I had a bad experience with Maple a few weeks ago....

I had a bad experience with Maple a few weeks ago. I booked an appointment with a dietician at the recommendation of my family doctor, as I have been experiencing chronic pain and severe fatigue for years now and my doctor thought dietician services might help me. I booked with Simon Belanger of Superior Nutrition Consulting Services at 2pm on November 23rd. It cost $99 and should have been fully covered by insurance.

I woke up the morning on the 24th (my appointment was at 8pm that night) in severe chronic pain. I was barely able to stand up, let alone get out of bed. Soon after that, I got a phone call from my dad that my grandmother was in the hospital and that I needed to come see her quickly.

So with my chronic pain, fatigue, and now a life-threatening family emergency, I reached out to the maple support line and asked if there was any way I could reschedule the appointment, specifically mentioning that I couldn t make the phone appointment because I was having a very bad pain day, horrible mental health now, and, worst of all, a severe family emergency.

I was told that, despite the circumstances, a refund would not be given to me, as it is Maple s policy. I reached out to the dietician directly, explaining the situation, but after almost 3 weeks, Simon has yet to respond. Very unprofessional and unsympathetic.

As for Maple, I am appalled that in times like these, a corporation that is profiting off of individuals who are desperately needing healthcare right now, they wouldn t be able to have some compassion for those of us who are financially struggling AND dealing with loved ones who are severely sick. It just shows that they really don t have any sympathy for the declining state of health in Canadians right now, they re only in it for the money.

If you re looking for FREE virtual healthcare, I suggest Ontario Virtual Care Clinic , Tia Health or Tulip Health . The doctors are much more compassionate or your health concerns, are almost always on-time for your appointment, and don t rush you out with unanswered questions and fears.

Do yourself a favour and don t use maple. They are showing no compassion in a time of severe global crisis, so imagine how they re going to act after the pandemic is over.