctor for something relatively simple
Great experience, very user-friendly system, prescription was faxed directly to pharmacy and no issues at all. Highly recommended.
Fantastic service, so convenient, created an account and was speaking to a physician within 5 minutes. Shoppers Drug Mart is covering the cost right now so paid $0 out of pocket for the entire visit! Highly recommend, should be the way forward for all non-urgent doctor visits
Wait time was less than 10 minutes, doctor who responded was very polite, professional and courteous. Especially when I was having difficulty uploading a document. My prescription was sent immediately to my selected pharmacy without any issues. I would definitely recommend this service.
I love it s simplicity! I live in a small town, couldn t get in to see my dr in a timely manner and didn t want to bog down the emergency room since they re busy with flu season and such so I tried this app.
I will definitely use this app again if the need arises.
My request was intended to very quickly and overall very happy with the service and the response from the doctor.
Wow! Within 2/3 minutes I was online with Dr. F who sorted out my problem. Within 10 minutes the prescription I needed was at my local pharmacy. This service is fantastic!
My Doctor is a teaching Dr. at RVH in Barrie. He is very busy saving lives right now. I was able to refill my prescription for my puffer on line and not bother him. I found Maple on line service to be very well run and I received my prescription after a thorough consult. Thank you.
Maple s services are fast, effective and very convenient. Be sure to write as much details and include photos and documentation as much as possible, as this will assist the Doctor with diagnosis.
It was easy to figure out. Conversed with a doctor, and was able to get a prescription filled, they also faxed it to the drug store, so it was filled quickly
So far so good. I have used the service twice for COVID testing and the doctors respond within 20mins.
Thank you so much for being there when I need you!!
Extremely Unhappy with GetMaple!
On a few occasions, a member of my family had a cold and when we submitted a request to connect with a doctor for a consultation highlighting the symptoms, we were rejected. Just today, my consultation for a bad cold was rejected because the doctor, who did not bother to connect with me, felt I should go see a doctor in person. In the early days of GetMaple, this never happened and we were very happy with the practicality of this online service but if a GP can't be bothered to engage with you, ask some questions, and if required, give you a prescription for a common cold then then they should re-evaluate their customer service strategy, especially for those of us who pay for an annual subscription for their family...so much for peace of mind.
Anyways, as far as I'm concerned, I have absolutely no faith in GetMaple anymore and would recommend people not use it.
I couldn't believe the ease and simplicity of using this service. For a routine requisition form I needed for a scheduled procedure, this was quick, simple and completed from home in minutes. Would DEFINITELY use Maple again.
Service was professional and prompt!
Made me feel at ease with having opportunity to speak to a doctor during Covid pandemic.
Well done Maple team!
Easy to use. Practically no wait time. At a time like this, super helpful that I don't need to leave the house to be diagnosed.
Kinda happy that I finally got what I wanted without having to provide my health card number, however I was charged alot more than I was told on first siting. I ended up getting charged some sort of late night fee which ended up costing me $100 out of pocket.
quick to respond, thorough in discussion and rapid prescription issuance - what more could be asked for
Easy, quick and helpful. Thanks for supporting my health during a difficult time.
Need med refill for my mom, maple app is very easy to use , No need to wait hours for doctor appointment , get everything done within 10 mins , very happy with the service especially during covid 19 when everyone needs to stay home, highly recommended
Very quick service and addressed my concerns very professionally.
Really well set up and it was very quick and efficient as promised. I got profession and effective service.
Had a great first experience. Didn't have to wait too long to get connected to a doctor, got my prescription mailed to me in under 2 days.
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